CentralSquare

Unify incident information and deliver timely intelligence to help public safety teams coordinate responses, inform officers, and advance investigations.

Connects public safety teams and information to support faster, coordinated emergency response and simpler operations.

Unify public safety operations, reduce technology management, and help teams respond faster with connected information and streamlined reporting.

Unify critical public safety operations, keep responders informed, and support resilient, coordinated service across agencies.

Simplify permitting and land-use workflows, give citizens round-the-clock self-service, and help staff deliver faster, more transparent community services.

Simplify tax operations, reduce risks from legacy systems, and give residents convenient 24/7 access to tax accounts, bills, and payments.

Improve asset visibility, plan maintenance proactively, and make informed decisions about infrastructure costs and investments.

Help public sector teams find investigative insights, handle documentation faster, and access guidance grounded in their own documents and policies.

Unify emergency communications and location information to help call takers process calls, coordinate response, and keep 911 centers accessible.

Connects public safety teams and critical information across incident workflows to support coordinated, timely response and more efficient agency operations.

Help dispatchers coordinate incidents, share timely information, and support faster, more informed emergency response.

Helps public safety agencies use real-time data to inform decisions, allocate resources, and plan strategically.

Helps agencies manage false alarms.

Supports agencies’ field training within their public safety operations.

Connect jail operations with other public safety functions and reduce booking time with CentralSquare’s public safety software.

Keep responders informed and connected in the field with mobile access to incident details, updates, communication, and reporting tools.

Helps public safety agencies track records data, support NIBRS compliance, and connect records with related operational systems.

Connects dispatch centers across jurisdictional boundaries so they can communicate seamlessly.

Connects essential municipal operations in one ERP system and helps agencies streamline work, reduce manual effort, and serve residents more effectively.

Unify finance, HR, and payroll while automating workflows and supporting agency growth.

Helps public agencies simplify payment operations, expand convenient payment options, and manage payment information through connected reporting and analytics.

Manage utility revenue, reduce manual billing work, improve record accuracy, and offer citizens a modern payment experience.

Manage counter and online payments with a government-focused POS and finance tracking from day one.

Give citizens convenient online self-service while saving staff time and building community trust.

Gain timely insights across government operations to support informed decisions and stronger reporting and compliance.

Unifies municipal finance, revenue, HR, and asset management in one ERP solution.

Helps cities and municipalities transform their operations and services with a complete product suite.

Streamlines municipal operations and citizen services with a complete financial ERP solution.

CentralSquare One

CentralSquare One is a unified public safety intelligence platform connecting incident activity from the first 911 call through response, investigation, and reporting. It brings NG911, CAD, RMS, JMS, Centerline AI, and FirstTwo into a continuous experience, surfacing intelligence in existing workflows. FirstTwo is included in the platform, where its responder intelligence and Centerline AI capabilities are delivered within public safety professionals’ workflows. Available as a cloud-based enhancement, CentralSquare One works alongside existing systems rather than replacing them.

• Unify Intelligence Across The Incident Lifecycle
  Connect information and workflows across incident stages, helping dispatchers, officers, and investigators work from a more consistent view of an event.
• Deliver Connected Intelligence In Seconds
  Automatically bring relevant information from connected systems into the call workflow.
• Connect Existing Systems In One Experience
  Bring intelligence from supported systems into a unified experience while continuing to use existing public safety systems.
• Surface Address Context Before Call Confirmation
  Give dispatchers relevant address history and risk context in CAD before call confirmation, reducing manual searches.
• Equip Officers With Context Before Arrival
  Give field officers shared incident context and risk information on their devices to support informed responses.
• Equip Responders With Critical Context
  Make relevant responder intelligence available within CentralSquare One’s unified public safety workflows.
• Discover Patterns And Connect Cases
  Help investigators search records and uncover patterns or connections.
• Generate Narratives From Captured Event Data
  Turn existing event data into AI-generated narratives, reducing reporting re-entry.

Public Safety Suite Enterprise

Public Safety Suite Enterprise is a connected, secure platform for dispatch, police, fire, jail, and EMS, designed for large and mid-sized agencies with complex, high-volume operations. It connects 911, CAD, records management, mobile operations, and jail functions to enable data sharing, coordinated response, and streamlined administration. Cloud-ready capabilities support scaling call volumes and reliable operations during emergencies and natural disasters.

