Niftory Inc., DBA Sift AI Unclaimed

Enhances response efficiency by automating triage and drafting while maintaining brand voice.

Streamlines community management by automating triage and ensuring SLA coverage for better responses.

Elevate brand visibility and engagement through timely content and analytics to drive growth.

Sift's Voice of the Customer provides actionable insights through conversation analysis, enabling teams to understand sentiment and emerging trends.

Moderator operations, policy framework, multilingual moderation and analytics to enforce content policy, manage engagement and maintain safe, compliant digital communities with SLA-driven governance.

Plan, schedule, publish, and optimize organic and paid social content, manage social inboxes, and produce ROI-focused analytics and custom reporting.

Unified inbox, engagement workflows, and automation to manage customer inquiries, accelerate response times, and coordinate team-based customer service on social channels.

Centralize and classify feedback from interviews, surveys, support tickets, and calls to surface themes, sentiment, and emerging trends for cross-functional stakeholders.

Social Support

Social Support automates triage, drafting, and escalation across all channels. It triages messages, drafts replies in your brand voice, and escalates cases that require human input, enabling your team to respond where it matters.

• Writes in Your Voice
  The system understands contextual nuances to ensure all communications reflect brand identity, while providing the flexibility for customization.
• Identifies Urgent Issues Instantly
  Quickly segregates critical messages from general discussions, ensuring that urgent matters receive timely attention.
• Ensures Consistency Across Channels
  This feature enables teams to provide uniform responses across diverse platforms, aligning every interaction with the brand's voice.
• Routes Complex Cases Effectively
  This capability ensures that more complicated issues reach the right specialists swiftly, enhancing resolution times while maintaining clarity.
• Centralizes All Messages
  Unifies scattered interactions into one streamlined view, allowing teams to prioritize and manage responses seamlessly.
• Ensures Regulatory Adherence
  Facilitates meeting legal and policy requirements by maintaining traceable records of every communication.

Community Care

Community Care coordinates triage, routing, and resolution of community conversations at scale. It eliminates bottlenecks by routing cases to the right teams, ensures SLA coverage, and surfaces Voice of the Customer insights from community chatter. It integrates with Gainsight and supports channels such as Discord.

• Streamlines Case Management
  Automatically categorizes and directs community issues to the right teams, enhancing efficiency and response times.
• Enhances Community Engagement
  Deploys a capable team of AI agents to manage various community roles, ensuring effective interaction and support.
• Boosts Operational Efficiency
  Facilitates seamless interaction across multiple platforms, enhancing communication and data flow.
• Ensures Accountability
  Continuously monitors response times to guarantee service level adherence, building trust with customers.
• Informs Decision-Making
  Collects and analyzes community feedback to provide actionable insights that drive product improvements.

Social Engagement and Growth

Social Engagement and Growth helps brands show up in the moments that matter by spotting trends, drafting on-brand content, and publishing across channels. It drafts content, schedules posts, and measures impact to drive growth.

• Draft Posts In Your Brand Voice
  Ensure all your content reflects your brand's tone and style seamlessly, enhancing brand consistency.
• Schedule Posts Across Multiple Platforms
  Easily manage your content across various social media channels ensuring timely engagement.
• Identify Key Engagement Opportunities
  Stay ahead of the market by engaging in relevant conversations and trends for impactful visibility.
• Maintain Brand Voice Across Channels
  Your messages resonate with the target audience while preserving brand integrity.
• Measure Content Impact
  Gain actionable insights on your content performance to refine strategies.

Voice of the Customer

Voice of the Customer surfaces themes, sentiment, and root causes from conversations. It lets teams ask SiftGPT questions about the data and connects to MCP-enabled tools to deliver insights and leadership briefs.

• Enables Conversational Insights
  Empowers users to engage with data effortlessly by retrieving precise insights from a conversational AI, enhancing decision-making.
• Enhances Data Accessibility
  Facilitates seamless access to customer insights through existing platforms and tools, improving workflow efficiency.
• Identifies Customer Trends
  Discovers significant trends and customer sentiments, enabling proactive response strategies to improve customer experience.
• Informs Decision-Making
  Offers comprehensive insights into customer conversations by aggregating sentiment and critical issues, aiding in strategic decisions.
• Summarizes Key Insights
  Regulates strategic discussions by delivering timely summaries that highlight major themes and urgent issues, keeping leadership informed.
• Prevents Escalation
  Helps teams act swiftly on potential crises or issues by providing timely alerts, thus improving overall customer satisfaction.