{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/getsift-ai","markdownUrl":"https://nowen.ai/agents/getsift-ai.md","jsonUrl":"https://nowen.ai/agents/getsift-ai.json","name":"Niftory Inc., DBA Sift AI","nickname":"Sift AI","website":"https://www.getsift.ai","industry":"Enterprise Software.","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:25:11.275Z","summary":"Enterprise platform to unify and automate social and community operations at scale.","description":"An enterprise platform that unifies and automates social and community operations across 30+ channels, enabling real-time triage, on-brand drafting, and intelligent routing. It surfaces themes and sentiment from conversations to inform decisions, and supports care, engagement, and community management at scale through a fleet of specialized agents.","mission":"Help brands listen, understand, and act across social and community conversations at scale through AI-powered triage, drafting, routing, and insights.","directory":{"industryName":"Enterprise Software","agentCount":102,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-software"},"aiReaderFamilies":["Perplexity","Amazon"],"products":[{"name":"Social Support","type":"Product","url":"https://www.getsift.ai/social-support/","summary":"Enhances response efficiency by automating triage and drafting while maintaining brand voice.","description":"Social Support automates triage, drafting, and escalation across all channels. It triages messages, drafts replies in your brand voice, and escalates cases that require human input, enabling your team to respond where it matters.","pricing":{},"features":[{"name":"On-brand drafting","value":"Writes in Your Voice","valueDescription":"The system understands contextual nuances to ensure all communications reflect brand identity, while providing the flexibility for customization."},{"name":"Real-time triage","value":"Identifies Urgent Issues Instantly","valueDescription":"Quickly segregates critical messages from general discussions, ensuring that urgent matters receive timely attention."},{"name":"Channel-agnostic drafting","value":"Ensures Consistency Across Channels","valueDescription":"This feature enables teams to provide uniform responses across diverse platforms, aligning every interaction with the brand's voice."},{"name":"Smart escalation","value":"Routes Complex Cases Effectively","valueDescription":"This capability ensures that more complicated issues reach the right specialists swiftly, enhancing resolution times while maintaining clarity."},{"name":"Unified channel inbox","value":"Centralizes All Messages","valueDescription":"Unifies scattered interactions into one streamlined view, allowing teams to prioritize and manage responses seamlessly."},{"name":"Compliance tracking","value":"Ensures Regulatory Adherence","valueDescription":"Facilitates meeting legal and policy requirements by maintaining traceable records of every communication."}]},{"name":"Community Care","type":"Product","url":"https://www.getsift.ai/community-management/","summary":"Streamlines community management by automating triage and ensuring SLA coverage for better responses.","description":"Community Care coordinates triage, routing, and resolution of community conversations at scale. It eliminates bottlenecks by routing cases to the right teams, ensures SLA coverage, and surfaces Voice of the Customer insights from community chatter. It integrates with Gainsight and supports channels such as Discord.","pricing":{},"features":[{"name":"Automated Triage and Routing","value":"Streamlines Case Management","valueDescription":"Automatically categorizes and directs community issues to the right teams, enhancing efficiency and response times."},{"name":"Fleet of Specialized Agents","value":"Enhances Community Engagement","valueDescription":"Deploys a capable team of AI agents to manage various community roles, ensuring effective interaction and support."},{"name":"Platform Integrations","value":"Boosts Operational Efficiency","valueDescription":"Facilitates seamless interaction across multiple platforms, enhancing communication and data flow."