Execs In The Know

Connect with CX peers and consultants to exchange insights, discuss challenges, and find specialized expertise in a trusted community.

Gain practical CX ideas, candid peer perspectives, and lasting relationships to help move customer experience priorities forward.

Helps senior CX leaders exchange practical perspectives, build peer connections, and strengthen relationships through intimate hosted dinners.

Helps CX leaders understand consumer expectations and industry trends to inform customer experience decisions.

Get focused, actionable insights on timely CX topics to understand industry discussions and inform customer experience decisions.

Gain timely CX leadership perspectives, practical ideas, and real-world stories to inform decisions about changing customer experiences.

Build brand awareness and credibility while connecting with CX decision-makers through community, content, research, and event-based marketing.

Recognizes customer-first CX leaders and teams, celebrating their innovation and impact and highlighting examples of excellence across the customer experience industry.

Explore customer experience leaders’ candid insights and practical perspectives on customer success and industry topics.

Give CX professionals practical strategies, real-world experiences, and industry perspectives through expert conversations, webinars, and recordings available on demand.

Know It All (KIA) community

Know It All (KIA) is a free, members-only online community for corporate CX leaders. Members can connect with peers, ask questions, share insights, and learn from real-world industry experience in a trusted, vendor-free environment. The community includes a directory of experienced CX consultants and a dedicated discussion forum for members to exchange perspectives with consultants. The main KIA discussion forum remains exclusive to corporate practitioners.

Category: Professional Networking Communities

• Connect With Cross-Industry CX Peers
  Members can build connections with corporate CX leaders across industries and collaborate on challenges and strategies.
• Discuss CX Challenges With Practitioners
  Ask questions and exchange insights in a discussion space reserved for corporate practitioners, supporting candid peer-to-peer conversation.
• Find Relevant CX Consultant Expertise
  Browse consultant profiles and expertise areas within the KIA community to identify potential fits for CX transformations, technology evaluations, and industry benchmarking.
• Exchange Perspectives Directly With Consultants
  Discuss CX topics and challenges with consultants, pressure-test ideas, and gain outside perspectives alongside the experience of corporate practitioners.
• Learn In A Trusted, Vendor-Free Space
  Share insights and learn from real-world industry experience in a community described as trusted and vendor-free.

Customer Response Summit (CRS)

Customer Response Summit is a CX leadership conference where senior customer experience leaders meet to share real-world insights, tackle challenges, and explore what is next in customer experience. Its program includes practitioner-led keynotes, executive panels, interactive discussions, workshops, tech forums, case studies, and curated networking. The intentionally intimate, peer-focused format encourages candid knowledge exchange and practical ideas attendees can take back to their organizations. The Dallas edition is scheduled for March 10–12, 2027, in Las Colinas, Texas.

• Exchange Candid Peer Insights
  Learn from leaders who understand the realities of CX work, discuss challenges openly, and gain perspectives grounded in practical experience.
• Learn From Experienced CX Leaders
  Hear directly from leaders working through real customer experience challenges and take away practical perspectives for your own decisions and strategy.
• Apply Practical Ideas At Work
  Interactive sessions are designed to help attendees work through CX challenges and return with actionable approaches for immediate use in their organizations.
• Build Lasting CX Relationships
  Connect with senior practitioners and peers in an intimate setting, forming relationships and conversations that can continue after the event.
• Connect In A Focused Setting
  The intimate format makes it easier to meet fellow CX leaders, take part in candid conversations, and collaborate without the scale of a large expo.
• Explore Measurable CX Outcomes
  See how organizations have addressed CX challenges and delivered measurable results, offering examples attendees can consider in their own work.
• Explore Emerging CX Solutions
  Discover real-world and emerging CX solutions through demonstrations, ask questions, and discuss practical possibilities with innovators.
• Support Mental Health Advocacy
  Participate in a community activity that supports NAMI and mental health awareness and advocacy.

