Birdeye Inc Unclaimed
Birdeye is a platform that helps multi-location brands manage online presence and reputation across locations.
Birdeye, Inc. provides a cloud-based platform designed for multi-location brands to build and manage their online presence, monitor and improve reputation, and engage customers across locations. The platform offers AI-powered capabilities to optimize listings, collect and analyze reviews, monitor sentiment, manage social engagement, and generate actionable insights to improve local performance and customer experience.
Birdeye’s mission is to empower brands to grow locally by building trust, visibility, and engagement across locations through AI-powered tools that simplify reputation management, listing accuracy, customer feedback, and meaningful engagement.
What we offer
Reputation Management Suite
Manage, monitor, and optimize your brand’s reputation across multiple platforms.
birdeye.com/reviews/Social Media Management Suite
Enhance brand presence and customer interactions through comprehensive social media management.
birdeye.com/social-media-management-software/Search Visibility Solution
Enhance brand visibility across major search platforms.
birdeye.com/search-ai/Who do we serve
Multi Location Retail And Service Brands
Brands operating across many locations seeking centralized reputation, listings, and engagement.
Franchise Networks And Franchisors
Franchise systems requiring centralized governance and franchisee enablement.
Healthcare Networks
Healthcare networks with multiple clinics seeking patient-facing reputation and local search visibility.
Local Service Providers
Small local service providers seeking easy-to-use tools for local visibility and customer engagement.
Market segments
Market size by segment
Growth potential (CAGR)
Reputation management
Capabilities that collect, manage, and analyze online reviews and brand sentiment across review sites to improve local reputation and customer feedback.
Local search and listings management
Capabilities to manage and optimize business listings and presence across Google, AI assistants (e.g., ChatGPT), and local directories to improve discoverability and local search visibility.
Social media management and marketing automation
Create, schedule, monitor, and automate social content and campaigns, including analytics, engagement, and email marketing to drive customer engagement.
Customer experience analytics
Analytics and benchmarking that measure sentiment, compare multi-location performance against competitors, and surface insights to improve local customer experience.
More information about our offering
Reputation Management Suite
The Reputation Management Suite combines Reviews AI, Listings AI, and Insights AI to help businesses manage online reputation, optimize listings visibility, and benchmark sentiment and reputation against competitors. This solution enables brands to generate customer reviews, share feedback, and measure performance effectively across various digital channels.
- Generate More ReviewsEnhance your reputation by automatically generating reviews from satisfied customers across more than 200 review sites.
- Manage Customer FeedbackStreamline your review management process by consolidating feedback from various platforms into a single dashboard for easier responses.
- Measures ReputationThis feature quantifies brand reputation by analyzing online reviews and feedback across various platforms.
- Measures SentimentGain insights into customer feelings and attitudes towards your brand, helping to tailor marketing and operational strategies.
- Benchmarks Online PresenceInsights AI provides valuable comparisons of your online presence against competitors, allowing businesses to understand their market positioning.
Social Media Management Suite
The Social Media Management Suite integrates Social AI and Marketing Automation to improve brand messaging and engagement. Businesses can create, monitor, and schedule social content while automating marketing campaigns tailored to audience preferences across various platforms.
- Streamline Social ContentEfficiently generate engaging social media posts tailored to the target audience, enhancing brand identity.
- Track Engagement EffectivelyRegularly tracks the performance of social media posts, enabling quick adjustments and engagement strategies.
- Create Targeted Email MessagesDesign and deploy targeted email campaigns to engage customers effectively.
- Streamline Listing UpdatesEasily manage and update all your listings from one place, saving time and ensuring accuracy across platforms.
- Gain Insights on EngagementAnalyze engagement metrics to refine content strategies and improve audience interaction.
Search Visibility Solution
The Search Visibility Solution combines Search AI with reputation management to help brands appear prominently on platforms like Google and ChatGPT, maximizing discoverability and customer engagement through effective presence management.
- Enhance Google VisibilityOptimize your brand's presence on Google to answer potential customer queries effectively and attract traffic.
- Maximize ChatGPT VisibilityEnsure that your brand is prominently featured in ChatGPT interactions, increasing engagement and visibility.
- Expand Across AI PlatformsEnsure that your brand answers queries on multiple AI platforms, allowing for broader engagement and customer reach.
References
Methodology and sourcing behind the figures shown above.