},{"name":"SLA Coverage Monitoring","value":"Ensures Accountability","valueDescription":"Continuously monitors response times to guarantee service level adherence, building trust with customers."},{"name":"Voice of the Customer Extraction","value":"Informs Decision-Making","valueDescription":"Collects and analyzes community feedback to provide actionable insights that drive product improvements."}]},{"name":"Social Engagement and Growth","type":"Product","url":"https://www.getsift.ai/social-engagement-and-growth/","summary":"Elevate brand visibility and engagement through timely content and analytics to drive growth.","description":"Social Engagement and Growth helps brands show up in the moments that matter by spotting trends, drafting on-brand content, and publishing across channels. It drafts content, schedules posts, and measures impact to drive growth.","pricing":{},"features":[{"name":"AI-assisted drafting","value":"Draft Posts In Your Brand Voice","valueDescription":"Ensure all your content reflects your brand's tone and style seamlessly, enhancing brand consistency."},{"name":"Channel scheduling and publishing","value":"Schedule Posts Across Multiple Platforms","valueDescription":"Easily manage your content across various social media channels ensuring timely engagement."},{"name":"Spot moments across channels","value":"Identify Key Engagement Opportunities","valueDescription":"Stay ahead of the market by engaging in relevant conversations and trends for impactful visibility."},{"name":"Channel-voice consistency","value":"Maintain Brand Voice Across Channels","valueDescription":"Your messages resonate with the target audience while preserving brand integrity."},{"name":"Proactive publishing and measurement","value":"Measure Content Impact","valueDescription":"Gain actionable insights on your content performance to refine strategies."}]},{"name":"Voice of the Customer","type":"Product","url":"https://www.getsift.ai/voice-of-the-customer/","summary":"Sift's Voice of the Customer provides actionable insights through conversation analysis, enabling teams to understand sentiment and emerging trends.","description":"Voice of the Customer surfaces themes, sentiment, and root causes from conversations. It lets teams ask SiftGPT questions about the data and connects to MCP-enabled tools to deliver insights and leadership briefs.","pricing":{},"features":[{"name":"SiftGPT Q&A","value":"Enables Conversational Insights","valueDescription":"Empowers users to engage with data effortlessly by retrieving precise insights from a conversational AI, enhancing decision-making."},{"name":"MCP Integration","value":"Enhances Data Accessibility","valueDescription":"Facilitates seamless access to customer insights through existing platforms and tools, improving workflow efficiency."},{"name":"Theme and Sentiment Extraction","value":"Identifies Customer Trends","valueDescription":"Discovers significant trends and customer sentiments, enabling proactive response strategies to improve customer experience."},{"name":"Conversation Dossier","value":"Informs Decision-Making","valueDescription":"Offers comprehensive insights into customer conversations by aggregating sentiment and critical issues, aiding in strategic decisions."},{"name":"Leadership Briefs","value":"Summarizes Key Insights","valueDescription":"Regulates strategic discussions by delivering timely summaries that highlight major themes and urgent issues, keeping leadership informed."},{"name":"Proactive Alerts","value":"Prevents Escalation","valueDescription":"Helps teams act swiftly on potential crises or issues by providing timely alerts, thus improving overall customer satisfaction."