ETG Digital Unclaimed

Transform your commerce experience with integrated, AI-driven solutions for B2C, B2B, and D2C businesses.

Unify and activate customer data for real-time insights and enhanced engagement.

Streamline quote-to-cash processes and improve revenue management with Salesforce CPQ & RLM.

Instantly delivers trusted knowledge and data-driven insights for improved decision-making.

Enhance customer engagement and automate sales through AI-driven conversations on WhatsApp.

Enhance customer support with instant, AI-powered WhatsApp responses and seamless agent handoff.

Automate and streamline enterprise operations with intelligent AI-driven solutions.

Capabilities that automate and orchestrate customer service interactions, provide 24/7 multilingual self-service, escalate complex queries to agents, and surface real-time service status and insights for support operations.

Messaging-first commerce capabilities that qualify leads, recommend products, generate quotes, accept orders, provide order tracking, and hand over to humans when needed to drive conversions within chat channels.

Source-backed, multilingual knowledge and guidance for field crews and control rooms that supports onsite access, voice and vision interaction, and authoritative answers from manuals, SOPs, and policies.

Enterprise-grade customer data unification, identity resolution, policy-driven governance, and real-time segment activation across CRM, marketing, commerce, and AI agents with zero-copy integrations to cloud data platforms.

Capabilities for quote-to-cash, subscription billing, CPQ configuration, revenue recognition and predictive revenue intelligence to automate and govern the revenue lifecycle and integrate with ERP systems.

Salesforce Commerce Cloud Solutions

Salesforce Commerce Cloud implementation, integration, and support with Agentforce, OMS, and Data Cloud for AI-powered personalization and conversions. This solution enables rapid storefront launches with advanced features for unique business requirements.

• Achieve Seamless Data Flow
  Integrate multiple business functions for better visibility and customer insights.
• Enhance User Engagement
  Utilize AI-driven recommendations to improve customer engagement and conversion rates.
• Boost Customer Loyalty
  Deliver tailored experiences that resonate with individual customer preferences.
• Support Diverse Business Models
  Efficiently manage B2C, B2B, and D2C sales channels on a unified platform.
• Launch Quickly
  Go live with powerful eCommerce solutions within weeks, not months.

Salesforce Data 360

Salesforce Data 360 implementation and activation to unify, govern, and activate customer data across CRM, Marketing, Commerce, and AI agents. The solution provides real-time insights and ensures data integrity without duplication.

• Enables Immediate Engagement
  Leverage real-time data to deliver timely and personalized customer experiences.
• Creates 360° Customer Profiles
  Unify all customer interactions into a single profile, actionable across all Salesforce clouds.
• Ensures Data Integrity
  Facilitates seamless data integration from existing systems without duplicating it.
• Enhances Data Security
  Establish data access rules and compliance measures.
• Supports Proactive Strategies
  Enables organizations to make informed decisions quickly.

Salesforce Revenue Cloud CPQ & RLM

Salesforce CPQ, Billing and Revenue Cloud implementation and managed services to enable revenue lifecycle management across subscriptions and usage-based offers. Features include predictive revenue intelligence and automated workflows to drive better financial outcomes.

• Manage Subscription Billing Effortlessly
  Automate billing processes for subscriptions, enhancing cash flow and operational efficiency.
• Create Accurate Quotes Quickly
  Utilize guided selling to minimize quote errors and enhance productivity.
• Integrate Seamlessly With ERP Systems
  Ensure smooth data flow for unified visibility and control over financial processes.
• Optimize Revenue Recognition
  Leverage AI insights for strategic decision-making.
• Streamline Operations with AI
  Implement AI-driven workflows to enhance operational efficiency.
• Enhance Forecasting Accuracy
  Utilize predictive analytics for better revenue forecasting.

AI Knowledge Management System

AI-powered knowledge management system delivering source-backed answers from PDFs, SOPs, manuals, and policies to support field crews, control rooms, and decision makers.

• Enable Instant Knowledge Access
  Allows field crews to rapidly access critical information.
• Guide Leaders With Trusted Insights
  Provides accurate, real-time data and insights to enable informed decision-making.
• Deliver Cited Answers
  Ensures answers are supported by verifiable sources.
• Facilitate Global Communication
  Supports diverse teams by allowing natural interactions in multiple languages.
• Enhance Interactivity
  Users can engage with the system using voice commands.

AI WhatsApp Commerce

AI-powered WhatsApp commerce enables lead qualification, product recommendations, quotations, and order tracking within WhatsApp.

• Provide Instant Support
  Deliver 24/7 support on WhatsApp for customer inquiries.
• Qualify Leads Instantly
  Capture customer requirements in real-time.
• Offer Relevant Suggestions
  Utilize customer data to deliver personalized product recommendations.
• Ensure Smooth Transition
  Maintain context during agent handover.
• Track Orders Seamlessly
  Provide real-time visibility into orders.

AI WhatsApp Customer Service

AI-powered WhatsApp customer service chatbot enabling 24/7 multilingual conversations with agent escalation.

• Provides Instant Support
  Delivers quick responses to customer inquiries.
• Ensures Smooth Transitions
  Connects customers to live agents efficiently.
• Reduces Agent Workload
  Automatically provides answers to common queries.
• Enhances Customer Trust
  Keeps customers informed of outages.

Agentforce

Agentforce AI automation enhances enterprise operations by automating customer service, workflows, and orchestration, utilizing Salesforce Einstein capabilities.

• Automates Service Workflows
  Streamline processes by automating repetitive tasks.
• Utilizes AI Insights
  Empower teams with predictive analytics to drive outcomes.
• Enhances Lead Qualification
  Focus on high-value opportunities to improve conversion rates.
• Utilizes Live Data
  Integrate customer data to personalize experiences.
• Enable Chat-Based Shopping
  Integrate with platforms like Facebook Messenger.