{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/gominimal-ai","markdownUrl":"https://nowen.ai/agents/gominimal-ai.md","jsonUrl":"https://nowen.ai/agents/gominimal-ai.json","name":"Swift B.V.","nickname":"Swift","website":"https://gominimal.ai","location":"Amsterdam, Netherlands","address":{"city":"Amsterdam","country":"Netherlands"},"industry":"Customer Support","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:26:04.195Z","summary":"AI-powered ecommerce customer support automation across multiple channels.","description":"Swift B.V. is a technology company delivering AI-powered customer support automation for ecommerce and digital commerce. The company enables businesses to connect to a wide range of tools and data sources via APIs, automating common inquiries, order tracking, returns, payments, and more. It serves ecommerce merchants of all sizes, providing real-time data access, configurable workflows, and scalable automation to improve customer experience and reduce manual effort. Privacy, security, and compliance are central, with clear data handling policies and governance for global data transfers and third-party processors.","mission":"To enable ecommerce teams to automate, scale, and improve customer support by securely integrating AI with their tools and data, delivering fast, accurate responses.","directory":{"industryName":"Customer Support","agentCount":22,"indexable":true,"hubUrl":"https://nowen.ai/industry/customer-support"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"products":[{"name":"Minimal AI","type":"Platform","url":"https://gominimal.ai/","summary":"Automate e-commerce customer support with AI Agents for efficient and scalable service.","description":"Minimal AI is a platform for e-commerce customer-support automation. It provides AI Agents that can be trained and managed with the AI Manager, connects to over 60 tools to read and write live data, and automates support across various channels. The platform enables end-to-end automation of tickets and actions, supports multilingual operation, and aims to reduce manual support efforts while increasing revenue and customer satisfaction.","pricing":{},"features":[{"name":"Live Data Access Through Integrations","value":"Access Real-Time Data","valueDescription":"Ensure your AI Agents have the most current information at their disposal, enhancing their ability to assist customers."},{"name":"Fast Response Times","value":"Achieve Rapid Response Times","valueDescription":"By utilizing AI, Minimal AI ensures quick and effective resolutions to customer inquiries, enhancing their experience."},{"name":"Self-Learning AI Agents","value":"Optimize Support Automatically","valueDescription":"Enhance the effectiveness of your support system as AI Agents continuously learn and adapt to improve service quality."},{"name":"Automation of Returns and Inquiries","value":"Streamline Returns Management","valueDescription":"Automatically process returns and answer queries, reducing workload for support teams."},{"name":"Business and Product Training","value":"Train AI On Business Processes","valueDescription":"This feature allows the AI to comprehend your unique business workflows and products, ensuring relevant and accurate responses."},{"name":"Multi-Channel Automation","value":"Automate Support Across Channels","valueDescription":"Facilitate seamless customer interactions across all platforms without the need for multiple systems."},{"name":"Multilingual Support","value":"Offer Global Multilingual Support","valueDescription":"Cater to a worldwide audience by providing service in multiple languages effortlessly."},{"name":"Real-Time Shipment Tracking","value":"Deliver Instant Tracking Information","valueDescription":"Keep customers informed about their orders at every stage of the shipping process."},{"name":"Cross-System Actions","value":"Execute Actions Across Systems","valueDescription":"Empower your AI Agents to automate interactions and execute tasks seamlessly across all integrated systems."},{"name":"One-Click Integration","value":"Connect Tools Instantly","valueDescription":"Simplify the integration process, enabling quick connections to all necessary platforms without technical hurdles."}]}],"audiences":[],"segments":[{"name":"E-commerce customer service automation","description":"Automated handling of routine e-commerce inquiries, real-time order status checks, ticketing, and human-in-the-loop escalation tailored to online retailers.","size":2.8,"cagr":20,"color":1,"productNames":["Minimal AI"],"methodology":"Used reported totals for (a) AI-for-customer-service (global ~USD 12B–12.6B in 2024, high CAGR ~25%) and (b) AI-enabled e‑commerce solutions (USD 7.82B in 2025, CAGR ~13.5%). E‑commerce customer‑service automation is a subset of both datasets; allocating roughly 20–25% of the AI customer‑service market (and ~30–35% of e‑commerce AI solutions) yields an estimated market size ≈ USD 2.8B today. Growth potential (CAGR ~20%) is placed between the higher AI customer‑service forecasts (~25%) and the broader e‑commerce AI forecast (~13.5%), reflecting faster adoption of automated customer support in online retail.","citations":[{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market valued at USD 12.58 billion in 2024 (CAGR 24.92% to 2032)."},{"url":"https://www.insightaceanalytic.com/report/global-ai-enabled-e-commerce-solutions-market/1198","text":"AI-Enabled E-Commerce Solutions Market valued at USD 7.82 Billion in 2025; CAGR 13.50% (2026–2035)."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics/","text":"Global AI customer service market valued at $12.06 billion in 2024; projected to $47.82 billion by 2030 (CAGR 25.8%)."