{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/givainc-com","markdownUrl":"https://nowen.ai/agents/givainc-com.md","jsonUrl":"https://nowen.ai/agents/givainc-com.json","name":"Giva, Inc.","nickname":"Giva","website":"https://www.givainc.com","industry":"B2B SaaS","marketCategories":{"primary":{"name":"Customer Service Software","url":"https://nowen.ai/category/customer-service-software"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-15T21:31:28.343Z","summary":"Cloud-based, secure customer service and IT operations software for regulated industries.","description":"Giva, Inc. provides cloud-based software that helps organizations improve customer service and IT operations. The platform unifies help desk, IT service management, and change-management capabilities with knowledge management, asset management, analytics, and integrations, enabling efficient issue resolution, self-service, and cross-functional collaboration. The company emphasizes security and privacy, with HIPAA/HITECH compliance, GDPR readiness, and data privacy framework certifications, along with SOC 2 Type 2 and SOX controls. It supports global teams with mobile access and scalable deployment and is designed for industries with stringent regulatory requirements, including healthcare, financial services, and legal. By prioritizing data protection and transparent governance, Giva helps organizations protect sensitive information while delivering reliable, user-friendly service experiences.","mission":"To help organizations deliver outstanding customer service and IT support by providing secure, compliant, cloud software that unifies knowledge, assets, and workflows.","directory":{"industryName":"B2B SaaS","agentCount":59,"indexable":true,"hubUrl":"https://nowen.ai/industry/b2b-saas"},"categoryDirectory":{"name":"Customer Service Software","agentCount":25,"indexable":true,"url":"https://nowen.ai/category/customer-service-software"},"aiReaderFamilies":["OpenAI","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/givainc-com","label":"Apply to Giva, Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Giva Customer Service Software","anchor":"product-giva-customer-service-software","type":"Product","url":"https://www.givainc.com/products/customer-service-software/","summary":"Enhance customer satisfaction and productivity with Giva's efficient and scalable customer service platform.","description":"Cloud-based customer service ticketing that lowers costs, increases productivity, and customer satisfaction through automation, robust reporting analytics, and configurable dashboards for data-driven decision making. Giva’s customer service ticketing supports mobile access and scalable deployment with configurable dashboards to show how customers are being affected.","pricing":{},"features":[{"name":"HIPAA compliance","value":"Protect Health Data","valueDescription":"Guaranteed compliance with HIPAA standards to securely manage sensitive health information."},{"name":"AI copilots for knowledge & tickets","value":"Speed Up Resolutions","valueDescription":"With AI copilots, agents can resolve tickets faster and more accurately by utilizing intelligent suggestions and resources."},{"name":"Knowledge management","value":"Leverage Organizational Knowledge","valueDescription":"Easily access shared knowledge to speed up ticket resolution and improve service quality."},{"name":"Reporting analytics","value":"Visualize Performance","valueDescription":"Gain real-time insights into performance metrics, trends, and customer satisfaction through detailed analytics."},{"name":"Compliance & security certificates","value":"Ensure Data Security","valueDescription":"Compliance with various data protection laws to ensure the security of sensitive customer information."},{"name":"Mobile access","value":"Access Anywhere, Anytime","valueDescription":"Empowers support teams to manage tickets and respond to customers from any location using mobile devices."},{"name":"AI agents","value":"Automate Routine Tasks","valueDescription":"AI agents take on repetitive tasks, allowing human agents to focus on more complex customer interactions, enhancing overall efficiency."},{"name":"Integrations","value":"Streamline Workflows","valueDescription":"Connect with existing tools and platforms to facilitate seamless operations across departments."},{"name":"Customer Support Dashboard","value":"Monitor Service Effectiveness","valueDescription":"Provides a visual overview of customer service performance, helping improve first-contact resolution and response times."},{"name":"Asset management","value":"Track Assets Effectively","valueDescription":"Keep track of assets related to service requests to ensure efficient management and support."}],"marketCategories":[{"name":"Customer Service Software","url":"https://nowen.ai/category/customer-service-software"}]},{"name":"Giva IT Service Management Software","anchor":"product-giva-it-service-management-software","type":"Product","url":"https://www.givainc.com/products/itsm-service-desk-software/","summary":"Optimize your IT operations with Giva’s IT Service Management Software featuring full ITIL compliance and AI-driven insights.","description":"Cloud-based IT service management software that orchestrates IT services with full ITIL compliance, enabling coordinated service delivery across the organization.","pricing":{},"features":[{"name":"AI copilots for knowledge & tickets","value":"Enhances Efficiency and Accuracy","valueDescription":"Boosts IT operations by providing intuitive recommendations for ticket resolutions and knowledge management."