CometChat

Launch customizable in-app messaging with tools for conversation management, safety, engagement, and insights.

Give users reliable, secure in-app calls with adaptive quality, collaboration tools, and ready-to-use components across web and mobile.

Build and deploy user-facing AI agents with customizable chat experiences, integrated safety, notifications, and performance insights.

Reach selected users with personalized, scheduled or immediate campaigns across multiple channels, and monitor delivery and engagement from one dashboard.

Give teams a familiar messenger while keeping conversations within infrastructure and governance controls they choose.

Help coding agents add and verify CometChat chat and calling in existing apps with framework-aware, customizable integration code.

Get expert guidance and implementation help to tailor CometChat to specialized workflows and requirements, from architecture planning through go-live.

Chat and messaging

CometChat Chat and Messaging is a production-ready platform for adding real-time in-app messaging to web and mobile applications. It supports one-to-one, group, and broadcast conversations, with search, message history, threaded replies, rich media, interactive messages, and user presence. Teams can integrate through no-code widgets, low-code UI Kit Builders, prebuilt UI Kits, or SDKs and APIs, and customize interfaces, components, and workflows. Built-in capabilities include AI and configurable moderation, notifications, analytics, multi-tenant controls, webhooks, and security and compliance support.

Category: Communications Platform as a Service

• Connect Users In Real Time
  Enable users to communicate privately, in groups, or through broadcast messages within an application.
• Organize Conversations And Find Messages
  Keep discussions structured with threads and replies, and let users search messages, review conversation history, and see message status and activity.
• Moderate Conversations With Configurable Controls
  Choose built-in, OpenAI-based, or custom moderation approaches to identify harmful content and configure how flagged content is handled.
• Choose And Customize Your Integration
  Launch with no-code or low-code options, use prebuilt components, or build a custom experience with SDKs and APIs. Configure chat features and visual elements, arrange components, and export code to integrate and refine layouts and workflows.
• Launch Branded Website Chat Quickly
  Deploy a visually customized chat widget with one HTML snippet on supported website platforms or custom-coded sites, without backend setup.
• Build Chat With Ready-Made Components
  Assemble customizable chat components into an application-specific layout while reducing the need to wire messaging logic manually.
• Preview And Export Chat Code
  Review the chat experience during configuration, export code for integration, and continue refining layouts and workflows.
• Build Chat Across Supported Platforms
  Choose SDKs and UI Kits for supported web and mobile frameworks and platforms.
• Deliver Messages Reliably At Scale
  Support real-time conversations with persistent message history, ordered delivery, global edge locations, and infrastructure built for high-volume use.
• Share Rich Media And Voice Notes
  Let users exchange documents, files, images, videos, and audio messages directly in chat.
• Manage Users And Show Presence
  Help administrators manage users and access, while users can discover contacts and see who is online.
• Notify Users Across Their Channels
  Keep users informed about messages through push, email, and SMS notifications with configurable delivery options.
• Separate Conversations Across Tenants
  Run chat across multiple brands, communities, or customers with separate users and conversations and tenant-specific settings.
• Support Regulated Messaging Requirements
  Build messaging experiences with support for the listed global security and compliance standards.
• Add Interactive Content To Chats
  Present structured information and interactive elements within conversations, including forms, buttons, cards, and custom layouts.
• Add Contextual AI Agents To Chat
  Provide agent-assisted conversations with context from chat history and the ability to hand off between experiences.
• Track Messaging Activity And Engagement
  Review messaging and engagement metrics, export conversation data, and monitor usage patterns for analysis or auditing.
• Connect Chat Events To Your Product
  Use event-driven updates to capture engagement and connect messaging activity with product workflows.

Voice and Video Calling

CometChat Voice and Video Calling provides production-ready calling UI components and SDKs for adding real-time voice and video calls to web and mobile apps. It supports private, group, and broadcast calls, with adaptive call layouts, screen sharing, recording, captions, and transcripts. Built-in interfaces and integrations handle the calling experience without requiring teams to manage WebRTC themselves. The service includes end-to-end encryption and alignment with standards including HIPAA, SOC 2, PIPEDA, and ISO 27001, and is designed to support millions of concurrent calls.

