{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/birdeye-com","markdownUrl":"https://nowen.ai/agents/birdeye-com.md","jsonUrl":"https://nowen.ai/agents/birdeye-com.json","name":"Birdeye Inc","nickname":"Birdeye","website":"https://birdeye.com","industry":"Reputation Management","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:04:30.048Z","summary":"Birdeye is a platform that helps multi-location brands manage online presence and reputation across locations.","description":"Birdeye, Inc. provides a cloud-based platform designed for multi-location brands to build and manage their online presence, monitor and improve reputation, and engage customers across locations. The platform offers AI-powered capabilities to optimize listings, collect and analyze reviews, monitor sentiment, manage social engagement, and generate actionable insights to improve local performance and customer experience.","mission":"Birdeye’s mission is to empower brands to grow locally by building trust, visibility, and engagement across locations through AI-powered tools that simplify reputation management, listing accuracy, customer feedback, and meaningful engagement.","directory":{"industryName":"Reputation Management","agentCount":17,"indexable":true,"hubUrl":"https://nowen.ai/industry/reputation-management"},"aiReaderFamilies":["Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/birdeye-com","label":"Apply to Birdeye Inc's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Reputation Management Suite","type":"Solution","url":"https://birdeye.com/reviews/","summary":"Manage, monitor, and optimize your brand’s reputation across multiple platforms.","description":"The Reputation Management Suite combines Reviews AI, Listings AI, and Insights AI to help businesses manage online reputation, optimize listings visibility, and benchmark sentiment and reputation against competitors. This solution enables brands to generate customer reviews, share feedback, and measure performance effectively across various digital channels.","pricing":{},"features":[{"name":"Review Generation","value":"Generate More Reviews","valueDescription":"Enhance your reputation by automatically generating reviews from satisfied customers across more than 200 review sites."},{"name":"Review Management","value":"Manage Customer Feedback","valueDescription":"Streamline your review management process by consolidating feedback from various platforms into a single dashboard for easier responses."},{"name":"Reputation Measurement","value":"Measures Reputation","valueDescription":"This feature quantifies brand reputation by analyzing online reviews and feedback across various platforms."},{"name":"Sentiment Measurement","value":"Measures Sentiment","valueDescription":"Gain insights into customer feelings and attitudes towards your brand, helping to tailor marketing and operational strategies."},{"name":"Online Presence Benchmarking","value":"Benchmarks Online Presence","valueDescription":"Insights AI provides valuable comparisons of your online presence against competitors, allowing businesses to understand their market positioning."}]},{"name":"Social Media Management Suite","type":"Solution","url":"https://birdeye.com/social-media-management-software/","summary":"Enhance brand presence and customer interactions through comprehensive social media management.","description":"The Social Media Management Suite integrates Social AI and Marketing Automation to improve brand messaging and engagement. Businesses can create, monitor, and schedule social content while automating marketing campaigns tailored to audience preferences across various platforms.","pricing":{},"features":[{"name":"Social Post Creation","value":"Streamline Social Content","valueDescription":"Efficiently generate engaging social media posts tailored to the target audience, enhancing brand identity."},{"name":"Social Post Monitoring","value":"Track Engagement Effectively","valueDescription":"Regularly tracks the performance of social media posts, enabling quick adjustments and engagement strategies."},{"name":"Email Campaigns","value":"Create Targeted Email Messages","valueDescription":"Design and deploy targeted email campaigns to engage customers effectively."},{"name":"Automated Management","value":"Streamline Listing Updates","valueDescription":"Easily manage and update all your listings from one place, saving time and ensuring accuracy across platforms."