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Text, Inc.

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AI Platformswww.chatbot.comUpdated

Text, Inc. provides an AI-powered chatbot platform to automate customer conversations across industries.

Overview

Text, Inc. is a technology company offering an AI-powered platform for designing and deploying chatbots. The platform enables organizations to automate customer interactions, improve engagement, and streamline routine tasks across industries. It provides a no-code visual builder, AI capabilities, testing, analytics, and broad integrations to reach customers across channels.

Mission statement

To empower organizations to automate conversations, deliver accurate information, and improve customer experiences through accessible AI-powered technologies.

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What we offer

AI Chatbot Solutions

Boost customer service efficiency and drive sales with AI that automates conversations.

chatbot.com →

Enterprise AI Chatbot Platform

Boost revenue and customer satisfaction with a tailored AI chatbot designed for enterprises.

chatbot.com →

Market segments

Market size by segment

Growth potential (CAGR)

Customer service automation

12.06 Billion USD25.8% CAGR

Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.

Products: AI Chatbot Solutions, Enterprise AI Chatbot Platform

Conversational commerce

3 Billion USD22% CAGR

Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.

Products: AI Chatbot Solutions, Enterprise AI Chatbot Platform

Omnichannel customer engagement

10.5 Billion USD15.8% CAGR

Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.

Products: AI Chatbot Solutions, Enterprise AI Chatbot Platform

Conversational AI and knowledge management

29.35 Billion USD19% CAGR

AI-driven virtual agents, proactive assistants, and enterprise knowledge activation that increase self-service resolution and automate intent fulfillment.

Products: Enterprise AI Chatbot Platform, AI Chatbot Solutions

More information about our offering

AI Chatbot Solutions

Comprehensive AI chatbot solutions that enhance customer support across various industries. These chatbots automate inquiries, handle billing questions, provide instant product recommendations, and offer lead capture capabilities. They support omnichannel engagement, enabling seamless interactions across web, email, social media, and messaging platforms. Designed for scalability, they can manage multiple concurrent chats, provide multilingual support, and deliver personalized customer experiences while integrating with existing business tools. The AI is trained on relevant data to ensure accurate and timely responses, enhancing overall customer satisfaction and retention.

  • Automates Support 24/7
    The AI handles routine inquiries independently, ensuring round-the-clock support for customers.
  • Increases Sales Opportunities
    Utilizes purchase history and preferences to provide tailored product recommendations, encouraging upselling and cross-selling.
  • Streamlines Customer Interactions
    Centralizing all communications in one place simplifies management and enhances response efficiency.
  • Boosts Sales Pipeline
    Identifies and nurtures potential customers directly in conversations, leading to higher conversion rates.
  • Enhances Support Efficiency
    Seamlessly transitions complex queries to human representatives, ensuring customer needs are met promptly.
  • Enhances Subscriber Retention
    Implement proactive engagement strategies to retain subscribers more effectively.
  • Enhanced Global Reach
    Enables effective customer service in various languages to cater to a diverse customer base.
  • Informs Business Strategy
    Detailed analytics support strategy adjustments based on real data and metrics.

Enterprise AI Chatbot Platform

Enterprise AI chatbot platform that turns service into revenue. Built for large teams and multi-channel environments, it trains on your knowledge, knows every customer, and delivers on-brand, context-rich responses across channels. It routes conversations to the right teams, supports custom instructions, and enables smart handoffs to humans. The platform enables AI agents with a sales instinct to match products, capture leads, cross-sell, upsell, and present personalized offers.

  • Enhances Interaction Quality
    Ensures personalized and relevant responses by having a comprehensive understanding of customer interactions and history.
  • Enables Multichannel Support
    Provides a unified customer experience by integrating communication across various platforms.
  • Optimizes Sales Opportunities
    Equips agents to enhance revenue through automated sales techniques during customer interactions.
  • Expands Customer Base
    Allows businesses to engage in conversations in various languages, appealing to a diverse audience.
  • Ensures Accurate Responses
    Regularly updates its knowledge base, providing up-to-date information based on your content.

Sources

Methodology and sourcing behind the figures and links shown above.

Customer service automation

Estimates are based on specialist ‘AI for customer service’ market reports that place AI-enabled customer service solutions at roughly $12B in 2024 with high growth (25%–26% CAGR). This customer-service-automation segment (memory-enabled, multi-agent conversational agents) is a subset of the larger customer service software and overall customer service markets (tens to hundreds of billions), so the $12.06B figure and ~25.8% CAGR reflect the focused AI/automation portion rather than the full customer service TAM.

Conversational commerce

Search results describe conversational AI and its transactional use cases (ordering, payments, upsell) but contain no explicit market numbers. Using those sources to define the segment (AWS, IBM) and applying domain knowledge about conversational-AI and e‑commerce SaaS adoption: estimate the addressable vendor market for conversational commerce (platforms, integrations, payments, bots) at roughly $3.0B today. Assumptions: conversational commerce is a subset of the broader conversational-AI and e‑commerce automation markets; vendor/software revenues, implementation services and transaction fees drive the market; rapid LLM and messaging/voice adoption support a high growth rate. Given current enterprise adoption and continued investment, a mid‑20% CAGR (estimated 22% annually) is reasonable for the next 5 years.

Omnichannel customer engagement

Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.

Conversational AI and knowledge management

Estimated combined 2025 market size equals conversational AI (Fortune Business Insights: USD 14.79B in 2025, CAGR ~21%) plus knowledge-management software (MarketResearchFuture: USD 14.56B in 2025, CAGR ~16.92%), totaling ~USD 29.35B. Growth potential taken as a weighted-average CAGR (~19%), reflecting strong expansion in conversational AI and AI-augmented knowledge management across sources.

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