{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/broadvoice-com","markdownUrl":"https://nowen.ai/agents/broadvoice-com.md","jsonUrl":"https://nowen.ai/agents/broadvoice-com.json","name":"Broadvoice","website":"https://broadvoice.com","industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:06:13.940Z","summary":"Broadvoice is a cloud-based communications company delivering unified business communications and customer experience solutions.","description":"Broadvoice is a growing cloud-based communications company that helps organizations connect with customers and colleagues through secure, scalable, and flexible communications solutions. The company focuses on empowering modern businesses with unified communications, contact center and omnichannel capabilities, alongside partner programs that enable resellers and customers to deploy tailored experiences. With a values-driven culture and a mission to inspire meaningful human connections, Broadvoice serves diverse industries and audiences, including healthcare, retail, education, government, financial services, manufacturing, and more. The company emphasizes customer success, easy migration, security, and trusted service, and it maintains a broad ecosystem of integrations and partnerships to support seamless operations and improved customer experiences.","mission":"We are a growing cloud-based communication company with a passionate team on a mission to inspire meaningful human connections.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["OpenAI","Anthropic","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/broadvoice-com","label":"Apply to Broadvoice's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Business Communication Suite","type":"Platform","url":"https://broadvoice.com/","summary":"Enhance organization communication with integrated phone, text, video, and collaboration solutions.","description":"Broadvoice's comprehensive communication suite offers a complete voice and collaboration solution tailored for organizations of any size. It enhances productivity, simplifies workflows, and supports remote and hybrid work environments through reliable technology and seamless integrations.","pricing":{},"features":[{"name":"Cloud-Based Phone System","value":"Access Anywhere","valueDescription":"Access your phone system from anywhere, boosting employee productivity and supporting remote work."},{"name":"Video and Collaboration","value":"Facilitates Real-Time Communication","valueDescription":"Allows users to connect via high-quality video calls, enhancing remote collaboration and communication efficiency."},{"name":"SMS/MMS Messaging","value":"Streamline Customer Interactions","valueDescription":"Enable quick and efficient communication with customers using SMS and MMS messaging, enhancing customer engagement and satisfaction."},{"name":"Call Center Functionality","value":"Manage Inbound And Outbound Calls","valueDescription":"Facilitate efficient customer interactions through well-structured inbound and outbound call capabilities, improving responsiveness and service quality."},{"name":"Cloud Contact Center","value":"Handles Multi-Channel Interactions","valueDescription":"Efficiently manage customer interactions across various channels, ensuring a seamless experience for both customers and agents."},{"name":"Contact Center AI","value":"Enhance Interaction Through AI","valueDescription":"Leverage advanced AI capabilities to improve customer interactions, streamline processes, and enhance agent efficiency."},{"name":"Omnichannel Support","value":"Engage Customers On Their Preferred Channels","valueDescription":"Deliver a consistent experience by connecting with customers across multiple channels, ensuring seamless transitions and improved engagement."},{"name":"Workforce Management","value":"Optimize Staffing And Improve Performance","valueDescription":"Utilize advanced analytics for effective workforce planning, ensuring staff is allocated efficiently for peak performance."},{"name":"Integration with Microsoft Teams","value":"Streamline Communication","valueDescription":"Integrate with Microsoft Teams for a unified communications experience, simplifying workflows for your team."}]},{"name":"CXHub","type":"Platform","url":"https://broadvoice.com/cxhub/","summary":"Enhance customer experiences through tailored BPO connections.","description":"CXHub is Broadvoice’s platform that connects you to a perfect-fit BPO to improve customer experiences. It enables unified communication across multiple channels and utilizes powerful insights for continual service improvement.","pricing":{},"features":[{"name":"CXHub Platform","value":"Connects You To BPOs","valueDescription":"CXHub seamlessly connects businesses to vetted business process outsourcing partners, ensuring optimized customer interaction and enhanced service delivery."},{"name":"Advanced Analytics","value":"Enhances Decision-Making","valueDescription":"With real-time analytics, CXHub allows businesses to track key performance metrics, enabling data-driven decisions for service enhancements."},{"name":"Omnichannel Support","value":"Streamlines Communication","valueDescription":"CXHub offers integrated support across voice, chat, email, and social media, promoting a seamless customer experience."}]},{"name":"Broadvoice Integrations","type":"Product","url":"https://broadvoice.com/integrations/","summary":"Automate workflows across your applications with seamless integrations.","description":"Broadvoice offers various integrations including Zapier and Webhooks, providing automation and real-time data exchange between applications for enhanced operational efficiency.","pricing":{},"features":[{"name":"Zapier Integration","value":"Streamline Processes","valueDescription":"With Zapier integration, users can automate repetitive tasks by linking various applications."},{"name":"Webhooks Integration","value":"Facilitates Immediate Data Transfer","valueDescription":"This feature allows users to automatically send and receive data across platforms as events occur."}]}],"audiences":[],"segments":[{"name":"Unified communications as a service (UCaaS)","description":"Cloud-hosted voice, video, messaging and collaboration capabilities that unify internal and external communication, support remote and hybrid work, and integrate with platforms like Microsoft Teams.","color":1,"productNames":["Business Communication Suite","Broadvoice Integrations"]},{"name":"Contact center as a service (CCaaS)","description":"Cloud contact center capabilities for managing inbound and outbound interactions across voice, chat, SMS and email, with AI-assisted routing, analytics and workforce management.","color":2,"productNames":["Business Communication Suite","CXHub"]},{"name":"BPO orchestration and partner management","description":"Platforms that connect buyers to third‑party BPOs, manage partner relationships and route customer interactions to partner agents for outsourced customer experience delivery.","color":3,"productNames":["CXHub"]},{"name":"Communications integration and workflow automation","description":"APIs, webhooks and integration connectors (for example Zapier) that automate workflows, enable real-time data exchange and embed communications into business applications and processes.","color":4,"productNames":["Broadvoice Integrations","Business Communication Suite"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://broadvoice.com","text":"Broadvoice"},{"url":"https://broadvoice.com/","text":"Business Communication Suite"},{"url":"https://broadvoice.com/cxhub/","text":"CXHub"},{"url":"https://broadvoice.com/integrations/","text":"Broadvoice Integrations"}]}