{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/aisera-com","markdownUrl":"https://nowen.ai/agents/aisera-com.md","jsonUrl":"https://nowen.ai/agents/aisera-com.json","name":"Aisera, Inc.","nickname":"Aisera","website":"https://aisera.com","location":"San Jose, California, United States","address":{"city":"San Jose","state":"California","country":"United States"},"industry":"Enterprise AI","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-09-06T22:59:14.245Z","summary":"Aisera delivers an enterprise AI agent platform that automates IT, HR, customer service, and operations through agentic AI and a broad ecosystem of integrations.","description":"Aisera is a software company that provides an enterprise AI agent platform and related solutions to automate service experiences and workflows across IT, HR, finance, customer service, facilities, and other functions. Its platform emphasizes agentic AI, multi-channel interactions, real-time data synchronization, security and compliance, and a broad ecosystem of integrations for large organizations.","mission":"To enable enterprises to automate services and experiences with agentic AI, delivering self-service, faster resolutions, and empowered workforces through a secure, scalable AI platform.","directory":{"industryName":"Enterprise AI","agentCount":87,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-ai"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"products":[{"name":"Aisera AI Agent Platform","type":"Platform","url":"https://aisera.com/platform/","summary":"Enhance service experiences with autonomous AI agents across various enterprise functions.","description":"Unified platform for building and orchestrating AI agents across IT, HR, facilities, customer service, and more, featuring Agent Composer, Aisera Unify, and a broad ecosystem of integrations.","pricing":{},"features":[{"name":"Agent Composer","value":"Streamline Agent Creation","valueDescription":"Quickly build AI agents through an intuitive interface without coding."},{"name":"TRAPS Security","value":"Ensure Data Security","valueDescription":"Meets enterprise-grade security standards and compliance regulations."},{"name":"Aisera Unify","value":"Integrate Seamlessly","valueDescription":"Easily connect various applications and data sources into a cohesive ecosystem."},{"name":"Hyperflows","value":"Facilitate Process Automation","valueDescription":"Create and manage automated workflows across the platform rapidly and efficiently."},{"name":"Analytics & Insights","value":"Gain Valuable Insights","valueDescription":"Monitor agent performance and derive actionable insights to optimize operations."},{"name":"Integrations & Connectors","value":"Connect Effortlessly","valueDescription":"Utilize a library of pre-built connectors for faster deployment."}]},{"name":"Aisera Assistant","type":"Product","url":"https://aisera.com/products/ai-assistant/","summary":"Boost productivity by enabling seamless task management and communication.","description":"Your personal companion to get work done.","pricing":{},"features":[{"name":"Omnichannel Support","value":"Engages on Any Channel","valueDescription":"Supports users on preferred platforms, including chat, voice, and SMS, ensuring accessible assistance."},{"name":"Knowledge Serving","value":"Delivers Instant Answers","valueDescription":"Provides quick and accurate responses by retrieving relevant information from enterprise knowledge bases."},{"name":"Automated Task Management","value":"Frees Up User Time","valueDescription":"Allows users to manage tasks effortlessly, reducing manual interventions and increasing productivity."},{"name":"Proactive Notifications","value":"Enhances User Engagement","valueDescription":"Keeps users informed about important updates, ensuring timely responses and increased efficiency."},{"name":"Integration Flexibility","value":"Streamlines Operations","valueDescription":"Connects seamlessly with various platforms like ServiceNow, Salesforce, and others for enhanced workflow management."},{"name":"AI-Powered Insights","value":"Informs Decision Making","valueDescription":"Offers strategic insights based on user data and interactions to enhance service quality."}]},{"name":"Aisera Agent Assist","type":"Product","url":"https://aisera.com/products/assist/","summary":"Enhances support agents' efficiency with real-time insights and recommendations.","description":"Deliver magical experiences to boost agent productivity.","pricing":{},"features":[{"name":"Agent-assisted Resolution","value":"Expedites Agent Issue Resolution","valueDescription":"Provides real-time decision support and recommendations, minimizing manual efforts."},{"name":"Right Knowledge Surface","value":"Provides Immediate Access to Relevant Information","valueDescription":"Automatically retrieves and presents the most pertinent knowledge, improving accuracy and speed of resolutions."},{"name":"Next-best-action Recommendations","value":"Enhances Decision-Making Speed","valueDescription":"Delivers real-time recommendations for the next steps, ensuring that agents can act swiftly and effectively."},{"name":"Auto-case Summarization","value":"Saves Time in Case Management","valueDescription":"Reduces the time spent on documenting case histories, allowing agents to focus on customer interactions."