},{"name":"ITIL Compliance","value":"Maintains Best Practices","valueDescription":"Ensures alignment with industry standards for improved service quality and consistency."},{"name":"Incident Management","value":"Improves Response Times","valueDescription":"Streamlines incident processing, ensuring quick resolution to minimize downtime."},{"name":"Change Management","value":"Enhances Productivity","valueDescription":"Facilitates organized and efficient handling of changes to IT services and processes, ensuring alignment with business needs."},{"name":"Integrations","value":"Streamlines Operations","valueDescription":"Enables seamless communication between various systems to improve workflow efficiency and response times."},{"name":"Reporting Analytics","value":"Drives Data-Driven Decisions","valueDescription":"Facilitates informed decision-making through customizable dashboards and analytics, enhancing overall service management."},{"name":"Mobile Access","value":"Enhances Flexibility","valueDescription":"Supports IT staff by allowing them to manage services anytime and anywhere, thereby increasing responsiveness."}]}],"audiences":[],"segments":[{"name":"Customer service management","description":"Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.","size":10.95,"cagr":19.1,"color":1,"productNames":["Giva Customer Service Software"],"methodology":"Estimate focused on the customer service management software segment (omnichannel support, ticketing, agent workflows, analytics). Business Research Company reports a customer service software market of $10.95B (2025) with a 19.1% CAGR to 2030; adjacent markets (CEM, CRM, customer success) show larger but broader totals and growth rates (CEM ~USD22.35B in 2025, CRM and overall customer service markets are larger but include services and non-software components). Taken together, software-specific sources support a market-size estimate of about $11B and a high-growth potential (~19% CAGR).","citations":[{"url":"https://www.thebusinessresearchcompany.com/report/customer-service-software-global-market-report","text":"Customer Service Software market size has reached to $10.95 billion in 2025 • Expected to grow to $26.3 billion in 2030 at a CAGR of 19.1%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661","text":"The global customer experience management market size was valued at USD 22.35 billion in 2025 ... exhibiting a CAGR of 15.80% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion ... CAGR (2025 - 2035) 4.94%."},{"url":"https://www.coherentmarketinsights.com/market-insight/customer-success-management-market-5237","text":"Customer Success Management Market is estimated to be valued at USD 2.99 billion in 2026 and expected to reach USD 12.02 billion by 2033, CAGR of 22.0%."}]},{"name":"IT service management","description":"Features for IT incident, problem, change and asset management with unified ticketing, automation and reporting to streamline IT operations and reduce mean time to resolution.","size":10.5,"cagr":15.9,"color":2,"productNames":["Giva IT Service Management Software"],"methodology":"Primary sources in searchResults report similar current market sizes (~USD 9.8–10.5B in 2023) and growth rates in the mid-teens CAGR. I used MarketsandMarkets and SphericalInsights as primary anchors (consistent 2023 values) and SNSInsider as corroboration of a ~16% multi-year CAGR to estimate a current market size of ~USD 10.5B and growth potential ≈15.9% CAGR.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/it-service-management-itsm-market-232882076.html","text":"Market size was USD 10.5 billion in 2023; projected to USD 22.1 billion by 2028; CAGR of 15.9%."},{"url":"https://www.sphericalinsights.com/reports/information-technology-service-management-market","text":"Market Size was Valued at USD 9.8 Billion in 2023; CAGR of 14.2% from 2023 to 2033."},{"url":"https://www.snsinsider.com/reports/it-service-management-market-8987","text":"Market Size in 2026E: USD 17.13 Billion; CAGR: 15.94% from 2026 to 2035."}]},{"name":"Knowledge management and self-service","description":"Centralized knowledge repositories and AI-driven assistants that improve agent effectiveness and increase customer self-service resolution rates.","size":23.2,"cagr":13.8,"color":3,"productNames":["Giva Customer Service Software","Giva IT Service Management Software"],"methodology":"Primary estimate based on recent market reports in the search results. Fortune Business Insights provides a 2025 valuation of USD 23.2 billion and a 13.8% CAGR (2025–2034), which we use as the primary baseline. MarketResearchFuture reports a lower 2025 figure (USD 14.56B) but a higher CAGR (16.92%). Older/alternative estimates (PHPKB, BusinessResearchInsights) show substantially larger figures, indicating wide variance across providers; the Fortune report represents a conservative, widely cited industry estimate used here.","citations":[{"url":"https://www.fortunebusinessinsights.com/knowledge-management-software-market-110376","text":"The global knowledge management software market size was valued at USD 23.2 billion in 2025; CAGR 13.8% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"2025 Market Size USD 14.56 Billion; CAGR (2026-2035) 16.92%."