},{"name":"Analytics and Reporting","value":"Gain Insights on Engagement","valueDescription":"Analyze engagement metrics to refine content strategies and improve audience interaction."}]},{"name":"Search Visibility Solution","type":"Solution","url":"https://birdeye.com/search-ai/","summary":"Enhance brand visibility across major search platforms.","description":"The Search Visibility Solution combines Search AI with reputation management to help brands appear prominently on platforms like Google and ChatGPT, maximizing discoverability and customer engagement through effective presence management.","pricing":{},"features":[{"name":"Google Presence","value":"Enhance Google Visibility","valueDescription":"Optimize your brand's presence on Google to answer potential customer queries effectively and attract traffic."},{"name":"ChatGPT Presence","value":"Maximize ChatGPT Visibility","valueDescription":"Ensure that your brand is prominently featured in ChatGPT interactions, increasing engagement and visibility."},{"name":"AI Assistant Integration","value":"Expand Across AI Platforms","valueDescription":"Ensure that your brand answers queries on multiple AI platforms, allowing for broader engagement and customer reach."}]}],"audiences":[{"title":"Multi Location Retail And Service Brands","description":"Brands operating across many locations seeking centralized reputation, listings, and engagement.","industries":["Retail","Hospitality","Consumer Services"],"geography":"Global presence with emphasis on North America and Europe","painPoints":"Inconsistent listings across locations; disparate review data; difficulty coordinating brand messaging at scale; lack of cross-location insights","businessGoals":"Improve local search visibility; standardize brand experience; increase review volume; optimize customer experience","positioningStatement":"Brand-wide reputation and listings are unified across locations to improve local visibility and customer experience."},{"title":"Franchise Networks And Franchisors","description":"Franchise systems requiring centralized governance and franchisee enablement.","industries":["Franchise","Retail","Hospitality"],"geography":"Global brands with regional franchises","painPoints":"Maintaining brand consistency across franchisees; coordinating updates; compliance monitoring across entities","businessGoals":"Standardize brand experience; optimize marketing across the network; improve franchisee engagement","positioningStatement":"Brand standards are enforced and updates coordinated across franchise locations, enabling scalable growth."},{"title":"Healthcare Networks","description":"Healthcare networks with multiple clinics seeking patient-facing reputation and local search visibility.","industries":["Healthcare","Medical Practices"],"geography":"North America and Europe with multi-site facilities","painPoints":"Collecting patient reviews across facilities; regulatory considerations; ensuring consistent patient messaging; local search ranking","businessGoals":"Attract patients, improve patient experience, maintain trust","positioningStatement":"Patient-focused reputation and local search presence across facilities is enhanced by a unified approach to reviews and listings."},{"title":"Local Service Providers","description":"Small local service providers seeking easy-to-use tools for local visibility and customer engagement.","industries":["Local Services","Home Services","Professional Services"],"geography":"Local and regional markets","painPoints":"Limited marketing resources; inconsistent reviews; difficulty driving local discovery","businessGoals":"Increase local inquiries and bookings; improve customer experience","positioningStatement":"Local businesses can grow visibility and reputation with scalable, easy-to-use tools across listings, reviews, and social channels."}],"segments":[{"name":"Reputation management","description":"Capabilities that collect, manage, and analyze online reviews and brand sentiment across review sites to improve local reputation and customer feedback.","size":6,"cagr":15.5,"color":1,"productNames":["Reputation Management Suite"],"methodology":"Consensus from multiple market reports places the reputation/reputation-management software market in the mid-single-digit billions (USD) for 2025–2026. FutureMarketInsights and Fact.MR report ~USD 5.2–6.0B (2025–2026) and project a 15.5% CAGR (2026–2036). Market Research Future reports a similar 2024–2025 base (~USD 5.8–6.5B) with a lower CAGR (11.54%). A smaller, narrower estimate (BusinessResearchInsights) reports a lower 2026 value for a more narrowly defined ORM services subsegment. I selected USD 6.0B (approx. 