• Connect Critical Public Safety Functions
  Bring core public safety operations together to support information sharing and coordinated work.
• Route The Right Units Faster
  Support dispatch decisions by helping identify appropriate units and locations.
• Scale Operations And Move To The Cloud
  Support high-volume operations and cloud deployment while retaining the same applications, functionality, and interfaces.
• Equip Responders With Real-Time Information
  Give field responders access to calls, locations, and reporting tools on their devices.
• Share Information Across Response Teams
  Enable communication and information sharing through text, video, and location sharing.
• Protect And Support Cloud Operations
  AWS-backed cloud security and reliability support dependable public safety operations.
• Simplify Workflows And Reporting
  Connect staff and information across the platform to reduce duplicate entry and streamline reporting.
• Connect Dispatch To Drone Response
  Link dispatch, drone launch, and case-file workflows with automatic documentation.

Public Safety Suite™ Pro

Public Safety Suite Pro is an integrated platform for small and mid-sized agencies that brings 911, CAD, records management, mobile, and jail operations together in one application and database. It provides shared, searchable data, configurable workflows, single sign-on, and managed technology with servers, automatic updates, and backups. Available in the cloud, Pro includes standard mobile reporting tools, configurable CAD, and NIBRS compliance support.

• Unify Critical Public Safety Operations
  Bring key public safety operations together in one system.
• Share Searchable Data Across Operations
  Give teams searchable shared information across connected operations.
• Reduce Ongoing Technology Maintenance
  Rely on managed servers, updates, and backups to simplify technology management.
• Access Tasks Through One Application
  Move between public safety tasks through one application and single sign-on.
• Configure Workflows To Match Agency Needs
  Adapt workflows and CAD incident codes to agency processes.
• Move Public Safety Operations To The Cloud
  Use Pro in the cloud while retaining existing applications and interfaces, with a migration process requiring under 20 hours of testing for existing customers.
• Reduce Reporting Time By Up To 75%
  Use mobile reporting tools and streamlined processes to reduce reporting time.
• Support NIBRS Compliance
  Support agency compliance needs with NIBRS.
• Reduce Call And Booking Times
  Listed cloud benefits include shorter 911 calls and reduced booking time.

Public Safety Suite™ – ONESolution™

A secure public safety suite for mid- to large-sized agencies that connects 911, CAD, records management, mobile, and jail operations through one system and data model. Preconfigured modules and mobile access adapt to agency needs. Available in the cloud, ONESolution supports remote dispatch access, cross-agency coordination, and operations less dependent on local infrastructure.

• Unify Critical Public Safety Operations
  Bring key public safety operations together so information can be shared across cases and teams.
• Equip Responders With Real-Time Information
  Give field responders access to calls, updates, reporting tools, and location information.
• Maintain Access Beyond The Station
  Support remote dispatch and sustain operations during local disruptions.
• Support Secure, Reliable Cloud Operations
  Use cloud deployment with security and reliability supported by the AWS partnership.
• Connect Dispatch Centers Across Agencies
  Coordinate with partner agencies through CAD-to-CAD connectivity without additional on-premises servers at each department.
• Adapt Modules And Reporting To Your Agency
  Configure modules and reporting around agency requirements as operations change.
• Share Updates Between Dispatch And The Field
  Use messaging and status tracking to exchange updates between dispatchers and field teams.
• Reduce Local Upgrade And Maintenance Work
  Reduce local staff effort and downtime associated with system maintenance and updates.
• Move Existing Operations To The Cloud
  Transition existing operations to the cloud with limited testing while retaining applications, functionality, and interfaces.

Community Development

CentralSquare Community Development is a cloud-based platform for government land-use planning, permitting, inspections, code enforcement, business licensing, and related workflows. It provides 24/7 citizen self-service and tools for staff to manage applications, field work, and processes. Features include configurable workflows, mobile field reporting, analytics and GIS integration, professional records, and AI-assisted plan review. It connects directly to an agency’s database, and cloud deployment includes automatic software upgrades.

