BBrandwatch logo

Brandwatch Unclaimed

Consumer Insights

www.brandwatch.com

London, England, United Kingdom

Brandwatch is a leading digital consumer intelligence company empowering brands and agencies to listen, analyze, and act on social data at scale.

Brandwatch is a leading digital consumer intelligence company that helps brands and agencies listen, understand, and act on social data at scale. By analyzing billions of conversations across online channels, Brandwatch enables smarter decision‑making, measurement of brand health, crisis monitoring, influencer discovery, and data‑driven social strategies that engage customers at every touchpoint. The organization serves marketing, research, and customer experience teams seeking actionable insights about audiences, trends, and competitive dynamics in a fast‑moving digital world.

With Brandwatch, brands and agencies can adapt and thrive in today's fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

What we offer

Brandwatch Platform

Unlock diverse insights and streamline workflows with an integrated data analytics platform.

www.brandwatch.com/products/apis/

Iris AI

Streamline data analysis and improve decision-making with Iris AI's advanced capabilities.

www.brandwatch.com/products/iris-ai/

Consumer Intelligence

Optimize consumer understanding for smarter, data-driven decisions.

www.brandwatch.com/suite/consumer-intelligence/

Search Intelligence

Capture critical consumer insights through advanced search analytics.

www.brandwatch.com/suite/search-intelligence/

Social Media Management

Streamline customer engagement and enhance brand presence across social platforms.

www.brandwatch.com/suite/social-media-management/

Influence

Leverage over 65 million influencers to enhance your brand's reach.

www.brandwatch.com/products/influence/

Media Intelligence & Insights

Gain crucial insights and trends for informed media strategy and decision-making.

www.brandwatch.com/suite/insights/

Publish

Engage users effectively with customizable messages and automated notifications.

www.brandwatch.com/products/publish/

Engage

Enhance customer interactions on Facebook through automated and timely responses.

www.brandwatch.com/products/engage/

Brandwatch + Cision

Integrate Media Intelligence And Social Data For Comprehensive Brand Management.

www.brandwatch.com/enterprise/

Market segments

Market size by segment

Growth potential (CAGR)

Social listening and analytics

10.91 Billion USD11.19% CAGR

Monitor and analyze online conversations across social, news, forums and other channels to surface trends, sentiment, alerts, and competitive signals for brand and reputation management.

Media monitoring and PR measurement

6.3 Billion USD12.3% CAGR

Track earned media across print, broadcast, online and social to measure media reach, share of voice, PR impact and support crisis response and media relations.

Influencer marketing and creator management

2.5 Billion USD12% CAGR

Discover, evaluate, manage and measure creator relationships and campaigns including discovery, directories, payments and campaign performance.

Social customer care and engagement

20.73 Billion USD9.35% CAGR

Manage and respond to customer conversations across social channels, automate workflows and centralize inboxes to improve response times and customer experience.

Consumer research and audience insights

5.71 Billion USD11.18% CAGR

Conduct audience segmentation, panel analysis and real‑time consumer research to inform product, marketing and strategic decisions with exportable data and APIs.

More information about our offering

Brandwatch Platform

The Brandwatch Platform provides API-first access to analytics and data integration, enabling developers to query content libraries, upload and export data, and connect Brandwatch insights with external systems. It includes various APIs for comprehensive analysis, enabling improved consumer understanding and strategic decision-making.

  • Access Robust Data Analyses
    Facilitates insightful evaluations by allowing users to efficiently gather and utilize data from the extensive Brandwatch library.
  • Leverage Multilingual Capabilities
    Provides detailed sentiment analysis across diverse languages, enriching consumer insights into global markets.
  • Assess Market Position
    Allows brands to evaluate their performance and strategize effectively against industry peers based on comprehensive analytics.
  • Facilitate Development Flexibility
    Offers versatile tools that empower developers to integrate Brandwatch functionalities within existing systems for enhanced productivity.
  • Stream Real-Time Insights
    Enables swift access to essential data that informs strategies by seamlessly connecting with diverse applications.
  • Gain Detailed Audience Insights
    Empowers brands to understand their audiences in-depth, optimizing marketing strategies to target specific demographics effectively.
  • Utilize Diverse Data Sources
    Expands the analytical potential by integrating various data types for comprehensive insights.