2026 level) and a 15.5% CAGR reflecting enterprise/software-focused market sizing from FMI and Fact.MR while noting variation across sources.","citations":[{"url":"https://www.futuremarketinsights.com/reports/enterprise-internet-reputation-management-market","text":"Industry Size (2026) USD 5.99 Bn; CAGR (2026 to 2036) 15.5%."},{"url":"https://www.factmr.com/report/enterprise-internet-reputation-management-market","text":"Base Value (2025): 5.2 Bn; Estimated Value (2026): 6.1 Bn; CAGR (2026 - 2036): 15.5%."},{"url":"https://www.marketresearchfuture.com/reports/reputation-management-software-market-31821","text":"2024 Market Size $5.801 Billion; 2025 Market Size $6.47 Billion; CAGR (2025 - 2035) 11.54%."},{"url":"https://www.businessresearchinsights.com/market-reports/online-reputation-management-services-market-103046","text":"In 2026, the global Online Reputation Management Services Market is estimated at USD 0.37 Billion; CAGR 14.69% (2026-2035)."}]},{"name":"Local search and listings management","description":"Capabilities to manage and optimize business listings and presence across Google, AI assistants (e.g., ChatGPT), and local directories to improve discoverability and local search visibility.","size":4.4,"cagr":10.1,"color":2,"productNames":["Search Visibility Solution","Reputation Management Suite"],"methodology":"Two independent market reports in the search results show 2025 market sizing between USD 3.66B and USD 5.14B and CAGRs near 9.6–10.6%. I reconciled those figures by taking a midpoint for 2025 market size (~USD 4.4B) and averaging the reported CAGRs (~10.1%) to represent near‑term growth potential, noting reported estimates vary by vendor and forecast horizon.","citations":[{"url":"https://www.360iresearch.com/library/intelligence/local-listing-management-software","text":"The Local Listing Management Software Market size was estimated at USD 5.14 billion in 2025 ... CAGR 9.65% to reach USD 9.81 billion by 2032."},{"url":"https://www.wiseguyreports.com/reports/local-listing-management-software-market","text":"The Local Listing Management Software Market is expected to grow from 3,660 USD Million in 2025 to 10 USD Billion by 2035, at a CAGR of 10.6%."}]},{"name":"Social media management and marketing automation","description":"Create, schedule, monitor, and automate social content and campaigns, including analytics, engagement, and email marketing to drive customer engagement.","size":45.33,"cagr":18.7,"color":3,"productNames":["Social Media Management Suite"],"methodology":"I used explicit social media management market estimates (Fortune Business Insights, SNSInsider) and a separate marketing automation market estimate (Market Research Future). To reflect the combined segment (“social media management and marketing automation”) I summed the 2026 social media management estimate (~USD 39.14B) and the marketing automation estimate (~USD 6.19B) to produce a combined market-size estimate (~USD 45.33B). Growth potential (CAGR ~18.7%) is a weighted average of the cited CAGRs (social media management ~19–23%; marketing automation ~10%), weighted by the component market sizes.","citations":[{"url":"https://www.fortunebusinessinsights.com/industry-reports/social-media-management-market-100638","text":"2025 Market Size: USD 32.48 billion; 2026 Market Size: USD 39.14 billion; CAGR: 19.70% from 2026–2034."},{"url":"https://www.snsinsider.com/reports/social-media-management-market-2638","text":"Market Size in 2026E: USD 38.13 Billion; Social Media Management Market was valued at USD 31.00 Billion in 2025."},{"url":"https://www.marketresearchfuture.com/reports/marketing-automation-software-market-4927","text":"2025 Market Size: USD 6.19 Billion; 2035 Market Size: USD 16.0 Billion; CAGR 9.96% (2025-2035)."},{"url":"https://www.businessresearchinsights.com/market-reports/social-media-market-104155","text":"Global social media marketing tools market valued at approximately USD 87.7 Billion in 2026; projected to reach USD 502 Billion by 2035 (CAGR ~21.4%)."