DQE

Unifies business communications while offering flexible deployment, continued use of existing phone systems, and support for critical safety lines.

Provides private, customer-controlled fiber capacity that organizations can design and scale for their applications, with regional routes monitored and supported by local crews.

Provides consistent, symmetrical internet performance for critical business applications through dedicated fiber, service commitments, network visibility, and local engineering support.

Connects locations over a private, scalable fiber network with resilient performance, traffic isolation, and real-time service visibility.

Moves large volumes of data between locations with dedicated capacity, low latency, diverse routes, and responsive local support.

Helps small businesses stay connected with high-speed fiber, managed Wi-Fi, flexible plans, and responsive local support.

Offloads day-to-day network management and equipment oversight while providing local round-the-clock support and options that can grow with network needs.

Keeps business Wi-Fi reliable across locations with expert network management, continuous monitoring, and coverage that can scale as organizations grow.

Keeps teams connected during fiber builds, maintenance, expansions, and other network changes with wireless access that works alongside fiber and SD-WAN.

Keeps critical applications, communications, and business operations connected when a primary network path is interrupted.

Provides private, predictable access to major cloud platforms, helping businesses reduce egress costs, avoid internet congestion, protect data, and scale capacity.

Protects business networks with layered security, proactive monitoring, and expert response without the overhead of building an in-house security operation.

CommunicationsPro

CommunicationsPro brings business voice, video, and messaging together over DQE’s enterprise-grade fiber network. Options include a cloud phone system, SIP trunking for existing PBX systems, Microsoft Teams calling, and FCC-compliant POTS replacement for safety lines and alarms. DQE manages design, number porting, installation, handset provisioning, and ongoing monitoring, with local engineers and a Pittsburgh-based 24/7 NOC. Businesses can manage the system through a secure user portal.

Category: Business VoIP Services

• Bring Business Communications Together
  Give teams one platform for calls, meetings, messaging, and collaboration instead of managing separate communication tools.
• Keep Critical Safety Systems Connected
  Replace retiring copper connections while keeping existing safety equipment in service. Battery backup helps maintain emergency lines during power outages, and compliance documentation supports inspections.
• Choose The Setup That Fits
  Select an approach that fits existing phone systems and user requirements, including a gradual move to cloud communications.
• Keep Existing Phone Systems And Scale Calling
  Continue using compatible PBX equipment while upgrading connectivity, reducing reliance on legacy PRI circuits, scaling capacity as needs change, and using automatic failover to help calls get through during connection failures.
• Keep Calls Clear And Reliable
  Use a voice platform backed by DQE’s fiber network, geographic redundancy, monitoring, and burst capability for peak call volume.
• Get Local Help From Setup On
  Work with one team for design, number porting, installation, handset provisioning, and ongoing monitoring, with local engineers and round-the-clock NOC support.
• Call External Numbers In Teams
  Use Microsoft Teams for external business calls while keeping existing numbers and call policies, without separate softphone apps.
• Manage Communications Online
  Access a secure portal to manage the communications system.

Dark fiber

DQE leases unlit fiber strands across Pennsylvania, West Virginia, and Maryland, giving organizations control over their network equipment, capacity, protocols, and applications. Customers can obtain fiber through leases or long-term rights agreements and choose point-to-point, hub-and-spoke, or diverse ring designs, with protected or unprotected builds. The regional fiber network is monitored 24/7/365, with local crews available around the clock to respond to impairments.

• Control Capacity, Protocols, And Equipment
  Customers choose and manage the equipment and protocols that light the fiber, and determine the capacity and encryption used across their network.
• Keep Traffic On A Private Path
  The customer’s data travels on fiber reserved exclusively for its business, without shared circuits or exposure to the public internet.
• Scale Capacity For Future Workloads
  Customers can choose equipment and capacity to meet changing requirements and support data-intensive workloads.
• Get Around-The-Clock Local Response
  Local DQE teams monitor routes continuously and are on call around the clock to respond when a route is impaired.
• Choose A Topology That Fits
  Select network designs and protection options to suit network requirements.
• Select A Lease Or Long-Term Rights
  Organizations can obtain dark fiber through a lease or a long-term rights agreement for specified strands.

