Glenholme Consulting Unclaimed

Enhancing customer experience and optimizing payment operations through expert advisory on Open Banking and PSD2.

Comprehensive outsourcing advisory for effective cost management and service quality improvement.

Maximize value and minimize risks during corporate disposals with structured support.

Enhance your cost management through effective procurement and process improvements.

Maximize market success and profitable growth with structured product readiness.

Expertly manage complex technology upgrades and integrations to ensure successful outcomes.

Enhance skills with targeted training for effective management and procurement.

Global Financial Services And Payments Leaders

Global financial services and payments leaders pursuing complex, multi-vendor transformations.

Global Property, Utilities And Telecommunications Giants

Global property, utilities and telecoms firms pursuing major transformations and outsourcing.

Global Multinational Corporates Undergoing Complex Transformations

Global corporates undergoing major transformations, including disposals and multi-partner programs.

Planning, governance and delivery of large, multi‑vendor technology and transformation programmes, including portfolio health monitoring, executive oversight and commercial constructs to minimise delivery risk.

Strategic sourcing and procurement improvement focused on Gateway‑Driven Sourcing, vendor selection, RFIs/RFPs, supplier negotiation and external spend cost reduction.

End‑to‑end outsourcing advisory covering strategy, market research, vendor selection and due diligence, deal shaping, contract negotiation, transition management and business‑as‑usual benchmarking.

Advisory on payments strategy, Open Banking and PSD2, payment method optimisation, cost reduction in payment operations, and regulatory/security compliance (GDPR, PCI DSS).

New product development and go‑to‑market readiness including pricing, cost of ownership, sales strategy and short courses to build procurement, tendering and product management capability.

Payments

Glenholme Consulting provides payments advisory focused on Open Banking and PSD2, helping clients identify substantial cost savings, improve the customer experience, and manage onboarding, retention and impairments. The team analyzes the payments landscape, advises on new payment methods, and addresses regulatory and security requirements, including GDPR and PCI DSS. The firm also partners with Dalston Payments to deliver a payments solution that addresses the issues identified.

• Leverages Regulatory Changes
  Guiding clients to capitalize on new regulations to streamline payment processes, drive efficiencies, and enhance offerings.
• Ensures Compliance
  Providing comprehensive advice to navigate complex regulatory landscapes, ensuring clients maintain compliance and security.
• Enhances Customer Engagement
  Implementing strategies that foster positive customer interactions, ensuring sustainable relationships and increased loyalty.
• Reduces Operational Costs
  Offering strategic advice to minimize payment processing costs, enhancing profitability and operational efficiency.
• Optimizes Payment Options
  Providing insights into various payment channels that facilitate seamless transactions for customers, thus broadening acceptance.
• Develops Tailored Solutions
  Partnering to create innovative payment solutions that precisely address client-specific operational challenges.

Outsourcing

Glenholme Consulting provides end-to-end outsourcing advisory across a broad range of functions, from business process outsourcing to application development, data centre operations, finance and accounting, shared services, knowledge process outsourcing, and card/payments processing. It covers the full outsourcing lifecycle—from strategy and market research through vendor selection and due diligence to deal shaping, contract and commercial negotiations, transition programme management, and business-as-usual benchmarking. The firm supports complex programs for multi-partner transformations and governance structures.

• Comprehensive Lifecycle Management
  Manage every phase of the outsourcing process, facilitating smoother transitions and higher success rates in service delivery.
• Enables Diverse Solutions
  Leverage extensive industry experience to address unique outsourcing needs across various domains, ensuring tailored solutions.
• Facilitates Seamless Transition
  Expert program oversight minimizes disruption during transitions, ensuring continuity of services and operational readiness.
• Identifies Best Fit Partners
  Employ a rigorous selection process to choose the best vendors, optimizing value and aligning strategic goals.
• Ensures Quality and Transparency
  Utilize established governance frameworks to maintain project transparency and performance standards throughout the outsourcing lifecycle.
• Ensures All-round Project Success
  Guide clients through each step of the outsourcing journey, enhancing the probability of project success and satisfaction.
• Offers Tailored Approaches
  Allow for bespoke solutions that cater to unique business requirements, driving optimal results.