},{"name":"Seamless Integration Within SaaS Apps","value":"Ensures Efficient Workflow","valueDescription":"Allows agents to receive assistance without navigating away from their primary systems, streamlining processes."}]},{"name":"AI for IT service desk","type":"Product","url":"https://aisera.com/products/ai-service-desk/","summary":"Automate IT support to enhance agent productivity and user experience.","description":"Scale IT support, reduce tickets, and boost employee self-service with an AI-powered service desk.","pricing":{},"features":[{"name":"Autonomous IT Agents","value":"Automates Routine Tasks","valueDescription":"Reduces support workload by autonomously managing repetitive IT requests, freeing IT teams for complex issues."},{"name":"Agent Assist Guided Resolutions","value":"Provides Quick Resolutions","valueDescription":"Enhances support efficiency by assisting users with immediate, relevant guidance, ensuring quicker resolutions."},{"name":"Self-Service IT Automation","value":"Enables 24/7 Support","valueDescription":"Allows employees to resolve common IT issues at any time, improving productivity and user satisfaction."},{"name":"Proactive Incident Detection","value":"Reduces Downtime","valueDescription":"Ensures continuous operations by detecting and addressing incidents proactively, minimizing service disruptions."},{"name":"Analytics & Insights","value":"Enhances Decision-Making","valueDescription":"Utilizes data insights to optimize IT processes and improve resolution strategies."},{"name":"Integration with Existing Tools","value":"Streamlines Workflow","valueDescription":"Supports integration with various platforms, enhancing overall IT service management effectiveness."}]},{"name":"AI for IT operations (AIOps)","type":"Product","url":"https://aisera.com/products/aiops/","summary":"Minimize downtime and reduce operational costs with proactive automation from AIOps.","description":"Predict, detect, and resolve IT performance issues before users notice, using AI for IT operations.","pricing":{},"features":[{"name":"Automated Root-Cause Detection","value":"Identify Causes Quickly","valueDescription":"Aisera's platform streamlines troubleshooting by instantly locating the root causes of issues, minimizing resolution time."},{"name":"Proactive Incident Detection","value":"Detect Issues Early","valueDescription":"Utilizing advanced analytics, AIOps anticipates incidents, allowing teams to resolve issues before they escalate into service interruptions."},{"name":"Real-Time Agentic Assistance","value":"Enhance IT Operations","valueDescription":"Empower IT staff with actionable insights and recommendations that facilitate rapid decision-making and resolution."},{"name":"Automated Impact Analysis","value":"Streamline Root Cause Analysis","valueDescription":"Automatically correlate data from multiple sources for swift identification and remediation of potential disruptions."},{"name":"Change Risk Advisory","value":"Manage Change Risks Effectively","valueDescription":"Prioritize system stability and performance by predicting the impacts of upcoming changes, ensuring smooth transitions."},{"name":"Incident Clustering","value":"Reduce Alert Noise","valueDescription":"By clustering incidents, Aisera helps IT teams focus on critical alerts, improving response efficiency and operational clarity."}]},{"name":"AI Discovery","type":"Product","url":"https://aisera.com/products/ai-discovery/","summary":"Streamline IT asset management and improve security with AI Discovery's capability for dynamic mapping and tracking.","description":"AI-powered discovery of applications, devices, and cloud resources to maintain a healthy CMDB.","pricing":{},"features":[{"name":"Configuration Item Discovery","value":"Identify Configuration Items Automatically","valueDescription":"Eliminates manual discovery and enhances overall service management efficiency."},{"name":"Security Posture Preservation","value":"Maintain Security While Discovering","valueDescription":"Eliminates vulnerabilities commonly associated with traditional discovery methods."},{"name":"Dynamic CMDB and Probabilistic Service Maps","value":"Build Dynamic Service Maps","valueDescription":"Creates accurate service maps while adapting to changes in the tech stack."},{"name":"Automated AI Discovery","value":"Automatically Discover Assets","valueDescription":"Reduces manual efforts and improves accuracy in tracking assets."},{"name":"Ephemeral Resource Tracking","value":"Track Transient Cloud Resources","valueDescription":"Ensures that temporary resources are accounted for, enhancing visibility."},{"name":"Unified Configuration View","value":"Consolidate Configuration Items","valueDescription":"Provides a holistic view of the tech stack to facilitate better management."}]},{"name":"Gen AI for Manufacturing","type":"Solution","url":"https://aisera.com/solutions/gen-ai-for-manufacturing/","summary":"Optimize manufacturing processes through AI-driven automation and personalized support.","description":"Generative AI for manufacturing to automate documentation, maintenance, and workflows with domain-specific guidance.","pricing":{},"features":[{"name":"Domain-Specific LLMs","value":"Enhances Response Accuracy","valueDescription":"Customized language models ensure the AI understands and addresses specific manufacturing queries accurately."