{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/calltower-com","markdownUrl":"https://nowen.ai/agents/calltower-com.md","jsonUrl":"https://nowen.ai/agents/calltower-com.json","name":"CallTower","legalName":"CallTower, Inc.","website":"https://calltower.com","industry":"Cloud Communications","deliveryModel":"hybrid","marketCategories":{"primary":{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"},"others":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-06T15:26:53.956Z","summary":"CallTower helps organizations manage business communications and customer interactions through cloud services, integrations, and ongoing support.","description":"CallTower provides cloud-based business communications services for organizations, combining voice, collaboration, contact center, network support, integrations, analytics, and customer support. Its capabilities help businesses connect employees and customers, manage communications across platforms, and support customer experience operations.","mission":"To empower meaningful customer connections and help organizations communicate and collaborate effectively.","directory":{"industryName":"Cloud Communications","agentCount":54,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"categoryDirectory":{"name":"Business VoIP Services","agentCount":32,"indexable":true,"url":"https://nowen.ai/category/business-voip-services"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/calltower-com","label":"Apply to CallTower's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"UCaaS Solutions","anchor":"product-ucaas-solutions","type":"Solution","url":"https://calltower.com/ucaas-solutions/","summary":"Unify voice, calling connectivity, and communication integrations to help organizations connect users across their organization and beyond.","description":"CallTower UCaaS solutions bring together voice, contact center productivity, and network support. The offering includes solutions for Microsoft Teams, Webex by Cisco, and Zoom, as well as calling options such as Operator Connect, Direct Routing, Webex Calling, and Zoom Phone. Related services and integrations include GCC High Teams Direct Routing, Webex Dedicated Instance, Dynamic E911, One Click Failover, Voice Spam Blocking powered by Mutare, CRM integration, compliance recording, analytics, texting, mobile eSIM, device migration software, faxing, and CT SIP. Key Integrations also includes options such as AI solutions, Microsoft productivity integrations, and contact center options. Users can connect with people inside and outside their organization through a single, dedicated geographic number.","pricing":{},"features":[{"name":"Voice services","value":"Enable Business Voice Communications","valueDescription":"Access voice services and calling options across CallTower's listed unified communications platforms."},{"name":"Platform calling options","value":"Choose From Multiple Calling Platforms","valueDescription":"Choose from the listed Microsoft Teams, Webex by Cisco, and Zoom solutions and their calling options."},{"name":"Single-number connectivity","value":"Connect Through One Geographic Number","valueDescription":"Connect with people inside or outside the organization using a single, dedicated geographic number."},{"name":"Contact center productivity","value":"Support Contact Center Productivity","valueDescription":"Include contact center productivity and listed contact center options as part of the communications offering."},{"name":"Network support","value":"Support Communications Networks","valueDescription":"Include network support as part of the unified communications solution."},{"name":"Continuity and call protection options","value":"Add Continuity And Call Protection Options","valueDescription":"Access listed options for Dynamic E911, Microsoft Teams failover, and voice spam blocking."},{"name":"Texting and mobile options","value":"Add Texting And Mobile Options","valueDescription":"Access listed texting services for Microsoft Teams and Webex Calling, along with Teams Mobile eSIM and Webex Go eSIM."},{"name":"Migration, faxing, and SIP options","value":"Explore Migration And Telephony Options","valueDescription":"Access listed device migration software, cloud faxing, and CT SIP options."},{"name":"CRM and compliance integrations","value":"Connect CRM And Compliance Tools","valueDescription":"Access listed CRM integration and compliance recording options. The available details do not specify supported CRM platforms or recording capabilities."},{"name":"Platform analytics","value":"Access Platform Analytics","valueDescription":"Explore analytics offerings listed for Microsoft Teams and Webex by Cisco."},{"name":"Additional communication integrations","value":"Explore Additional Communication Integrations","valueDescription":"Review the listed Microsoft productivity, AI, and contact center integration options."}]},{"name":"Global Enterprise Voice Solutions","anchor":"product-global-enterprise-voice-solutions","type":"Solution","url":"https://calltower.com/global-enterprise-voice-solutions/","summary":"Provides voice solutions for global enterprises.","description":"CallTower's voice solutions for global enterprises.","pricing":{},"features":[],"marketCategories":[{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"}]},{"name":"Customer Experience (CX) Solutions","anchor":"product-customer-experience-cx-solutions","type":"Solution","url":"https://calltower.com/cx-solutions/","summary":"Help organizations strengthen customer connections and pursue real outcomes through contact center platforms, AI, and related services.","description":"CallTower’s customer experience solutions combine CX and contact center offerings to help organizations empower meaningful customer connections and drive real outcomes. The portfolio includes cloud contact center platforms such as Five9 Contact Center, Genesys Cloud, Webex Contact Center, Ascend Teams Contact Center, CT Contact Center, and Zoom Contact Center. Related offerings include conversational AI, CallTower AI, Sestek AI solutions for contact centers, contact center support and professional services, and consulting services.","pricing":{},"features":[{"name":"Contact center platform portfolio","value":"Choose From Multiple Contact Center Platforms","valueDescription":"Consider the named contact center platforms offered within CallTower’s CX and CCaaS portfolio."},{"name":"Customer experience focus","value":"Empower Meaningful Customer Connections","valueDescription":"CallTower positions its CX and contact center solutions to help organizations create meaningful customer connections and drive real outcomes."},{"name":"Conversational and contact center AI","value":"Explore AI For Customer Experience","valueDescription":"Access the listed conversational AI and contact center AI offerings within CallTower’s CX portfolio."},{"name":"Contact center support services","value":"Access Contact Center Support","valueDescription":"Use contact center support services offered as part of CallTower’s related CX and CCaaS portfolio."},{"name":"Contact center professional services","value":"Use Contact Center Professional Services","valueDescription":"Access professional services for contact center solutions within CallTower’s CX portfolio."},{"name":"Consulting services","value":"Access Consulting Services","valueDescription":"Use consulting services offered alongside CallTower’s customer experience and contact center solutions."}],"marketCategories":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"}]},{"name":"CallTower Connect","anchor":"product-calltower-connect","type":"Platform","url":"https://calltower.com/calltower-connect/","summary":"Personalize and control CallTower services through one user-focused tool.","description":"CallTower Connect is a tool that enables users to personalize and control their CallTower services.","pricing":{},"features":[{"name":"Service personalization","value":"Personalize CallTower Services","valueDescription":"Users can personalize their CallTower services with CallTower Connect."},{"name":"Service control","value":"Control CallTower Services","valueDescription":"Users can control their CallTower services with CallTower Connect."}]},{"name":"24/7/365 Support","anchor":"product-24-7-365-support","type":"Service","url":"https://calltower.com/support/","summary":"Customers can reach CallTower’s dedicated customer service team whenever support is needed.","description":"CallTower provides around-the-clock access to its dedicated customer service team, 24 hours a day, 7 days a week, 365 days a year.","pricing":{},"features":[{"name":"24/7/365 customer service access","value":"Access Customer Service Around The Clock","valueDescription":"Reach CallTower’s dedicated customer service team at any time, including nights, weekends, and holidays."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://calltower.com","text":"CallTower"},{"url":"https://calltower.com/ucaas-solutions/","text":"UCaaS Solutions"},{"url":"https://calltower.com/global-enterprise-voice-solutions/","text":"Global Enterprise Voice Solutions"},{"url":"https://calltower.com/cx-solutions/","text":"Customer Experience (CX) Solutions"},{"url":"https://calltower.com/calltower-connect/","text":"CallTower Connect"},{"url":"https://calltower.com/support/","text":"24/7/365 Support"}]}