Aisera, Inc. Unclaimed

Enhance service experiences with autonomous AI agents across various enterprise functions.

Boost productivity by enabling seamless task management and communication.

Enhances support agents' efficiency with real-time insights and recommendations.

Automate IT support to enhance agent productivity and user experience.

Minimize downtime and reduce operational costs with proactive automation from AIOps.

Streamline IT asset management and improve security with AI Discovery's capability for dynamic mapping and tracking.

Optimize manufacturing processes through AI-driven automation and personalized support.

Enhance customer engagement and streamline operations in the media industry with innovative AI solutions.

Transform patient care and staff support in pharma with advanced AI solutions.

Enhance customer interactions with AI-driven self-service and personalized support.

Transform user experiences through enhanced automation and intelligent support.

Experience a unified AI platform that empowers automation and enhances service delivery.

AI-driven capabilities to predict, detect, cluster, and remediate IT performance incidents and change risks to minimize downtime and alert noise.

Automated discovery and continuous mapping of applications, devices, cloud resources, and their relationships to maintain an accurate configuration management database and probabilistic service maps.

Automation of IT service desk workflows including self-service, proactive detection, automated ticket resolution, and agent assist to reduce ticket volume and improve employee experience.

Capabilities for omnichannel virtual assistants, AI voice bots, self-service automation, and customer insights to scale customer service and contact center operations.

Orchestration and composition of domain-specific AI agents, connectors, and automated workflows to create agentic experiences across enterprise functions.

Domain-specific generative AI and copilots tailored to vertical workflows such as manufacturing, pharma, media, telecom, and hi‑tech for automation, personalization, and compliance.

Aisera AI Agent Platform

Unified platform for building and orchestrating AI agents across IT, HR, facilities, customer service, and more, featuring Agent Composer, Aisera Unify, and a broad ecosystem of integrations.

• Streamline Agent Creation
  Quickly build AI agents through an intuitive interface without coding.
• Ensure Data Security
  Meets enterprise-grade security standards and compliance regulations.
• Integrate Seamlessly
  Easily connect various applications and data sources into a cohesive ecosystem.
• Facilitate Process Automation
  Create and manage automated workflows across the platform rapidly and efficiently.
• Gain Valuable Insights
  Monitor agent performance and derive actionable insights to optimize operations.
• Connect Effortlessly
  Utilize a library of pre-built connectors for faster deployment.

Aisera Assistant

Your personal companion to get work done.

• Engages on Any Channel
  Supports users on preferred platforms, including chat, voice, and SMS, ensuring accessible assistance.
• Delivers Instant Answers
  Provides quick and accurate responses by retrieving relevant information from enterprise knowledge bases.
• Frees Up User Time
  Allows users to manage tasks effortlessly, reducing manual interventions and increasing productivity.
• Enhances User Engagement
  Keeps users informed about important updates, ensuring timely responses and increased efficiency.
• Streamlines Operations
  Connects seamlessly with various platforms like ServiceNow, Salesforce, and others for enhanced workflow management.
• Informs Decision Making
  Offers strategic insights based on user data and interactions to enhance service quality.

Aisera Agent Assist

Deliver magical experiences to boost agent productivity.

• Expedites Agent Issue Resolution
  Provides real-time decision support and recommendations, minimizing manual efforts.
• Provides Immediate Access to Relevant Information
  Automatically retrieves and presents the most pertinent knowledge, improving accuracy and speed of resolutions.
• Enhances Decision-Making Speed
  Delivers real-time recommendations for the next steps, ensuring that agents can act swiftly and effectively.
• Saves Time in Case Management
  Reduces the time spent on documenting case histories, allowing agents to focus on customer interactions.
• Ensures Efficient Workflow
  Allows agents to receive assistance without navigating away from their primary systems, streamlining processes.

AI for IT service desk

Scale IT support, reduce tickets, and boost employee self-service with an AI-powered service desk.

• Automates Routine Tasks
  Reduces support workload by autonomously managing repetitive IT requests, freeing IT teams for complex issues.
• Provides Quick Resolutions
  Enhances support efficiency by assisting users with immediate, relevant guidance, ensuring quicker resolutions.
• Enables 24/7 Support
  Allows employees to resolve common IT issues at any time, improving productivity and user satisfaction.
• Reduces Downtime
  Ensures continuous operations by detecting and addressing incidents proactively, minimizing service disruptions.
• Enhances Decision-Making
  Utilizes data insights to optimize IT processes and improve resolution strategies.
• Streamlines Workflow
  Supports integration with various platforms, enhancing overall IT service management effectiveness.

AI for IT operations (AIOps)

Predict, detect, and resolve IT performance issues before users notice, using AI for IT operations.

• Identify Causes Quickly
  Aisera's platform streamlines troubleshooting by instantly locating the root causes of issues, minimizing resolution time.
• Detect Issues Early
  Utilizing advanced analytics, AIOps anticipates incidents, allowing teams to resolve issues before they escalate into service interruptions.
• Enhance IT Operations
  Empower IT staff with actionable insights and recommendations that facilitate rapid decision-making and resolution.
• Streamline Root Cause Analysis
  Automatically correlate data from multiple sources for swift identification and remediation of potential disruptions.
• Manage Change Risks Effectively
  Prioritize system stability and performance by predicting the impacts of upcoming changes, ensuring smooth transitions.
• Reduce Alert Noise
  By clustering incidents, Aisera helps IT teams focus on critical alerts, improving response efficiency and operational clarity.

