AVI-SPL

Unifies monitoring and management across meeting spaces and technology, helping teams address issues, automate workflows, and make data-informed workplace decisions.

Streamlines AV and UC technology purchasing with tailored catalogs, discounts, purchasing controls, integrated workflows, and real-time spending visibility.

Get expert guidance across technology planning, deployment, training, and video production to help teams deliver effective collaboration experiences and use technology efficiently.

Offloads collaboration technology management and support, helping IT teams focus on strategic initiatives while maintaining reliable workplace and communication environments.

Keep AV and unified collaboration technology supported with flexible remote and on-site services, 24/7 help desk access, and maintenance options.

Deploy consistent AV and unified communications experiences worldwide with centralized coordination and local support.

Simplify collaboration technology procurement and management while supporting reliable, secure, consistent experiences through flexible subscriptions and lifecycle services.

Creates immersive experiences that bring brand stories to life, delight customers and visitors, and help organizations attract and retain talent.

Connect distributed teams and customers with unified communications across devices and locations, supported by platform deployment and ongoing services.

Connects audiovisual technologies to support seamless collaboration, positive user experiences, hybrid learning, and situational awareness.

Simplify space reservations, support employee engagement, and make data-informed decisions about workplace use.

Browse and purchase AV and UC technology from leading brands through AVI-SPL’s online product catalog.

Preview and refine room designs virtually to confirm layouts, evaluate equipment placement, and make design decisions before investing in technology.

AVI-SPL Symphony

AVI-SPL Symphony is a user collaboration management platform for monitoring, managing, and analyzing multi-vendor AV, unified communications, and meeting environments. It consolidates device and vendor-tool data, monitors technology and spaces, automates management workflows and ticket handling, and provides insights into usage, performance, and investment outcomes. Symphony supports asset capture, cloud migration, incident management, workplace management, and success metrics, and connects with tools such as Microsoft Exchange/O365 and ServiceNow. Its adapter marketplace lets AVI-SPL and third-party developers extend the devices and analytics customers can oversee.

• Unify Cross-Vendor Environment Data
  Bring device and vendor-tool information together in one view to understand collaboration environments.
• Monitor Technology Around The Clock
  Maintain continuous visibility into technology health and receive alerts about issues.
• Automate Ticket Creation And Resolution
  Use defined triggers and priorities to manage incidents automatically and help support teams act on issues.
• Analyze Space Use And Technology Performance
  Understand utilization, technology condition, collaboration adoption, and user impact.
• Visualize Outcomes And Benchmark Performance
  Review metrics and compare performance across accounts and locations to inform decisions and evaluate investments.
• Track Deployed Assets And Plan Budgets
  See assets and deployment status across locations, including work in progress, to support budget planning.
• Coordinate Workplace Data And Activities
  Use information about assets, spaces, people, and resources to automate activities and inform workplace changes.
• Extend Device And Analytics Coverage
  Use AVI-SPL and third-party adapters to expand the devices and analytics managed through Symphony.
• Protect Data With Encrypted Connections
  Choose a shared environment or individual cloud instance, with data protected through encrypted connections.
• Guide Tier 1 Troubleshooting
  Give support personnel AI-generated checks and steps for common device issues.
• Connect Traditional And Cloud Technologies
  Bring AV, video conferencing, and unified communications together as environments adopt cloud technologies.
• Connect With Existing IT Tools
  Synchronize collaboration environments with services such as Microsoft Exchange/O365 and ServiceNow.

e-Procurement

AVI-SPL e-Procurement streamlines technology purchasing with a custom catalog aligned to company technology standards, personalized discounts, and access to leading AV and UC brands. Organizations can onboard users, set buyer roles and rules, integrate with most eProcurement tools through punchout and roundtrip connections, and track quotes, orders, invoices, and spending in real time. The service also offers secure transactions, online purchase orders and invoicing, live chat, and account-manager IT advice.

• Shop Standardized Products At Company Discounts
  Shop a company-specific catalog with products aligned to technology standards and personalized discounts.
• Track Orders And Analyze Spending
  View quotes, orders, and spending in real time, analyze purchasing activity, and use the information to guide future investments.
• Control Buyers And Standardize Purchases
  Set buyer roles and rules to manage purchasing and align buying with organizational standards.
• Connect Existing Procurement Workflows
  Connect purchasing with most eProcurement tools through punchout and roundtrip integration.
• Onboard Users And Purchase Securely
  Add users and make purchases through secure transactions.
• Get Expert Purchasing Assistance
  Access customer service experts and account-manager IT advice while managing procurement.
• Submit Purchase Orders And Invoices Online
  Use online purchase orders and invoicing during the purchasing process.

