CallTower

Unify voice, calling connectivity, and communication integrations to help organizations connect users across their organization and beyond.

Provides voice solutions for global enterprises.

Help organizations strengthen customer connections and pursue real outcomes through contact center platforms, AI, and related services.

Personalize and control CallTower services through one user-focused tool.

Customers can reach CallTower’s dedicated customer service team whenever support is needed.

UCaaS Solutions

CallTower UCaaS solutions bring together voice, contact center productivity, and network support. The offering includes solutions for Microsoft Teams, Webex by Cisco, and Zoom, as well as calling options such as Operator Connect, Direct Routing, Webex Calling, and Zoom Phone. Related services and integrations include GCC High Teams Direct Routing, Webex Dedicated Instance, Dynamic E911, One Click Failover, Voice Spam Blocking powered by Mutare, CRM integration, compliance recording, analytics, texting, mobile eSIM, device migration software, faxing, and CT SIP. Key Integrations also includes options such as AI solutions, Microsoft productivity integrations, and contact center options. Users can connect with people inside and outside their organization through a single, dedicated geographic number.

• Enable Business Voice Communications
  Access voice services and calling options across CallTower's listed unified communications platforms.
• Choose From Multiple Calling Platforms
  Choose from the listed Microsoft Teams, Webex by Cisco, and Zoom solutions and their calling options.
• Connect Through One Geographic Number
  Connect with people inside or outside the organization using a single, dedicated geographic number.
• Support Contact Center Productivity
  Include contact center productivity and listed contact center options as part of the communications offering.
• Support Communications Networks
  Include network support as part of the unified communications solution.
• Add Continuity And Call Protection Options
  Access listed options for Dynamic E911, Microsoft Teams failover, and voice spam blocking.
• Add Texting And Mobile Options
  Access listed texting services for Microsoft Teams and Webex Calling, along with Teams Mobile eSIM and Webex Go eSIM.
• Explore Migration And Telephony Options
  Access listed device migration software, cloud faxing, and CT SIP options.
• Connect CRM And Compliance Tools
  Access listed CRM integration and compliance recording options. The available details do not specify supported CRM platforms or recording capabilities.
• Access Platform Analytics
  Explore analytics offerings listed for Microsoft Teams and Webex by Cisco.
• Explore Additional Communication Integrations
  Review the listed Microsoft productivity, AI, and contact center integration options.

Global Enterprise Voice Solutions

CallTower's voice solutions for global enterprises.

Category: Business VoIP Services

Customer Experience (CX) Solutions

CallTower’s customer experience solutions combine CX and contact center offerings to help organizations empower meaningful customer connections and drive real outcomes. The portfolio includes cloud contact center platforms such as Five9 Contact Center, Genesys Cloud, Webex Contact Center, Ascend Teams Contact Center, CT Contact Center, and Zoom Contact Center. Related offerings include conversational AI, CallTower AI, Sestek AI solutions for contact centers, contact center support and professional services, and consulting services.

Category: Contact Center Software

• Choose From Multiple Contact Center Platforms
  Consider the named contact center platforms offered within CallTower’s CX and CCaaS portfolio.
• Empower Meaningful Customer Connections
  CallTower positions its CX and contact center solutions to help organizations create meaningful customer connections and drive real outcomes.
• Explore AI For Customer Experience
  Access the listed conversational AI and contact center AI offerings within CallTower’s CX portfolio.
• Access Contact Center Support
  Use contact center support services offered as part of CallTower’s related CX and CCaaS portfolio.
• Use Contact Center Professional Services
  Access professional services for contact center solutions within CallTower’s CX portfolio.
• Access Consulting Services
  Use consulting services offered alongside CallTower’s customer experience and contact center solutions.

CallTower Connect

CallTower Connect is a tool that enables users to personalize and control their CallTower services.

• Personalize CallTower Services
  Users can personalize their CallTower services with CallTower Connect.
• Control CallTower Services
  Users can control their CallTower services with CallTower Connect.

24/7/365 Support

CallTower provides around-the-clock access to its dedicated customer service team, 24 hours a day, 7 days a week, 365 days a year.

• Access Customer Service Around The Clock
  Reach CallTower’s dedicated customer service team at any time, including nights, weekends, and holidays.