• Serve Citizens Around The Clock
  Let citizens complete permit-related tasks through self-service without a phone call or office visit.
• Automate Land-Use Workflows
  Reduce manual work for land-use planning, permitting, and inspections.
• Report From The Field
  Equip field staff to access records and file reports from mobile devices, including in limited-connectivity locations.
• Customize Agency Workflows
  Configure permitting and inspection processes to reflect agency procedures.
• Share Inspection Results Instantly
  Show submitted results through the portal in seconds.
• Flag Plan Compliance Issues
  Analyze building plans against IBC code sections and flag potential compliance issues.
• Keep Data In Your Environment
  Connect to the agency’s database while automatic upgrades reduce administration.
• Make Data-Informed Decisions
  Use performance data and GIS integration to identify trends and guide decisions.
• Reduce Incomplete Applications
  Identify incomplete applications before they reach staff.
• Maintain Professional Records
  Keep records for licensed professionals.
• Track Counter And Online Payments
  Handle counter and online payments through built-in government point-of-sale cash receipts with finance tracking.
• Support Accessible Digital Services
  Provide a platform with WCAG 2.1 AA accessibility certification.

Property Tax™

CentralSquare Property Tax is a cloud-native billing and collection platform for county and municipal tax administration. It helps agencies track, bill, and collect taxes, configure rates for statutory requirements, and provide residents with online account, bill, and payment access. The system includes eBilling, payment-plan enrollment, mortgage company processing, reporting, audit documentation, and open API integrations. Hosted on AWS, it provides encrypted data, automatic updates, and browser access across devices.

• Support Government Tax Operations
  Use a system designed for county and municipal tax administration.
• Operate Securely In The Cloud
  Access encrypted, cloud-hosted systems with automatic updates and no on-premises server maintenance.
• Configure Rates For Statutory Scenarios
  Support diverse statutory requirements through flexible configuration.
• Enable Convenient 24/7 Payments
  Give residents anytime access to accounts, bills, and online payments.
• Automate Payment Plan And eBilling Enrollment
  Manage payment plan, mortgage company, and eBilling enrollment through the platform.
• Build Reports And Produce Audit Documentation
  Create reports without IT assistance and produce audit-ready documentation.
• Connect Existing Systems
  Integrate tax operations with existing ERP, payment, and mortgage systems.

Enterprise Asset Management

CentralSquare Enterprise Asset Management is a public works solution for tracking, maintaining, and optimizing public assets. Its connected platform provides visibility into asset performance, condition, and cost, and records lifecycle, maintenance, and repair information. GIS mapping, financial integrations, compliance tools, and performance tracking help agencies plan proactively and prioritize maintenance and investment. It supports more than 250 asset types and can run in the cloud or on-premise.

• Manage Assets Across Their Lifecycle
  Keep asset purchasing, maintenance, repair, and replacement information together.
• Prioritize Investments With Performance Data
  Monitor condition, usage, and maintenance to identify issues and focus investment.
• Unify Records And Preserve Knowledge
  Give teams a consistent record of assets, condition, maintenance, and operational knowledge.
• Plan Maintenance And Manage Work Orders
  Manage work orders and preventive maintenance to address issues early.
• Document Activity And Support Compliance
  Track spending and document activity with reporting and notifications.
• Connect Asset Costs To Financial Data
  Understand asset costs and budget impacts through connected systems.
• Locate Assets On Interactive Maps
  View asset locations on interactive maps.
• Configure Workflows And Choose Deployment
  Adapt workflows and choose cloud or on-premise deployment.
• Forecast Infrastructure Needs And Costs
  Use analytics and performance data to understand infrastructure needs and plan investment.

Centerline AI

Centerline AI is an AI platform for public sector operations, supporting public safety investigations and public administration workflows. Investigators can ask natural-language questions about digitized case files, reconstruct timelines, and cross-reference information. Public administration teams can use it for document and data tasks, procedural guidance, and building-plan review. Responses can be grounded in an organization’s documents and policies. The platform is embedded in public safety workflows and available as a standalone public administration tool.