Category: Communications Platform as a Service

• Connect Users In Multiple Call Formats
  Offer private calls, group conversations, or broadcast experiences from within an app.
• Adapt Calls To Network Conditions
  Adjust call quality and layout to network conditions and active speakers for a smoother calling experience.
• Integrate Calls With Ready-Made Components
  Use prebuilt call screens, controls, and participant views, then customize their appearance and behavior to fit the app.
• Protect Calls With Encryption And Compliance
  Support secure calling with end-to-end encryption and alignment with named global security and compliance standards.
• Deploy Calls Across Popular Platforms
  Build calling experiences for web, native mobile, and cross-platform apps using platform-specific SDKs.
• Share Screens During Calls
  Let participants present documents, applications, browser tabs, or their screens during a call.
• Record Calls For Later Playback
  Capture call sessions for later playback, with recording controls and access through the dashboard or API.
• Display Captions And Save Transcripts
  Show live captions during calls and retain transcripts in the dashboard for later reference.
• Improve Voice Call Clarity And Continuity
  Apply audio processing for noise and echo reduction, consistent volume, and automatic reconnection when networks are interrupted.
• Retrieve Detailed Call History
  Review call details, including duration, participants, recording availability, and status.
• Engage Participants During Calls
  Add messaging, polls, reactions, or presentation features to keep participants involved during calls.
• Choose And Change Call Layouts
  Switch between grid, sidebar, and spotlight views to suit group discussions, presentations, or focused calls.
• Choose A Call Mode For Your Use Case
  Use ringing calls with incoming and outgoing screens or link-driven meeting rooms that participants join through a shared session ID.
• Alert Users And Manage Incoming Calls
  Notify users of incoming calls and let them accept or reject them from web or mobile.
• Control Cameras Before And During Calls
  Preview video before joining, turn the camera on or off, and switch between front and back cameras on mobile.
• Route Call Audio To Preferred Devices
  Choose an available speaker, earpiece, Bluetooth device, or wired headphones for mobile call audio.
• Signal A Wish To Speak
  Let participants visibly request a turn to speak during group calls.
• Keep Calls Visible While Multitasking
  Continue viewing call video in a floating window while navigating other content.
• Analyze Call Activity And Usage
  Track calling participation, durations, frequency, and peak activity periods to understand calling patterns.
• End Inactive Calls Automatically
  Configure automatic session termination to close abandoned or inactive calls.
• Blur Or Replace Video Backgrounds
  Let web participants blur their surroundings or use a custom background image during video calls.

AI Agent Platform

CometChat’s AI Agent Platform helps teams create copilots and chat AI agents or connect existing agents to a production-ready chat experience. Build agents with natural-language instructions, tools, knowledge, and behavior, or integrate custom, open-source, and framework-built agents. Deploy them through customizable chat interfaces with moderation and guardrails, notifications, insights, and production-ready infrastructure. The platform supports model-provider changes and includes a global edge network with 35+ locations and a 99.999% uptime SLA.

Category: AI Agent Platforms

• Moderate Agent Conversations
  Apply configurable two-way moderation and safety policies across the message lifecycle, with options for routing refusals, escalating conversations, and reviewing audit trails.
• Create Agents With Plain Language
  Describe what an agent should do and configure its tools, knowledge, and behavior without complex setup or custom wiring.
• Connect Existing Agents
  Bring existing agent logic into a production-ready chat experience, with integrations for major agent platforms and flexible API and MCP support for custom agents.
• Choose Your Chat Integration
  Select a no-code, prebuilt-component, or developer-led approach to add agent chat to an application and customize its appearance and behavior.
• Deliver Interactive Agent Conversations
  Give users controls for managing responses, ways to provide feedback, and support for structured, cited, voice, and multimedia content in chat.
• Measure Agent Performance
  Use built-in, filterable insights to understand how agents operate and how users respond, including resolution, conversation outcomes, tool usage, and feedback.
• Ground Answers In Your Knowledge
  Give agents access to organizational information and control over retrieval logic and ranking, so they can answer questions using connected knowledge sources.
• Connect Tools And Services
  Equip agents with ready-to-use tools or custom connections that let them access data, perform actions, and work with internal and third-party systems.
• Drive In-App Actions
  Let agents interact with application interfaces and device capabilities through SDK function calls, helping users complete tasks within the app.
• Run Backend Operations
  Connect conversations to server-side systems so agents can work with data, launch jobs, and coordinate operations across services.
• Hand Off Conversations With Context
  Move between automated assistance and human support without losing the conversation history or context needed to continue.
• Coordinate Multi-Step Workflows
  Enable agents to guide users through structured processes and coordinate actions across services until a defined outcome is reached.
• Reach Users Across Channels
  Notify users through push, email, or SMS based on configured events and preferences, with delivery controls and support for replies that return to chat.
• Deploy On Global Infrastructure
  Run agent chat on infrastructure with more than 35 edge locations and a 99.999% uptime SLA.
• Change Models Without Disruption
  Switch model providers or upgrade models while keeping the customer-facing experience running.

