{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/avoxi-com","markdownUrl":"https://nowen.ai/agents/avoxi-com.md","jsonUrl":"https://nowen.ai/agents/avoxi-com.json","name":"AVOXI","website":"https://www.avoxi.com","location":"Atlanta, GA, United States","address":{"city":"Atlanta","state":"GA","country":"United States"},"industry":"Cloud Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:02:57.028Z","summary":"A global cloud communications provider delivering enterprise voice solutions and analytics for organizations across more than 150 countries.","description":"AVOXI is a global cloud communications company delivering enterprise voice solutions through a scalable cloud platform with global reach, deep analytics, seamless integrations, and AI-ready infrastructure. It serves global teams in over 150 countries and is dedicated to keeping businesses connected through communications. Guided by values of integrity, customer-obsession, transparency, and agility, AVOXI provides reliable voice services, analytics, proactive service, and scalable capabilities for enterprises worldwide.","mission":"Keep global businesses connected through the power of communications.","directory":{"industryName":"Cloud Communications","agentCount":38,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"aiReaderFamilies":["Anthropic","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/avoxi-com","label":"Apply to AVOXI's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"AVOXI Cloud Voice Platform","type":"Platform","url":"https://www.avoxi.com/platform/","summary":"Enhance global communications with AVOXI's scalable and AI-ready Cloud Voice Platform.","description":"AVOXI’s enterprise cloud voice platform delivers with global reach, deep intelligence, seamless integrations, and AI-ready infrastructure. The platform supports scalable voice services for enterprises and includes a SaaS-based management approach, wide number type support, voice analytics, and programmable APIs to connect with other CCaaS/UCaaS/CPaaS apps.","pricing":{},"features":[{"name":"AI-ready Infrastructure","value":"Support Intelligent Voice Workflows","valueDescription":"Integrating AI capabilities enables automation and enhances customer interactions by supporting complex workflows."},{"name":"Global Reach","value":"Enable Global Communication","valueDescription":"Access to numbers in over 150 countries ensures businesses can reach customers no matter where they are located."},{"name":"SaaS-based Management","value":"Automate Management Tasks","valueDescription":"Streamlines operations and reduces manual efforts in managing voice resources."},{"name":"SIP Trunking & Voice APIs","value":"Connect Flexibly","valueDescription":"Easily connect to other systems and manage calls through programmable APIs tailored to business needs."},{"name":"Proactive Service Monitoring","value":"Maximize Uptime","valueDescription":"Advanced monitoring helps resolve issues rapidly, improving overall service reliability."},{"name":"Number Porting & Testing","value":"Ensure Continuity","valueDescription":"Allows for smooth transitions and minimizes downtime when changing service providers."},{"name":"Seamless Integrations","value":"Enhance Existing Environments","valueDescription":"Flexible integrations allow businesses to leverage existing applications without disruption."},{"name":"Voice Analytics","value":"Gain Operational Insights","valueDescription":"Leverages data analytics to inform operational decisions and enhance service delivery."}]},{"name":"Virtual Numbers","type":"Product","url":"https://www.avoxi.com/cloud-communications/voice/","summary":"Enhance business communications with AVOXI's versatile virtual numbers for local and global reach.","description":"AVOXI provides a broad inventory of virtual numbers for global reach, including Local DIDs, Toll-Free numbers, TrueLocal, UIFN, Non-Geographic, and Vanity Numbers, enabling local presence and global reach from one platform.","pricing":{},"features":[{"name":"Toll-Free","value":"Provide Free Calls","valueDescription":"Toll-Free numbers allow customers to contact you at no cost, enhancing customer interactions."},{"name":"Local DIDs","value":"Establish Local Presence","valueDescription":"Local DIDs allow businesses to establish a trusted local presence, connecting with customers effectively."},{"name":"TrueLocal","value":"Improve Answer Rates","valueDescription":"TrueLocal numbers increase answer rates by displaying a familiar area code to clients."},{"name":"Non-Geographic","value":"Reach Nationwide Quickly","valueDescription":"Non-Geographic numbers provide businesses with a national presence without being tied to a specific location."},{"name":"UIFN","value":"Global Toll-Free Access","valueDescription":"UIFN allows businesses to maintain a single toll-free number across different countries, simplifying international communication."