Avaya Holdings Corp

Transform your contact center into a connection center that delivers seamless customer experiences.

Avaya Nexus provides secure, resilient voice communication for critical environments where downtime has severe consequences.

Enhances employee and customer experiences through integrated communications.

Enhance employee collaboration and communication with a dedicated cloud solution tailored to your organization.

Simplifies communication for organizations with a unified platform for messaging, calling, and meetings.

Enhance communications for small and mid-sized businesses with unified voice, video, and messaging.

Ai Powered CX Orchestration For Global Enterprises

AI-driven, end-to-end customer journey orchestration for large enterprises.

Geography: Global

How we help: A platform that orchestrates end-to-end customer journeys across channels with AI, self-service, and live assistance to improve outcomes, in hybrid cloud environments.

Cloud Collaboration And AI Enhanced Productivity Adopters

Cloud-first teams seeking integrated collaboration with AI, analytics, and extensive app integrations.

Geography: Global

How we help: For cloud collaboration teams, the platform delivers unified messaging, calling, and meetings with AI assistance and deep integrations to boost productivity.

Small And Medium Sized Business Unified Communications

SMBs needing affordable, reliable unified communications for remote work.

Geography: North America, Europe

How we help: For small and midsize businesses seeking simple, affordable unified communications, the platform delivers reliable on-prem and hybrid UC with remote work support.

Global Enterprises Requiring Resilient Communications

Global enterprises needing reliable, secure, mission-critical voice and communications infrastructure.

Geography: Global

How we help: For enterprises requiring uninterrupted, secure communications, a resilient platform delivers mission-critical voice, AI-driven orchestration, and end-to-end journey insights.

Capabilities that unify voice, video, messaging, and meetings to enable internal collaboration, remote work, and team productivity across enterprises and SMBs.

Products: Avaya Aura, Avaya IP Office, Avaya Cloud Office

Dedicated and hybrid cloud deployments that provide secure, scalable, pay-per-user unified communications with seamless migration from on‑premises to cloud.

Products: Avaya Aura Private Cloud, Avaya Aura, Avaya Nexus

Platforms that orchestrate omnichannel customer journeys with AI, analytics, self‑service and live agent integration to improve CX and operational outcomes.

Products: Avaya Infinity Platform

Highly resilient, secure voice infrastructure designed for zero downtime and continuous operations in environments where communications cannot fail.

Products: Avaya Nexus

Avaya Infinity Platform

A comprehensive enterprise customer experience platform designed for the AI age. It enables intelligent orchestration of customer journeys across phone, chat, email, and social channels from a single platform, blending AI, self-service, and live assistance to improve outcomes.

• Enhances Customer Engagement
  Utilizes AI to personalize interactions, ensuring every customer journey is relevant and efficient.
• Streamlines Customer Interactions
  Unifies every touchpoint from initial contact to resolution, providing a seamless experience.
• Supports Real-Time Engagement
  Empowers agents with comprehensive data, enhancing their ability to resolve customer issues promptly.
• Ensures Consistent Engagement
  Facilitates smooth transitions between communication channels, maintaining context and continuity.
• Fosters Ecosystem Flexibility
  Allows enterprises to manage multiple AI models easily, optimizing costs and performance.
• Empowers Customers
  Allows customers to resolve queries independently, improving efficiency and satisfaction.
• Delivers Tailored Interactions
  Utilizes real-time data analysis to adapt interactions to individual customer needs.
• Offers Deployment Flexibility
  Allows organizations to leverage cloud advantages while retaining on-premise strengths.
• Informs Strategic Decisions
  Utilizes comprehensive analytics to drive actionable insights for continuous improvement.
• Facilitates Fast Integration
  Empowers business users to adapt workflows quickly without needing extensive coding knowledge.

Avaya Nexus

Next-level mission-critical voice infrastructure designed for environments where communications cannot fail, delivering unmatched resiliency and security.

• Ensures Reliable Voice Communication
  Guarantees uninterrupted voice communication, crucial for managing emergency services and critical business operations.
• Meets Stringent Compliance Standards
  Ensures that communications are secure and meet stringent regulatory compliance, essential for organizations like healthcare and public safety.
• Supports Continuous Operations
  Allows businesses to operate without interruptions, crucial for environments where any downtime can have severe consequences.
• Modernizes Communication Infrastructure
  Enables the use of cloud technologies while preserving existing investments in infrastructure, facilitating a smooth transition to modern systems.
• Enhances Operational Efficiency
  Incorporates AI-driven features that streamline workflows and improve operational effectiveness.

Avaya Aura

Private on-premises unified communications that integrate voice, video, and messaging to drive more connected customer and employee communications.

• Consolidates Communication
  Provides a unified communication experience, streamlining interactions and improving overall efficiency.
• Ensures Data Control
  Offers organizations complete control over their communications data and security, ensuring compliance with industry standards.
• Facilitates Cloud Integration
  Prepares businesses for future advancements by enabling easy transitions to cloud solutions while maintaining current operations.
• Expands Functional Capabilities
  Allows easy connectivity with popular platforms like Microsoft Teams and Salesforce, enhancing user experiences and workflow efficiency.
• Reduces Downtime Risk
  Minimizes potential outages and ensures smooth operational continuity through expert oversight and support.

Avaya Aura Private Cloud

Dedicated to your organization, Avaya Aura Private Cloud runs in a hybrid cloud environment (Azure) and delivers extensive unified communications with security, scalability, and pay-per-user options.

• Supports Extensive Unified Communications
  Provides a secure and scalable platform for all communications needs, ensuring seamless operation.
• Delivers Comprehensive Communication Tools
  Includes advanced voice, video, messaging, and collaboration features optimized for modern enterprises.
• Facilitates Smooth Cloud Transition
  Allows organizations to integrate new cloud features while maintaining existing processes and minimizing downtime.
• Empowers User Control and Flexibility
  Enables administrators to manage users and features independently, promoting efficiency and customization for various organizational needs.

Avaya Cloud Office

All-in-one cloud collaboration platform that lets teams message, call, and meet across devices; integrates with Microsoft Teams and offers AI assistance, analytics, and 300+ integrations.

• Enables Seamless Communication
  Integrate all communication channels in a single platform to enhance collaboration within teams.
• Enhances Productivity
  Streamline communication processes with AI that facilitates messaging and summarizes discussions.
• Ensures Reliable Communication
  Guarantee high-quality calls and security compliance across various jurisdictions.
• Provides Actionable Insights
  Utilize analytics to track performance and make data-driven decisions while integrating with essential business applications.
• Streamlines Workflow
  Connect Avaya Cloud Office with Microsoft Teams for enhanced collaboration and continuity in communications.
• Simplifies Meeting Follow-Up
  Automatically generate summaries post-meetings to eliminate manual documentation and enhance task tracking.

Avaya IP Office

Secure, on-premises unified communications solution for small and mid-sized businesses; unifies voice, video, and messaging; supports remote work and call management.

• Streamline Communication
  Consolidate all communication channels to facilitate more effective interactions and collaborations.
• Deploy Locally
  Utilize a robust unified communications platform designed specifically for the unique needs of small and mid-sized enterprises.
• Empower Remote Teams
  Equip employees to connect and collaborate seamlessly from any location, enhancing productivity and work-life balance.
• Track Calls Effectively
  Enable detailed tracking and documentation of customer interactions through integrated call recording and reporting features.
• Ensure Continuity
  Leverage expert support to maintain systems availability and quickly restore service in the case of outages.
• Optimize Call Handling
  Provide immediate access to call center functionalities, improving service delivery and customer satisfaction.