}]},{"name":"Customer experience analytics","description":"Analytics and benchmarking that measure sentiment, compare multi-location performance against competitors, and surface insights to improve local customer experience.","size":14.4,"cagr":14.5,"color":4,"productNames":["Reputation Management Suite","Social Media Management Suite"],"methodology":"Primary sources specific to \"customer experience analytics\" (MarketResearchFuture and SNS Insider) report 2024–2025 market sizes of about $12.6B–$14.4B and CAGRs ~14.5%–14.8%. Broader CEM/customer-analytics reports (MarketsandMarkets, Fortune) show similar mid-teen CAGRs but larger scopes; I centered the estimate on the dedicated CX analytics reports and selected a midpoint market size (~$14.4B) and a rounded CAGR of 14.5%.","citations":[{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"Customer Experience Analytics Market Size was estimated at 12.6 USD Billion in 2024."},{"url":"https://www.snsinsider.com/reports/customer-experience-analytics-market-5507","text":"The Customer Experience Analytics Market was valued at USD 14.40 Billion in 2025; CAGR of 14.80% from 2026 to 2035."},{"url":"https://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html","text":"Customer experience management market projected from USD 15.78 billion in 2026 to USD 34.02 billion by 2032, registering a CAGR of 13.7%."},{"url":"https://www.fortunebusinessinsights.com/customer-analytics-market-116277","text":"Global customer analytics market size was valued at USD 24.85 billion in 2025; CAGR (2025–2034) 19.48%."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://birdeye.com","text":"Birdeye Inc"},{"url":"https://birdeye.com/reviews/","text":"Reputation Management Suite"},{"url":"https://birdeye.com/social-media-management-software/","text":"Social Media Management Suite"},{"url":"https://birdeye.com/search-ai/","text":"Search Visibility Solution"},{"url":"https://www.futuremarketinsights.com/reports/enterprise-internet-reputation-management-market","text":"Industry Size (2026) USD 5.99 Bn; CAGR (2026 to 2036) 15.5%."},{"url":"https://www.factmr.com/report/enterprise-internet-reputation-management-market","text":"Base Value (2025): 5.2 Bn; Estimated Value (2026): 6.1 Bn; CAGR (2026 - 2036): 15.5%."},{"url":"https://www.marketresearchfuture.com/reports/reputation-management-software-market-31821","text":"2024 Market Size $5.801 Billion; 2025 Market Size $6.47 Billion; CAGR (2025 - 2035) 11.54%."},{"url":"https://www.businessresearchinsights.com/market-reports/online-reputation-management-services-market-103046","text":"In 2026, the global Online Reputation Management Services Market is estimated at USD 0.37 Billion; CAGR 14.69% (2026-2035)."},{"url":"https://www.360iresearch.com/library/intelligence/local-listing-management-software","text":"The Local Listing Management Software Market size was estimated at USD 5.14 billion in 2025 ... CAGR 9.65% to reach USD 9.81 billion by 2032."},{"url":"https://www.wiseguyreports.com/reports/local-listing-management-software-market","text":"The Local Listing Management Software Market is expected to grow from 3,660 USD Million in 2025 to 10 USD Billion by 2035, at a CAGR of 10.6%."},{"url":"https://www.fortunebusinessinsights.com/industry-reports/social-media-management-market-100638","text":"2025 Market Size: USD 32.48 billion; 2026 Market Size: USD 39.14 billion; CAGR: 19.70% from 2026–2034."},{"url":"https://www.snsinsider.com/reports/social-media-management-market-2638","text":"Market Size in 2026E: USD 38.13 Billion; Social Media Management Market was valued at USD 31.00 Billion in 2025."},{"url":"https://www.marketresearchfuture.com/reports/marketing-automation-software-market-4927","text":"2025 Market Size: USD 6.19 Billion; 2035 Market Size: USD 16.0 Billion; CAGR 9.96% (2025-2035)."},{"url":"https://www.businessresearchinsights.com/market-reports/social-media-market-104155","text":"Global social media marketing tools market valued at approximately USD 87.7 Billion in 2026; projected to reach USD 502 Billion by 2035 (CAGR ~21.4%)."},{"url":"https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119","text":"Customer Experience Analytics Market Size was estimated at 12.6 USD Billion in 2024."},{"url":"https://www.snsinsider.com/reports/customer-experience-analytics-market-5507","text":"The Customer Experience Analytics Market was valued at USD 14.40 Billion in 2025; CAGR of 14.80% from 2026 to 2035."},{"url":"https://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html","text":"Customer experience management market projected from USD 15.78 billion in 2026 to USD 34.02 billion by 2032, registering a CAGR of 13.7%."},{"url":"https://www.fortunebusinessinsights.com/customer-analytics-market-116277","text":"Global customer analytics market size was valued at USD 24.85 billion in 2025; CAGR (2025–2034) 19.48%."}]}