Dedicated Internet Access (DIA)

DQE Dedicated Internet Access provides enterprise-grade internet over a 100% fiber optic network. The service reserves symmetrical bandwidth for one customer, with speeds up to 100 Gbps, and is backed by service level agreements. Customers can monitor network performance and receive proactive alerts through the Customer Control Center, with 24/7/365 support from DQE’s Pittsburgh-based Network Operations Center and local engineers.

• Reserve Consistent, Symmetrical Capacity
  Get dedicated bandwidth with equal upload and download speeds, supporting enterprise applications and consistent performance.
• Support Performance With Service Commitments
  Service level agreements and reported network performance metrics help organizations assess and plan for required connectivity.
• Maintain Connectivity Through Automatic Rerouting
  Multiple physical paths and automatic rerouting help keep traffic moving when a network path fails.
• Monitor Performance And Receive Alerts
  View network performance in real time and receive proactive alerts through the Customer Control Center.
• Reach Local Engineers Around The Clock
  Get continuous support from a Pittsburgh-based NOC staffed by local engineers.
• Connect Across Three Mid-Atlantic States
  Check service availability across Pennsylvania, West Virginia, and Maryland, including nearby sites where DQE can extend fiber.

Metro Ethernet

DQE Metro Ethernet is a MEF-certified private Layer 2 network service that connects facilities over dedicated fiber without routing traffic across the public internet. It supports point-to-point, hub-and-spoke, fully meshed, and custom network designs, with VLAN segmentation for isolation. Port speeds range from 10 Mbps to 10 Gbps and can scale without downtime. A redundant fiber core provides sub-50ms failover, while a 24/7/365 in-house NOC monitors the service and the Customer Control Center provides real-time visibility.

• Keep Site Traffic Private
  Move data between connected locations on a private network rather than across the public internet, with VLAN segmentation to isolate traffic.
• Maintain Connectivity During Disruptions
  Sub-50ms failover across the redundant fiber core helps keep applications online when a network disruption occurs.
• Connect Sites Your Way
  Select a network design that fits organizational needs, from a direct link between two locations to a multi-site or custom configuration.
• Scale Speeds Without Downtime
  Adjust port speeds as requirements change without downtime during scaling.
• Use Standards-Based Ethernet
  MEF certification means the service’s Ethernet design and delivery follow established industry standards.
• Monitor Network Performance Around The Clock
  Round-the-clock NOC monitoring supports proactive issue resolution, while the Customer Control Center gives customers real-time service visibility.

Wavelength Services

DQE Wavelength Services provide dedicated optical channels that carry one customer’s traffic at a fixed capacity between locations. DQE lights and manages the fiber, giving customers high-capacity transport without requiring them to operate optical equipment. Services support 100G, 400G, and 800G transport, with multiple physical route and protection options, intra-metro latency in the 1–2 millisecond range, and connections to regional data centers and aggregation hubs.

• Secure Dedicated Capacity
  Carry traffic on a dedicated optical channel with fixed capacity rather than sharing the channel with other customers.
• Connect Sites And Regional Hubs
  Move data over high-capacity transport with connections to regional data centers and aggregation hubs.
• Choose Diverse Protected Paths
  Select from multiple physical routes and protection levels to match the resilience needs of a route or application.
• Reduce Delay For Real-Time Workloads
  Use low-latency intra-metro connections for applications that depend on fast data movement.
• Use Transport Without Optical Equipment
  Rely on DQE to light and manage the fiber, avoiding the need to operate optical equipment for the service.
• Reach Local Engineers Around The Clock
  Get round-the-clock support through DQE’s NOC, with escalation to local engineers.

InternetPro

InternetPro is a business internet service designed for small businesses, combining dedicated fiber, managed Wi-Fi, intelligent routing, and built-in protection. It provides high-speed connectivity backed by DQE’s 100% fiber network, with flexible pricing and options that can scale as a business grows. Businesses can manage Wi-Fi settings and monitor network performance through an app, and receive 24/7 support from DQE’s local team.

• Deliver Private, High-Speed Connectivity
  A dedicated fiber connection gives businesses private connectivity for operations, transactions, cloud applications, and communications.
• Maintain Connectivity With Adaptive Routing
  Redundant architecture and adaptive rerouting help protect business connectivity.
• Manage Business Wi-Fi Remotely
  Businesses can manage Wi-Fi settings and monitor network performance through an app.
• Monitor Network Performance In Real Time
  Real-time visibility, performance metrics, and proactive alerts help businesses keep track of their network.
• Get 24/7 Help From Local Experts
  DQE’s local support team is available around the clock to assist with service issues.
• Scale Connectivity As Your Business Grows
  Flexible plan options accommodate small-business budgets and allow connectivity to evolve as a business expands.

