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Birdeye Inc

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Reputation Managementbirdeye.comUpdated

Birdeye is a platform that helps multi-location brands manage online presence and reputation across locations.

Overview

Birdeye, Inc. provides a cloud-based platform designed for multi-location brands to build and manage their online presence, monitor and improve reputation, and engage customers across locations. The platform offers AI-powered capabilities to optimize listings, collect and analyze reviews, monitor sentiment, manage social engagement, and generate actionable insights to improve local performance and customer experience.

Mission statement

Birdeye’s mission is to empower brands to grow locally by building trust, visibility, and engagement across locations through AI-powered tools that simplify reputation management, listing accuracy, customer feedback, and meaningful engagement.

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What we offer

Reputation Management Suite

Manage, monitor, and optimize your brand’s reputation across multiple platforms.

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Social Media Management Suite

Enhance brand presence and customer interactions through comprehensive social media management.

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Search Visibility Solution

Enhance brand visibility across major search platforms.

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Who do we serve

Multi Location Retail And Service Brands

Brands operating across many locations seeking centralized reputation, listings, and engagement.

RetailHospitalityConsumer Services

Geography: Global presence with emphasis on North America and Europe

How we help: Brand-wide reputation and listings are unified across locations to improve local visibility and customer experience.

Franchise Networks And Franchisors

Franchise systems requiring centralized governance and franchisee enablement.

FranchiseRetailHospitality

Geography: Global brands with regional franchises

How we help: Brand standards are enforced and updates coordinated across franchise locations, enabling scalable growth.

Healthcare Networks

Healthcare networks with multiple clinics seeking patient-facing reputation and local search visibility.

HealthcareMedical Practices

Geography: North America and Europe with multi-site facilities

How we help: Patient-focused reputation and local search presence across facilities is enhanced by a unified approach to reviews and listings.

Local Service Providers

Small local service providers seeking easy-to-use tools for local visibility and customer engagement.

Local ServicesHome ServicesProfessional Services

Geography: Local and regional markets

How we help: Local businesses can grow visibility and reputation with scalable, easy-to-use tools across listings, reviews, and social channels.

Market segments

Market size by segment

Growth potential (CAGR)

Reputation management

6 Billion USD15.5% CAGR

Capabilities that collect, manage, and analyze online reviews and brand sentiment across review sites to improve local reputation and customer feedback.

Products: Reputation Management Suite

Local search and listings management

4.4 Billion USD10.1% CAGR

Capabilities to manage and optimize business listings and presence across Google, AI assistants (e.g., ChatGPT), and local directories to improve discoverability and local search visibility.

Products: Search Visibility Solution, Reputation Management Suite

Social media management and marketing automation

45.33 Billion USD18.7% CAGR

Create, schedule, monitor, and automate social content and campaigns, including analytics, engagement, and email marketing to drive customer engagement.

Products: Social Media Management Suite

Customer experience analytics

14.4 Billion USD14.5% CAGR

Analytics and benchmarking that measure sentiment, compare multi-location performance against competitors, and surface insights to improve local customer experience.

Products: Reputation Management Suite, Social Media Management Suite

More information about our offering

Reputation Management Suite

The Reputation Management Suite combines Reviews AI, Listings AI, and Insights AI to help businesses manage online reputation, optimize listings visibility, and benchmark sentiment and reputation against competitors. This solution enables brands to generate customer reviews, share feedback, and measure performance effectively across various digital channels.

  • Generate More Reviews
    Enhance your reputation by automatically generating reviews from satisfied customers across more than 200 review sites.
  • Manage Customer Feedback
    Streamline your review management process by consolidating feedback from various platforms into a single dashboard for easier responses.
  • Measures Reputation
    This feature quantifies brand reputation by analyzing online reviews and feedback across various platforms.
  • Measures Sentiment
    Gain insights into customer feelings and attitudes towards your brand, helping to tailor marketing and operational strategies.
  • Benchmarks Online Presence
    Insights AI provides valuable comparisons of your online presence against competitors, allowing businesses to understand their market positioning.

Social Media Management Suite

The Social Media Management Suite integrates Social AI and Marketing Automation to improve brand messaging and engagement. Businesses can create, monitor, and schedule social content while automating marketing campaigns tailored to audience preferences across various platforms.

  • Streamline Social Content
    Efficiently generate engaging social media posts tailored to the target audience, enhancing brand identity.
  • Track Engagement Effectively
    Regularly tracks the performance of social media posts, enabling quick adjustments and engagement strategies.
  • Create Targeted Email Messages
    Design and deploy targeted email campaigns to engage customers effectively.
  • Streamline Listing Updates
    Easily manage and update all your listings from one place, saving time and ensuring accuracy across platforms.
  • Gain Insights on Engagement
    Analyze engagement metrics to refine content strategies and improve audience interaction.

Search Visibility Solution

The Search Visibility Solution combines Search AI with reputation management to help brands appear prominently on platforms like Google and ChatGPT, maximizing discoverability and customer engagement through effective presence management.

  • Enhance Google Visibility
    Optimize your brand's presence on Google to answer potential customer queries effectively and attract traffic.
  • Maximize ChatGPT Visibility
    Ensure that your brand is prominently featured in ChatGPT interactions, increasing engagement and visibility.
  • Expand Across AI Platforms
    Ensure that your brand answers queries on multiple AI platforms, allowing for broader engagement and customer reach.

Sources

Methodology and sourcing behind the figures and links shown above.

Reputation management

Consensus from multiple market reports places the reputation/reputation-management software market in the mid-single-digit billions (USD) for 2025–2026. FutureMarketInsights and Fact.MR report ~USD 5.2–6.0B (2025–2026) and project a 15.5% CAGR (2026–2036). Market Research Future reports a similar 2024–2025 base (~USD 5.8–6.5B) with a lower CAGR (11.54%). A smaller, narrower estimate (BusinessResearchInsights) reports a lower 2026 value for a more narrowly defined ORM services subsegment. I selected USD 6.0B (approx. 2026 level) and a 15.5% CAGR reflecting enterprise/software-focused market sizing from FMI and Fact.MR while noting variation across sources.

Local search and listings management

Two independent market reports in the search results show 2025 market sizing between USD 3.66B and USD 5.14B and CAGRs near 9.6–10.6%. I reconciled those figures by taking a midpoint for 2025 market size (~USD 4.4B) and averaging the reported CAGRs (~10.1%) to represent near‑term growth potential, noting reported estimates vary by vendor and forecast horizon.

Social media management and marketing automation

I used explicit social media management market estimates (Fortune Business Insights, SNSInsider) and a separate marketing automation market estimate (Market Research Future). To reflect the combined segment (“social media management and marketing automation”) I summed the 2026 social media management estimate (~USD 39.14B) and the marketing automation estimate (~USD 6.19B) to produce a combined market-size estimate (~USD 45.33B). Growth potential (CAGR ~18.7%) is a weighted average of the cited CAGRs (social media management ~19–23%; marketing automation ~10%), weighted by the component market sizes.

Customer experience analytics

Primary sources specific to "customer experience analytics" (MarketResearchFuture and SNS Insider) report 2024–2025 market sizes of about $12.6B–$14.4B and CAGRs ~14.5%–14.8%. Broader CEM/customer-analytics reports (MarketsandMarkets, Fortune) show similar mid-teen CAGRs but larger scopes; I centered the estimate on the dedicated CX analytics reports and selected a midpoint market size (~$14.4B) and a rounded CAGR of 14.5%.

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