AI Discovery

AI-powered discovery of applications, devices, and cloud resources to maintain a healthy CMDB.

• Identify Configuration Items Automatically
  Eliminates manual discovery and enhances overall service management efficiency.
• Maintain Security While Discovering
  Eliminates vulnerabilities commonly associated with traditional discovery methods.
• Build Dynamic Service Maps
  Creates accurate service maps while adapting to changes in the tech stack.
• Automatically Discover Assets
  Reduces manual efforts and improves accuracy in tracking assets.
• Track Transient Cloud Resources
  Ensures that temporary resources are accounted for, enhancing visibility.
• Consolidate Configuration Items
  Provides a holistic view of the tech stack to facilitate better management.

Gen AI for Manufacturing

Generative AI for manufacturing to automate documentation, maintenance, and workflows with domain-specific guidance.

• Enhances Response Accuracy
  Customized language models ensure the AI understands and addresses specific manufacturing queries accurately.
• Increases Information Accessibility
  Help employees quickly access critical information by summarizing lengthy documents, improving operational efficiency.
• Reduces Downtime
  Increase operational efficiency by predicting maintenance needs before failures occur, thus minimizing production interruptions.
• Streamlines Incident Management
  By automating the tagging process, the system ensures quicker ticket resolution and proper categorization, reducing manual workload.
• Provides Role-Specific Assistance
  Enhance productivity by offering tailored support based on specific job roles, ensuring users get the right help quickly.
• Enhances Employee Training
  Leverage AI to provide tailored training experiences, ensuring employees receive relevant information efficiently.

Gen AI for Media

Gen AI for Media automates customer interactions and delivers insights at scale, providing a seamless experience across multiple channels while ensuring data security and regulatory compliance.

• Resolve Inquiries Anytime
  Ensure customers receive immediate assistance, whether via chat, email, or voice.
• Gain Actionable Insights
  Utilize deep analytics to understand evolving customer preferences and trends.
• Boost Engagement
  Deliver customized recommendations and communications to enhance user satisfaction.
• Streamline Feedback Collection
  Deploy surveys and gather feedback seamlessly to improve services.

Gen AI for Pharma

Gen AI for pharma and biotech to power patient care and staff support.

• Empower Healthcare Staff
  Equip clinical staff with the latest information to address patient inquiries effectively.
• Streamline Appointment Management
  Enhance patient experience by automating appointments, sending reminders, and ensuring patients are notified of upcoming sessions.
• Facilitate Patient Support
  Assist patients with information on treatment plans and medication administration ensuring better health outcomes.
• Enhance Patient Engagement
  Utilize feedback to improve service delivery and patient satisfaction through targeted improvements.
• Simplify Financial Processes
  Provide essential information to patients regarding their eligibility for financial aid, enhancing access to medications.
• Speed Up Technical Resolutions
  Address IT issues swiftly to ensure productivity and minimize downtime for healthcare providers.

Gen AI for Telecom

Gen AI for telecom and utilities to elevate customer experience at scale.

• Deliver Intuitive Call Center Experience
  Resolving incoming calls without tedious menus enhances customer experience and reduces agent workload.
• Enhance Customer Engagement
  Use AI to deliver customized content and product recommendations, driving loyalty and satisfaction.
• Provide Round-the-Clock Assistance
  Enables customers to resolve issues anytime, minimizing wait times and improving satisfaction.
• Understand Customer Behavior
  Gather insights on customer needs and preferences to tailor services and improve engagement.

Gen AI for Hi-Tech

Gen AI for Hi‑Tech to enhance user experiences and automation at scale.

• Automate Support Anytime
  Empower users with the ability to get assistance at any time, significantly reducing wait times and improving satisfaction.
• Prevent Downtime
  Leverage AI to foresee problems and take corrective actions efficiently, minimizing operational disruptions and enhancing system reliability.
• Support Across All Channels
  Engage with users seamlessly on various platforms such as email, webchat, and phone, ensuring a consistent experience.
• Optimize Operations
  Increase agent productivity by streamlining workflows and processes, allowing for faster resolution of requests.
• Tailor Interactions
  Enhance user engagement by providing customized content and recommendations based on individual preferences and history.

AiseraPlay

See Aisera’s enterprise-class system of AI agents in action.

• Protect Sensitive Information
  Adhere to strict security protocols and compliance regulations to protect customer data and ensure trust.
• Engage Across All Channels
  Enable seamless communication with users through their preferred channels, enriching their interaction with the platform.
• Sync Data Instantly
  Utilize real-time data synchronization to empower teams with the latest information, driving effective responses and actions.
• Experience Live Agent Interactions
  Witness how AiseraPlay manages live agent interactions to enhance customer experiences.
• Build Unique Agents
  Utilize pre-built templates or create custom agents to meet specific business goals and improve service delivery.