AVOXI Unclaimed

Enhance global communications with AVOXI's scalable and AI-ready Cloud Voice Platform.

Enhance business communications with AVOXI's versatile virtual numbers for local and global reach.

Gain valuable insights to enhance call quality and optimize customer experience.

Seamlessly integrate voice capabilities and automate number delivery with AVOXI's programmable API.

Enhance communication with reliable and scalable SIP trunking solutions worldwide.

Improves outbound performance with local caller ID, increasing answer rates by providing a familiar return number.

Enhance customer support by integrating AVOXI voice with Zendesk for seamless call management.

Enhance Five9 contact center operations with global voice integration and streamlined SIP management.

Enhance NICE inContact with global voice capabilities for improved customer engagement.

Enhance Webex contact centers with global voice services for seamless communication.

Access thousands of local and toll-free numbers in 150+ countries, ensuring seamless global connectivity for your business.

Voice capabilities designed to deliver global inbound/outbound contact center routing, local presence, and integrations with CCaaS/CRM platforms to support enterprise contact center operations.

Carrier-grade SIP trunk services and global routing that connect enterprise PBX/UC stacks to international PSTN and local carriers for reliable, scalable voice transport.

API-first voice provisioning and management for developers and platforms to automate number delivery, SIP management, and extend global voice footprints.

International numbering inventory and local caller identity services (DIDs, toll-free, UIFN, TrueLocal) that create local presence, enable porting, and improve answer rates.

Real-time and historical voice quality, call traffic, and proactive testing capabilities used to monitor MOS/jitter/packet loss, optimize routing, and reduce outages.

AVOXI Cloud Voice Platform

AVOXI’s enterprise cloud voice platform delivers with global reach, deep intelligence, seamless integrations, and AI-ready infrastructure. The platform supports scalable voice services for enterprises and includes a SaaS-based management approach, wide number type support, voice analytics, and programmable APIs to connect with other CCaaS/UCaaS/CPaaS apps.

• Support Intelligent Voice Workflows
  Integrating AI capabilities enables automation and enhances customer interactions by supporting complex workflows.
• Enable Global Communication
  Access to numbers in over 150 countries ensures businesses can reach customers no matter where they are located.
• Automate Management Tasks
  Streamlines operations and reduces manual efforts in managing voice resources.
• Connect Flexibly
  Easily connect to other systems and manage calls through programmable APIs tailored to business needs.
• Maximize Uptime
  Advanced monitoring helps resolve issues rapidly, improving overall service reliability.
• Ensure Continuity
  Allows for smooth transitions and minimizes downtime when changing service providers.
• Enhance Existing Environments
  Flexible integrations allow businesses to leverage existing applications without disruption.
• Gain Operational Insights
  Leverages data analytics to inform operational decisions and enhance service delivery.

Virtual Numbers

AVOXI provides a broad inventory of virtual numbers for global reach, including Local DIDs, Toll-Free numbers, TrueLocal, UIFN, Non-Geographic, and Vanity Numbers, enabling local presence and global reach from one platform.

• Provide Free Calls
  Toll-Free numbers allow customers to contact you at no cost, enhancing customer interactions.
• Establish Local Presence
  Local DIDs allow businesses to establish a trusted local presence, connecting with customers effectively.
• Improve Answer Rates
  TrueLocal numbers increase answer rates by displaying a familiar area code to clients.
• Reach Nationwide Quickly
  Non-Geographic numbers provide businesses with a national presence without being tied to a specific location.
• Global Toll-Free Access
  UIFN allows businesses to maintain a single toll-free number across different countries, simplifying international communication.
• Enhance Brand Recognition
  Vanity numbers create a unique identity and improve customer recall through easy-to-remember sequences.
• Integrate SMS Communications
  SMS-enabled virtual numbers allow businesses to engage with customers through text, enhancing customer service.

Cloud Voice Analytics

Cloud Voice Analytics turns call data into actionable insights across numbers and geographies. It includes reports on traffic by number and region, real-time voice quality metrics, and proactive testing capabilities to optimize operations and CX.

• Evaluate Call Quality
  Monitor critical voice quality metrics for each call to ensure optimal performance.
• Track Call Activity
  Real-time insights into peak usage help optimize your call handling.
• Reduce Downtime
  Anticipate issues before they impact operations, ensuring smooth service.
• Optimize Resource Allocation
  Identify regions with high call volume to strategically allocate support.
• Ensure Number Functionality
  Proactively validate number availability and functionality across regions.
• Analyze Call Performance
  Access detailed analytics to make informed decisions based on call traffic.

Programmable Voice API

AVOXI Programmable Voice API enables developers to integrate AVOXI into their platforms, extend voice footprints, and automate number delivery. It provides API-based connectivity to scale and customize voice capabilities.

• Integrate Voice Services Easily
  Developers can integrate AVOXI's voice services into their applications with minimal effort, enhancing workflow efficiency and user experience.
• Streamline Number Provisioning
  Automation minimizes manual effort and speeds up operations for provisioning and routing, ensuring quicker deployment and management of voice capabilities.
• Broaden Market Reach
  Effortlessly increase your number inventory across various regions, facilitating broader global communication capabilities.
• Optimize Voice Quality
  Manage SIP settings to maintain high call quality and stability, supporting a reliable voice infrastructure tailored to business needs.
• Seamless Number Transition
  Engage with AVOXI experts for a smooth transition of phone numbers, ensuring minimal disruption during the porting process.