},{"name":"Document and Report Summarization","value":"Increases Information Accessibility","valueDescription":"Help employees quickly access critical information by summarizing lengthy documents, improving operational efficiency."},{"name":"Predictive Maintenance","value":"Reduces Downtime","valueDescription":"Increase operational efficiency by predicting maintenance needs before failures occur, thus minimizing production interruptions."},{"name":"AI Auto-Tagging","value":"Streamlines Incident Management","valueDescription":"By automating the tagging process, the system ensures quicker ticket resolution and proper categorization, reducing manual workload."},{"name":"Persona-Based Co-Pilot","value":"Provides Role-Specific Assistance","valueDescription":"Enhance productivity by offering tailored support based on specific job roles, ensuring users get the right help quickly."},{"name":"Automated Training Workflows","value":"Enhances Employee Training","valueDescription":"Leverage AI to provide tailored training experiences, ensuring employees receive relevant information efficiently."}]},{"name":"Gen AI for Media","type":"Solution","url":"https://aisera.com/solutions/gen-ai-for-media/","summary":"Enhance customer engagement and streamline operations in the media industry with innovative AI solutions.","description":"Gen AI for Media automates customer interactions and delivers insights at scale, providing a seamless experience across multiple channels while ensuring data security and regulatory compliance.","pricing":{},"features":[{"name":"24/7 Omnichannel Support","value":"Resolve Inquiries Anytime","valueDescription":"Ensure customers receive immediate assistance, whether via chat, email, or voice."},{"name":"Intelligent Customer Insights","value":"Gain Actionable Insights","valueDescription":"Utilize deep analytics to understand evolving customer preferences and trends."},{"name":"Personalized Experiences","value":"Boost Engagement","valueDescription":"Deliver customized recommendations and communications to enhance user satisfaction."},{"name":"Simplified Customer Feedback","value":"Streamline Feedback Collection","valueDescription":"Deploy surveys and gather feedback seamlessly to improve services."}]},{"name":"Gen AI for Pharma","type":"Solution","url":"https://aisera.com/solutions/gen-ai-for-pharma/","summary":"Transform patient care and staff support in pharma with advanced AI solutions.","description":"Gen AI for pharma and biotech to power patient care and staff support.","pricing":{},"features":[{"name":"Clinical Support","value":"Empower Healthcare Staff","valueDescription":"Equip clinical staff with the latest information to address patient inquiries effectively."},{"name":"Appointment Scheduling and Reminders","value":"Streamline Appointment Management","valueDescription":"Enhance patient experience by automating appointments, sending reminders, and ensuring patients are notified of upcoming sessions."},{"name":"Patient Care Management","value":"Facilitate Patient Support","valueDescription":"Assist patients with information on treatment plans and medication administration ensuring better health outcomes."},{"name":"Customer Feedback Management","value":"Enhance Patient Engagement","valueDescription":"Utilize feedback to improve service delivery and patient satisfaction through targeted improvements."},{"name":"Patient Financial Aid Assistance","value":"Simplify Financial Processes","valueDescription":"Provide essential information to patients regarding their eligibility for financial aid, enhancing access to medications."},{"name":"Technical Support Inquiries","value":"Speed Up Technical Resolutions","valueDescription":"Address IT issues swiftly to ensure productivity and minimize downtime for healthcare providers."}]},{"name":"Gen AI for Telecom","type":"Solution","url":"https://aisera.com/solutions/gen-ai-for-telecom/","summary":"Enhance customer interactions with AI-driven self-service and personalized support.","description":"Gen AI for telecom and utilities to elevate customer experience at scale.","pricing":{},"features":[{"name":"AI-Powered Contact Center","value":"Deliver Intuitive Call Center Experience","valueDescription":"Resolving incoming calls without tedious menus enhances customer experience and reduces agent workload."},{"name":"Personalized Experiences","value":"Enhance Customer Engagement","valueDescription":"Use AI to deliver customized content and product recommendations, driving loyalty and satisfaction."},{"name":"Automated Self-Service 24/7","value":"Provide Round-the-Clock Assistance","valueDescription":"Enables customers to resolve issues anytime, minimizing wait times and improving satisfaction."},{"name":"Customer Insights","value":"Understand Customer Behavior","valueDescription":"Gather insights on customer needs and preferences to tailor services and improve engagement."}]},{"name":"Gen AI for Hi-Tech","type":"Solution","url":"https://aisera.com/solutions/gen-ai-for-hi-tech/","summary":"Transform user experiences through enhanced automation and intelligent support.","description":"Gen AI for Hi‑Tech to enhance user experiences and automation at scale.","pricing":{},"features":[{"name":"24/7 Virtual Assistants","value":"Automate Support Anytime","valueDescription":"Empower users with the ability to get assistance at any time, significantly reducing wait times and improving satisfaction."