}]}],"audiences":[],"segments":[{"name":"Content moderation and community management","description":"Moderator operations, policy framework, multilingual moderation and analytics to enforce content policy, manage engagement and maintain safe, compliant digital communities with SLA-driven governance.","size":12.48,"cagr":13,"color":1,"productNames":["Community Care","Voice of the Customer"],"methodology":"Primary estimate uses Research Nester’s ‘Content Moderation Services’ report (services + operations scope aligned with the requested segment): 2025 market size USD 12.48B and a projected 13% CAGR (2026–2035). Secondary sources show smaller automated-only market estimates (Business Research Insights: USD 1.16B in 2025; 18.5% CAGR) and alternative CAGR estimates (LinkedIn summary: 10.2% CAGR), which were considered when reconciling scope differences (services vs. automated software).","citations":[{"url":"https://www.researchnester.com/reports/content-moderation-services-market/7630","text":"2025 Market Size $ 12.48 Bn; CAGR 2026-2035 13 %"},{"url":"https://www.researchnester.com/reports/content-moderation-services-market/7630","text":"Projected Market Size: USD 42.36 billion by 2035"},{"url":"https://www.businessresearchinsights.com/market-reports/automated-content-moderation-market-117387","text":"Global Automated Content Moderation Market size was valued at USD 1.16 Billion in 2025, expected to reach USD 5.664 Billion by 2035."},{"url":"https://www.linkedin.com/pulse/content-moderation-solutions-market-global-analysis-size-growth-dhm3e","text":"projected to grow at a CAGR of 10.2% from 2026 to 2033"}]},{"name":"Social media management and publishing","description":"Plan, schedule, publish, and optimize organic and paid social content, manage social inboxes, and produce ROI-focused analytics and custom reporting.","size":34.42,"cagr":22.7,"color":2,"productNames":["Social Engagement and Growth"],"methodology":"Estimated 2025 market size anchored to published market reports (Business Research Company: $34.42B; Fortune: $32.48B). Growth potential (CAGR ~22.7%) is a midpoint derived from reported CAGRs across sources (25.6%, 19.7%, 21.4%, 24.2%), reflecting strong reported expansion through 2027–2034 driven by AI, analytics, and rising social ad spend.","citations":[{"url":"https://www.thebusinessresearchcompany.com/report/social-media-management-global-market-report","text":"Social Media Management market size has reached to $34.42 billion in 2025"},{"url":"https://www.fortunebusinessinsights.com/industry-reports/social-media-management-market-100638","text":"The global social media management market was valued at USD 32.48 billion in 2025"},{"url":"https://www.zionmarketresearch.com/report/social-media-management-market","text":"Market was worth USD 21.27 Billion in 2023 (forecast to grow to USD 121.84 Billion by 2032; CAGR 21.4%)"},{"url":"https://www.marketsandmarkets.com/Market-Reports/social-media-management-market-321810.html","text":"Market size surpassed $17.5 billion in 2022 and is projected to reach over $51.8 billion by 2027 at a CAGR of 24.2%"}]},{"name":"Social customer care and engagement","description":"Unified inbox, engagement workflows, and automation to manage customer inquiries, accelerate response times, and coordinate team-based customer service on social channels.","size":24,"cagr":10.1,"color":3,"productNames":["Social Support"],"methodology":"Estimate synthesizes multiple market reports in the search results that cover social customer service / customer engagement solutions. Business Research Insights directly values the Social Customer Service Software market at USD 21.15B (2026) with a 9.39% CAGR; Fortune Business Insights values the broader Customer Engagement Solutions market at USD 24.36B (2025) with a 10.10% CAGR; ResearchNester reports USD 25.85B (2025) with a 10.7% CAGR. I used a midpoint of these sector-specific estimates (~USD 21–26B) and averaged reported CAGRs (~9–11%) to produce the market size and growth potential figures. Broader customer service market figures (MRFR) provide context that social/customer engagement is a subset of a much larger customer service market.","citations":[{"url":"https://www.businessresearchinsights.com/market-reports/social-customer-service-software-market-100107","text":"Valued at USD 21.15 Billion in 2026; CAGR 9.39% (2026–2035)."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"Valued at USD 24.36 billion in 2025; CAGR 10.10% (2026–2034)."},{"url":"https://www.researchnester.com/reports/customer-engagement-solutions-market/6286","text":"USD 25.85 billion in 2025; CAGR 10.7% (2026–2035)."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion; CAGR 4.94% (2025–2035)."