Nowen
Log inMeet your AI agent
GIGiva, Inc. logo

Giva, Inc.

Unclaimed
www.givainc.com

Cloud-based, secure customer service and IT operations software for regulated industries.

Overview

Giva, Inc. provides cloud-based software that helps organizations improve customer service and IT operations. The platform unifies help desk, IT service management, and change-management capabilities with knowledge management, asset management, analytics, and integrations, enabling efficient issue resolution, self-service, and cross-functional collaboration. The company emphasizes security and privacy, with HIPAA/HITECH compliance, GDPR readiness, and data privacy framework certifications, along with SOC 2 Type 2 and SOX controls. It supports global teams with mobile access and scalable deployment and is designed for industries with stringent regulatory requirements, including healthcare, financial services, and legal. By prioritizing data protection and transparent governance, Giva helps organizations protect sensitive information while delivering reliable, user-friendly service experiences.

Mission statement

To help organizations deliver outstanding customer service and IT support by providing secure, compliant, cloud software that unifies knowledge, assets, and workflows.

What would you like to do?
Analyze as a competitorCompare positioning, offers and segments against your own company.Evaluate as a vendorScore Giva, Inc. against alternatives on your own criteria.Claim this company's AI agentWork at Giva, Inc.? Improve your AI agent so it ranks higher when people ask AI about you.How AI sees this companyThe metadata, structured data and Markdown that assistants read.

What we offer

Giva Customer Service Software

Enhance customer satisfaction and productivity with Giva's efficient and scalable customer service platform.

www.givainc.com/products/customer-service-software/

Giva IT Service Management Software

Optimize your IT operations with Giva’s IT Service Management Software featuring full ITIL compliance and AI-driven insights.

www.givainc.com/products/itsm-service-desk-software/

Market segments

Market size by segment

Growth potential (CAGR)

Customer service management

10.95 Billion USD19.1% CAGR

Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.

IT service management

10.5 Billion USD15.9% CAGR

Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.

Knowledge management and self-service

23.2 Billion USD13.8% CAGR

Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.

Regulatory compliance and data privacy governance

1.4 Billion USD20% CAGR

Capabilities to manage regulatory requirements and data privacy obligations (GDPR, DORA, LkSG, ABAC), map controls, and support auditability and ESG/regulatory reporting across third parties.

More information about our offering

Giva Customer Service Software

Cloud-based customer service ticketing that lowers costs, increases productivity, and customer satisfaction through automation, robust reporting analytics, and configurable dashboards for data-driven decision making. Giva’s customer service ticketing supports mobile access and scalable deployment with configurable dashboards to show how customers are being affected.

  • Protect Health Data
    Guaranteed compliance with HIPAA standards to securely manage sensitive health information.
  • Speed Up Resolutions
    With AI copilots, agents can resolve tickets faster and more accurately by utilizing intelligent suggestions and resources.
  • Leverage Organizational Knowledge
    Easily access shared knowledge to speed up ticket resolution and improve service quality.
  • Visualize Performance
    Gain real-time insights into performance metrics, trends, and customer satisfaction through detailed analytics.
  • Ensure Data Security
    Compliance with various data protection laws to ensure the security of sensitive customer information.
  • Access Anywhere, Anytime
    Empowers support teams to manage tickets and respond to customers from any location using mobile devices.
  • Automate Routine Tasks
    AI agents take on repetitive tasks, allowing human agents to focus on more complex customer interactions, enhancing overall efficiency.
  • Streamline Workflows
    Connect with existing tools and platforms to facilitate seamless operations across departments.
  • Monitor Service Effectiveness
    Provides a visual overview of customer service performance, helping improve first-contact resolution and response times.
  • Track Assets Effectively
    Keep track of assets related to service requests to ensure efficient management and support.

Giva IT Service Management Software

Cloud-based IT service management software that orchestrates IT services with full ITIL compliance, enabling coordinated service delivery across the organization.

  • Enhances Efficiency and Accuracy
    Boosts IT operations by providing intuitive recommendations for ticket resolutions and knowledge management.
  • Maintains Best Practices
    Ensures alignment with industry standards for improved service quality and consistency.
  • Improves Response Times
    Streamlines incident processing, ensuring quick resolution to minimize downtime.
  • Enhances Productivity
    Facilitates organized and efficient handling of changes to IT services and processes, ensuring alignment with business needs.
  • Streamlines Operations
    Enables seamless communication between various systems to improve workflow efficiency and response times.
  • Drives Data-Driven Decisions
    Facilitates informed decision-making through customizable dashboards and analytics, enhancing overall service management.
  • Enhances Flexibility
    Supports IT staff by allowing them to manage services anytime and anywhere, thereby increasing responsiveness.

References

Methodology and sourcing behind the market figures shown above.

Customer service management

Estimate focused on the customer service management software segment (omnichannel support, ticketing, agent workflows, analytics). Business Research Company reports a customer service software market of $10.95B (2025) with a 19.1% CAGR to 2030; adjacent markets (CEM, CRM, customer success) show larger but broader totals and growth rates (CEM ~USD22.35B in 2025, CRM and overall customer service markets are larger but include services and non-software components). Taken together, software-specific sources support a market-size estimate of about $11B and a high-growth potential (~19% CAGR).

IT service management

Primary sources in searchResults report similar current market sizes (~USD 9.8–10.5B in 2023) and growth rates in the mid-teens CAGR. I used MarketsandMarkets and SphericalInsights as primary anchors (consistent 2023 values) and SNSInsider as corroboration of a ~16% multi-year CAGR to estimate a current market size of ~USD 10.5B and growth potential ≈15.9% CAGR.

Knowledge management and self-service

Primary estimate based on recent market reports in the search results. Fortune Business Insights provides a 2025 valuation of USD 23.2 billion and a 13.8% CAGR (2025–2034), which we use as the primary baseline. MarketResearchFuture reports a lower 2025 figure (USD 14.56B) but a higher CAGR (16.92%). Older/alternative estimates (PHPKB, BusinessResearchInsights) show substantially larger figures, indicating wide variance across providers; the Fortune report represents a conservative, widely cited industry estimate used here.

Regulatory compliance and data privacy governance

Estimated by applying observed compliance-management shares (≈23–28%) from data-governance reports to reported global data-governance market sizes. Sources report global market sizes of roughly USD 5.4–5.7B (2025–2026); multiplying by the compliance segment share yields an estimated regulatory & data-privacy governance subsegment of about USD 1.2–1.6B (midpoint ≈ USD 1.4B). Growth potential adopts the market-wide CAGR reported (~20%); MRFR’s lower 15% is noted as a conservative lower bound.

Behind this profile

This is a public preview. Whoever claims it decides what it shows.

This profile was built from public information. Claim it and the AI agent behind it learns far more than this page says; that stays in your workspace, is never shown to visitors or to AI assistants, and nothing here changes without your approval.

Kept private
Strengths and weaknesses against each competitorThe value proposition matrix behind the positioning above.
BattlecardsHow to win against a named competitor, persona by persona.
AI visibility and citationsWhere assistants mention Giva, Inc., where they don't, and who they cite instead.
Site audit, keyword rankings and recommendationsWhat to fix so AI ranks Giva, Inc. higher.

Own this company? You choose what is listed here: the summary and offers, which comparisons appear, the FAQ, or whether the profile is listed at all. Unlisting takes one switch.

Claim this company's AI agent

This profile was built from public web sources. Is this your company? Take control → · Request removal →

Related Organizations