Professional Services

AVI-SPL’s Professional Services guide organizations through assessment, design, program management, preparation, installation, post-install support, and end-user training for AV, unified communications, and collaboration technology. Services include discovery, technology assessment, roadmap development, implementation planning, and certified technician support for AV integration and UC system installation. The offering also includes enterprise video production and streaming, including corporate events, webcasts, and virtual events, from pre-production through post-production at customer locations or in AVI-SPL studios.

• Communicate Your Message And Brand Story
  Create enterprise-level video with services from pre-production through post-production.
• Design Technology Around Your Needs
  Develop collaboration technology solutions and infrastructure suited to organizational requirements.
• Install AV And UC Systems
  Get certified technician support for AV integration and UC installation, with planning for project requirements and deployment environments.
• Coordinate Deployment With One Contact
  Work with a single point of contact throughout deployment, supported by schedules and status reports.
• Clarify Needs And Plan Next Steps
  Understand technology requirements and establish a roadmap for collaboration technology investments.
• Prepare Projects For Implementation
  Identify and address potential roadblocks before technology installation begins.
• Manage Hardware, Software, And UX
  Include hardware, software, and user experience management as part of implementation.
• Apply Quality Assurance And Control
  Use quality assurance and control to help ensure implementation meets project requirements.
• Train Teams To Use Technology
  Prepare users to adopt and operate workplace technology through training.
• Deploy Certified Implementation Technicians
  Draw on technicians with industry and manufacturer certifications, including ITIL and AVIXA.
• Produce Video On Location Or In Studios
  Choose on-site production or equipped multi-camera and HD insert studio facilities.
• Broadcast Meetings And Events Live
  Produce live streams and webcasts for corporate meetings and events, with staff support for broadcasts.
• Shape Interactive Events From Concept To Broadcast
  Develop an interactive virtual event experience from concept through broadcast.
• Coordinate Technology Program Delivery
  Coordinate technology initiatives as they move through planning and delivery.
• Get Support After Installation
  Receive assistance beyond deployment as part of the professional services process.
• Cover Conferences And Media Events
  Produce coverage for conferences, satellite media tours, network news, and Facebook Live events.

Managed Services

AVI-SPL’s Managed Services help organizations operate and manage their AV and unified communications ecosystems. Options include technology discovery, assessment, planning and roadmap development; enterprise management of AV, digital signage and UC technology across workplaces, public spaces, rooms and cloud environments; onsite technician support; and subscription-based lifecycle tracking of physical and contractual assets. Enterprise services include proactive monitoring, cloud and voice administration, asset inventory, preventive maintenance, configuration management, analytics and reporting, and ITIL-aligned incident management.

• Identify Issues Proactively
  Monitor collaboration technology and infrastructure to support proactive incident response and reliable operations.
• Simplify Enterprise Operations
  Manage collaboration and workplace technology through a centralized service framework.
• Manage Technology Lifecycles
  Coordinate configuration and lifecycle activities to support ongoing management and optimization.
• Manage Service Issues
  Use structured incident and service request processes to support consistent responses to technology issues.
• Improve Operational Visibility
  Use reporting and analytics to gain visibility into collaboration and workplace technology operations.
• Manage Cloud And Voice Services
  Bring cloud administration and voice service management into the managed collaboration environment.
• Plan Collaboration Technology
  Use discovery and assessment to develop a technology and infrastructure roadmap.
• Access Onsite Technical Support
  Receive onsite technician assistance, including around-the-clock availability where arranged.
• Maintain Technology Proactively
  Use equipment checks and routine maintenance to support smooth operations and limit interruptions.
• Track Technology Assets
  Track AV and UC assets and related inventory throughout their lifecycles.

Support and Maintenance

AVI-SPL provides AV and unified communications technology support through remote technical services and on-site resources. Options include manufacturer warranty support, an unlimited 24/7 help desk, local repair and service dispatch, and preventive maintenance contracts. Enhanced and Elite support tiers add remote responsiveness or on-site support, warranty repair or replacement facilitation, and remote software and firmware updates for covered assets. Enterprise Maintenance is a subscription service offering 24/7 technical support for AV and unified collaboration spaces, with flexible remote or on-site options.