},{"name":"Vanity Numbers","value":"Enhance Brand Recognition","valueDescription":"Vanity numbers create a unique identity and improve customer recall through easy-to-remember sequences."},{"name":"SMS Enabled","value":"Integrate SMS Communications","valueDescription":"SMS-enabled virtual numbers allow businesses to engage with customers through text, enhancing customer service."}]},{"name":"Cloud Voice Analytics","type":"Product","url":"https://www.avoxi.com/cloud-communications/analytics-reporting/","summary":"Gain valuable insights to enhance call quality and optimize customer experience.","description":"Cloud Voice Analytics turns call data into actionable insights across numbers and geographies. It includes reports on traffic by number and region, real-time voice quality metrics, and proactive testing capabilities to optimize operations and CX.","pricing":{},"features":[{"name":"Call Insights Metrics","value":"Evaluate Call Quality","valueDescription":"Monitor critical voice quality metrics for each call to ensure optimal performance."},{"name":"Concurrent Calls Report","value":"Track Call Activity","valueDescription":"Real-time insights into peak usage help optimize your call handling."},{"name":"Proactive Testing","value":"Reduce Downtime","valueDescription":"Anticipate issues before they impact operations, ensuring smooth service."},{"name":"Geographic Report","value":"Optimize Resource Allocation","valueDescription":"Identify regions with high call volume to strategically allocate support."},{"name":"In-Country Number Testing","value":"Ensure Number Functionality","valueDescription":"Proactively validate number availability and functionality across regions."},{"name":"Numbers Report","value":"Analyze Call Performance","valueDescription":"Access detailed analytics to make informed decisions based on call traffic."}]},{"name":"Programmable Voice API","type":"Product","url":"https://www.avoxi.com/solutions/programmable-voice-api/","summary":"Seamlessly integrate voice capabilities and automate number delivery with AVOXI's programmable API.","description":"AVOXI Programmable Voice API enables developers to integrate AVOXI into their platforms, extend voice footprints, and automate number delivery. It provides API-based connectivity to scale and customize voice capabilities.","pricing":{},"features":[{"name":"API-driven integration","value":"Integrate Voice Services Easily","valueDescription":"Developers can integrate AVOXI's voice services into their applications with minimal effort, enhancing workflow efficiency and user experience."},{"name":"Automation of delivery","value":"Streamline Number Provisioning","valueDescription":"Automation minimizes manual effort and speeds up operations for provisioning and routing, ensuring quicker deployment and management of voice capabilities."},{"name":"Extend footprint","value":"Broaden Market Reach","valueDescription":"Effortlessly increase your number inventory across various regions, facilitating broader global communication capabilities."},{"name":"Session Initiation Protocol (SIP) Management","value":"Optimize Voice Quality","valueDescription":"Manage SIP settings to maintain high call quality and stability, supporting a reliable voice infrastructure tailored to business needs."},{"name":"International Number Porting","value":"Seamless Number Transition","valueDescription":"Engage with AVOXI experts for a smooth transition of phone numbers, ensuring minimal disruption during the porting process."}]},{"name":"SIP Trunking","type":"Service","url":"https://www.avoxi.com/solutions/sip-integration/","summary":"Enhance communication with reliable and scalable SIP trunking solutions worldwide.","description":"SIP Trunking connects your existing communications stack to AVOXI’s international voice services. It features a carrier-grade network, global backbone, and seamless SIP integration with your environment to ensure reliable, secure voice.","pricing":{},"features":[{"name":"Carrier-grade network","value":"Ensure High Service Availability","valueDescription":"Benefit from a resilient network designed for optimal performance, making sure voice services are available when needed."},{"name":"SIP integration","value":"Streamline Operations","valueDescription":"Integrate effortlessly with your current communication systems, reducing complexity and enhancing efficiency."},{"name":"Global footprint","value":"Expand Global Reach","valueDescription":"Easily connect with customers around the world through a diverse array of local and toll-free numbers."},{"name":"Security","value":"Protect Communications","valueDescription":"Secure your voice calls with advanced encryption methods and robust security measures to prevent unauthorized access."