CallCorp

Helps service providers deliver configurable, branded contact center services while adapting customer environments, integrations, and operating models to their needs.

Gives organizations a ready-made contact center with routing, agent tools, management visibility, reporting, quality workflows, and practical AI.

Earn recurring referral revenue while CallCorp manages CCPro product evaluation, delivery, and ongoing service.

Launch a branded CCaaS offering while retaining control of customer relationships and commercial packaging, supported by CallCorp’s configurable platform and an agreed operating model.

CallCorp CCaaS platform

A configurable, extensible cloud contact center platform that supports customer interactions, agent work, management visibility, and partner operations. It provides voice and digital channels, routing, agent workflows, quality and reporting capabilities, APIs, and multi-tenant customer environments. Partners can deploy it as the foundation for referral or qualified white-label offerings, with branding, infrastructure, and operating responsibilities defined for each opportunity.

Category: Contact Center Software

• Manage Customer Interactions Across Channels
  Bring voice and digital interactions into a configurable contact center experience, with routing options that can be aligned to customer journeys and workflows.
• Build A Branded Contact Center Offering
  Give qualified partners control over how their offering is branded, positioned, priced, and packaged while CallCorp provides the underlying platform foundation.
• Route Customers To The Right Experience
  Configure queues, skills, IVR, callbacks, and automated experiences to direct customers to an appropriate agent, team, workflow, or self-service option.
• Manage Separate Customer Environments
  Support multiple customers from a common platform while preserving distinct environment configurations and operating requirements for each account.
• Choose A Qualified Deployment Configuration
  Align cloud tenancy and supported infrastructure choices with customer and partner requirements, with deployment and data details validated before launch.
• Connect Contact Center Workflows To Business Systems
  Extend platform workflows and connect contact center capabilities with CRM, communications, data, and other customer systems using APIs and integrations.
• Manage Conversations With Customer Context
  Help agents handle interactions and follow-up with customer context available as part of their contact center workflow.
• Review Interaction Quality And Performance
  Use quality workflows, interaction context, and historical reporting to review contact center performance and support quality evaluation and coaching.
• Monitor Performance And Platform Usage
  Review operational information and reporting to understand contact center activity, performance, service levels, and usage across customer environments.
• Add AI And Automation To Customer Workflows
  Layer supported AI and automation capabilities into interactions and workflows as customer requirements change, including conversational AI and AI-assisted processes.
• Configure Capabilities For Each Customer
  Adapt customer environments to individual workflows and requirements, with the flexibility to configure modules and add capabilities over time.
• Support Availability With A Documented SLA
  Use the documented 99.99% uptime SLA as a service commitment, with standard-hours support and 24/7 emergency on-call engineering for qualifying issues outside normal support hours.
• Review Usage And Invoice-Support Details
  Help partners review platform usage and invoice-support information across customer environments, with per-contact-center detail for operational and billing processes.

CCPro

CCPro is a ready-made, customer-facing cloud contact center powered by CallCorp technology. It brings routing, agent work, management visibility, reporting, quality workflows, and practical AI together in a product organizations can use without assembling a contact center platform themselves.

Category: Contact Center Software

• Launch Contact Center Capabilities
  Use a ready-made contact center product rather than assembling a contact center platform yourself.
• Route Customer Interactions
  Use voice and digital routing capabilities to manage customer interactions through the contact center.
• Support Agent Workflows
  Provide agents with workflows for handling customer interactions within the contact center.
• Monitor Contact Center Activity
  Give managers visibility into contact center activity as part of the ready-made product.
• Review Contact Center Activity
  Use reporting to review contact center activity.
• Review Interaction Quality
  Use quality workflows to review interactions handled through the contact center.
• Apply Practical AI
  Use practical AI capabilities within the contact center product.

Refer CCPro Partner Program

Refer CCPro is CallCorp’s referral partner program. Partners identify customer needs, introduce qualified opportunities, and share useful account context while keeping their customer relationship. CallCorp manages the CCPro product conversation and evaluation, delivery, and ongoing service, so partners do not need to host, deploy, or support the platform. Partners earn a flat 30% technology revenue share on qualified referred business for the life of the customer. CallCorp and the partner align on fit, referral attribution, responsibilities, and next steps as the opportunity progresses.

• Earn 30% For The Customer's Lifetime
  Receive a flat 30% technology revenue share on qualified business you refer, for the life of the customer.
• Rely On CallCorp To Manage CCPro
  CallCorp handles the product evaluation, delivery, and ongoing service, allowing partners to participate without managing the CCPro service motion.
• Refer Customers Without Operating The Platform
  Add CCaaS to the solutions you can recommend without taking on platform hosting, deployment, or ongoing support responsibilities.
• Keep Your Customer Relationship
  Maintain your customer relationship while sharing relevant account context and staying connected as the opportunity progresses.
• Introduce Qualified Customer Opportunities
  Bring forward customers with an identifiable contact center need and provide context to help CallCorp confirm fit and determine an appropriate next step.
• Keep Referral Progress And Attribution Visible
  Follow a defined path from introduction through fit confirmation and workflow evaluation, with shared visibility into attribution, responsibilities, and next steps.

Qualified white-label CCaaS partner program

The qualified white-label partner program enables service providers to build and take a CCaaS offering to market under their own brand. Partners control the market-facing brand, positioning, pricing, packaging, and customer relationship. CallCorp and the partner define deployment, implementation, support, and escalation responsibilities before launch. The underlying multi-tenant platform can be configured for customer environments, and qualified white-label revenue share ranges from 35% to 70% based on volume and operating responsibility.

Category: Contact Center Software

• Control Brand, Pricing, Packaging, And Customer Relationships
  Take the offering to market under your own brand, position it for your chosen market, and determine how it is packaged and priced while maintaining the customer relationship.
• Earn 35%–70% Revenue Share
  Participate in revenue share based on the volume and operating responsibilities defined for the qualified white-label relationship.
• Clarify Ownership Before Launch
  Set expectations for deployment, implementation, support, and escalation before taking the offer to market, with responsibilities matched to the partner and customer environment.
• Manage Distinct Customer Environments
  Manage multiple customer environments through a shared platform while maintaining separate configurations and capabilities for individual accounts.
• Configure Channels, Workflows, And Integrations
  Adapt platform capabilities to customer environments and workflows, using supported channels, routing, and APIs to extend and connect the offering.
• Choose Hosting And Technology Components
  Align hosting and technology choices with customer and partner requirements, subject to qualification and CallCorp architecture boundaries.
• Review Usage And Invoice-Support Detail
  Review operational and usage information across customer environments, including invoice-support detail organized by contact center.
• Access Partner Guidance And Emergency Engineering Support
  Use onboarding, technical training, pre-sales architecture support, go-to-market assets, and ongoing infrastructure maintenance. Standard-hours support and 24/7 emergency on-call engineering are available, with a named partner manager.