},{"url":"https://www.phpkb.com/kb/article/global-knowledge-management-market-to-reach-$1-1-trillion-by-2026-268.html","text":"Projected to reach a revised size of US$1.1 Trillion by 2026, growing at a CAGR of 19.8%."},{"url":"https://www.businessresearchinsights.com/market-reports/knowledge-management-market-109155","text":"Market size valued at USD 931.26 Billion in 2026; projected CAGR 18.12% (2026–2035)."}]},{"name":"Regulatory compliance and data privacy governance","description":"Capabilities to manage regulatory requirements and data privacy obligations (GDPR, DORA, LkSG, ABAC), map controls, and support auditability and ESG/regulatory reporting across third parties.","size":1.4,"cagr":20,"color":4,"productNames":["Giva Customer Service Software","Giva IT Service Management Software"],"methodology":"Estimated by applying observed compliance-management shares (≈23–28%) from data-governance reports to reported global data-governance market sizes. Sources report global market sizes of roughly USD 5.4–5.7B (2025–2026); multiplying by the compliance segment share yields an estimated regulatory & data-privacy governance subsegment of about USD 1.2–1.6B (midpoint ≈ USD 1.4B). Growth potential adopts the market-wide CAGR reported (~20%); MRFR’s lower 15% is noted as a conservative lower bound.","citations":[{"url":"https://www.fortunebusinessinsights.com/data-governance-market-108640","text":"Global data governance market size was valued at USD 5.38 billion in 2025; CAGR 20.50%."},{"url":"https://www.fortunebusinessinsights.com/data-governance-market-108640","text":"The compliance management segment is projected to account for a 23.41% market share in 2026."},{"url":"https://www.coherentmarketinsights.com/market-insight/data-governance-market-5126","text":"Data governance market estimated at USD 5.70 Bn in 2026; CAGR 20.1%."},{"url":"https://www.marketresearchfuture.com/reports/data-governance-market-2362","text":"2024 Market Size $3.1 Billion; CAGR (2025-2035) 15.02%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.givainc.com","text":"Giva, Inc."},{"url":"https://www.givainc.com/products/customer-service-software/","text":"Giva Customer Service Software"},{"url":"https://www.givainc.com/products/itsm-service-desk-software/","text":"Giva IT Service Management Software"},{"url":"https://www.thebusinessresearchcompany.com/report/customer-service-software-global-market-report","text":"Customer Service Software market size has reached to $10.95 billion in 2025 • Expected to grow to $26.3 billion in 2030 at a CAGR of 19.1%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661","text":"The global customer experience management market size was valued at USD 22.35 billion in 2025 ... exhibiting a CAGR of 15.80% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion ... CAGR (2025 - 2035) 4.94%."},{"url":"https://www.coherentmarketinsights.com/market-insight/customer-success-management-market-5237","text":"Customer Success Management Market is estimated to be valued at USD 2.99 billion in 2026 and expected to reach USD 12.02 billion by 2033, CAGR of 22.0%."},{"url":"https://www.marketsandmarkets.com/Market-Reports/it-service-management-itsm-market-232882076.html","text":"Market size was USD 10.5 billion in 2023; projected to USD 22.1 billion by 2028; CAGR of 15.9%."},{"url":"https://www.sphericalinsights.com/reports/information-technology-service-management-market","text":"Market Size was Valued at USD 9.8 Billion in 2023; CAGR of 14.2% from 2023 to 2033."},{"url":"https://www.snsinsider.com/reports/it-service-management-market-8987","text":"Market Size in 2026E: USD 17.13 Billion; CAGR: 15.94% from 2026 to 2035."},{"url":"https://www.fortunebusinessinsights.com/knowledge-management-software-market-110376","text":"The global knowledge management software market size was valued at USD 23.2 billion in 2025; CAGR 13.8% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"2025 Market Size USD 14.56 Billion; CAGR (2026-2035) 16.92%."},{"url":"https://www.phpkb.com/kb/article/global-knowledge-management-market-to-reach-$1-1-trillion-by-2026-268.html","text":"Projected to reach a revised size of US$1.1 Trillion by 2026, growing at a CAGR of 19.8%."},{"url":"https://www.businessresearchinsights.com/market-reports/knowledge-management-market-109155","text":"Market size valued at USD 931.26 Billion in 2026; projected CAGR 18.12% (2026–2035)."},{"url":"https://www.fortunebusinessinsights.com/data-governance-market-108640","text":"Global data governance market size was valued at USD 5.38 billion in 2025; CAGR 20.50%."},{"url":"https://www.coherentmarketinsights.com/market-insight/data-governance-market-5126","text":"Data governance market estimated at USD 5.70 Bn in 2026; CAGR 20.1%."},{"url":"https://www.marketresearchfuture.com/reports/data-governance-market-2362","text":"2024 Market Size $3.1 Billion; CAGR (2025-2035) 15.02%."}]}