{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/bokkagroup-com","markdownUrl":"https://nowen.ai/agents/bokkagroup-com.md","jsonUrl":"https://nowen.ai/agents/bokkagroup-com.json","name":"The Bokka Group, Inc.","website":"https://www.bokkagroup.com","location":"Denver, CO, United States","address":{"city":"Denver","state":"CO","country":"United States"},"industry":"Construction Marketing","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:05:29.445Z","summary":"Remote CX agency helping home builders improve the buyer journey through consulting, marketing, and technology solutions.","description":"The Bokka Group is a remote, client-focused experience agency dedicated to improving the home buying journey for builders and developers. Serving primarily the home-building industry, the firm offers CX consulting, marketing services, and technology-enabled solutions to help teams align across departments, collect and act on customer feedback, and continuously improve the buyer experience. With a data-driven, journey-centric approach, the company helps clients map customer journeys, implement voice-of-the-customer programs, optimize lead generation and conversion, and deploy field-friendly communications tools. The organization emphasizes long-term partnerships, measurable outcomes, and a culture that values service, accountability, and ongoing innovation. The firm has worked with a wide range of builders, from regional to national players, and positions itself as a partner that blends strategy, marketing, and technology to deliver improved customer satisfaction, referrals, and employee engagement.","mission":"As a customer experience agency, our mission is to improve the home buying experience.","directory":{"industryName":"Construction Marketing","agentCount":8,"indexable":false,"hubUrl":"https://nowen.ai/industry/construction-marketing"},"aiReaderFamilies":["Amazon"],"advisorListingUrl":"https://haycion.com/advisors/bokkagroup-com","products":[{"name":"Consulting and Journey Mapping Services for Home Builders","type":"Service","url":"https://www.bokkagroup.com/customer-experience-services-home-builders-construction/consulting-services","summary":"Transform your home building organization into a customer-centric powerhouse with expert consulting and journey mapping services.","description":"CX consulting tailored for home builders that aligns departments and workflows around the buyer journey. Our consulting covers journey mapping, voice of the customer, online sales coaching, and organizational alignment to improve customer satisfaction. Journey mapping enhances the home buying experience by visualizing the customer journey and fostering team collaboration for immediate and long-term improvements.","pricing":{},"features":[{"name":"Journey Mapping","value":"Identify Customer Touchpoints","valueDescription":"Visualize critical emotional highs and lows throughout the customer's journey."},{"name":"Voice of the Customer","value":"Collect Customer Insights","valueDescription":"Listen to customers throughout their journey to drive meaningful change."},{"name":"Company Vision Alignment","value":"Align Company Goals","valueDescription":"Ensure that every department works towards a unified vision for exceptional customer service."},{"name":"New Home Sales Consulting","value":"Boost Sales Conversion Rates","valueDescription":"Implement tailored strategies that enhance the sales experience and increase lead conversions."},{"name":"Plan for Action","value":"Implement Effective Changes","valueDescription":"Expert guidance on filling experience gaps for better customer outcomes."},{"name":"Employee Engagement","value":"Enhance Employee Commitment","valueDescription":"Foster a culture that empowers employees to contribute to outstanding customer experiences."},{"name":"Unified Cross-Functional Buy-In","value":"Foster Team Collaboration","valueDescription":"Promotes alignment across departments, crucial for customer-centric approaches."},{"name":"Emotional Touchpoints Analysis","value":"Enhance Emotional Engagement","valueDescription":"Identify and improve critical moments in the buyer's journey."}]},{"name":"Marketing and Digital Media Services for Home Builders","type":"Service","url":"https://www.bokkagroup.com/customer-experience-services-home-builders-construction/marketing-services","summary":"Transform your home builder marketing to attract qualified buyers and improve sales conversion.","description":"Marketing services include data-driven strategy, full-funnel marketing, digital media placement, website design, usability testing, and marketing automation to attract, nurture, and convert buyers.","pricing":{},"features":[{"name":"Website Design Services","value":"Design Websites That Convert","valueDescription":"Create captivating websites that encourage user engagement."