}]},{"name":"Conversational AI for customer service","description":"Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.","size":14.79,"cagr":22.3,"color":2,"productNames":["Minimal AI"],"methodology":"Multiple market reports in the search results converge on a current conversational/AI-for-customer-service market in the low-to-mid teens of billions USD (2024–2025) with strong multi-year growth forecasts. Fortune Business Insights values the conversational AI market at USD 14.79B (2025). Other reports (MarketsandMarkets, Future Market Insights, SNS Insider) show 2024–2025 valuations around USD 12.0–13.2B and CAGRs ranging ~17%–26%. I selected the 2025 market size from Fortune (USD 14.79B) and a consensus growth potential CAGR of 22.3% (approximate midpoint of reported forecast ranges) to represent expected expansion for conversational AI in customer service.","citations":[{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025."},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"Market size valued at USD 12.06 billion in 2024; projected to USD 47.82 billion by 2030 at CAGR 25.8%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-ai-market","text":"The conversational AI market was valued at USD 13.2 billion in 2025; CAGR 17.3% (2025–2035)."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024; expected to reach USD 73.99 billion by 2032 at CAGR 24.92%."}]},{"name":"Workflow orchestration and case management","description":"Tools that unify and automate end-to-end service workflows and case resolution across front and back office systems for faster fulfillment.","size":30,"cagr":18,"color":3,"productNames":["Minimal AI"],"methodology":"Search results show published estimates for workflow orchestration / related workflow automation markets ranging from about USD 16B (2024) to USD 43B (2023) and multiple forecasts with CAGRs between ~9% and ~32%. I synthesized these sources (workflow orchestration and adjacent workflow/automation reports) and selected a mid-point current market size (~USD 30B) and a growth potential (CAGR ~18%) reflecting consensus toward strong, multi-year growth driven by cloud, AI, and enterprise automation adoption.","citations":[{"url":"https://www.marketresearchfuture.com/reports/workflow-orchestration-market-32134","text":"2024 Market Size$ 16.16 Billion; CAGR (2025 - 2035)9.25%."},{"url":"https://www.businessresearchinsights.com/market-reports/workflow-orchestration-market-117098","text":"Global Workflow Orchestration Market size is valued at USD 34.57 Billion in 2026; CAGR of 23.8% (2026–2035)."},{"url":"https://www.precedenceresearch.com/workflow-management-system-market","text":"Revenue, 2025 USD 22.84 Bn; CAGR, 2026 - 2035 32.18%."},{"url":"https://www.kbvresearch.com/workflow-orchestration-market/","text":"2023 USD 42.80 Billion; 2031 USD 284.46 Billion; CAGR 26.9%."},{"url":"https://www.fortunebusinessinsights.com/workflow-automation-market-111562","text":"The global workflow automation market size was valued at USD 25.10 billion in 2025; CAGR 11.20% (2026–2034)."}]},{"name":"Post-purchase experience and order tracking","description":"Real-time shipment tracking, order status notifications and returns processing to reduce support load and improve post-purchase customer experience.","size":3.2,"cagr":12.8,"color":4,"productNames":["Minimal AI"],"methodology":"Primary estimate based on Market Intelo’s market report citing a $3.2B market (2025) and a 12.8% CAGR (2026–2034). GrowthMarketReports (3.2B in 2024; 15.8% CAGR forecast) was used to corroborate scale and upside.","citations":[{"url":"https://marketintelo.com/report/post-purchase-experience-platform-market","text":"Global market valued at $3.2 billion in 2025; expected to reach $7.8 billion by 2034 at CAGR of 12.8%."},{"url":"https://growthmarketreports.com/report/post-purchase-experience-platform-market","text":"Market size reached USD 3.2 billion in 2024; CAGR projected at 15.8% (2025-2033)."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://gominimal.ai","text":"Swift B.V."},{"url":"https://gominimal.ai/","text":"Minimal AI"},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market valued at USD 12.58 billion in 2024 (CAGR 24.92% to 2032)."},{"url":"https://www.insightaceanalytic.com/report/global-ai-enabled-e-commerce-solutions-market/1198","text":"AI-Enabled E-Commerce Solutions Market valued at USD 7.82 Billion in 2025; CAGR 13.50% (2026–2035)."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics/","text":"Global AI customer service market valued at $12.06 billion in 2024; projected to $47.82 billion by 2030 (CAGR 25.8%)."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025."},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"Market size valued at USD 12.06 billion in 2024; projected to USD 47.82 billion by 2030 at CAGR 25.8%."},{"url":"https://www.futuremarketinsights.com/reports/conversational-ai-market","text":"The conversational AI market was valued at USD 13.2 billion in 2025; CAGR 17.3% (2025–2035)."},{"url":"https://www.marketresearchfuture.com/reports/workflow-orchestration-market-32134","text":"2024 Market Size$ 16.16 Billion; CAGR (2025 - 2035)9.25%."},{"url":"https://www.businessresearchinsights.com/market-reports/workflow-orchestration-market-117098","text":"Global Workflow Orchestration Market size is valued at USD 34.57 Billion in 2026; CAGR of 23.8% (2026–2035)."},{"url":"https://www.precedenceresearch.com/workflow-management-system-market","text":"Revenue, 2025 USD 22.84 Bn; CAGR, 2026 - 2035 32.18%."},{"url":"https://www.kbvresearch.com/workflow-orchestration-market/","text":"2023 USD 42.80 Billion; 2031 USD 284.46 Billion; CAGR 26.9%."},{"url":"https://www.fortunebusinessinsights.com/workflow-automation-market-111562","text":"The global workflow automation market size was valued at USD 25.10 billion in 2025; CAGR 11.20% (2026–2034)."},{"url":"https://marketintelo.com/report/post-purchase-experience-platform-market","text":"Global market valued at $3.2 billion in 2025; expected to reach $7.8 billion by 2034 at CAGR of 12.8%."},{"url":"https://growthmarketreports.com/report/post-purchase-experience-platform-market","text":"Market size reached USD 3.2 billion in 2024; CAGR projected at 15.8% (2025-2033)."}]}