• Get Help Around The Clock
  Access global help desk support and certified technician assistance around the clock.
• Access Remote Technical Support
  Choose remote support options, including global help desk services and Enterprise Maintenance subscriptions.
• Arrange Local On-Site Support
  Use local repair and service dispatch or select on-site support through available service options.
• Coordinate Warranty Repairs
  Receive manufacturer warranty support and facilitation of repair or replacement programs.
• Tailor Support To Your Needs
  Select service agreement tiers and add-ons, including Enhanced remote support and Elite on-site support.
• Set A Fixed Support Price
  Use a fixed-price subscription with 24/7 technical support for AV and unified collaboration spaces.
• Access Support Around The World
  Draw on a global technician network with local knowledge and support availability described as anytime and anywhere.
• Update Covered Assets Remotely
  Have software and firmware updated remotely for assets covered by Enhanced or Elite support.
• Schedule Preventive Maintenance
  Choose a preventive maintenance contract for the technology environment.
• Cover Over 700 Technologies
  Receive Enterprise Maintenance support for more than 700 manufacturer technologies.
• Support In-Room Technology Changes
  Extend Enterprise Maintenance support automatically to in-room technology changes.
• Move Service To New Rooms
  Transfer Enterprise Maintenance service to new rooms or locations.
• Choose Room And Term Options
  Select a 25-, 100-, or 250-room subscription and a one- or three-year term.

Global Deployment

AVI-SPL deploys standardized audiovisual and unified communications solutions around the world, combining centralized business decisions and project coordination with localized, in-country support. Teams work across borders and time zones, with a single point of contact and clear communication for global and local personnel throughout deployment. The service also includes global RFP responses that account for local and regional requirements, and UC technology standards for platforms such as Cisco Webex, Google Workspace, Microsoft Teams, and Zoom.

• Deliver Consistent Experiences Worldwide
  Provide a consistent user experience across offices and global locations through standardized solutions.
• Coordinate Global Projects
  Connect global and local personnel through a single contact and clear project communication.
• Provide Localized Service
  Coordinate decisions centrally while relying on in-country teams for local service.
• Access Support Around The Clock
  Receive ongoing support around the clock beyond the project process.
• Address Regional RFP Requirements
  Account for regional technical, legal, tax, language, and cultural requirements in RFP responses.
• Standardize Global UC Experiences
  Establish technology standards to support consistent user experiences across locations and platforms.

Collaboration as a Service

AVI-SPL’s Collaboration as a Service (CaaS) bundles unified communications applications, AV devices, and IT services based on an organization’s technology roadmap and end-user needs. The offering can include collaboration hardware, software licenses, deployment, managed services, maintenance, and support. It simplifies procurement and management while providing lifecycle management, flexible subscription terms and payment schedules, and lower-cost leasing options.

• Bundle Collaboration Technology
  Combine collaboration hardware, software, and services in a program shaped around organizational needs.
• Simplify Technology Lifecycles
  Coordinate configuration, interoperability, refreshes, and renewals to support technology lifecycle management and platform migrations.
• Simplify Technology Procurement
  Procure collaboration hardware, software, training, maintenance, and support through a bundled program.
• Simplify Technology Management
  Manage collaboration technology through a program that can include deployment, managed services, maintenance, and support.
• Choose Flexible Payment Terms
  Select a subscription term and payment schedule, with interest-free options potentially available.
• Conserve Capital For Investments
  Use leasing to conserve capital for strategic investments and align technology spending with consumption.
• Support Reliable Collaboration
  Use a CaaS program designed to support reliable collaboration technology.
• Simplify Technology Use
  Use a CaaS program designed to make collaboration technology easier to use.
• Support Secure Collaboration
  Use a CaaS program designed to support collaboration technology security.
• Deliver Consistent Experiences
  Use a CaaS program designed to provide a consistent collaboration experience.

Experience Technology Group (XTG)

AVI-SPL’s Experience Technology Group combines technology, space, and content to create immersive experiences that bring brand stories to life and build emotional connections. XTG works with customers to design experiential environments for visitors and customers, as well as workplaces that help organizations attract and retain talent. Its team provides expert guidance and technical execution, working within an ecosystem of architects, designers, and content producers to realize customer visions.

• Create Memorable Immersive Experiences
  Bring technology, spaces, and content together to create distinctive experiences that surprise and delight.
• Engage And Delight Visitors
  Create experiences in public-facing and entertainment environments to engage audiences.
• Attract And Retain Talent
  Create experiential workplaces intended to support talent attraction and retention and encourage office attendance.
• Bring Brand Stories To Life
  Transform an organization's story into an experience designed to create emotional connections and inspire action.
• Realize Your Experience Vision
  Work with creative and technical specialists to execute the technology needed to realize a vision.
• Bring Together Creative Expertise
  Combine XTG capabilities with architects, designers, and content producers to develop ideas and experiences.

