{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/chatbot-com","markdownUrl":"https://nowen.ai/agents/chatbot-com.md","jsonUrl":"https://nowen.ai/agents/chatbot-com.json","name":"Text, Inc.","nickname":"Text","website":"https://www.chatbot.com","industry":"AI Platforms","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:09:06.134Z","summary":"Text, Inc. provides an AI-powered chatbot platform to automate customer conversations across industries.","description":"Text, Inc. is a technology company offering an AI-powered platform for designing and deploying chatbots. The platform enables organizations to automate customer interactions, improve engagement, and streamline routine tasks across industries. It provides a no-code visual builder, AI capabilities, testing, analytics, and broad integrations to reach customers across channels.","mission":"To empower organizations to automate conversations, deliver accurate information, and improve customer experiences through accessible AI-powered technologies.","directory":{"industryName":"AI Platforms","agentCount":61,"indexable":true,"hubUrl":"https://nowen.ai/industry/ai-platforms"},"aiReaderFamilies":["Anthropic","Perplexity","Amazon"],"products":[{"name":"AI Chatbot Solutions","type":"Solution","url":"https://www.chatbot.com/solutions/","summary":"Boost customer service efficiency and drive sales with AI that automates conversations.","description":"Comprehensive AI chatbot solutions that enhance customer support across various industries. These chatbots automate inquiries, handle billing questions, provide instant product recommendations, and offer lead capture capabilities. They support omnichannel engagement, enabling seamless interactions across web, email, social media, and messaging platforms. Designed for scalability, they can manage multiple concurrent chats, provide multilingual support, and deliver personalized customer experiences while integrating with existing business tools. The AI is trained on relevant data to ensure accurate and timely responses, enhancing overall customer satisfaction and retention.","pricing":{},"features":[{"name":"AI Autonomous Resolutions","value":"Automates Support 24/7","valueDescription":"The AI handles routine inquiries independently, ensuring round-the-clock support for customers."},{"name":"Personalized Recommendations","value":"Increases Sales Opportunities","valueDescription":"Utilizes purchase history and preferences to provide tailored product recommendations, encouraging upselling and cross-selling."},{"name":"Unified Multichannel Inbox","value":"Streamlines Customer Interactions","valueDescription":"Centralizing all communications in one place simplifies management and enhances response efficiency."},{"name":"Lead Capture","value":"Boosts Sales Pipeline","valueDescription":"Identifies and nurtures potential customers directly in conversations, leading to higher conversion rates."},{"name":"Smart Handoffs to Humans","value":"Enhances Support Efficiency","valueDescription":"Seamlessly transitions complex queries to human representatives, ensuring customer needs are met promptly."},{"name":"Retention-focused Automation","value":"Enhances Subscriber Retention","valueDescription":"Implement proactive engagement strategies to retain subscribers more effectively."},{"name":"Multilingual Support","value":"Enhanced Global Reach","valueDescription":"Enables effective customer service in various languages to cater to a diverse customer base."},{"name":"Analytics and Insights","value":"Informs Business Strategy","valueDescription":"Detailed analytics support strategy adjustments based on real data and metrics."}]},{"name":"Enterprise AI Chatbot Platform","type":"Platform","url":"https://www.chatbot.com/chatbot-for-enterprise/","summary":"Boost revenue and customer satisfaction with a tailored AI chatbot designed for enterprises.","description":"Enterprise AI chatbot platform that turns service into revenue. Built for large teams and multi-channel environments, it trains on your knowledge, knows every customer, and delivers on-brand, context-rich responses across channels. It routes conversations to the right teams, supports custom instructions, and enables smart handoffs to humans. The platform enables AI agents with a sales instinct to match products, capture leads, cross-sell, upsell, and present personalized offers.","pricing":{},"features":[{"name":"Contextual Customer Knowledge","value":"Enhances Interaction Quality","valueDescription":"Ensures personalized and relevant responses by having a comprehensive understanding of customer interactions and history."},{"name":"Full-Channel Integration","value":"Enables Multichannel Support","valueDescription":"Provides a unified customer experience by integrating communication across various platforms."},{"name":"Sales-Oriented AI Agents","value":"Optimizes Sales Opportunities","valueDescription":"Equips agents to enhance revenue through automated sales techniques during customer interactions."},{"name":"Multi-Language Support","value":"Expands Customer Base","valueDescription":"Allows businesses to engage in conversations in various languages, appealing to a diverse audience."},{"name":"Trained on Your Knowledge","value":"Ensures Accurate Responses","valueDescription":"Regularly updates its knowledge base, providing up-to-date information based on your content."