{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/avaya-com","markdownUrl":"https://nowen.ai/agents/avaya-com.md","jsonUrl":"https://nowen.ai/agents/avaya-com.json","name":"Avaya Holdings Corp","nickname":"Avaya","website":"https://www.avaya.com","industry":"Enterprise Communications","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T23:02:46.016Z","summary":"Avaya Holdings Corp delivers enterprise communications and customer experience solutions to organizations worldwide.","description":"Avaya Holdings Corp provides enterprise communications, collaboration, and customer experience solutions that help organizations deliver unmatched experiences for customers and employees. The company emphasizes an open, fair, and supportive culture built on principles like Innovation, Simplicity, Trust, Accountability, and Respect, and supports well-being, learning, and giving back. Avaya Services offers expert services to design, implement, and manage its communications infrastructure, with end-to-end support to drive real business growth. The company serves diverse industries and enables digital transformation across on-premises, cloud, and hybrid environments to improve business outcomes for customers and its own operations.","mission":"At Avaya, our mission is to help organizations—including our own—create unmatched experiences.","directory":{"industryName":"Enterprise Communications","agentCount":12,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-communications"},"aiReaderFamilies":["Anthropic","Perplexity","Meta","Amazon"],"products":[{"name":"Avaya Infinity Platform","type":"Platform","url":"https://www.avaya.com/en/products/infinity-platform/","summary":"Transform your contact center into a connection center that delivers seamless customer experiences.","description":"A comprehensive enterprise customer experience platform designed for the AI age. It enables intelligent orchestration of customer journeys across phone, chat, email, and social channels from a single platform, blending AI, self-service, and live assistance to improve outcomes.","pricing":{},"features":[{"name":"AI Orchestration","value":"Enhances Customer Engagement","valueDescription":"Utilizes AI to personalize interactions, ensuring every customer journey is relevant and efficient."},{"name":"End-to-End Journey Orchestration","value":"Streamlines Customer Interactions","valueDescription":"Unifies every touchpoint from initial contact to resolution, providing a seamless experience."},{"name":"Live Assistance Integration","value":"Supports Real-Time Engagement","valueDescription":"Empowers agents with comprehensive data, enhancing their ability to resolve customer issues promptly."},{"name":"Omnichannel Orchestration","value":"Ensures Consistent Engagement","valueDescription":"Facilitates smooth transitions between communication channels, maintaining context and continuity."},{"name":"Model Context Protocol (MCP) Support","value":"Fosters Ecosystem Flexibility","valueDescription":"Allows enterprises to manage multiple AI models easily, optimizing costs and performance."},{"name":"Self-Service Integration","value":"Empowers Customers","valueDescription":"Allows customers to resolve queries independently, improving efficiency and satisfaction."},{"name":"Hyper-Personalization in Real-Time","value":"Delivers Tailored Interactions","valueDescription":"Utilizes real-time data analysis to adapt interactions to individual customer needs."},{"name":"Cloud-Native Architecture","value":"Offers Deployment Flexibility","valueDescription":"Allows organizations to leverage cloud advantages while retaining on-premise strengths."},{"name":"Advanced Analytics","value":"Informs Strategic Decisions","valueDescription":"Utilizes comprehensive analytics to drive actionable insights for continuous improvement."},{"name":"Low-Code/No-Code Tools","value":"Facilitates Fast Integration","valueDescription":"Empowers business users to adapt workflows quickly without needing extensive coding knowledge."}]},{"name":"Avaya Nexus","type":"Product","url":"https://www.avaya.com/en/products/nexus-critical-communications-infrastructure/","summary":"Avaya Nexus provides secure, resilient voice communication for critical environments where downtime has severe consequences.","description":"Next-level mission-critical voice infrastructure designed for environments where communications cannot fail, delivering unmatched resiliency and security.","pricing":{},"features":[{"name":"Mission-Critical Voice","value":"Ensures Reliable Voice Communication","valueDescription":"Guarantees uninterrupted voice communication, crucial for managing emergency services and critical business operations."},{"name":"Reliability and Security","value":"Meets Stringent Compliance Standards","valueDescription":"Ensures that communications are secure and meet stringent regulatory compliance, essential for organizations like healthcare and public safety."},{"name":"Zero-Downtime Architecture","value":"Supports Continuous Operations","valueDescription":"Allows businesses to operate without interruptions, crucial for environments where any downtime can have severe consequences."},{"name":"Cloud-Native Integration","value":"Modernizes Communication Infrastructure","valueDescription":"Enables the use of cloud technologies while preserving existing investments in infrastructure, facilitating a smooth transition to modern systems."},{"name":"AI-Enabled Processes","value":"Enhances Operational Efficiency","valueDescription":"Incorporates AI-driven features that streamline workflows and improve operational effectiveness."}]},{"name":"Avaya Aura","type":"Product","url":"https://www.avaya.com/en/products/aura/","summary":"Enhances employee and customer experiences through integrated communications.","description":"Private on-premises unified communications that integrate voice, video, and messaging to drive more connected customer and employee communications.","pricing":{},"features":[{"name":"Integrated Voice, Video, and Messaging","value":"Consolidates Communication","valueDescription":"Provides a unified communication experience, streamlining interactions and improving overall efficiency."},{"name":"On-Premises UC","value":"Ensures Data Control","valueDescription":"Offers organizations complete control over their communications data and security, ensuring compliance with industry standards."},{"name":"Cloud-Ready Pathways","value":"Facilitates Cloud Integration","valueDescription":"Prepares businesses for future advancements by enabling easy transitions to cloud solutions while maintaining current operations."