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ebq.com

Austin, Texas, United States

EBQ is a US-based B2B outsourced sales and marketing services provider delivering end-to-end CRM, data, and demand generation solutions.

EBQ is a US-based B2B outsourced sales and marketing services provider offering end-to-end support across the buyer’s journey. Founded in 2006, EBQ helps businesses implement and optimize CRM platforms (Salesforce and HubSpot), build and enrich target data, run demand generation campaigns, and deploy outsourced sales teams. Serving a range of industries, EBQ partners with leadership to deliver scalable, full-service support from discovery to brand advocacy, combining consulting, data, marketing, and sales execution to accelerate growth.

To help businesses execute their plans by delivering full-service support across the buyer’s journey from discovery to brand advocacy.

What we offer

Salesforce Services

Service

Optimize your Salesforce platform for enhanced performance and efficiency.

ebq.com/salesforce-services/

HubSpot Services

Service

Maximize your HubSpot platform's potential with expert onboarding and continuous optimization.

ebq.com/hubspot-crm-services/

Sales Outsourcing Services

Service

Empower your sales growth with dedicated teams driving deal closures.

ebq.com/sales-outsourcing-services/

Customer Care Services

Service

Enhance customer retention and satisfaction through dedicated support services.

ebq.com/outsourced-customer-service/outsourced-customer-support/

Market segments

Market size by segment

Growth potential (CAGR)

CRM implementation and integration

11.6 Billion USD11.2% CAGR

Services that implement, migrate, integrate, and optimize CRM platforms (Salesforce, HubSpot), including onboarding, data migration, dashboards, integrations, and ongoing governance to improve sales and marketing workflows.

Configure, price, quote (CPQ) implementation and optimization

0.8 Billion USD11.5% CAGR

Capabilities to implement and optimize CPQ workflows: product configuration, pricing automation, quick quote generation, renewals management, and ongoing governance to improve quote accuracy and speed.

Outsourced sales and revenue operations

7.7 Billion USD16.5% CAGR

Managed, quota-driven sales teams and embedded revenue operations that generate pipeline, manage reporting, close deals, and provide pipeline management and performance reporting.

Customer experience and retention management

3.5 Billion USD14% CAGR

Outsourced customer support and care focused on retention and advocacy, offering 24/7 US-based representatives, proactive outbound engagement, and analytics-driven service improvement.

More information about our offering

Salesforce Services

Set up and strengthen your Salesforce architecture based on your industry’s best practices and business goals. EBQ's Salesforce CPQ services help businesses simplify pricing, configure products, generate quotes, and manage renewals. Our certified CPQ experts customize the tool for accuracy, speed, and consistency across deals, with a dedicated team guiding implementation and ongoing optimization.

  • Receive Expert Support
    Your dedicated team ensures seamless implementation and tailored solutions to meet your unique sales needs.
  • Ensure Accurate Pricing
    Streamline the pricing process to minimize errors and enhance profitability for every transaction.
  • Maximize Platform Efficiency
    Ensure Salesforce functions optimally through tailored architecture setup to meet specific business objectives.
  • Create Customized Solutions
    Facilitate complex sales processes by allowing precise configurations tailored to customer requirements.
  • Customize For Your Industry
    Implement solutions that are specifically designed for your sector, ensuring relevance and effectiveness.
  • Speed Up Sales Processes
    Improve the buying experience by providing faster and tailored quotes that resonate with your clients.
  • Maximize CPQ Efficiency
    Regular adjustments ensure your Salesforce CPQ adapts to evolving business needs, keeping your processes efficient and productive.
  • Ensure Long-Term Success
    Regularly update and govern the Salesforce platform to adapt to changing business needs and optimize usage.
  • Empower Your Team
    Ensure effective use of Salesforce through hands-on training and dedicated support, enhancing overall team productivity.
  • Leverage AI for Automation
    Utilize Salesforce's AI capabilities to reduce manual tasks and enhance service delivery efficiency.

HubSpot Services

HubSpot CRM services including onboarding, data migration, integrations, dashboards, and ongoing optimization to align your HubSpot instance with your objectives.

