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Broadvoice

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Cloud Communicationsbroadvoice.comUpdated

Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.

Overview

Broadvoice is a growing cloud-based communications company that helps organizations connect with customers and colleagues through secure, scalable, and flexible communications solutions. The company focuses on empowering modern businesses with unified communications, contact center and omnichannel capabilities, alongside partner programs that enable resellers and customers to deploy tailored experiences. With a values-driven culture and a mission to inspire meaningful human connections, Broadvoice serves diverse industries and audiences, including healthcare, retail, education, government, financial services, manufacturing, and more. The company emphasizes customer success, easy migration, security, and trusted service, and it maintains a broad ecosystem of integrations and partnerships to support seamless operations and improved customer experiences.

Mission statement

We are a growing cloud-based communication company with a passionate team on a mission to inspire meaningful human connections.

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What we offer

Business Communication Suite

Enhance organization communication with integrated phone, text, video, and collaboration solutions.

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CXHub

Enhance customer experiences through tailored BPO connections.

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Broadvoice Integrations

Automate workflows across your applications with seamless integrations.

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Market segments

Unified communications as a service (UCaaS)

Cloud-hosted voice, video, messaging and collaboration capabilities that unify internal and external communication, support remote and hybrid work, and integrate with platforms like Microsoft Teams.

Products: Business Communication Suite, Broadvoice Integrations

Contact center as a service (CCaaS)

Cloud contact center capabilities for managing inbound and outbound interactions across voice, chat, SMS and email, with AI-assisted routing, analytics and workforce management.

Products: Business Communication Suite, CXHub

BPO orchestration and partner management

Platforms that connect buyers to third‑party BPOs, manage partner relationships and route customer interactions to partner agents for outsourced customer experience delivery.

Products: CXHub

Communications integration and workflow automation

APIs, webhooks and integration connectors (for example Zapier) that automate workflows, enable real-time data exchange and embed communications into business applications and processes.

Products: Broadvoice Integrations, Business Communication Suite

More information about our offering

Business Communication Suite

Broadvoice's comprehensive communication suite offers a complete voice and collaboration solution tailored for organizations of any size. It enhances productivity, simplifies workflows, and supports remote and hybrid work environments through reliable technology and seamless integrations.

  • Access Anywhere
    Access your phone system from anywhere, boosting employee productivity and supporting remote work.
  • Facilitates Real-Time Communication
    Allows users to connect via high-quality video calls, enhancing remote collaboration and communication efficiency.
  • Streamline Customer Interactions
    Enable quick and efficient communication with customers using SMS and MMS messaging, enhancing customer engagement and satisfaction.
  • Manage Inbound And Outbound Calls
    Facilitate efficient customer interactions through well-structured inbound and outbound call capabilities, improving responsiveness and service quality.
  • Handles Multi-Channel Interactions
    Efficiently manage customer interactions across various channels, ensuring a seamless experience for both customers and agents.
  • Enhance Interaction Through AI
    Leverage advanced AI capabilities to improve customer interactions, streamline processes, and enhance agent efficiency.
  • Engage Customers On Their Preferred Channels
    Deliver a consistent experience by connecting with customers across multiple channels, ensuring seamless transitions and improved engagement.
  • Optimize Staffing And Improve Performance
    Utilize advanced analytics for effective workforce planning, ensuring staff is allocated efficiently for peak performance.
  • Streamline Communication
    Integrate with Microsoft Teams for a unified communications experience, simplifying workflows for your team.

CXHub

CXHub is Broadvoice’s platform that connects you to a perfect-fit BPO to improve customer experiences. It enables unified communication across multiple channels and utilizes powerful insights for continual service improvement.

  • Connects You To BPOs
    CXHub seamlessly connects businesses to vetted business process outsourcing partners, ensuring optimized customer interaction and enhanced service delivery.
  • Enhances Decision-Making
    With real-time analytics, CXHub allows businesses to track key performance metrics, enabling data-driven decisions for service enhancements.
  • Streamlines Communication
    CXHub offers integrated support across voice, chat, email, and social media, promoting a seamless customer experience.

Broadvoice Integrations

Broadvoice offers various integrations including Zapier and Webhooks, providing automation and real-time data exchange between applications for enhanced operational efficiency.

  • Streamline Processes
    With Zapier integration, users can automate repetitive tasks by linking various applications.
  • Facilitates Immediate Data Transfer
    This feature allows users to automatically send and receive data across platforms as events occur.

Sources

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