Gengo

Translate content quickly and affordably to reach customers across languages and markets.

Reach international customers with multilingual websites adapted for local audiences, delivered through flexible workflows and professional human translation.

Reach international audiences with app content adapted for local markets, supported by professional human translation and flexible project workflows.

Integrate human translation into applications to submit content at scale, follow job progress, and retrieve completed translations through an API workflow.

Convert audio and video into accurate, confidential transcripts in plain text or subtitle formats across 36 languages.

Helps customers communicate convincingly, authentically, and professionally by correcting errors in their content.

Turn complex content into digestible summaries to save time and prevent information overload when sharing.

Organize content into relevant categories and keyword tags quickly and accurately.

Expert copywriting helps turn traffic into leads and customers across a range of content formats.

Generate tailored text variations, chatbot conversation templates, anticipated questions and answers, and audience-specific word lists for specialized content needs.

Help ensure content meets agreed standards and identify natural-sounding speech or the most relevant comments.

Evaluate and improve machine-translated content for quality, accuracy to instructions, appropriate style, and natural, error-free language.

Understand how people feel about topics by identifying sentiment across social media, customer support, feedback, reviews, and chatbot content.

Manage complex translation projects with tailored workflows, timelines and translator teams, supported from planning through delivery.

Professional human translation, managed translation workflows, and machine translation review for businesses producing multilingual content at scale.

Products: Professional translation, Custom translation project management, Gengo translation API, Machine translation quality evaluation

Linguistic, cultural, and technical adaptation of websites, application interfaces, and app store listings for international markets.

Products: Website localization, App localization

Text and audio labeling including text classification, named entity recognition, sentiment and topic labeling, audio transcription, speaker diarization and audio-to-text alignment for NLP and speech model development.

Products: Content categorization, Content generation, Content quality assessment, Sentiment analysis

Creation, summarization, and editorial review of business and marketing content to improve clarity, correctness, and audience engagement.

Products: Copywriting, Content summarization, Proofreading

Conversion of audio and video into written transcripts or subtitles, including multilingual recordings and optional timestamps.

Products: Transcription

Professional translation

Gengo provides professional human translation for a wide range of business and everyday content, including websites, apps, marketing copy, documents, customer support, product descriptions and user-generated content. Customers can order through an online form, connect through the translation API, or work with an account team on larger projects. A global translator network and translation technology support fast, scalable delivery, with per-word pricing and translation quality checks.

• Get Translations From Vetted Human Linguists
  Professional translators complete the work, with candidates screened through a multi-phase process and translators reviewed over time. Standard and advanced options help customers match the translation level to their content.
• Check Translations With Human And Automated Reviews
  Automated checks and human reviews help identify linguistic and stylistic issues. Customers can also select an optional second review by an independent linguist for accuracy, natural flow and adherence to instructions.
• Reach Customers In 70+ Language Pairs
  Translate content for audiences across a broad range of languages. For more complex language pairs, customers can contact the sales team to discuss a suitable solution.
• Receive Translations In Hours
  Automated job distribution and a translator network operating across time zones help jobs get started quickly and support fast delivery, including for high volumes of content.
• Scale Translation Across Large Projects
  Automated distribution supports large volumes of content, while API integration and tailored project arrangements provide options for larger or more complex translation needs.
• Choose The Ordering Method That Fits
  Use self-serve online ordering for smaller needs, API integration to submit large volumes, or account-manager support for projects requiring tailored workflows.
• Pay Per Word Without Hidden Fees
  Customers pay for the content they translate, with website ordering free of minimum spend, setup fees and hidden costs.
• Translate Content Across Business Needs
  Use the service for varied business and customer-facing content, from product descriptions and support materials to marketing, documents, websites and apps.
• Reuse Translated Segments
  Reusing previously translated content helps maintain consistency and means customers do not pay again for the same translation.
• Guide And Review Your Translation
  Share instructions and supporting context with translators, follow project progress, and review completed work. Customers can request revisions with specific guidance.
• Manage Projects With Tailored Workflows
  Project tools support administration and job distribution, while account teams can arrange custom workflows, timelines and translator teams for larger projects.