},{"name":"Scalability","value":"Adjust Seamlessly","valueDescription":"Adapt your communication capacity to match seasonal demands or business growth without disruption."},{"name":"Cost Efficiency","value":"Lower Communication Expenses","valueDescription":"Switching to SIP trunking can significantly reduce your overall telecommunication costs compared to traditional systems."}]},{"name":"TrueLocal Caller ID","type":"Service","url":"https://www.avoxi.com/cloud-communications/voice/truelocal-caller-id/","summary":"Improves outbound performance with local caller ID, increasing answer rates by providing a familiar return number.","description":"TrueLocal provides two-way local caller ID to establish a local presence and improve outbound performance. It helps increase answer rates, enhance brand perception in key markets, and enables customers to call back on the same number.","pricing":{},"features":[{"name":"Brand Perception","value":"Strengthens Brand Trust","valueDescription":"Establishing a local presence ensures customers recognize and trust the calling number."},{"name":"Increased Answer Rates","value":"Boosts Answer Rates","valueDescription":"Using local numbers significantly enhances the likelihood that customers will answer the call."},{"name":"Two-Way Local Caller ID","value":"Ensures Local ID Visibility","valueDescription":"Outbound calls appear with local ID, fostering trust and familiarity for recipients."},{"name":"Convenience and Fast Connections","value":"Facilitates Easy Callbacks","valueDescription":"Two-way local caller ID allows for immediate customer callbacks, improving communication efficiency."},{"name":"Local Market Presence","value":"Establishes Local Identity","valueDescription":"Provides businesses with a recognizable local number to build their presence globally."}]},{"name":"Zendesk Integration","type":"Service","url":"https://www.avoxi.com/solutions/integrations/zendesk-support/","summary":"Enhance customer support by integrating AVOXI voice with Zendesk for seamless call management.","description":"Enterprise-ready voice integration for Zendesk allows automated call logging, caller ID screen pops, and one-click calling within the Zendesk workspace. It centralizes customer interaction data and improves agent productivity.","pricing":{},"features":[{"name":"Automatic Call Logging","value":"Saves Time and Reduces Errors","valueDescription":"Eliminates manual data entry, allowing agents to focus more on customer interaction than administrative tasks."},{"name":"Screen Pops","value":"Provides Instant Context","valueDescription":"Gives agents immediate access to customer information, improving the quality of interactions and satisfaction rates."},{"name":"CTI Integration","value":"Simplifies Communication","valueDescription":"Facilitates effective interaction between agents and customers by integrating voice functionality directly into Zendesk."},{"name":"Log with Recordings and Notes","value":"Enhances Review Process","valueDescription":"Allows agents to access call recordings and notes easily for better follow-up on customer inquiries."},{"name":"Easy Setup","value":"Quick Installation","valueDescription":"Get up and running without lengthy setups or complicated configurations."},{"name":"One-Click Call","value":"Increases Agent Efficiency","valueDescription":"Makes it easier for agents to connect with customers without needing to dial manually."}]},{"name":"Five9 Integration","type":"Service","url":"https://www.avoxi.com/solutions/integrations/five9/","summary":"Enhance Five9 contact center operations with global voice integration and streamlined SIP management.","description":"Enterprise-grade integration of AVOXI with Five9 to deliver global voice coverage and SIP-based call routing within your Five9 contact center. It enables SIP forwarding and unified number management across regions.","pricing":{},"features":[{"name":"Global Coverage","value":"Access AVOXI’s Global Numbers","valueDescription":"Facilitates immediate connection to customers worldwide through an extensive inventory of local, toll-free, and virtual numbers."},{"name":"SIP Integration with Five9","value":"Integrate SIP for Voice Calls","valueDescription":"Facilitates voice communication without disrupting existing workflows, ensuring high-quality call management."},{"name":"Local Presence and Routing","value":"Establish Local Presence","valueDescription":"Ensures seamless communication and builds trust with customers by providing local presence through native numbers."},{"name":"24/7 Monitoring and Support","value":"Ensure Continuous Service","valueDescription":"Provides peace of mind with dedicated support and monitoring, ensuring high availability and performance."}]},{"name":"NICE inContact 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