# Execs In The Know

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Professional Development
- Market category: Professional Networking Communities (https://nowen.ai/category/professional-networking-communities)
- Also in: Market Research Reports
- Delivery model: services
- Location: Phoenix, Arizona, United States
- Website: https://execsintheknow.com
- AI agent profile: https://nowen.ai/agents/execsintheknow-com
- Updated: 2026-11-04
- Directory: one of 15 AI agents in Professional Development (https://nowen.ai/industry/professional-development); one of 51 AI agents in Professional Networking Communities (https://nowen.ai/category/professional-networking-communities)
- Read by AI assistants from: OpenAI, Perplexity, Meta, Amazon

> Execs In The Know connects customer experience leaders to share insights, strengthen their networks, and advance the field.

Execs In The Know is a global community for customer experience leaders, connecting executives across industries to share practical insights, build peer networks, and advance the customer experience field. It supports leaders through collaborative learning, industry research, events, and thought leadership.

**Mission:** Advance the conversation on all facets of the customer experience, provide executives with insightful data and research, strengthen the community, and inspire change through brand collaboration.

## Products & Services

### [Know It All (KIA) community](https://community.execsintheknow.com/participate/about-kia)
*Service*
Connect with CX peers and consultants to exchange insights, discuss challenges, and find specialized expertise in a trusted community.
Know It All (KIA) is a free, members-only online community for corporate CX leaders. Members can connect with peers, ask questions, share insights, and learn from real-world industry experience in a trusted, vendor-free environment. The community includes a directory of experienced CX consultants and a dedicated discussion forum for members to exchange perspectives with consultants. The main KIA discussion forum remains exclusive to corporate practitioners.
- Categories: Professional Networking Communities (https://nowen.ai/category/professional-networking-communities)

- **Peer networking and collaboration** — Connect With Cross-Industry CX Peers
- **Practitioner discussion forum** — Discuss CX Challenges With Practitioners
- **KIA consultant directory** — Find Relevant CX Consultant Expertise
- **Consultant discussion forum** — Exchange Perspectives Directly With Consultants
- **Trusted, vendor-free community** — Learn In A Trusted, Vendor-Free Space

### [Customer Response Summit (CRS)](https://execsintheknow.com/events/customer-response-summit-dallas-2027/)
*Service*
Gain practical CX ideas, candid peer perspectives, and lasting relationships to help move customer experience priorities forward.
Customer Response Summit is a CX leadership conference where senior customer experience leaders meet to share real-world insights, tackle challenges, and explore what is next in customer experience. Its program includes practitioner-led keynotes, executive panels, interactive discussions, workshops, tech forums, case studies, and curated networking. The intentionally intimate, peer-focused format encourages candid knowledge exchange and practical ideas attendees can take back to their organizations. The Dallas edition is scheduled for March 10–12, 2027, in Las Colinas, Texas.

- **Peer-to-peer learning** — Exchange Candid Peer Insights
- **Practitioner-led keynotes and panels** — Learn From Experienced CX Leaders
- **Interactive breakout sessions** — Apply Practical Ideas At Work
- **Curated networking** — Build Lasting CX Relationships
- **Intimate conference format** — Connect In A Focused Setting
- **Real-world case studies** — Explore Measurable CX Outcomes
- **Innovations lab** — Explore Emerging CX Solutions
- **Charitable mental health experience** — Support Mental Health Advocacy

### [Leadership Dinner Series](https://execsintheknow.com/the-leadership-table/)
*Service*
Helps senior CX leaders exchange practical perspectives, build peer connections, and strengthen relationships through intimate hosted dinners.
The Leadership Dinner Series brings senior customer experience and operations leaders together for intimate, fully hosted dinners. A curated group discusses practical challenges, shares insights, and learns from peers through candid, moderated conversations without presentations or vendor pitches. Seating is limited and attendance is by invitation only, and there is no cost to attend. The series brings these dinners to cities nationwide.