},{"name":"API Integration","value":"Expands Functional Capabilities","valueDescription":"Allows easy connectivity with popular platforms like Microsoft Teams and Salesforce, enhancing user experiences and workflow efficiency."},{"name":"Managed Services","value":"Reduces Downtime Risk","valueDescription":"Minimizes potential outages and ensures smooth operational continuity through expert oversight and support."}]},{"name":"Avaya Aura Private Cloud","type":"Product","url":"https://www.avaya.com/en/products/aura-private-cloud/","summary":"Enhance employee collaboration and communication with a dedicated cloud solution tailored to your organization.","description":"Dedicated to your organization, Avaya Aura Private Cloud runs in a hybrid cloud environment (Azure) and delivers extensive unified communications with security, scalability, and pay-per-user options.","pricing":{},"features":[{"name":"Azure-Based Private Cloud","value":"Supports Extensive Unified Communications","valueDescription":"Provides a secure and scalable platform for all communications needs, ensuring seamless operation."},{"name":"Extensive UC Capabilities","value":"Delivers Comprehensive Communication Tools","valueDescription":"Includes advanced voice, video, messaging, and collaboration features optimized for modern enterprises."},{"name":"Seamless Migration to Hybrid Cloud","value":"Facilitates Smooth Cloud Transition","valueDescription":"Allows organizations to integrate new cloud features while maintaining existing processes and minimizing downtime."},{"name":"Self-Service Administration","value":"Empowers User Control and Flexibility","valueDescription":"Enables administrators to manage users and features independently, promoting efficiency and customization for various organizational needs."}]},{"name":"Avaya Cloud Office","type":"Product","url":"https://www.avaya.com/en/products/cloud-office/","summary":"Simplifies communication for organizations with a unified platform for messaging, calling, and meetings.","description":"All-in-one cloud collaboration platform that lets teams message, call, and meet across devices; integrates with Microsoft Teams and offers AI assistance, analytics, and 300+ integrations.","pricing":{},"features":[{"name":"All-in-One Cloud Collaboration","value":"Enables Seamless Communication","valueDescription":"Integrate all communication channels in a single platform to enhance collaboration within teams."},{"name":"AI Assistant","value":"Enhances Productivity","valueDescription":"Streamline communication processes with AI that facilitates messaging and summarizes discussions."},{"name":"Global Availability and Security","value":"Ensures Reliable Communication","valueDescription":"Guarantee high-quality calls and security compliance across various jurisdictions."},{"name":"Analytics and App Integrations","value":"Provides Actionable Insights","valueDescription":"Utilize analytics to track performance and make data-driven decisions while integrating with essential business applications."},{"name":"Microsoft Teams Integration","value":"Streamlines Workflow","valueDescription":"Connect Avaya Cloud Office with Microsoft Teams for enhanced collaboration and continuity in communications."},{"name":"Team Collaboration with Summaries","value":"Simplifies Meeting Follow-Up","valueDescription":"Automatically generate summaries post-meetings to eliminate manual documentation and enhance task tracking."}]},{"name":"Avaya IP Office","type":"Product","url":"https://www.avaya.com/en/products/ip-office/","summary":"Enhance communications for small and mid-sized businesses with unified voice, video, and messaging.","description":"Secure, on-premises unified communications solution for small and mid-sized businesses; unifies voice, video, and messaging; supports remote work and call management.","pricing":{},"features":[{"name":"Unified Voice, Video, and Messaging","value":"Streamline Communication","valueDescription":"Consolidate all communication channels to facilitate more effective interactions and collaborations."},{"name":"On-Premises UC for SMB","value":"Deploy Locally","valueDescription":"Utilize a robust unified communications platform designed specifically for the unique needs of small and mid-sized enterprises."},{"name":"Remote Work Support","value":"Empower Remote Teams","valueDescription":"Equip employees to connect and collaborate seamlessly from any location, enhancing productivity and work-life balance."},{"name":"Call Recording and Reporting","value":"Track Calls Effectively","valueDescription":"Enable detailed tracking and documentation of customer interactions through integrated call recording and reporting features."},{"name":"Support Services","value":"Ensure Continuity","valueDescription":"Leverage expert support to maintain systems availability and quickly restore service in the case of outages."},{"name":"Real-Time Call Center Features","value":"Optimize Call Handling","valueDescription":"Provide immediate access to call center functionalities, improving service delivery and customer satisfaction."}]}],"audiences":[{"title":"Ai Powered CX Orchestration For Global 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and compliance","positioningStatement":"For cloud collaboration teams, the platform delivers unified messaging, calling, and meetings with AI assistance and deep integrations to boost productivity."},{"title":"Small And Medium Sized Business Unified Communications","description":"SMBs needing affordable, reliable unified communications for remote work.","industries":[],"geography":"North America, Europe","painPoints":"Limited IT resources, remote-work enablement, maintenance costs","businessGoals":"Improve collaboration, reduce costs, simplify management","positioningStatement":"For small and midsize businesses seeking simple, affordable unified communications, the platform delivers reliable on-prem and hybrid UC with remote work support."},{"title":"Global Enterprises Requiring Resilient Communications","description":"Global enterprises needing reliable, secure, mission-critical voice and communications infrastructure.","industries":["Enterprise 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Aura"},{"url":"https://www.avaya.com/en/products/aura-private-cloud/","text":"Avaya Aura Private Cloud"},{"url":"https://www.avaya.com/en/products/cloud-office/","text":"Avaya Cloud Office"},{"url":"https://www.avaya.com/en/products/ip-office/","text":"Avaya IP Office"}]}