Website localization

Gengo’s website localization service helps businesses create, launch, and optimize multilingual websites for international markets. Professional native-speaking translators adapt website content with linguistic, cultural, and technical differences in mind while preserving the source text’s intent and making it read naturally in the target language. The service includes project preparation, translation management, project management, API access, and options for linguistic and functional quality assurance before launch. Customers can choose between Standard and Advanced translation levels, with flexible workflows and per-word pricing.

• Adapt Websites For Local Markets
  Prepare website content for the linguistic, cultural, and technical expectations of target markets while retaining the original intent.
• Deliver Natural, Reviewed Translations
  Use native-speaker translators and a separate reviewer group to produce content suited to the target audience and project instructions.
• Plan Projects With Clear Guidelines
  Establish project requirements, terminology, style guidance, and estimates before translation begins.
• Track Content And Project Status
  Manage translation orders and monitor project status through customizable dashboards and reports.
• Send Large Translation Orders Directly
  Connect a system to Gengo to submit high volumes of content for translation without using the order form.
• Coordinate Custom Localization Workflows
  Use experienced project managers, custom timelines, and translator teams to coordinate localization work to project expectations.
• Check Content Before Website Launch
  Review and test localized files for linguistic and functional quality before launch.
• Choose Quality Levels And Per-Word Pricing
  Select between Standard and Advanced translation levels, with per-word pricing and reported turnaround in hours rather than days.

App localization

Gengo app localization adapts a mobile or web application’s interface and functionality for foreign-language markets while considering linguistic, cultural, and technical differences and preserving the app’s original intent. Professional human translators work on app content, with support for iOS strings, Android XML, and XLIFF files. The service also offers translation management, API integration, and project management to help coordinate localization workflows, timelines, and translator teams.

• Translate App Content For Local Users
  Translate interface text and app descriptions into other languages, with support for common iOS, Android, and XLIFF file formats.
• Adapt Apps For Target Markets
  Prepare app interfaces and functionality for the linguistic, cultural, and technical requirements of different markets without changing the application's original intent or functionality.
• Get Human Translations Quickly
  Use Gengo’s global translator network for app content translation. The service describes turnaround in hours rather than days and offers per-word pricing.
• Localize Apps Across Platforms
  Localize mobile applications for iOS and Android, as well as web applications, to support expansion into foreign-language markets.
• Improve App Discoverability Overseas
  Localize app listings, descriptions, and keywords so international consumers can find and read app information in their language.
• Manage Localization Projects Centrally
  Use dashboards and reports to review content, bundle and manage orders, and track localization project statuses.
• Submit Large Translation Volumes Directly
  Connect an app to Gengo’s API to submit large amounts of content without using the order form, with a stated per-word discount for API orders.
• Coordinate Custom Translation Workflows
  Work with experienced project managers to coordinate timelines, translator teams, and project delivery according to project expectations.
• Choose Translation Quality And Pricing
  Select Standard or Advanced translation according to app localization needs, with distinct quality descriptions and per-word pricing.

Gengo translation API

Gengo’s translation API connects applications to its translation platform. Developers can submit text or files as jobs, which are allocated to translators, then retrieve and approve completed translations through the API. Callbacks or status polling support job updates. Documentation, client libraries, and a sandbox help developers build and test integrations. API users can receive discounted pricing compared with website orders.