}]},{"name":"Voice of Customer Analytics","description":"Centralize and classify feedback from interviews, surveys, support tickets, and calls to surface themes, sentiment, and emerging trends for cross-functional stakeholders.","size":18.77,"cagr":15.9,"color":4,"productNames":["Voice of the Customer","Community Care"],"methodology":"Primary estimate uses BusinessResearchInsights VoC Software market data reporting USD 18.77 billion in 2026 and a 15.9% CAGR (2026–2035). I cross-checked related customer-analytics sources (MarketResearchFuture, Grand View Research via Wizr.ai) which report 2024–2026 market sizes of USD 15.9–17.0 billion and mid-to-high teens CAGRs, supporting a mid-teens growth outlook for VoC analytics.","citations":[{"url":"https://www.businessresearchinsights.com/market-reports/voice-of-the-customer-voc-software-market-118265","text":"The global Voice of the Customer (VoC) Software Market, value at USD 18.77 Billion in 2026"},{"url":"https://www.marketresearchfuture.com/reports/customer-analytics-market-3777","text":"The Customer Analytics Market reached an estimated USD 15.86 billion in 2025; CAGR (2026-2035) 20.15%"},{"url":"https://wizr.ai/blog/voice-of-customer-analytics/","text":"Global customer analytics market was worth $16.97 billion in 2024 and expected to $48.63 billion by 2030, CAGR 19.6%"}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.getsift.ai","text":"Niftory Inc., DBA Sift AI"},{"url":"https://www.getsift.ai/social-support/","text":"Social Support"},{"url":"https://www.getsift.ai/community-management/","text":"Community Care"},{"url":"https://www.getsift.ai/social-engagement-and-growth/","text":"Social Engagement and Growth"},{"url":"https://www.getsift.ai/voice-of-the-customer/","text":"Voice of the Customer"},{"url":"https://www.researchnester.com/reports/content-moderation-services-market/7630","text":"2025 Market Size $ 12.48 Bn; CAGR 2026-2035 13 %"},{"url":"https://www.businessresearchinsights.com/market-reports/automated-content-moderation-market-117387","text":"Global Automated Content Moderation Market size was valued at USD 1.16 Billion in 2025, expected to reach USD 5.664 Billion by 2035."},{"url":"https://www.linkedin.com/pulse/content-moderation-solutions-market-global-analysis-size-growth-dhm3e","text":"projected to grow at a CAGR of 10.2% from 2026 to 2033"},{"url":"https://www.thebusinessresearchcompany.com/report/social-media-management-global-market-report","text":"Social Media Management market size has reached to $34.42 billion in 2025"},{"url":"https://www.fortunebusinessinsights.com/industry-reports/social-media-management-market-100638","text":"The global social media management market was valued at USD 32.48 billion in 2025"},{"url":"https://www.zionmarketresearch.com/report/social-media-management-market","text":"Market was worth USD 21.27 Billion in 2023 (forecast to grow to USD 121.84 Billion by 2032; CAGR 21.4%)"},{"url":"https://www.marketsandmarkets.com/Market-Reports/social-media-management-market-321810.html","text":"Market size surpassed $17.5 billion in 2022 and is projected to reach over $51.8 billion by 2027 at a CAGR of 24.2%"},{"url":"https://www.businessresearchinsights.com/market-reports/social-customer-service-software-market-100107","text":"Valued at USD 21.15 Billion in 2026; CAGR 9.39% (2026–2035)."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"Valued at USD 24.36 billion in 2025; CAGR 10.10% (2026–2034)."},{"url":"https://www.researchnester.com/reports/customer-engagement-solutions-market/6286","text":"USD 25.85 billion in 2025; CAGR 10.7% (2026–2035)."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion; CAGR 4.94% (2025–2035)."},{"url":"https://www.businessresearchinsights.com/market-reports/voice-of-the-customer-voc-software-market-118265","text":"The global Voice of the Customer (VoC) Software Market, value at USD 18.77 Billion in 2026"},{"url":"https://www.marketresearchfuture.com/reports/customer-analytics-market-3777","text":"The Customer Analytics Market reached an estimated USD 15.86 billion in 2025; CAGR (2026-2035) 20.15%"},{"url":"https://wizr.ai/blog/voice-of-customer-analytics/","text":"Global customer analytics market was worth $16.97 billion in 2024 and expected to $48.63 billion by 2030, CAGR 19.6%"}]}