Leadership Dinner Series

The Leadership Dinner Series brings senior customer experience and operations leaders together for intimate, fully hosted dinners. A curated group discusses practical challenges, shares insights, and learns from peers through candid, moderated conversations without presentations or vendor pitches. Seating is limited and attendance is by invitation only, and there is no cost to attend. The series brings these dinners to cities nationwide.

• Exchange Practical CX Insights
  Discuss current CX challenges and hear how peers are approaching them in a moderated setting designed for meaningful contribution and practical exchange.
• Connect With Senior CX Peers
  Meet a curated group of experienced CX and operations leaders to compare perspectives with peers facing related leadership challenges.
• Focus On Candid Peer Dialogue
  Spend the gathering discussing leaders’ real concerns and perspectives without presentations or vendor pitches.
• Attend A Hosted Dinner At No Cost
  Take part in a relaxed, fully hosted dinner without an attendance fee.
• Join An Intentionally Small Group
  Limited, invitation-only seating keeps the gathering small enough to support meaningful conversations among attendees.
• Build Relationships Beyond The Dinner
  Use the evening’s conversations to make meaningful peer connections that can continue after the dinner.
• Attend In Cities Nationwide
  Join a dinner as the series visits cities around the country.

CX Leaders Trends & Insights research

A twice-yearly report series from Execs In The Know that provides in-depth insights into the experiences and perspectives of consumers and corporate CX practitioners, with analysis and commentary from community members. Its fall Consumer Edition and late winter or early spring Corporate Edition examine CX trends and industry developments. Current and past reports are available through the research library.

Category: Market Research Reports

• Compare Consumer And Practitioner Views
  Explore research on consumer experiences alongside the perspectives of corporate CX practitioners to understand CX issues from both customer and organizational viewpoints.
• Follow CX Research Twice Yearly
  Access recurring editions that provide consumer-focused research in the fall and corporate-focused research in late winter or early spring.
• Track Emerging CX Trends
  Use research findings on changing consumer expectations and industry developments, including AI, self-help, and multichannel customer journeys, to build a clearer view of where CX is headed.
• Add Community Perspectives
  Consider analysis and commentary from Execs In The Know community members alongside the report findings.
• Explore Current And Past Reports
  Review available reports across multiple years and editions to explore research from the series over time.

CX Hot Topics Research

CX Hot Topics Research is an Execs In The Know report series exploring timely, widely discussed topics across the customer experience industry and community. Reports take deep dives into focused subjects, drawing on corporate practitioner or consumer perspectives to provide clarity and actionable insights. Topics have included AI, self-help solutions, outsourcing, CX agents, and back-office operations.

Category: Market Research Reports

• Explore Timely CX Topics
  Access research focused on timely and widely discussed customer experience subjects, with reports spanning a range of targeted industry topics.
• Gain Actionable CX Insights
  Findings are designed to clarify specific customer experience topics and surface detailed insights that CX leaders can apply to their understanding of the subject.
• Compare CX Perspectives
  Use reports that reflect corporate practitioner or consumer viewpoints to explore targeted CX topics through the perspective relevant to each study.
• Contribute To Upcoming Research
  Participate in a CX survey or contribute thought leadership to help shape upcoming research.

CX Insight Magazine

CX Insight is a quarterly Execs In The Know publication, with issues released in January, April, July, and October. It brings together thought leadership and real-world perspectives from customer experience executives and contributing authors, exploring the people, strategies, and innovations shaping CX. Coverage includes topics such as AI, workforce change, leadership, customer journeys, and brand experiences. Readers can access current and past issues online and download issue PDFs.

• Learn From CX Leaders And Contributors
  Read thought leadership and real-world perspectives from customer experience executives and contributing authors.
• Stay Informed Throughout The Year
  A quarterly publishing schedule gives readers recurring opportunities to explore perspectives and developments shaping customer experience.
• Explore Emerging CX Challenges And Ideas
  Coverage examines current CX leadership questions and change, including how organizations consider technology, employees, and customer relationships together.
• Read And Download Magazine Issues
  Access issues in an online reading format or download the PDFs, with past issues available through the magazine archive.
• Discover Real-World CX Approaches
  Spotlights provide examples and perspectives from organizations, helping readers learn how customer experience strategies and innovations are being approached in practice.