  • Achieve Seamless Onboarding
    Our experts ensure that your HubSpot setup is tailored to your business needs, facilitating effective usage right from the start.
  • Ensure Smooth Data Transfer
    We handle all aspects of data migration from your previous platforms and integrate with essential tools to maintain a cohesive system.
  • Maintain Optimal Performance
    We provide continuous support to ensure your HubSpot instance adapts to your evolving business needs and remains productive.
  • Enhance Performance Visibility
    Our team develops custom dashboards that deliver critical insights and help in tracking KPIs effectively.

Sales Outsourcing Services

Rapidly grow your sales pipeline with a quota-driven sales team that closes deals on your behalf.

  • Enhance Deal Closure Rates
    Our dedicated team ensures effective engagement and follow-ups, turning prospects into closed deals.
  • Focus on Achieving Sales Goals
    Our team is motivated by clear targets, driving consistent results and measurable growth.
  • Integrate Seamlessly
    Our team works closely with your company to understand your unique offerings and market position.
  • Leverage Industry Best Practices
    We adapt our techniques to fit your specific market dynamics, maximizing engagement with potential clients.
  • Gain Visibility into Sales Processes
    We provide real-time insights and analytics on pipeline performance and opportunities for optimization.

Customer Care Services

Increase customer retention and advocacy with US-based customer care representatives.

  • Enhance Loyalty
    By providing dedicated customer care, we ensure that clients remain satisfied and loyal to your brand.
  • Ensure Clarity
    Customers connect with representatives who understand their concerns and provide relevant solutions quickly.
  • Initiate Engagement
    Our team conducts regular follow-ups to ensure customer needs are met and to promote additional services.
  • Drive Improvements
    Regular analysis of customer interactions helps refine support strategies and enhance overall service.
  • Maximize Accessibility
    Around-the-clock service guarantees that customer inquiries are handled promptly, enhancing satisfaction.

References

Methodology and sourcing behind the figures shown above.

CRM implementation and integration

Estimated using reported overall CRM market sizes in the search results (2024 CRM market figures) and applying a conservative services share (~25%) to represent implementation/integration services. CRM software market estimates used: $46.3B (Market Research Future) and $101.4B (Fortune/aggregated source). A CRM Implementation Service–specific CAGR of 11.2% (linked market commentary) was used for growth potential.

Configure, price, quote (CPQ) implementation and optimization

Search results show the broader CPQ software market in 2024 ranging roughly USD 2.44B–4.2B with reported CAGRs ~10.7%–14.2%. For CPQ implementation & optimization services (not directly reported) I applied a typical professional-services share (~20–25%) of software spend, producing an estimated services market around USD 0.8B in 2024. Growth potential set to ~11.5% CAGR, aligned with the mid-point of reported CPQ software CAGRs and assuming services grow in line with software demand for CPQ implementations and optimization.

Outsourced sales and revenue operations

Primary estimates from published RevOps market reports were used as the baseline (SNS Insider: USD 6.16B in 2025; BusinessResearchInsights: USD 0.3B in 2026). I used SNS Insider’s larger, recent RevOps market figure as the core and increased it to reflect the combined scope of outsourced, quota-driven sales teams plus embedded revenue-operations services (managed sales outsourcing component estimated conservatively), producing an aggregate market estimate ~USD 7.7B. Growth potential uses reported CAGRs from the sources (14.9%–17.16%) and industry tailwinds (cloud, AI, outsourcing), giving an estimated combined CAGR ~16.5%.

Customer experience and retention management

Estimated by treating outsourced customer experience & retention management as a subset of the broader Customer Experience Management (CEM) market. CEM reports show 2025–2026 market sizes of roughly USD 15.8–26.1 billion and CAGRs of ~13.7–15.8%; services/customer-success segments grow faster (reported ~14.2%–22%). Assuming outsourced retention/advocacy comprises roughly 12–16% of total CEM spend yields an approximate market size ~USD 3.5B and growth potential aligned with services CAGRs (~14%).

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