Managed Network Services

DQE provides managed router, SD-WAN, and firewall services on a shared FortiGate hardware platform, supported around the clock by its local Pittsburgh NOC. Customers can choose a support tier, start with the service they need, and add capabilities later without replacing equipment. Services include ongoing configuration and monitoring, with co-management access available according to tier. Managed Router pairs a DQE internet connection with a DQE-provided, configured, monitored, and maintained FortiGate router. Managed SD-WAN steers traffic across multiple circuits, while Managed Firewall provides next-generation firewall protection.

• Choose Router, SD-WAN, Or Firewall Management
  Select managed routing, SD-WAN, firewall protection, or a combination to suit the network.
• Reach Local Support Around The Clock
  Customers can reach DQE’s operations center 24/7. Critical outages have a maximum 30-minute response across tiers.
• Add Capabilities Without Replacing Hardware
  The shared hardware platform lets customers add managed capabilities through a licensing change instead of replacing equipment.
• Offload Equipment Ownership And Replacement
  DQE manages the equipment lifecycle and stocks standard models for replacement, reducing customers’ hardware management responsibilities.
• Configure Routing And Automatic Failover
  Use available routing options and dual-WAN failover to support site requirements and move traffic to a secondary circuit when the primary connection drops.
• Steer Traffic Across Multiple Circuits
  Monitor supported circuit types and route traffic across better-performing paths as network conditions change.
• Protect And Manage Network Traffic At The Edge
  Apply managed firewall protection and security controls with policies tailored to operational and compliance needs, supported by ongoing monitoring and maintenance.
• Prioritize Critical Applications
  Manage application traffic according to business priorities to help keep critical tools responsive.
• Match Support To Your Team
  Choose a support level based on network complexity and the required change activity or hands-on access.
• Manage Network Activity From One View
  Give teams a centralized view and control point for managing network operations across sites.
• Resolve Issues With One Accountable Provider
  DQE provides connectivity and managed network services, avoiding coordination between different providers when an issue occurs.
• Control Network Changes With Your Team
  Standard read-only access provides visibility, while eligible read/write access lets customer teams make policy changes directly.

Managed Wi-Fi

DQE Managed Wi-Fi is a managed wireless LAN service for businesses. DQE designs, installs, and maintains the local wireless network, with coverage designed for business spaces and locations as they grow. The service includes 24/7/365 monitoring by DQE’s local network operations center, optional firewall protection, and optional presence analytics.

• Outsource Wireless Network Management
  Have DQE manage the design, installation, and maintenance of your local wireless network.
• Scale Coverage As Your Business Grows
  Support wireless access across business spaces and expand the system as your organization adds locations.
• Identify And Resolve Issues Around The Clock
  Continuous monitoring by DQE’s local NOC helps identify network issues and address them before they escalate.
• Get Responsive Local Engineering Support
  Work with local experts who understand your business and provide engineering support.
• Add Protection And Usage Insights
  Choose firewall protection and presence analytics to add network security controls and insights into usage trends.

Wireless Connectivity

Wireless Connectivity is an always-on secondary access method available within DQE’s SD-WAN solution. It works alongside Dedicated Internet Access to add a diverse access path, support performance and resiliency, and provide connectivity when fiber is temporarily unavailable or under construction. DQE delivers the service using enterprise-grade hardware with access to three major wireless carriers. When integrated with DQE SD-WAN, wireless access works alongside fiber to route traffic based on performance, availability, and business priorities. It supports temporary spaces, relocations, planned maintenance, phased buildouts, expansions, and locations where fiber delivery is delayed.

• Route Traffic Based On Live Conditions
  Pair wireless access with DQE SD-WAN to route traffic according to performance, availability, and business priorities.
• Stay Connected During Fiber Changes
  Maintain access during fiber construction, relocation, planned maintenance, or other periods when fiber is temporarily unavailable.
• Access Multiple Wireless Carriers
  Use wireless access from all three major carriers through enterprise-grade hardware.
• Support Everyday Business Applications
  Use 4G and 5G connections sized for business activities such as transactions and video conferencing.
• Extend Access Beyond Fiber Timelines
  Keep locations connected when expansion plans move faster than construction or fiber delivery is delayed.