Omnichannel Campaigns

CometChat Campaigns is a dashboard- and API-based notification platform for creating, targeting, and managing personalized campaigns. Teams can build reusable templates, select recipients from the CometChat user directory or import them by CSV, and send notifications through in-app, push, SMS, or email channels. Campaigns can be sent immediately or scheduled, while analytics track delivery and engagement. Dashboard tools support campaign configuration, and client apps can integrate campaign notifications using CometChat UI Kits or SDKs.

• Reach Users Across Multiple Channels
  Deliver campaign messages through the channels described for the product, including in-app and push notifications, with SMS and email also listed on the product page.
• Build Campaigns Without Engineering Tickets
  Teams can design and launch campaigns from the dashboard without requiring engineering work for every send.
• Target The Right Users
  Choose campaign recipients from the dashboard or import an audience by CSV, with user filtering and segmentation to help direct messages to selected users.
• Personalize Messages At Scale
  Use reusable templates and recipient-specific variables to tailor campaign content for individual users.
• Measure Delivery And Engagement
  Review campaign performance using delivery and engagement metrics, campaign-level and template-level details, and the analytics measures listed for the product.
• Sequence Channels And Configure Fallbacks
  Set the order in which channels are used and configure fallback logic across channels to support campaign reach.
• Send Now Or Schedule Campaigns
  Choose when a campaign is delivered, with options for immediate dispatch or scheduling for a future date and time.
• Send Real-Time Transactional Notifications
  Deliver event-related messages using templates and recipient-specific variables, either through the dashboard or programmatically via API.
• Keep In-App Notifications Accessible
  Make notifications available in an in-app feed, where users can revisit messages and filter them by category.
• Integrate With UI Kits Or SDKs
  Choose pre-built notification UI components or SDK-based custom implementations for the listed client platforms.
• Support Global Compliance Requirements
  Use a campaign platform that states it is built to meet HIPAA, GDPR, SOC 2, and ISO 27001 requirements.

CometChat Air

CometChat Air is a team messenger that runs inside an organization’s environment, air-gapped by default. Its messaging, channels, calls, and files can stay within the organization’s network, while optional services connect externally only when enabled. Teams can deploy it air-gapped, self-hosted with approved connections, or on CometChat’s managed cloud. Features include public channels, private groups, direct messages, threads, search, voice and video calls, file sharing, optional AI, and moderation, alongside audit logs, role-based access, and screenshot controls.