CX sponsorship and marketing opportunities

Execs In The Know offers sponsorship and business partnership opportunities for organizations seeking to showcase their expertise and connect with customer experience decision-makers. Partners can engage audiences through digital programs, content promotion, research partnerships, and virtual or live events, including webinars, magazine articles and advertising, executive roundtables, briefings, and Customer Response Summits. These opportunities help organizations build brand awareness and credibility, share relevant solutions, and develop relationships with prospects, clients, and peers across the CX community.

• Reach Senior CX Decision-Makers
  Put your brand in front of CX and customer management leaders, including a high proportion of director-level and above practitioners.
• Build Credibility And Brand Recognition
  Showcase your organization as a valuable, supportive participant in the CX industry and increase recognition among a targeted audience.
• Connect With Leaders At CX Events
  Participate in virtual and in-person settings designed for meaningful conversations, relationship-building, and sharing expertise with CX decision-makers.
• Promote Your Expertise Through CX Content
  Share your perspective and expertise with CX audiences through magazine contributions, advertising, and thought leadership promotion.
• Build Relationships Through Ongoing Engagement
  Maintain a consistent presence in the spaces where CX leaders learn, exchange ideas, and connect, supporting relationships beyond a single event or campaign.
• Engage Audiences Through Digital Programs
  Use co-branded webinars and CX Marketplace opportunities to present your organization and participate in digital engagement with the CX community.
• Contribute To CX Research And Content
  Connect your organization with research and content initiatives that share insights relevant to CX leaders.

Customer Experience Leadership Awards

The Customer Experience Leadership Awards honor individuals and teams setting the standard for customer-first leadership, innovation, and impact across the CX industry. The Outstanding CX Leadership Award recognizes visionary leaders who elevate customer experience, inspire high-performing teams, foster customer-first cultures, and share insights that advance the industry. The CX Excellence Team Award honors collaborative teams whose execution brings exceptional customer experiences to life and advances leadership vision and innovation.

• Recognize Visionary CX Leaders
  The award honors leaders whose innovation, customer-first cultures, team leadership, and contributions to industry knowledge set a standard for customer experience leadership.
• Celebrate High-Impact CX Teams
  The award recognizes teams for the collaborative execution, innovation, and teamwork that translate leadership vision into exceptional customer experiences.

Customer Driven Podcast

Customer Driven is an interview podcast from Execs In The Know hosted by executive Chad McDaniel. He speaks with customer experience leaders about customer success and the issues affecting today’s customer leaders, drawing on guests’ experiences and perspectives. The show features unfiltered, unplugged conversations about CX practices and topics, with episodes available to listen to and subscribe to on podcast platforms. A featured episode is also available to watch on YouTube.

• Learn From CX Leaders
  Hear customer experience leaders share their perspectives and experiences in conversations hosted by Chad McDaniel.
• Hear Candid CX Perspectives
  Get direct perspectives from leaders learning from leaders through conversations described as unfiltered and unplugged.
• Explore Diverse CX Topics
  Explore discussions of issues and practices across the customer experience industry, with episode examples ranging from AI-powered CX and automation to messaging and integrated customer experiences.
• Listen On Preferred Platforms
  Access the podcast through the listed listening platforms and subscribe to Customer Driven.
• Watch A Featured Episode
  View the featured Brian Morin episode on YouTube in addition to listening to it.

CX webinars and on-demand recordings

Execs In The Know offers on-demand conversations featuring CX leaders and industry experts who share practical strategies, real-world experiences, and insights shaping the future of customer experience. Its webinars, provided with partners, offer an extended look at a variety of CX hot topics.

• Learn From CX Leaders
  Hear CX leaders and industry experts share practical strategies, real-world experiences, and perspectives on the issues shaping customer experience.
• Explore CX Conversations On Demand
  Explore recorded conversations featuring CX leaders and industry experts when convenient, with practical strategies and real-world experiences available on demand.
• Explore Current CX Hot Topics
  Use partner webinars to take an extended look at a variety of timely customer experience topics.