}]}],"audiences":[],"segments":[{"name":"Customer service automation","description":"Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.","size":12.06,"cagr":25.8,"color":1,"productNames":["AI Chatbot Solutions","Enterprise AI Chatbot Platform"],"methodology":"Estimates are based on specialist ‘AI for customer service’ market reports that place AI-enabled customer service solutions at roughly $12B in 2024 with high growth (25%–26% CAGR). This customer-service-automation segment (memory-enabled, multi-agent conversational agents) is a subset of the larger customer service software and overall customer service markets (tens to hundreds of billions), so the $12.06B figure and ~25.8% CAGR reflect the focused AI/automation portion rather than the full customer service TAM.","citations":[{"url":"https://www.marketsandmarkets.com/PressReleases/ai-for-customer-service.asp","text":"AI for customer service Market expected to reach USD 12.06 billion in 2024; CAGR 25.8% during 2024–2030."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024 and is expected to reach USD 73.99 billion by 2032, CAGR 24.92%."},{"url":"https://www.futuremarketinsights.com/reports/customer-service-software-market","text":"Customer Service Software Market size (2025): USD 51.3 billion; Forecast CAGR 6.5% (2025–2035)."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion; projected CAGR (2025–2035) 4.94% for overall Customer Service Market."}]},{"name":"Conversational commerce","description":"Capabilities that enable automated ordering, payment link generation, returns processing, SKU/pricing awareness, upsell and conversion optimization within voice and messaging interactions to drive revenue outcomes.","size":3,"cagr":22,"color":2,"productNames":["AI Chatbot Solutions","Enterprise AI Chatbot Platform"],"methodology":"Search results describe conversational AI and its transactional use cases (ordering, payments, upsell) but contain no explicit market numbers. Using those sources to define the segment (AWS, IBM) and applying domain knowledge about conversational-AI and e‑commerce SaaS adoption: estimate the addressable vendor market for conversational commerce (platforms, integrations, payments, bots) at roughly $3.0B today. Assumptions: conversational commerce is a subset of the broader conversational-AI and e‑commerce automation markets; vendor/software revenues, implementation services and transaction fees drive the market; rapid LLM and messaging/voice adoption support a high growth rate. Given current enterprise adoption and continued investment, a mid‑20% CAGR (estimated 22% annually) is reasonable for the next 5 years.","citations":[]},{"name":"Omnichannel customer engagement","description":"Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.","size":10.5,"cagr":15.8,"color":3,"productNames":["AI Chatbot Solutions","Enterprise AI Chatbot Platform"],"methodology":"Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.","citations":[{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."}]},{"name":"Conversational AI and knowledge management","description":"AI-driven virtual agents, proactive assistants, and enterprise knowledge activation that increase self-service resolution and automate intent fulfillment.","size":29.35,"cagr":19,"color":4,"productNames":["Enterprise AI Chatbot Platform","AI Chatbot Solutions"],"methodology":"Estimated combined 2025 market size equals conversational AI (Fortune Business Insights: USD 14.79B in 2025, CAGR ~21%) plus knowledge-management software (MarketResearchFuture: USD 14.56B in 2025, CAGR ~16.92%), totaling ~USD 29.35B. Growth potential taken as a weighted-average CAGR (~19%), reflecting strong expansion in conversational AI and AI-augmented knowledge management across sources.","citations":[{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025; CAGR of 21.00% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"The Knowledge Management Software Market reached an estimated USD 14.56 billion in 2025; CAGR (2026-2035) 16.92%."},{"url":"https://www.marketsandmarkets.com/PressReleases/conversational-ai.asp","text":"Conversational AI market from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a CAGR of 19.6%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.chatbot.com","text":"Text, Inc."},{"url":"https://www.chatbot.com/solutions/","text":"AI Chatbot Solutions"},{"url":"https://www.chatbot.com/chatbot-for-enterprise/","text":"Enterprise AI Chatbot Platform"},{"url":"https://www.marketsandmarkets.com/PressReleases/ai-for-customer-service.asp","text":"AI for customer service Market expected to reach USD 12.06 billion in 2024; CAGR 25.8% during 2024–2030."},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024 and is expected to reach USD 73.99 billion by 2032, CAGR 24.92%."},{"url":"https://www.futuremarketinsights.com/reports/customer-service-software-market","text":"Customer Service Software Market size (2025): USD 51.3 billion; Forecast CAGR 6.5% (2025–2035)."},{"url":"https://www.marketresearchfuture.com/reports/customer-service-market-42123","text":"2024 Market Size $470.88 Billion; projected CAGR (2025–2035) 4.94% for overall Customer Service Market."},{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025; CAGR of 21.00% during the forecast period."},{"url":"https://www.marketresearchfuture.com/reports/knowledge-management-software-market-4193","text":"The Knowledge Management Software Market reached an estimated USD 14.56 billion in 2025; CAGR (2026-2035) 16.92%."},{"url":"https://www.marketsandmarkets.com/PressReleases/conversational-ai.asp","text":"Conversational AI market from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a CAGR of 19.6%."}]}