},{"name":"Proactive Issue Resolution","value":"Prevent Downtime","valueDescription":"Leverage AI to foresee problems and take corrective actions efficiently, minimizing operational disruptions and enhancing system reliability."},{"name":"Omnichannel Support","value":"Support Across All Channels","valueDescription":"Engage with users seamlessly on various platforms such as email, webchat, and phone, ensuring a consistent experience."},{"name":"Workflow Automation","value":"Optimize Operations","valueDescription":"Increase agent productivity by streamlining workflows and processes, allowing for faster resolution of requests."},{"name":"Personalized Experiences","value":"Tailor Interactions","valueDescription":"Enhance user engagement by providing customized content and recommendations based on individual preferences and history."}]},{"name":"AiseraPlay","type":"Product","url":"https://play.aisera.cloud","summary":"Experience a unified AI platform that empowers automation and enhances service delivery.","description":"See Aisera’s enterprise-class system of AI agents in action.","pricing":{},"features":[{"name":"Security and Compliance","value":"Protect Sensitive Information","valueDescription":"Adhere to strict security protocols and compliance regulations to protect customer data and ensure trust."},{"name":"Multi-Channel Support","value":"Engage Across All Channels","valueDescription":"Enable seamless communication with users through their preferred channels, enriching their interaction with the platform."},{"name":"Real-Time Data Sync","value":"Sync Data Instantly","valueDescription":"Utilize real-time data synchronization to empower teams with the latest information, driving effective responses and actions."},{"name":"Live Demos","value":"Experience Live Agent Interactions","valueDescription":"Witness how AiseraPlay manages live agent interactions to enhance customer experiences."},{"name":"Custom Agent Creation","value":"Build Unique Agents","valueDescription":"Utilize pre-built templates or create custom agents to meet specific business goals and improve service delivery."}]}],"audiences":[],"segments":[{"name":"AIOps","description":"AI-driven capabilities to predict, detect, cluster, and remediate IT performance incidents and change risks to minimize downtime and alert noise.","color":1,"productNames":["AI Discovery"]},{"name":"CMDB discovery and service mapping","description":"Automated discovery and continuous mapping of applications, devices, cloud resources, and their relationships to maintain an accurate configuration management database and probabilistic service maps.","color":2,"productNames":["AI Discovery"]},{"name":"IT service management automation","description":"Automation of IT service desk workflows including self-service, proactive detection, automated ticket resolution, and agent assist to reduce ticket volume and improve employee experience.","color":3,"productNames":["AI for IT service desk","Aisera Agent Assist","Aisera Assistant","Aisera AI Agent Platform"]},{"name":"Contact center AI and customer service automation","description":"Capabilities for omnichannel virtual assistants, AI voice bots, self-service automation, and customer insights to scale customer service and contact center operations.","color":4,"productNames":["Gen AI for Telecom","Gen AI for Media","Aisera Assistant","Aisera AI Agent Platform"]},{"name":"AI agent orchestration","description":"Orchestration and composition of domain-specific AI agents, connectors, and automated workflows to create agentic experiences across enterprise functions.","color":5,"productNames":["Aisera AI Agent Platform","AiseraPlay"]},{"name":"Industry vertical generative AI","description":"Domain-specific generative AI and copilots tailored to vertical workflows such as manufacturing, pharma, media, telecom, and hi‑tech for automation, personalization, and compliance.","color":6,"productNames":["Gen AI for Manufacturing","Gen AI for Pharma","Gen AI for Media","Gen AI for Telecom","Gen AI for Hi-Tech"]}],"faq":[],"comparisons":[],"sources":[{"url":"https://aisera.com","text":"Aisera, Inc."},{"url":"https://aisera.com/platform/","text":"Aisera AI Agent Platform"},{"url":"https://aisera.com/products/ai-assistant/","text":"Aisera Assistant"},{"url":"https://aisera.com/products/assist/","text":"Aisera Agent Assist"},{"url":"https://aisera.com/products/ai-service-desk/","text":"AI for IT service desk"},{"url":"https://aisera.com/products/aiops/","text":"AI for IT operations (AIOps)"},{"url":"https://aisera.com/products/ai-discovery/","text":"AI Discovery"},{"url":"https://aisera.com/solutions/gen-ai-for-manufacturing/","text":"Gen AI for Manufacturing"},{"url":"https://aisera.com/solutions/gen-ai-for-media/","text":"Gen AI for Media"},{"url":"https://aisera.com/solutions/gen-ai-for-pharma/","text":"Gen AI for Pharma"},{"url":"https://aisera.com/solutions/gen-ai-for-telecom/","text":"Gen AI for Telecom"},{"url":"https://aisera.com/solutions/gen-ai-for-hi-tech/","text":"Gen AI for Hi-Tech"},{"url":"https://play.aisera.cloud","text":"AiseraPlay"}]}