Wireless Failover

DQE Wireless Failover provides a wireless backup when a primary connection fails. Traffic shifts automatically to wireless, with multi-carrier diversity to reduce shared failure points. The service supports continuity for cloud platforms, communications, internal systems, and multi-site operations. DQE’s in-house NOC monitors performance around the clock, and traffic returns to fiber automatically when service recovers. Optional dual-SIM hardware can select the strongest signal across major carriers.

• Switch Traffic To Wireless Automatically
  Automatically move traffic to a wireless connection when the primary path fails, helping keep critical applications and operations online.
• Reduce Shared Wireless Failure Points
  Use carrier diversity to reduce reliance on a single wireless network. Optional dual-SIM hardware selects the strongest signal across major carriers.
• Return Traffic To Fiber Automatically
  Automatically move traffic back to fiber after service recovers.
• Support Business Tasks Over 4G And 5G
  Use 4G and 5G connections sized for business activities during a primary connection disruption.
• Monitor Wireless Performance Around The Clock
  DQE’s in-house NOC monitors performance 24/7, with local engineering support.
• View Every Site In One Place
  Use the DQE Customer Control Center to view sites using the service in one place.

Cloud Connect

DQE Cloud Connect provides direct, private access to AWS, Azure, Google Cloud, and other cloud providers over dedicated fiber pathways that bypass the public internet. It is designed to deliver predictable performance for mission-critical workloads, reduce egress charges, and limit exposure to outside threats. Customers can scale bandwidth as needs grow without new hardware or long lead times. One pathway connects cloud providers, while 24/7 monitoring and Pittsburgh-based engineering support help IT teams oversee service performance.

• Connect Directly To Major Cloud Platforms
  Reach major cloud providers through private onramps rather than routing cloud traffic over the public internet.
• Reduce Egress Costs And Avoid Congestion
  Private cloud pathways help customers save on egress charges and avoid public-internet bottlenecks and delays.
• Reduce Lag For Critical Workloads
  Low-latency connectivity supports workloads that depend on responsive cloud access and predictable network performance.
• Protect Sensitive Data From Public Internet Exposure
  Private pathways keep cloud traffic off the public internet, helping protect sensitive data and reduce exposure to outside threats.
• Maintain Connectivity With Diverse Fiber Paths
  Diverse fiber pathways provide route options, while sub-50ms rerouting helps maintain connectivity when a path is disrupted.
• Scale Capacity Without New Hardware
  Adjust capacity as requirements change without adding new hardware or waiting through long lead times.
• Get Local Support And 24/7 Monitoring
  Pittsburgh-based engineers support the service, while DQE’s network operations center monitors it around the clock.

Managed Security Services

DQE Managed Security Services combine DDoS mitigation, managed firewall protection, and Security Operations Center as a Service (SOCaaS) to provide layered defense without the overhead of building an in-house security operation. Local engineers and cybersecurity specialists deploy, monitor, and maintain the services, providing 24/7 proactive monitoring, threat detection, incident response, and remediation guidance. The solutions can align with existing compliance and regulatory requirements, including HIPAA and PCI DSS, and include reporting and posture reviews to support audit readiness.

• Block Malicious Traffic
  Detect and filter DDoS traffic in real time while allowing legitimate traffic to continue.
• Protect Network Perimeters
  Get firewall setup and ongoing maintenance, with security capabilities including intrusion prevention, application control, malware protection, and web and DNS filtering.
• Monitor And Investigate Threats Around The Clock
  Cybersecurity specialists review logs, identify suspicious activity, and monitor security operations 24/7 without requiring customers to build an in-house security operation.
• Respond To Security Incidents
  Receive expert incident response and remediation recommendations, with tailored alerts and local teams working to mitigate threats and restore service.
• Support Compliance Readiness
  Align security solutions with existing compliance requirements and use reporting and posture reviews to support audit preparation.
• Reach Local Security Specialists
  Work with regional security experts and DQE’s in-house NOC for round-the-clock support and responsive assistance.