},{"name":"Campaign Optimization and Testing","value":"Maximize Campaign Performance","valueDescription":"Regularly refine marketing campaigns to ensure peak performance."},{"name":"Digital Media Planning and Buying","value":"Maximize Reach With Digital Media","valueDescription":"Ensure optimal exposure across multiple channels."},{"name":"Inbound Marketing","value":"Attract And Nurture With Inbound Marketing","valueDescription":"Use strategic content to draw in potential buyers."},{"name":"Social Media Advertising","value":"Build Brand Awareness","valueDescription":"Connect with potential buyers and enhance brand visibility."},{"name":"3D Virtual Tour Advertising","value":"Attract Attention With 3D Tours","valueDescription":"Utilize immersive virtual tours to showcase properties attractively."}]},{"name":"BuilderCX Customer Satisfaction Surveys","type":"Platform","url":"https://www.bokkagroup.com/customer-experience-services-home-builders-construction/customer-satisfaction-surveys/buildercx-home-builder-surveys","summary":"Enhances customer satisfaction through continuous feedback during the entire home buying process.","description":"VoC platform enabling ongoing feedback across the buyer journey with pre-built surveys and dashboards to identify drivers of satisfaction.","pricing":{},"features":[{"name":"Journey-Wide Data Collection","value":"Tracks Customer Feedback Continuously","valueDescription":"Connect with customers at various touchpoints to gather insights."},{"name":"Key Driver Identification","value":"Pinpoints Satisfaction Drivers","valueDescription":"Focuses on aspects that matter to customers to enable targeted improvements."},{"name":"Prebuilt Surveys and Dashboards","value":"Quickly Launch Customer Surveys","valueDescription":"Enables builders to gain insights rapidly without extensive customization."}]},{"name":"Builder Signal Construction Update Software","type":"Platform","url":"https://www.bokkagroup.com/builder-signal-construction-communication-software","summary":"Enhances homebuyer experience with real-time construction updates and streamlined communication.","description":"Platform that provides home buyers with timely updates and improves trust through continuous communication.","pricing":{},"features":[{"name":"Buyer Trust Enhancement","value":"Build Trust With Transparency","valueDescription":"Ensures homebuyers feel informed and valued throughout the construction process."},{"name":"Real-Time Construction Updates","value":"Receive Instant Updates","valueDescription":"Keeps homeowners engaged and satisfied with timely information."},{"name":"Streamlined Communication","value":"Simplify Communication","valueDescription":"Reduces misunderstandings and enhances collaboration between parties."}]}],"audiences":[],"segments":[{"name":"Voice of the customer","description":"Capabilities to collect, analyze, and act on buyer feedback across the home‑buying journey to identify satisfaction drivers and prioritize improvements.","color":1,"productNames":["BuilderCX Customer Satisfaction Surveys","Consulting and Journey Mapping Services for Home Builders"]},{"name":"Customer experience management for home builders","description":"Services and programs that align teams, map buyer journeys, coach sales, and implement measurable CX programs to improve satisfaction, referrals, and employee engagement.","color":2,"productNames":["Consulting and Journey Mapping Services for Home Builders","BuilderCX Customer Satisfaction Surveys","Builder Signal Construction Update Software"]},{"name":"Homebuyer communications","description":"Real‑time buyer communications and notification capabilities that increase transparency, reduce inquiries, and build trust during construction and handover.","color":3,"productNames":["Builder Signal Construction Update Software","Consulting and Journey Mapping Services for Home Builders"]},{"name":"Digital marketing for home builders","description":"Data‑driven acquisition, conversion optimization, media planning and website design tailored to attract, nurture, and convert home‑buyer leads.","color":4,"productNames":["Marketing and Digital Media Services for Home Builders"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://www.bokkagroup.com","text":"The Bokka Group, Inc."},{"url":"https://www.bokkagroup.com/customer-experience-services-home-builders-construction/consulting-services","text":"Consulting and Journey Mapping Services for Home Builders"},{"url":"https://www.bokkagroup.com/customer-experience-services-home-builders-construction/marketing-services","text":"Marketing and Digital Media Services for Home Builders"},{"url":"https://www.bokkagroup.com/customer-experience-services-home-builders-construction/customer-satisfaction-surveys/buildercx-home-builder-surveys","text":"BuilderCX Customer Satisfaction Surveys"},{"url":"https://www.bokkagroup.com/builder-signal-construction-communication-software","text":"Builder Signal Construction Update Software"}]}