• Submit And Retrieve Translation Jobs
  Send text or files from an application and retrieve completed translations through the API, supporting translation within an existing software workflow.
• Route Jobs To Translators Automatically
  The platform distributes submitted jobs to translators without manual intervention, helping customers manage translation requests through the API.
• Send Large Content Volumes Through API
  Submit large quantities of content directly to translators through an application, including recurring content batches, without completing the online order form.
• Integrate Translation Into Existing Systems
  Connect an application or an existing translation management system to Gengo and place translation orders from within the customer’s own workflow.
• Track Jobs Through Callbacks Or Polling
  Choose callbacks or poll for updates to follow a job through completion and learn when its translation is ready.
• Reduce Translation Costs With API Pricing
  Access discounted rates compared with website orders. The API pricing model can also support reselling translation and earning a revenue share.
• Build Integrations With Developer Resources
  Use client libraries, API documentation, code examples, and a getting-started guide to build an integration with Gengo.
• Test Integrations In A Sandbox
  Simulate translation orders and test application behavior in a sandbox environment before connecting to the live API.

Transcription

Gengo provides fast, accurate, and confidential transcription of audio and video in 36 languages. Transcripts are delivered as plain text or subtitles. Add-on options include faster turnaround, multilingual audio, timestamps, and support for additional file types.

• Transcribe Audio And Video
  Turn audio and video content into written transcripts.
• Transcribe In 36 Languages
  Choose transcription support across 36 languages.
• Receive Accurate Transcription
  The service is described as providing accurate transcription.
• Receive Plain-Text Transcripts
  Receive completed transcripts in plain-text format.
• Receive Subtitle Transcripts
  Receive completed transcripts in subtitle format.
• Keep Transcription Confidential
  The service is described as providing confidential transcription.
• Request Faster Turnaround
  Select a faster-than-standard service option as an add-on.
• Transcribe Multilingual Audio
  Use an add-on option for audio involving multiple languages.
• Add Timestamps
  Add timestamps to transcription work through an available add-on.
• Use Additional File Types
  Request support for additional file types through an available add-on.

Proofreading

Gengo’s high-quality native proofreading service uses qualified proofreaders to review customer content and correct errors ranging from typographical mistakes to more complex language issues. Reviews cover language structure, punctuation, grammar, terminology consistency, format, structure, and style. Proofreading by a business-level translator is available to customers with sales support.

• Correct Typographical And Language Errors
  The service checks and corrects typographical errors as well as more complex grammatical and language-structure issues.
• Use Qualified Native Proofreaders
  Qualified proofreaders review content through Gengo’s native proofreading service.
• Improve Content Consistency And Presentation
  Proofreaders review punctuation, terminology consistency, formatting, structure, and style to help ensure the content is professionally presented.
• Access Proofreading Through Sales Support
  Customers with sales support can access proofreading by a business-level translator as an additional service.

Content summarization

Gengo’s content summarization service transforms complicated text supplied as a URL or document into short, digestible summaries. It helps customers save time and prevent information overload when sharing content with others.

• Make Complex Content Digestible
  Turn complicated text into short summaries that are easier to understand and share.
• Summarize URLs And Documents
  Submit content as a URL or document to have complicated material summarized.
• Save Time
  Use concise summaries of complicated content to save time.
• Prevent Information Overload
  Share shorter summaries so important information is less likely to be buried by information overload.

Content categorization

Gengo classifies and organizes content into appropriate categories, including images, product descriptions, and websites. Categorization can include tagging content with relevant keywords, and is delivered quickly and accurately.

• Organize Content Into Relevant Categories
  Categorizing images, product descriptions, websites, and other content helps organize it into appropriate categories.
• Add Relevant Keyword Tags
  Relevant keyword tags accompany categorization to help organize content using terms suited to its subject matter.
• Categorize Content Accurately
  The service is designed to categorize content accurately, including images, product descriptions, and websites.
• Categorize Content Quickly
  The service provides quick categorization for content such as images, product descriptions, and websites.

Copywriting

Gengo’s expert copywriters create content such as blog posts, website content, press releases, emails, social media content, white papers, taglines, and reports. The service is intended to help turn traffic into leads and customers.

• Convert Traffic Into Leads And Customers
  Use copywriting to help turn traffic into leads and customers.
• Create Copy Across Multiple Content Formats
  Get copywriting for a variety of content, including blogs, websites, press releases, emails, social media, white papers, taglines, and reports.
• Work With Expert Copywriters
  Have expert copywriters work on your content.