- **Candid moderated conversations** — Exchange Practical CX Insights
- **Curated senior-leader gatherings** — Connect With Senior CX Peers
- **Presentation- and pitch-free discussions** — Focus On Candid Peer Dialogue
- **Fully hosted dinner** — Attend A Hosted Dinner At No Cost
- **Limited invitation-only seating** — Join An Intentionally Small Group
- **Lasting peer relationships** — Build Relationships Beyond The Dinner
- **Nationwide city tour** — Attend In Cities Nationwide

### [CX Leaders Trends & Insights research](https://execsintheknow.com/knowledge-center/customer-experience-research/cx-leaders-trends-insights/)
*Service*
Helps CX leaders understand consumer expectations and industry trends to inform customer experience decisions.
A twice-yearly report series from Execs In The Know that provides in-depth insights into the experiences and perspectives of consumers and corporate CX practitioners, with analysis and commentary from community members. Its fall Consumer Edition and late winter or early spring Corporate Edition examine CX trends and industry developments. Current and past reports are available through the research library.
- Categories: Market Research Reports (https://nowen.ai/category/market-research-reports)

- **Consumer and practitioner perspectives** — Compare Consumer And Practitioner Views
- **Twice-yearly editions** — Follow CX Research Twice Yearly
- **CX trend and industry analysis** — Track Emerging CX Trends
- **Community analysis and commentary** — Add Community Perspectives
- **Current and past report library** — Explore Current And Past Reports

### [CX Hot Topics Research](https://execsintheknow.com/knowledge-center/customer-experience-research/hot-topics-research/)
*Service*
Get focused, actionable insights on timely CX topics to understand industry discussions and inform customer experience decisions.
CX Hot Topics Research is an Execs In The Know report series exploring timely, widely discussed topics across the customer experience industry and community. Reports take deep dives into focused subjects, drawing on corporate practitioner or consumer perspectives to provide clarity and actionable insights. Topics have included AI, self-help solutions, outsourcing, CX agents, and back-office operations.
- Categories: Market Research Reports (https://nowen.ai/category/market-research-reports)

- **Focused CX topic reports** — Explore Timely CX Topics
- **Actionable topic insights** — Gain Actionable CX Insights
- **Corporate and consumer perspectives** — Compare CX Perspectives
- **Research participation** — Contribute To Upcoming Research

### [CX Insight Magazine](https://execsintheknow.com/cx-insight-magazine/)
*Service*
Gain timely CX leadership perspectives, practical ideas, and real-world stories to inform decisions about changing customer experiences.
CX Insight is a quarterly Execs In The Know publication, with issues released in January, April, July, and October. It brings together thought leadership and real-world perspectives from customer experience executives and contributing authors, exploring the people, strategies, and innovations shaping CX. Coverage includes topics such as AI, workforce change, leadership, customer journeys, and brand experiences. Readers can access current and past issues online and download issue PDFs.

- **Executive and contributor perspectives** — Learn From CX Leaders And Contributors
- **Quarterly issues** — Stay Informed Throughout The Year
- **CX leadership and transformation coverage** — Explore Emerging CX Challenges And Ideas
- **Online reading and issue downloads** — Read And Download Magazine Issues
- **Real-world brand and community stories** — Discover Real-World CX Approaches

### [CX sponsorship and marketing opportunities](https://execsintheknow.com/why-sponsor/)
*Service*
Build brand awareness and credibility while connecting with CX decision-makers through community, content, research, and event-based marketing.
Execs In The Know offers sponsorship and business partnership opportunities for organizations seeking to showcase their expertise and connect with customer experience decision-makers. Partners can engage audiences through digital programs, content promotion, research partnerships, and virtual or live events, including webinars, magazine articles and advertising, executive roundtables, briefings, and Customer Response Summits. These opportunities help organizations build brand awareness and credibility, share relevant solutions, and develop relationships with prospects, clients, and peers across the CX community.