• Choose Where Your Messenger Runs
  Select an air-gapped, connected on-premises, or managed cloud deployment to match your organization’s environment and operating requirements.
• Keep Core Communications Inside Your Network
  Keep the messenger’s core communications within your network, with no information leaving unless you choose to allow it.
• Organize Team Conversations
  Give teams familiar spaces for public discussions, private group conversations, and one-to-one messaging, with presence, reactions, and pins.
• Control Which Services Connect Externally
  Enable external connections only for the services your organization chooses, including moderation, AI, push notifications, translation, and location. Leave these services disabled to keep Air fully air-gapped.
• Govern Access And Review Activity
  Review activity through full audit logs, manage role-based access as people join and leave, and use controls such as screenshot blocking.
• Control Encryption And System Access
  For healthcare deployments, the product describes TLS 1.2 or higher in transit, encryption at rest, customer-owned encryption keys, SSO or LDAP, and zero-access mode that requires explicit, auditable approval for CometChat access.
• Call And Share Screens In The Messenger
  Let teams hold one-to-one or group calls within the messenger, with screen sharing and recording available.
• Support Large-Scale Team Communication
  CometChat cites infrastructure trusted at billions of users, more than one million concurrent users in a single channel, 5B+ chats, and a 99.999% uptime SLA.
• Keep Discussions Organized And Find Information
  Use threads to keep discussions organized and in-app search to find information across conversations.
• Share Media Within Your Environment
  Share documents, images, and voice notes while keeping files within the organization’s environment.
• Enable AI Assistance On Your Terms
  Choose whether to enable AI features such as summaries, drafted replies, and in-chat agents. AI is optional, and the healthcare offering describes using models hosted by the customer.
• Apply Policies To Regulated Conversations
  Apply keyword and pattern filters alongside roles and policies to help keep regulated conversations governed.

Coding Agent Skills

CometChat Agent Skills equip supported AI coding agents to add production-grade chat and calling to an existing application from natural-language prompts. Install the skills with one npx command; they detect the project’s platform and guide setup, credential configuration, and integration. Skills cover CometChat UI Kits for React, Angular, React Native, iOS, Android, and Flutter, as well as headless SDK skill families. They author against CometChat’s official task guides and verify generated output against them, helping ensure integrations work with the current published UI Kits.

• Add Chat And Calling
  Have a coding agent create a CometChat chat or calling integration in the application, including a selected chat layout or calling mode.
• Match Integrations To Your Project
  Avoid choosing a framework manually when the project can be detected, and get integration guidance tailored to the existing setup.
• Use Your Supported Coding Agent
  Install CometChat guidance in supported coding agents and use it with the listed web and mobile UI Kit platforms or supported headless SDK skill families.
• Install Skills From Your Project
  Use a single npx command to install the detected platform’s skills and, by default, connect the CometChat Docs MCP server for Claude Code.
• Verify Integrations Against Official Guides
  Check generated work against CometChat’s published guidance and validate key setup details before considering the integration complete.
• Guide Integration With Plain Language
  Describe the desired integration in natural language, review an onboarding plan, and approve the proposed work before the agent builds it.
• Configure Credentials With Less Manual Entry
  Reuse credentials the skill finds in the project or fetch them from the dashboard through the CLI, with manual entry available as an alternative.
• Integrate Into Your Existing App
  Keep the integration within the application already being built, with minimal changes that preserve existing authentication, routing, and app logic.
• Generate Typed Integration Code
  Get generated integration code with TypeScript types and visible handling for initialization and login errors.
• Customize Chat In Your Workflow
  Adjust the chat’s appearance and layout through the UI Kit Builder or continue customizing directly with the coding agent.

Professional Services

CometChat's Professional Services help teams address needs beyond out-of-the-box functionality, including custom logic, specialized workflows, and tighter constraints. CometChat works alongside customers from architecture planning through go-live. Support options include ticketed support and documentation for all plans, as well as paid priority support, dedicated channels, guaranteed first response times, and solution engineering scoped to a team's build.

• Move From Planning To Production
  Receive support through implementation and launch, with setup options ranging from customer-led work to shared or fully managed engagements.
• Plan An Architecture That Fits
  Get guidance on architecture decisions for your implementation, with CometChat's team working alongside yours.
• Adapt CometChat To Specialized Needs
  Work with the CometChat team on custom logic, niche workflows, and tighter constraints that standard product configuration may not address.
• Get Faster, Dedicated Assistance
  Paid support plans offer priority help through a dedicated channel and guaranteed first response times.
• Apply Engineering Help To Your Build
  Access solution engineering resources scoped to your implementation and build requirements.
• Choose Support For Your Needs
  Select from support options based on your team's pace and system complexity, including architectural reviews and production guidance.
• Access Help And Learning Resources
  Use ticketed support alongside CometChat's documentation, guides, and tutorials on every plan.