Content generation

Gengo creates content for specialized needs, including variations of a specified sentence, potential questions and answers, chatbot conversation templates, and lists of words or phrases unsuitable for a target audience.

Category: Content Creation Services

• Create Variations Of Existing Text
  Request variations of a specified sentence for specialized content requirements.
• Generate Potential Questions And Answers
  Create potential questions and answers as part of tailored content for a specific need.
• Create Chatbot Conversation Templates
  Develop conversation templates for chatbot use.
• Identify Unsuitable Words And Phrases
  Prepare lists of words or phrases considered unsuitable for the intended audience.

Content quality assessment

Gengo’s native workers assess text and audio files against agreed criteria and quality standards. The service can evaluate whether machine-generated speech sounds natural and select the most relevant comments from a text.

• Check Content Against Agreed Standards
  Get text and audio reviewed by native workers against the criteria and quality standards agreed for the project.
• Assess Speech For Naturalness
  Determine whether machine-generated speech sounds natural through human assessment of audio files.
• Select The Most Relevant Comments
  Have workers identify and select the comments that are most relevant from submitted text.

Machine translation quality evaluation

Gengo’s machine translation quality evaluation service scores previously machine-translated segments or corrects errors to produce natural, error-free translations. It can also check adherence to instructions and glossaries, assess whether translations use the requested voice and style, and select the best version from multiple translations.

• Correct Translation Errors
  Fix errors in machine-translated content to produce translations that read naturally and are free of errors.
• Score Translation Quality
  Assess the quality of previously machine-translated segments to help customers evaluate their output.
• Check Instructions And Glossaries
  Verify that machine-translated content follows the supplied instructions and uses glossary terms as required.
• Assess Voice And Style
  Evaluate whether a machine translation is written in the requested voice and style.
• Select The Best Translation
  Choose the most suitable version when multiple translations are available.

Sentiment analysis

Gengo’s sentiment analysis service determines whether content is positive, negative, or neutral by extracting particular words or phrases. It can help identify how people feel about a topic using content from social media, customer support, user feedback, user reviews, and chatbots.

• Classify Content As Positive, Negative, Or Neutral
  Identify whether content expresses a positive, negative, or neutral sentiment through the extraction of particular words or phrases.
• Analyze Sentiment Across Content Sources
  Apply sentiment analysis to several types of content, including social media, customer support, user feedback, user reviews, and chatbot content.
• Discover Sentiment About Specific Topics
  Use sentiment analysis to understand how people feel about a particular topic based on the content being analyzed.

Custom translation project management

Gengo’s professional services team manages complex translation projects from start to finish. Account managers and experienced project managers can arrange tailored workflows, custom timelines and translator teams to meet project requirements, with delivery planned around customer expectations. Custom services can also include post-edited machine translation, video transcription, subtitling and proofreading, as well as volume discounts.

• Coordinate Projects From Planning Through Delivery
  Customers can work with Gengo’s team throughout the project lifecycle, with project management covering the project’s requirements through completion.
• Align Delivery Schedules With Project Needs
  Custom timelines let customers plan translation projects around their specific requirements and expectations.
• Assemble Translator Teams For Your Project
  Customers can work with Gengo to arrange translator teams suited to their project’s exact needs.
• Adapt Workflows To Project Requirements
  A tailored workflow gives customers a project-management approach shaped around their requirements rather than a one-size-fits-all process.
• Manage Project Administration And Job Distribution
  Project managers and translator operations specialists can coordinate administration and job distribution using Gengo’s internal tools.
• Track Orders And Project Statuses
  Dashboards, reports and order tracking help customers view their content and monitor the status of managed translation projects.
• Add Specialized Services To Your Project
  Customers can request additional services such as post-edited machine translation, video transcription, subtitling and proofreading as part of a custom solution.
• Reduce Costs With Volume Discounts
  Customers with translation projects can ask about volume discounts through Gengo’s custom services.