Category: AI Assistant Software

• Find Leads Across Case Files
  Search investigative records with natural-language questions to locate relevant information and potential leads.
• Reconstruct Case Timelines Faster
  Turn case records into concise timeline summaries.
• Answer Questions From Agency Documents
  Provide guidance grounded in organizational documents and policies.
• Bring AI Into Public Safety Workflows
  Make AI capabilities available within public safety workflows.
• Connect New Details To Existing Leads
  Compare new information with existing case details to identify relevant connections.
• Flag Potential Building Code Issues
  Analyze plans against IBC code sections and flag potential compliance issues.
• Automate Report Drafting
  Reduce time spent drafting reports.
• Process Scanned Documents
  Use AI to handle document-processing work.
• Automate Transcription
  Reduce administrative effort through AI transcription.
• Automate Data Parsing
  Reduce manual effort by parsing data with AI.
• Reformat Files For Import
  Automate file reformatting for import.

Vertex NG911 Call Handling

Vertex NG911 Call Handling is a next-generation 911 platform for public safety answering points, bringing voice, text, images, live video, and caller location into one interface. Translation, transcription, call processing, and routing tools help call takers manage emergencies and coordinate with dispatchers and responders. It integrates with CAD, works with existing ESRI or GIS services, and can be deployed in the cloud or on premises.

• View Every Channel In One Place
  Bring voice, text, images, and live video into one interface.
• Keep 911 Centers Online
  Support emergency service access during cyberattacks, natural disasters, and network failures.
• Identify Caller Locations Quickly
  Get caller location information without requiring extra apps.
• Connect Existing Dispatch Systems
  Connect call handling with CAD and GIS services to support collaboration.
• Connect With Callers Across Languages
  Translate and transcribe text in more than 150 languages in under 10 seconds.
• Process Abandoned Calls Automatically
  Automate processing for more than 30% of 911 calls without dispatcher action.
• Route Calls To The Right Place
  Sort and route calls to reduce misdirection and wait times.
• Choose Deployment That Fits Your Center
  Select cloud or on-premise deployment and scale cloud resources during emergencies.
• Adapt The Interface To Your Workflows
  Customize the layout to align with team workflows.
• Keep Supervisors Informed
  Use real-time dashboards to monitor call center operations.

Public Safety Suite™

CentralSquare Public Safety Suite is a unified platform connecting critical information across 911, CAD, records management, mobile operations, and jail operations. Its connected applications help agencies coordinate response, share data across workflows, and manage public safety functions. Cloud-hosted options provide secure access to mission-critical systems with scalability and reliability.

• Connect Critical Public Safety Functions
  Bring call handling, dispatch, records, mobile teams, and jail operations into a connected system.
• Share Information Across Agency Workflows
  Make critical information available across connected operations.
• Access Systems From Any Location
  Access critical information, scale operations, and reduce hardware and maintenance costs.
• Coordinate Units With Real-Time Information
  Help dispatchers identify and send appropriate units.
• Keep Responders Connected In The Field
  Provide field access to calls, locations, updates, and reporting tools.
• Scale And Support Operational Continuity
  Support changing demands and continuity during emergencies and disruptions.
• Protect Mission-Critical Public Safety Data
  Use safeguards and CJIS-compliant infrastructure to help protect agency information.
• Share Updates And Incident Locations
  Support information sharing between callers, dispatchers, and responders.

Computer Aided Dispatch

CentralSquare Computer Aided Dispatch supports public safety dispatch with tools for incident coordination, mapping, and sharing information with responders and partner agencies. Capabilities include real-time mapping and unit coordination, cloud access and continuity, configurable workflows, and integrations that bring intelligence into dispatch.

• Coordinate The Right Units Quickly
  Direct appropriate units to incidents and help reduce response delays.
• Maintain Dispatch Access From Anywhere
  Support dispatch beyond the station and reduce reliance on local infrastructure.
• Connect Dispatch Centers Across Jurisdictions
  Share information and coordinate with partner agencies.
• Share Incident Information Across Teams
  Connect dispatch with public safety functions so teams can coordinate using shared incident information.
• Match CAD To Agency Workflows
  Configure CAD workflows and incident codes for agency operations.
• Surface Context Before Calls Are Confirmed
  Present address and incident context in CAD before call confirmation.
• Launch Drone Responses From CAD
  Connect CAD incident details with drone operations and document flight activity.