SIP Trunking

SIP Trunking connects your existing communications stack to AVOXI’s international voice services. It features a carrier-grade network, global backbone, and seamless SIP integration with your environment to ensure reliable, secure voice.

• Ensure High Service Availability
  Benefit from a resilient network designed for optimal performance, making sure voice services are available when needed.
• Streamline Operations
  Integrate effortlessly with your current communication systems, reducing complexity and enhancing efficiency.
• Expand Global Reach
  Easily connect with customers around the world through a diverse array of local and toll-free numbers.
• Protect Communications
  Secure your voice calls with advanced encryption methods and robust security measures to prevent unauthorized access.
• Adjust Seamlessly
  Adapt your communication capacity to match seasonal demands or business growth without disruption.
• Lower Communication Expenses
  Switching to SIP trunking can significantly reduce your overall telecommunication costs compared to traditional systems.

TrueLocal Caller ID

TrueLocal provides two-way local caller ID to establish a local presence and improve outbound performance. It helps increase answer rates, enhance brand perception in key markets, and enables customers to call back on the same number.

• Strengthens Brand Trust
  Establishing a local presence ensures customers recognize and trust the calling number.
• Boosts Answer Rates
  Using local numbers significantly enhances the likelihood that customers will answer the call.
• Ensures Local ID Visibility
  Outbound calls appear with local ID, fostering trust and familiarity for recipients.
• Facilitates Easy Callbacks
  Two-way local caller ID allows for immediate customer callbacks, improving communication efficiency.
• Establishes Local Identity
  Provides businesses with a recognizable local number to build their presence globally.

Zendesk Integration

Enterprise-ready voice integration for Zendesk allows automated call logging, caller ID screen pops, and one-click calling within the Zendesk workspace. It centralizes customer interaction data and improves agent productivity.

• Saves Time and Reduces Errors
  Eliminates manual data entry, allowing agents to focus more on customer interaction than administrative tasks.
• Provides Instant Context
  Gives agents immediate access to customer information, improving the quality of interactions and satisfaction rates.
• Simplifies Communication
  Facilitates effective interaction between agents and customers by integrating voice functionality directly into Zendesk.
• Enhances Review Process
  Allows agents to access call recordings and notes easily for better follow-up on customer inquiries.
• Quick Installation
  Get up and running without lengthy setups or complicated configurations.
• Increases Agent Efficiency
  Makes it easier for agents to connect with customers without needing to dial manually.

Five9 Integration

Enterprise-grade integration of AVOXI with Five9 to deliver global voice coverage and SIP-based call routing within your Five9 contact center. It enables SIP forwarding and unified number management across regions.

• Access AVOXI’s Global Numbers
  Facilitates immediate connection to customers worldwide through an extensive inventory of local, toll-free, and virtual numbers.
• Integrate SIP for Voice Calls
  Facilitates voice communication without disrupting existing workflows, ensuring high-quality call management.
• Establish Local Presence
  Ensures seamless communication and builds trust with customers by providing local presence through native numbers.
• Ensure Continuous Service
  Provides peace of mind with dedicated support and monitoring, ensuring high availability and performance.

NICE inContact Integration

Enterprise-grade integration of AVOXI with NICE inContact to extend global voice coverage, SIP forwarding, and cloud-based provisioning within NICE inContact environments.

• Expand Global Reach
  Enable immediate local presence with a robust inventory of numbers worldwide.
• Seamless Call Integration
  Effortlessly integrate AVOXI's SIP calls into NICE inContact without workflow disruptions.
• Manage Numbers Efficiently
  Streamline the management of global voice numbers directly from NICE inContact.
• Enable Complete Communication
  Support comprehensive call functions including local caller ID for improved customer interactions.

Webex Integration

AVOXI Webex integration enables SIP forwarding and two-way voice for Webex contact centers, delivering global coverage and scalable voice services in conjunction with Webex.

• Access 150+ Countries
  Connect seamlessly across global markets with AVOXI's extensive carrier partnerships, ensuring reliable communication for your Webex users.
• Utilize SIP-Based Routing
  Manage incoming calls effectively by routing them through a robust SIP integration, enhancing call quality and stability.
• Enable Inbound/Outbound Calls
  Implement comprehensive voice solutions allowing users to make and receive calls effortlessly through Webex.

Global Coverage

Global Coverage provides carrier-grade international voice services across 150+ countries, with a robust inventory of numbers and direct connections to local carriers to ensure reliable global reach.

• Ensures Reliable Voice Services
  Connect seamlessly with a robust network of local carriers, ensuring quality and reliability for your global voice communications.
• Expands Global Reach
  Simplify your international expansion with access to voice services in over 150 countries, covering a wide array of markets seamlessly.
• Improves Customer Engagement
  Leverage TrueLocal service to enhance customer interactions, ensuring your outbound calls are recognized and answered.
• Facilitates Seamless Transition
  Easily port your existing numbers globally without additional costs, ensuring continuity of service.