- **Targeted CX decision-maker reach** — Reach Senior CX Decision-Makers
- **Brand credibility and awareness** — Build Credibility And Brand Recognition
- **Virtual and live event engagement** — Connect With Leaders At CX Events
- **Content promotion** — Promote Your Expertise Through CX Content
- **Year-round community participation** — Build Relationships Through Ongoing Engagement
- **Digital engagement** — Engage Audiences Through Digital Programs
- **Research and content partnerships** — Contribute To CX Research And Content

### [Customer Experience Leadership Awards](https://execsintheknow.com/about-us/customer-experience-leadership-awards/)
*Service*
Recognizes customer-first CX leaders and teams, celebrating their innovation and impact and highlighting examples of excellence across the customer experience industry.
The Customer Experience Leadership Awards honor individuals and teams setting the standard for customer-first leadership, innovation, and impact across the CX industry. The Outstanding CX Leadership Award recognizes visionary leaders who elevate customer experience, inspire high-performing teams, foster customer-first cultures, and share insights that advance the industry. The CX Excellence Team Award honors collaborative teams whose execution brings exceptional customer experiences to life and advances leadership vision and innovation.

- **Outstanding CX Leadership Award** — Recognize Visionary CX Leaders
- **CX Excellence Team Award** — Celebrate High-Impact CX Teams

### [Customer Driven Podcast](https://execsintheknow.com/knowledge-center/customer-driven-podcast/)
*Service*
Explore customer experience leaders’ candid insights and practical perspectives on customer success and industry topics.
Customer Driven is an interview podcast from Execs In The Know hosted by executive Chad McDaniel. He speaks with customer experience leaders about customer success and the issues affecting today’s customer leaders, drawing on guests’ experiences and perspectives. The show features unfiltered, unplugged conversations about CX practices and topics, with episodes available to listen to and subscribe to on podcast platforms. A featured episode is also available to watch on YouTube.

- **Executive-led interviews** — Learn From CX Leaders
- **Candid industry conversations** — Hear Candid CX Perspectives
- **Customer experience topic coverage** — Explore Diverse CX Topics
- **Podcast platform availability** — Listen On Preferred Platforms
- **Video episode access** — Watch A Featured Episode

### [CX webinars and on-demand recordings](https://execsintheknow.com/knowledge-center/recordings/)
*Service*
Give CX professionals practical strategies, real-world experiences, and industry perspectives through expert conversations, webinars, and recordings available on demand.
Execs In The Know offers on-demand conversations featuring CX leaders and industry experts who share practical strategies, real-world experiences, and insights shaping the future of customer experience. Its webinars, provided with partners, offer an extended look at a variety of CX hot topics.

- **CX leader and expert conversations** — Learn From CX Leaders
- **On-demand recordings** — Explore CX Conversations On Demand
- **Partner webinars on CX topics** — Explore Current CX Hot Topics

## Sources

- [Execs In The Know](https://execsintheknow.com)
- [Know It All (KIA) community](https://community.execsintheknow.com/participate/about-kia)
- [Customer Response Summit (CRS)](https://execsintheknow.com/events/customer-response-summit-dallas-2027/)
- [Leadership Dinner Series](https://execsintheknow.com/the-leadership-table/)
- [CX Leaders Trends & Insights research](https://execsintheknow.com/knowledge-center/customer-experience-research/cx-leaders-trends-insights/)
- [CX Hot Topics Research](https://execsintheknow.com/knowledge-center/customer-experience-research/hot-topics-research/)
- [CX Insight Magazine](https://execsintheknow.com/cx-insight-magazine/)
- [CX sponsorship and marketing opportunities](https://execsintheknow.com/why-sponsor/)
- [Customer Experience Leadership Awards](https://execsintheknow.com/about-us/customer-experience-leadership-awards/)
- [Customer Driven Podcast](https://execsintheknow.com/knowledge-center/customer-driven-podcast/)
- [CX webinars and on-demand recordings](https://execsintheknow.com/knowledge-center/recordings/)