Unified communications and collaboration technology

AVI-SPL helps organizations plan, deploy, operate, and optimize unified communications solutions that connect teams and customers. A single platform can support synchronous and asynchronous communication across devices and locations. AVI-SPL works with Microsoft Teams, Cisco Webex, Zoom, and Google Workspace and Meet, and can integrate cloud calling and contact center services with existing UC platforms.

• Connect Teams Across Devices And Locations
  Support communication across devices and locations through a unified communications platform.
• Deploy Leading Collaboration Platforms
  Design and deploy collaboration platforms for distributed teams.
• Manage UC Throughout Its Lifecycle
  Get support for planning, deployment, operation, and optimization of unified communications.
• Add Cloud Calling To UC Platforms
  Integrate cloud calling with an existing environment or select a new solution.
• Connect UC And Contact Center Services
  Integrate cloud contact center services with UC to provide desktop communication options for agents.
• Standardize Global UC Experiences
  Establish standards for consistent experiences across locations with localized support.
• Enable Interoperable Meeting Experiences
  Design meeting spaces to support native experiences across preferred platforms.

AV Integration

AVI-SPL integrates audio, video, and control systems so displays, speakers, control interfaces, and unified communications platforms work together. The solution covers design, installation, and support for audiovisual systems, with applications including meeting spaces, video walls, classrooms and auditoriums, and command and control centers.

• Connect AV Technologies Seamlessly
  Bring audiovisual and UC technologies together to support collaboration and positive user experiences.
• Design Spaces Around User Needs
  Plan audiovisual environments around user preferences and practical technology requirements.
• Deliver Critical Information
  Help teams access critical information to support situational awareness, incident response, and live data monitoring.
• Install Integrated AV Systems
  Bring designed audiovisual systems into operation.
• Support AV Systems
  Maintain support for audiovisual systems after design and installation.
• Enable Positive Meeting Experiences
  Design meeting spaces around hybrid workforce preferences and technology requirements.
• Display Captivating Video Content
  Present content in lobbies, public spaces, control rooms, and virtual command centers.
• Enable Hybrid Learning
  Equip classrooms and auditoriums for hybrid learning, collaboration, and events.
• Guide Workplace Design
  Use curated examples to explore and shape workplace designs.

Workplace Management

AVI-SPL Workplace Management provides smart workplace tools for room scheduling and hot desking to support employee satisfaction and engagement. The solution encompasses digital signage for office and public spaces, workspace scheduling for hot desking, hoteling, and room reservations, visitor management, and occupancy sensing analytics to support space utilization and data-driven workspace decisions.

• Simplify Desk And Room Reservations
  Use scheduling tools for hot desking, hoteling, and room reservations.
• Optimize Space And Inform Decisions
  Use occupancy insights to improve utilization, save energy costs, and inform workspace decisions.
• Boost Employee Satisfaction And Engagement
  Support employee satisfaction and engagement with tools for scheduling and managing shared spaces.
• Inform And Engage Workplace Audiences
  Share information and entertainment with employees and customers in office and public spaces.
• Welcome Visitors And Support Safety
  Create a welcoming visitor experience while supporting a safer workplace.

Online AV and UC Technology Shop

An online store for browsing and purchasing audiovisual and unified communications technology from leading brands. AVI-SPL works with manufacturers selected for product quality and customer service, including partners with strong in-stock records and the ability to deliver equipment promptly and in excellent condition.

• Browse AV And UC Products
  Browse the online catalog to find and purchase audiovisual and unified communications technology.
• Shop Leading Manufacturer Brands
  Access technology from manufacturer partners selected for quality and customer service.
• Receive Available Equipment Promptly
  Vendor relationships support access to in-stock products and prompt delivery.

Virtual Reality Room Design

AVI-SPL’s Virtual Reality Room Design service lets stakeholders virtually explore room designs before equipment is installed. Using room measurements, the VR design team constructs virtual spaces where stakeholders can see camera viewpoints and projector angles, test whether equipment fits, and adjust devices and furniture in real time. This helps teams validate proposed layouts and make design decisions before investing in technology.

• Preview Room Designs Before Installation
  View a virtual representation of a space before equipment is installed.
• Make Design Decisions Before Investing
  Test room designs and layout options virtually before committing to technology investments and installation.
• Adjust Layouts And Camera Angles
  Explore layout changes and camera angles virtually before equipment is delivered or installed.
• Preview Camera Views And Projector Angles
  Evaluate camera viewpoints and projector angles in the virtual room before installation.
• Check Equipment Fit Before Installation
  Assess whether devices fit their intended locations before bringing equipment onsite.