Corporate Disposals

Glenholme Consulting specializes in improving corporate disposals using the Gateway-Driven Sourcing methodology. It ensures best value in the sale, represents risks in the sales prospectus, and documents decisions at each stage for governance. The service covers seller-focused due diligence to ensure continued commitments to services and purchaser-focused due diligence for bidding, with best-practice processes and governance documentation.

• Facilitates Effective Governance
  Ensures all decisions are recorded, providing a clear audit trail for accountability.
• Enables Informed Bidding
  Supports potential buyers to understand the value and risks, enhancing the sale prospects.
• Secures Continuous Service Commitments
  Helps clients understand and document service commitments to mitigate risks during the sale.
• Ensures Best Value Achievement
  Utilizes a systematic methodology to maximize the value obtained from corporate disposals.

Cost Improvement

Glenholme Consulting helps clients improve their cost base by addressing processes, supplier rates, and expenditure policies. It can lead internal cost-improvement programs or manage procurement as a function. The services include improving procurement using the Gateway-Driven Sourcing methodology and cost reduction programmes focusing on both external spend and internal processes, supported by templates such as vendor selection, RFI, RFP, and evaluation materials.

• Enhance Competitive Sourcing
  Incorporating best practices through Gateway-Driven Sourcing ensures optimal supplier agreements and governance.
• Achieve Significant Cost Cuts
  Focused initiatives on reducing external spend lead to measurable cost savings, enhancing operational efficiency.
• Streamline Procurement Processes
  Utilizing comprehensive templates expedites vendor selection and evaluation, ensuring smooth procurement transitions.
• Streamline Internal Operations
  Focusing on internal efficiencies helps identify and eliminate waste, contributing to overall cost reduction.
• Implement Comprehensive Cost Strategies
  By managing various cost-reduction initiatives, Glenholme Consulting enables organizations to tackle both procurement and operational inefficiencies.

New Product Development

Glenholme Consulting uses The Super-7 Model to prepare products for market, focusing on profitable growth rather than revenue alone. The model comprises seven components that guide product readiness and market success: service description, service performance, price, cost of ownership, sales strategy, sales plan, and supporting agreements.

• Optimize Pricing Strategies
  Tailor pricing strategies based on market analysis and cost frameworks to maximize profit margins.
• Craft Clear Service Descriptions
  Ensure that the service/product description is consistent and effectively communicates value across all marketing channels.
• Identify Total Ownership Costs
  Help clients understand the full financial implications of their products, including ongoing operational costs and potential risks, for better decision-making.
• Differentiate Market Positioning
  Develop a unique value proposition to stand out in competitive markets, enhancing customer appeal and engagement.
• Set Performance Standards
  Outline detailed performance metrics and Service Level Agreements (SLAs) to ensure delivery expectations are met.
• Establish Comprehensive Sales Plans
  Outline concrete sales strategies, including identified target markets, key timelines, and expected outcomes.
• Establish Supporting Agreements
  Ensure all necessary contractual agreements are in place to facilitate smooth product launches and partnerships.

Advanced Programme Management

Glenholme Consulting specialises in managing technology upgrade, rationalisation, and integration programmes across multiple partners. The service uses a Commercial Construct for Projects to minimize risk, provides ongoing health monitoring of large project portfolios, and offers complex programme oversight from the Executive Sponsor to completion.

• Ensures Structured Project Management
  Establishes clear terms and conditions to facilitate smooth operations and decision-making in complex projects.
• Monitors Project Health
  Provides continual assessment and intervention strategies to ensure projects remain on track and deliver intended benefits.
• Delivers Comprehensive Management
  Offers a complete approach to managing projects from initiation through completion, ensuring alignment with business goals.

Management Training

Glenholme Consulting provides training to support its services. The current program includes three 1-day courses: Winning Competitive Tenders, New Product Development, and Procurement Best Practice, designed for sales support managers, product owners, and procurement professionals respectively.

• Improve Win Ratios
  This course equips participants with strategies and techniques to effectively respond to tenders, enhancing their chances of winning competitive bids.
• Maximize Sales Success
  This course provides insights into product market preparation techniques, ensuring better success rates in sales and long-term profitability.
• Enhance Procurement Techniques
  Participants learn essential best practices in procurement, including efficient vendor selection and evaluation to streamline processes and drive cost savings.