CrimeMapping™

CrimeMapping is listed among CentralSquare’s public safety and justice software solutions.

CrimeView Analytics

CrimeView Analytics is a CentralSquare Public Safety and Justice product. Its public safety analytics capabilities help agencies access and share real-time data for decision-making, resource allocation, strategic planning, and compliance.

• Inform Decisions With Real-Time Data
  Use and share real-time data to support decisions, resource allocation, planning, and compliance.

CryWolf

CryWolf is a false alarm management solution.

• Manage False Alarms
  Helps agencies manage false alarms.

Field Training Online™

Field Training Online is listed by CentralSquare as a public safety and justice software product.

Jail

Jail is a jail information management system within CentralSquare’s public safety and justice software portfolio. Jail operations can connect with 911, CAD, records management, and mobile functions through CentralSquare public safety suites. CentralSquare cites a 66% reduction in booking time among the cloud benefits of Public Safety Suite Pro.

• Connect Jail With Public Safety Systems
  Connect jail operations with related public safety functions.
• Reduce Booking Time By 66%
  Reduce booking time according to the listed Public Safety Suite Pro cloud benefit.

Mobile and Field Ops

Mobile and Field Ops gives public safety responders access to calls, locations, updates, and reporting tools on mobile devices. MobileX Enterprise is listed under these solutions and provides real-time field access. By connecting field teams with dispatch and other public safety operations, the offering helps responders share information and coordinate work.

• Access Critical Information In The Field
  Give responders mobile access to incident calls, locations, updates, and reporting tools.
• Improve Field Situational Awareness
  Help responders view real-time information and incident context in the field.
• Complete Reports In The Field
  Enable responders to complete reporting on mobile devices.
• Share Updates Between Dispatch And Field Teams
  Keep dispatchers and responders connected with messaging and status tracking.
• Connect Field Teams With Public Safety Operations
  Connect mobile teams with dispatch, records, and other operations.

Records and Digital Evidence Management

CentralSquare lists Records and Digital Evidence Management as part of its public safety software suite. Available information highlights records data accuracy and NIBRS compliance, and describes records management as part of a connected workflow where information can move between 911, CAD, records, and jail operations. Specific digital evidence capabilities are not detailed in the provided content.

• Track Records Data
  Help records teams organize agency data and support record accuracy.
• Support NIBRS Compliance
  Support records accuracy and NIBRS compliance.
• Connect Records Operations
  Connect records with related operations and support information flow.

Tiburon

Tiburon is listed in CentralSquare’s Public Safety and Justice Software portfolio.

Unify®

Unify is a CAD-to-CAD interoperability network that enables dispatch centers to communicate across jurisdictional boundaries.

• Enable Cross-Jurisdictional Dispatch Communication
  Connect dispatch centers across jurisdictional boundaries through a CAD-to-CAD network.

Naviline™

Naviline is a single-database, enterprise-wide ERP suite for mid-sized public agencies. It supports finance, payroll, community development, utility billing, and work and asset management in one system. Available in the cloud, it helps agencies streamline operations; customer stories report reduced manual work, smoother billing, more accurate records, and fewer discrepancies.

Category: ERP Software

• Connect Essential Operations
  Bring municipal functions together in one ERP system.
• Move Operations To The Cloud
  Reduce operational demands on agency IT teams through cloud deployment.
• Reduce Manual Work
  Reduce time spent on manual billing processes.
• Streamline Billing And Accounting
  Support utility billing and accounting within the ERP suite.

Finance Enterprise™

Finance Enterprise brings finance, HR, and payroll together in a unified platform for large public agencies. Workflow automation and scalable capabilities support growing needs. Cloud deployment helped San Mateo County strengthen continuity, reduce IT overhead, save staff time, and better support departments facing staffing and budget pressures.

Category: ERP Software

• Unify Finance, HR, And Payroll
  Connect core administrative functions in one solution.
• Automate Agency Workflows
  Use workflow automation tools to support finance, HR, and payroll.
• Scale With Growing Needs
  Support changing agency needs as operations grow.
• Strengthen Continuity And Reduce IT Overhead
  Cloud deployment helped the county strengthen continuity, reduce IT overhead, and save time.
• Protect Agency Operations
  Use a platform described as secure for agency finance processes.