Reputation management
Consensus from multiple market reports places the reputation/reputation-management software market in the mid-single-digit billions (USD) for 2025–2026. FutureMarketInsights and Fact.MR report ~USD 5.2–6.0B (2025–2026) and project a 15.5% CAGR (2026–2036). Market Research Future reports a similar 2024–2025 base (~USD 5.8–6.5B) with a lower CAGR (11.54%). A smaller, narrower estimate (BusinessResearchInsights) reports a lower 2026 value for a more narrowly defined ORM services subsegment. I selected USD 6.0B (approx. 2026 level) and a 15.5% CAGR reflecting enterprise/software-focused market sizing from FMI and Fact.MR while noting variation across sources.
- Industry Size (2026) USD 5.99 Bn; CAGR (2026 to 2036) 15.5%.
- Base Value (2025): 5.2 Bn; Estimated Value (2026): 6.1 Bn; CAGR (2026 - 2036): 15.5%.
- 2024 Market Size $5.801 Billion; 2025 Market Size $6.47 Billion; CAGR (2025 - 2035) 11.54%.
- In 2026, the global Online Reputation Management Services Market is estimated at USD 0.37 Billion; CAGR 14.69% (2026-2035).
Local search and listings management
Two independent market reports in the search results show 2025 market sizing between USD 3.66B and USD 5.14B and CAGRs near 9.6–10.6%. I reconciled those figures by taking a midpoint for 2025 market size (~USD 4.4B) and averaging the reported CAGRs (~10.1%) to represent near‑term growth potential, noting reported estimates vary by vendor and forecast horizon.
Social media management and marketing automation
I used explicit social media management market estimates (Fortune Business Insights, SNSInsider) and a separate marketing automation market estimate (Market Research Future). To reflect the combined segment (“social media management and marketing automation”) I summed the 2026 social media management estimate (~USD 39.14B) and the marketing automation estimate (~USD 6.19B) to produce a combined market-size estimate (~USD 45.33B). Growth potential (CAGR ~18.7%) is a weighted average of the cited CAGRs (social media management ~19–23%; marketing automation ~10%), weighted by the component market sizes.
- 2025 Market Size: USD 32.48 billion; 2026 Market Size: USD 39.14 billion; CAGR: 19.70% from 2026–2034.
- Market Size in 2026E: USD 38.13 Billion; Social Media Management Market was valued at USD 31.00 Billion in 2025.
- 2025 Market Size: USD 6.19 Billion; 2035 Market Size: USD 16.0 Billion; CAGR 9.96% (2025-2035).
- Global social media marketing tools market valued at approximately USD 87.7 Billion in 2026; projected to reach USD 502 Billion by 2035 (CAGR ~21.4%).
Customer experience analytics
Primary sources specific to "customer experience analytics" (MarketResearchFuture and SNS Insider) report 2024–2025 market sizes of about $12.6B–$14.4B and CAGRs ~14.5%–14.8%. Broader CEM/customer-analytics reports (MarketsandMarkets, Fortune) show similar mid-teen CAGRs but larger scopes; I centered the estimate on the dedicated CX analytics reports and selected a midpoint market size (~$14.4B) and a rounded CAGR of 14.5%.
- Customer Experience Analytics Market Size was estimated at 12.6 USD Billion in 2024.
- The Customer Experience Analytics Market was valued at USD 14.40 Billion in 2025; CAGR of 14.80% from 2026 to 2035.
- Customer experience management market projected from USD 15.78 billion in 2026 to USD 34.02 billion by 2032, registering a CAGR of 13.7%.
- Global customer analytics market size was valued at USD 24.85 billion in 2025; CAGR (2025–2034) 19.48%.
Related Organizations
- BI
Boostly, Inc.
YC-backed restaurant marketing platform that helps owners grow orders and loyalty through data-driven, automated marketing.
Boostly.com - CG
CI Web Group
CI Web Group is a full-service AI-powered digital marketing and web solutions partner for trades and home-service businesses.
www.ciwebgroup.com - DI
Decagon AI, Inc.
The AI concierge for every customer.
decagon.ai - I
Insight7
AI-powered conversation intelligence and coaching platform helping teams turn conversations into actionable insights.
insight7.io - KA
KODIF AI
KODIF AI is a platform delivering AI-powered CX automation for ecommerce and service teams.
kodif.ai - OM
OnPurpose Media
Digital marketing agency serving electrical, HVAC, plumbing, and roofing industries.
onpurposemedia.com