Iris AI

Iris AI is Brandwatch’s cutting-edge AI designed to help users work smarter with Brandwatch data. It distills billions of signals into actionable insights, interprets complex data, and enhances human expertise with transparency and control.

  • Enhances Data Understanding
    By interpreting complex datasets, Iris AI provides immediate insights that drive informed decisions.
  • Accelerates Insight Discovery
    Users can quickly identify trends and key metrics, facilitating rapid decision-making in dynamic environments.
  • Improves Search Accuracy
    Streamlines the search process, making it easier to pinpoint relevant insights tailored to specific needs.

Consumer Intelligence

Consumer Intelligence is Brandwatch’s consumer research platform enabling real-time social data analysis, audience insights, and brand health signals.

  • Access Real-Time Insights
    Gain immediate insights by tracking and analyzing consumer sentiment as conversations unfold.
  • Identify Audience Preferences
    Leverage social panels to uncover detailed audience insights and enhance engagement strategies.
  • Leverage Comprehensive Data
    Harness the full spectrum of historical data to inform strategic decisions and gauge brand health.
  • Automate Insight Generation
    Employ advanced AI tools to distill complex data into actionable insights efficiently.
  • Streamline Data Visualization
    Easily map out data trends using customizable keyword rules for effective reporting.
  • Expand Market Reach
    Stay informed about brand performance by tracking discussions across major social media platforms.
  • Tailor Marketing Strategies
    Utilize segmented insights to refine marketing efforts and connect with specific audiences.

Search Intelligence

Search Intelligence with GenAI Monitoring to track topics and signals across digital conversations.

  • Monitor Trends and Signals
    Utilize GenAI monitoring to detect shifts in consumer interests and identify emerging trends rapidly.
  • Uncover Audience Insights
    Gain actionable insights into what drives consumer decisions, helping brands tailor their strategies effectively.
  • Integrate Data Sources
    Combine insights from multiple platforms to get a holistic view of consumer behavior and preferences.
  • Stay Ahead of Trends
    React promptly to what consumers are searching for, ensuring your strategies are aligned with current interests.

Social Media Management

Social Media Management enables engaging your customers across social platforms with management workflows.

  • Enhance Customer Interaction
    Utilize integrated tools to boost customer interaction across various social media platforms.
  • Organize Content Strategy
    Streamline your content planning process with a comprehensive calendar that integrates all campaigns.
  • Centralize Customer Conversations
    Facilitate team collaboration by allowing real-time customer engagement through a central hub.
  • Measure Engagement Success
    Access detailed analytics and reports to understand social performance and adapt strategies accordingly.
  • Enhance Team Productivity
    Improve project workflows and approval processes with integrated tools designed for effective teamwork.

Influence

Influence is Brandwatch’s influencer marketing platform to discover, manage, and collaborate with creators. It offers in-depth analytics and tools for effective campaign management across various social platforms.

  • Find Relevant Influencers.
    Utilize a powerful search tool to pinpoint creators whose audiences align with your brand ethos, maximizing engagement potential.
  • Streamline Influencer Directory.
    Effortlessly maintain detailed records of influencer contact information, agreements, and payment details, ensuring smooth operational workflows.
  • Monitor Campaign Success.
    Easily generate analytics reports, track influencer deliverables, and adjust campaigns in real-time to ensure optimal results.
  • Enhance Influencer Profiles.
    Collect and integrate tailored insights about each influencer, helping brands tailor their outreach and campaigns more effectively.
  • Boost Team Efficiency.
    Integrate team workflows for seamless project updates, ensuring clear communication and swift decision-making throughout campaigns.

Media Intelligence & Insights

Media Intelligence & Insights provides analyst-led guidance and consultant support to derive media trends and insights.

  • Access Expert Analysts
    Utilize specialized knowledge from industry experts to enhance media strategies.
  • Receive Tailored Consultation
    Get personalized support to develop data-driven media strategies.
  • Track Media Trends Live
    Stay updated with real-time insights that allow quick response to market changes.

Publish

Publish enables Messenger recurring notifications and customizable, newsletter-like messages to engage users.

