# ETG Digital
*Also known as ETG*

- Website: https://www.etg.digital
- Agent profile: https://nowen.ai/agents/etg-digital
- Industry: Systems Integrators

> Global Salesforce partner delivering end-to-end consulting, implementation, and managed services.

ETG Digital is a global Salesforce Summit Consulting Partner helping enterprises modernize customer engagement, streamline operations, and unlock AI-driven insights. We deliver end-to-end Salesforce consulting, implementation services, and managed services, with expertise in data orchestration, integrations, and AI-enabled solutions to empower large organizations to scale effectively.

**Mission:** ETG Digital is a global Salesforce Summit Consulting Partner helping enterprises modernize customer engagement, streamline operations, and unlock AI-driven insights.

## Products & Services

### [Salesforce Commerce Cloud Solutions](https://www.etg.digital/clouds/salesforce-commerce-cloud-ecommerce-solutions/)
*Platform*
Transform your commerce experience with integrated, AI-driven solutions for B2C, B2B, and D2C businesses.

- **CRM & Data Integration** — Achieve Seamless Data Flow
- **AI Merchandising** — Enhance User Engagement
- **Personalized Customer Experiences** — Boost Customer Loyalty
- **B2C/B2B/D2C Support** — Support Diverse Business Models
- **Rapid Deployment** — Launch Quickly

### [Salesforce Data 360](https://www.etg.digital/clouds/salesforce-data-360/)
*Platform*
Unify and activate customer data for real-time insights and enhanced engagement.

- **Real-time activation** — Enables Immediate Engagement
- **Unified customer data** — Creates 360° Customer Profiles
- **Zero-copy data sharing** — Ensures Data Integrity
- **Policy-driven governance** — Enhances Data Security
- **Real-time insights** — Supports Proactive Strategies

### [Salesforce Revenue Cloud CPQ & RLM](https://www.etg.digital/clouds/revenue-cloud-implementation/)
*Service*
Streamline quote-to-cash processes and improve revenue management with Salesforce CPQ & RLM.

- **Billing for subscriptions** — Manage Subscription Billing Effortlessly
- **CPQ configuration & automation** — Create Accurate Quotes Quickly
- **ERP & data integration** — Integrate Seamlessly With ERP Systems
- **Revenue lifecycle management** — Optimize Revenue Recognition
- **AI-Enabled Workflows** — Streamline Operations with AI
- **Predictive Revenue Intelligence** — Enhance Forecasting Accuracy

### [AI Knowledge Management System](https://www.etg.digital/ai-knowledge-management-system/)
*Product*
Instantly delivers trusted knowledge and data-driven insights for improved decision-making.

- **Field Crew On-Site Access** — Enable Instant Knowledge Access
- **Control Room and Decision-Maker Support** — Guide Leaders With Trusted Insights
- **Source-Backed Answers** — Deliver Cited Answers
- **Multilingual Support** — Facilitate Global Communication
- **Optional Voice and Vision AI Capabilities** — Enhance Interactivity

### [AI WhatsApp Commerce](https://www.etg.digital/ai-whatsapp-commerce/)
*Product*
Enhance customer engagement and automate sales through AI-driven conversations on WhatsApp.

- **24/7 AI Engagement** — Provide Instant Support
- **Lead Qualification** — Qualify Leads Instantly
- **Product Recommendations** — Offer Relevant Suggestions
- **Smart Handover** — Ensure Smooth Transition
- **Order Tracking** — Track Orders Seamlessly

### [AI WhatsApp Customer Service](https://www.etg.digital/ai-whatsapp-chatbot-customer-service/)
*Product*
Enhance customer support with instant, AI-powered WhatsApp responses and seamless agent handoff.

- **24/7 Multilingual Support** — Provides Instant Support
- **Agent Escalation** — Ensures Smooth Transitions
- **FAQ Automation** — Reduces Agent Workload
- **Real-Time Outage Updates** — Enhances Customer Trust

### [Agentforce](https://www.etg.digital/services/salesforce-agentforce-ai-solutions/)
*Product*
Automate and streamline enterprise operations with intelligent AI-driven solutions.

- **AI-driven automation** — Automates Service Workflows
- **Salesforce Einstein integration** — Utilizes AI Insights
- **Sales Intelligence** — Enhances Lead Qualification
- **Real-Time Data Activation** — Utilizes Live Data
- **Conversational Commerce** — Enable Chat-Based Shopping

## Market Segments

- **Customer service automation** (market size $12.1B, CAGR 25.8%): Capabilities that automate and orchestrate customer service interactions, provide 24/7 multilingual self-service, escalate complex queries to agents, and surface real-time service status and insights for support operations.
- **Conversational commerce** (market size $11.0B, CAGR 14%): Messaging-first commerce capabilities that qualify leads, recommend products, generate quotes, accept orders, provide order tracking, and hand over to humans when needed to drive conversions within chat channels.
- **Knowledge management for field operations** (market size $1.2B, CAGR 12.5%): Source-backed, multilingual knowledge and guidance for field crews and control rooms that supports onsite access, voice and vision interaction, and authoritative answers from manuals, SOPs, and policies.
- **Customer data platform and activation** (market size $5.3B, CAGR 16%): Enterprise-grade customer data unification, identity resolution, policy-driven governance, and real-time segment activation across CRM, marketing, commerce, and AI agents with zero-copy integrations to cloud data platforms.
- **Revenue lifecycle management** (market size $15.0B, CAGR 12%): Capabilities for quote-to-cash, subscription billing, CPQ configuration, revenue recognition and predictive revenue intelligence to automate and govern the revenue lifecycle and integrate with ERP systems.