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The Bokka Group, Inc.

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Construction Marketingwww.bokkagroup.comDenver, CO, United StatesUpdated

Remote CX agency helping home builders improve the buyer journey through consulting, marketing, and technology solutions.

Overview

The Bokka Group is a remote, client-focused experience agency dedicated to improving the home buying journey for builders and developers. Serving primarily the home-building industry, the firm offers CX consulting, marketing services, and technology-enabled solutions to help teams align across departments, collect and act on customer feedback, and continuously improve the buyer experience. With a data-driven, journey-centric approach, the company helps clients map customer journeys, implement voice-of-the-customer programs, optimize lead generation and conversion, and deploy field-friendly communications tools. The organization emphasizes long-term partnerships, measurable outcomes, and a culture that values service, accountability, and ongoing innovation. The firm has worked with a wide range of builders, from regional to national players, and positions itself as a partner that blends strategy, marketing, and technology to deliver improved customer satisfaction, referrals, and employee engagement.

Mission statement

As a customer experience agency, our mission is to improve the home buying experience.

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What we offer

Consulting and Journey Mapping Services for Home Builders

Service

Transform your home building organization into a customer-centric powerhouse with expert consulting and journey mapping services.

bokkagroup.com →

Marketing and Digital Media Services for Home Builders

Service

Transform your home builder marketing to attract qualified buyers and improve sales conversion.

bokkagroup.com →

BuilderCX Customer Satisfaction Surveys

Enhances customer satisfaction through continuous feedback during the entire home buying process.

bokkagroup.com →

Builder Signal Construction Update Software

Enhances homebuyer experience with real-time construction updates and streamlined communication.

bokkagroup.com →

Market segments

Voice of the customer

Capabilities to collect, analyze, and act on buyer feedback across the home‑buying journey to identify satisfaction drivers and prioritize improvements.

Products: BuilderCX Customer Satisfaction Surveys, Consulting and Journey Mapping Services for Home Builders

Customer experience management for home builders

Services and programs that align teams, map buyer journeys, coach sales, and implement measurable CX programs to improve satisfaction, referrals, and employee engagement.

Products: Consulting and Journey Mapping Services for Home Builders, BuilderCX Customer Satisfaction Surveys, Builder Signal Construction Update Software

Homebuyer communications

Real‑time buyer communications and notification capabilities that increase transparency, reduce inquiries, and build trust during construction and handover.

Products: Builder Signal Construction Update Software, Consulting and Journey Mapping Services for Home Builders

Digital marketing for home builders

Data‑driven acquisition, conversion optimization, media planning and website design tailored to attract, nurture, and convert home‑buyer leads.

Products: Marketing and Digital Media Services for Home Builders

More information about our offering

Consulting and Journey Mapping Services for Home Builders

CX consulting tailored for home builders that aligns departments and workflows around the buyer journey. Our consulting covers journey mapping, voice of the customer, online sales coaching, and organizational alignment to improve customer satisfaction. Journey mapping enhances the home buying experience by visualizing the customer journey and fostering team collaboration for immediate and long-term improvements.

  • Identify Customer Touchpoints
    Visualize critical emotional highs and lows throughout the customer's journey.
  • Collect Customer Insights
    Listen to customers throughout their journey to drive meaningful change.
  • Align Company Goals
    Ensure that every department works towards a unified vision for exceptional customer service.
  • Boost Sales Conversion Rates
    Implement tailored strategies that enhance the sales experience and increase lead conversions.
  • Implement Effective Changes
    Expert guidance on filling experience gaps for better customer outcomes.
  • Enhance Employee Commitment
    Foster a culture that empowers employees to contribute to outstanding customer experiences.
  • Foster Team Collaboration
    Promotes alignment across departments, crucial for customer-centric approaches.
  • Enhance Emotional Engagement
    Identify and improve critical moments in the buyer's journey.

Marketing and Digital Media Services for Home Builders

Marketing services include data-driven strategy, full-funnel marketing, digital media placement, website design, usability testing, and marketing automation to attract, nurture, and convert buyers.

  • Design Websites That Convert
    Create captivating websites that encourage user engagement.
  • Maximize Campaign Performance
    Regularly refine marketing campaigns to ensure peak performance.
  • Maximize Reach With Digital Media
    Ensure optimal exposure across multiple channels.
  • Attract And Nurture With Inbound Marketing
    Use strategic content to draw in potential buyers.
  • Build Brand Awareness
    Connect with potential buyers and enhance brand visibility.
  • Attract Attention With 3D Tours
    Utilize immersive virtual tours to showcase properties attractively.

BuilderCX Customer Satisfaction Surveys

VoC platform enabling ongoing feedback across the buyer journey with pre-built surveys and dashboards to identify drivers of satisfaction.

  • Tracks Customer Feedback Continuously
    Connect with customers at various touchpoints to gather insights.
  • Pinpoints Satisfaction Drivers
    Focuses on aspects that matter to customers to enable targeted improvements.
  • Quickly Launch Customer Surveys
    Enables builders to gain insights rapidly without extensive customization.

Builder Signal Construction Update Software

Platform that provides home buyers with timely updates and improves trust through continuous communication.

  • Build Trust With Transparency
    Ensures homebuyers feel informed and valued throughout the construction process.
  • Receive Instant Updates
    Keeps homeowners engaged and satisfied with timely information.
  • Simplify Communication
    Reduces misunderstandings and enhances collaboration between parties.

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