  • Automate User Engagement
    Leverage ongoing notifications to maintain user interest and keep them informed, fostering a continuous connection with your audience.
  • Create Engaging Newsletters
    This feature allows you to craft tailored newsletters that resonate with your audience, thereby enhancing user engagement and interaction.
  • Track Campaign Performance
    Utilize in-depth analytics to evaluate the effectiveness of your messaging and make informed adjustments to improve future campaigns.
  • Schedule Posts Effectively
    Plan and organize your content release schedule, ensuring a steady stream of engagement with your audience at optimal times.

Engage

Engage connects with Facebook audiences, allowing replies via text or reactions and supports feeds and messaging automations.

  • Engage Customers Rapidly
    Quickly respond to customer inquiries through direct messages, improving customer satisfaction and engagement.
  • Automate Messaging
    Utilize automation to efficiently manage and respond to messages, ensuring no inquiry goes unanswered.

Brandwatch + Cision

Brandwatch + Cision provides an enterprise-grade solution integrating Brandwatch data with Cision’s media intelligence for global brand management.

  • Gain A Unified Media View
    Monitor all your media channels in one place to ensure timely responses and strategic alignment.
  • Analyze Sentiment Effectively
    Employ AI technologies to understand consumer sentiments across diverse languages and contexts, ensuring informed strategy development.
  • Unlock Cross-Platform Insights
    Integrate data from various platforms to gain a full spectrum view of brand health and consumer engagement.
  • Access Real-Time Data
    Enable stakeholders to make quick decisions based on live reports, improving overall responsiveness and agility.
  • Enhance Team Collaboration
    Streamline communication and workflow across departments to ensure cohesive brand messaging and strategy.

References

Methodology and sourcing behind the figures shown above.

Social listening and analytics

Primary estimate uses Mordor Intelligence’s Social Media Listening market figures (2026 size USD 10.91B; 2026–2031 CAGR 11.19%). MarketsandMarkets and Spherical Insights show higher growth scenarios (CAGR ~24.9% global 2023–2028; US CAGR 22.5%), indicating variance by methodology and horizon; Mordor’s 2026 snapshot was used as the baseline for this segment.

Media monitoring and PR measurement

Estimated market size and growth based on industry reports for the media-monitoring/tools segment. Fortune Business Insights reports a global media monitoring tools market of USD 6.30 billion (2025) with a 12.3% CAGR (2026–2034). Mordor Intelligence provides a corroborating estimate (USD 5.40 billion in 2025, ~11% CAGR). Fact.MR shows the broader PR management market (~USD 79.3 billion in 2025), indicating media monitoring is a subsegment of a substantially larger PR spend category.

Influencer marketing and creator management

Search results for the influencer/creator management software segment (discovery, campaign management, payments, measurement) show consistent platform-market estimates around USD 1–2.5B with ~12% CAGR. MarketsandMarkets projects the influencer marketing platform market from USD 1.15B (2026) to USD 2.03B (2031) at 12.0% CAGR; 360iResearch estimates ~USD 2.25B (2025) rising to USD 2.52B (2026) with a 12.03% CAGR. I therefore estimate the current market for influencer marketing and creator management platforms at about USD 2.5 billion with ~12% CAGR.

Social customer care and engagement

Estimate based on industry reports in the search results. BusinessResearchInsights provides a direct valuation for the Social Customer Service Software market (USD 20.73B in 2026) with a projected CAGR of ~9.35%. Broader customer engagement reports (Fortune Business Insights, ResearchNester) report comparable market sizes (~USD 24–26B in 2025) and CAGRs near 10%, which corroborates a high-single-digit to low-double-digit growth potential for social customer care and engagement.

Consumer research and audience insights

Estimate uses the Audience Analytics market as the closest proxy for platforms that provide audience segmentation, panels, real-time consumer research, exportable data and APIs. Mordor Intelligence values the audience analytics market at about USD 5.71B (2026) with an 11.18% CAGR (2026–2031). Broader adjacent markets (customer analytics; consumer insights & market intelligence services) show larger but slower- and faster-growing segments (Fortune: customer analytics USD 24.85B, MRFR: consumer insights services USD 45B), which supports using the audience-analytics figure for this platform/API-focused segment.

Related Organizations