CentralSquare Payments

CentralSquare Payments is a secure, connected solution for managing payments, reporting, and analytics. A customer example reports increased online payments, reduced call volume, and simpler operations. An announced InvoiceCloud integration is intended to expand resident payment options, reduce manual processing, improve payment visibility, and lower operating costs.

• Simplify Payment Management
  Manage payments and simplify payment operations.
• Expand Resident Payment Options
  Support online payments and broader resident payment options.
• Reduce Manual Payment Work
  Simplify payment operations and reduce manual processing.
• Manage Payment Reporting
  Use reporting capabilities alongside payment management.
• Analyze Payment Information
  Use payment analytics as part of connected payment management.
• Improve Payment Visibility
  Give public sector organizations better visibility into payments.

Utility Billing

CentralSquare Utility Billing helps local governments and utility commissions manage utility revenue and provide citizens with a modern payment experience. Its cloud-based system supports utility account management and billing. A customer example reports less manual work, smoother billing, more accurate records, fewer discrepancies, and improved data access after moving to the cloud.

• Manage Utility Revenue
  Manage utility revenue and accounts with a system designed for local governments and utility commissions.
• Offer Modern Payment Experiences
  Give citizens a modern payment experience for utility billing.
• Access Billing Data In The Cloud
  Enhance data access and reduce on-site IT needs.
• Reduce Manual Billing Work
  Reduce time spent on recurring manual billing processes.
• Improve Billing Record Accuracy
  Support accurate billing records and reduce discrepancies and rework.

Cash Receipts

Cash Receipts is a GAAP-compliant government point-of-sale solution built into the platform. It supports counter and online payments, with finance tracking available from day one.

• Support GAAP-Compliant Government Payments
  Use a GAAP-compliant point-of-sale solution designed for government.
• Accept Counter And Online Payments
  Handle payments through counter and online channels.
• Track Payments From Day One
  Give finance teams payment tracking from the start.
• Use Built-In Payment Processing
  Access Cash Receipts as a built-in platform feature.

Citizen Engagement Software™

Citizen Engagement Software provides an online portal where citizens can make payments, submit requests, check statuses, and receive updates. The self-service experience helps public agencies save staff time and build community trust.

• Offer Convenient Online Self-Service
  Give citizens an online destination for public services and tasks.
• Accept Payments Online
  Let citizens make payments through the portal.
• Collect Citizen Requests Online
  Provide a digital way for citizens to submit requests.
• Show Request Statuses
  Enable citizens to check request progress online.
• Deliver Updates To Citizens
  Provide citizens with service updates through the portal.

Analytics

CentralSquare Analytics for public administration provides real-time insights across finance, HR, public works, and other areas. It supports reporting and analytics, compliance, and data-driven decision-making.

• Gain Real-Time Operational Insights
  Access timely insights across government operations.
• Improve Reporting And Analysis
  Use operational information to support public administration decisions.
• Support Compliance Decisions
  Include compliance in reporting and data-driven decision-making.

Diamond™

Diamond is a unified ERP solution designed for municipalities, bringing finance, revenue, HR, and asset management together in one system.

Category: ERP Software

• Unify Municipal Operations
  Manage key municipal functions through one ERP solution.
• Manage Municipal Finances
  Support municipal finance operations.
• Manage Municipal Revenue
  Support municipal revenue operations.
• Manage Municipal HR
  Support municipal HR operations.
• Manage Municipal Assets
  Support municipal asset management.

Tempest

Tempest is a complete product suite built in partnership with cities and municipalities to transform their operations and services.

Category: ERP Software

• Transform Municipal Operations And Services
  Provides a product suite designed to transform municipal operations and services.

Vadim-iCity™

Vadim-iCity is a complete financial ERP solution built to streamline municipal operations and citizen services.

Category: ERP Software

• Manage Municipal Finances
  Provides municipalities with a complete financial ERP solution.
• Streamline Municipal Operations
  Helps municipalities streamline operations.
• Streamline Citizen Services
  Helps municipalities streamline services for citizens.