Xurrent

AI-powered IT service management that enhances incident management and workflow efficiency.

Optimizes IT operations for faster resolutions and improved efficiency across organizations.

Accelerate service delivery through unified collaboration across departments and AI-driven workflows.

Accelerate incident resolution with AI-powered management for efficient service delivery.

Enhance collaboration with secure access across organizations for efficient workflows.

Seamlessly automate and optimize workflows across multiple systems using AI-driven orchestration.

Enhances connectivity and collaboration across platforms with secure, seamless integrations.

Gain actionable insights for ITSM performance with comprehensive analytics.

Streamline IT service delivery with AI-driven automation and optimized workflows.

Capabilities for AI-native incident and request handling, knowledge management, self-service portals, automation, and ITSM analytics to support IT service desks and internal support teams.

Products: Xurrent AI Service Desk, Xurrent IT Service Management Platform, Xurrent IT Operations Management

Cross-department service delivery and self-service workflows that extend ITSM practices to HR, facilities, finance, and other business functions for unified service experience.

Products: Xurrent Enterprise Service Management Platform, Xurrent IT Service Management Platform, Xurrent Workflow Automation Platform

Monitoring, incident orchestration, and operational analytics that unify infrastructure and service operations to reduce downtime and accelerate resolution.

Products: Xurrent IT Operations Management, Xurrent IT Service Management Platform, Xurrent Integrations Platform

Orchestration and automation of cross-system business and IT workflows without coding, including AI-driven automations and real-time workflow analytics.

Products: Xurrent Workflow Automation Platform, Xurrent IT Service Management Platform, Xurrent AI Service Desk

API-first integration capabilities and connector libraries to securely connect service, operations, and enterprise systems for data exchange and orchestration.

Products: Xurrent Integrations Platform, Xurrent IT Service Management Platform, Xurrent Enterprise Service Management Platform

Secure multi-organization collaboration and account trust features for MSPs, shared service providers, and multi-tenant enterprise environments.

Products: Xurrent IT Service Management Platform, Xurrent Enterprise Service Management Platform, Xurrent Workflow Automation Platform

Xurrent IT Service Management Platform

An AI-powered IT service management platform that unifies IT, operations, and service delivery across the enterprise. It enables AI-driven incident management, workflow automation, self-service portals, and API-first integrations, with real-time analytics and secure multi-organization collaboration.

• Streamline Tasks With AI
  Leverages AI to minimize manual effort and streamline processes, improving operational efficiency across service management.
• Enhance Collaboration
  Facilitates quick incident resolution by leveraging collaborative tools and AI insights, reducing downtime and enhancing service quality.
• Connect Seamlessly
  Ensures easy connectivity with existing IT tools through secure APIs, enabling a cohesive technology ecosystem.
• Gain Actionable Insights
  Provides real-time analytics and reporting that empower decision-making and performance optimization for IT operations.
• Automate Workflows Effortlessly
  Empowers teams to automate complex workflows without coding, enhancing agility and responsiveness.
• Boost Efficiency
  Enhances the creation of knowledge bases, leading to improved access to solutions and faster problem resolution.
• Empower Users
  Enables end-users to manage their service requests effortlessly, improving satisfaction and reducing workload on helpdesk teams.
• Enable Collaboration
  Facilitates secure collaboration between different organizations, improving communication and service efficiency.

Xurrent IT Operations Management

Unified IT operations platform to manage and monitor IT infrastructure and services across the enterprise.

• Streamline IT Infrastructure Management
  Xurrent consolidates all IT operations onto one platform, making it easier to manage and monitor infrastructure and services efficiently.
• Enhance Response Times
  Leveraging AI, the system helps reduce manual efforts and improves response times to incidents, facilitating quicker resolutions.
• Seamlessly Expand Capabilities
  Integrate with various platforms to enhance operational capabilities without disrupting existing workflows.
• Accelerate Task Completion
  Automate repetitive tasks to boost efficiency and focus on higher priority activities.
• Improve User Satisfaction
  Users can quickly find solutions and track requests, enhancing their overall service experience.
• Drive Data-Driven Decisions
  Access over 400 reports providing insights into performance metrics, helping teams optimize operations.

Xurrent Enterprise Service Management Platform

Unified ESM platform built for collaboration across departments, enabling cross-functional service delivery and self-service workflows.

• Facilitates Cross-Department Collaboration
  This feature ensures that different departments can seamlessly work together, enhancing efficiency and responsiveness in service delivery.
• Increases Resolution Speeds
  By automating and intelligently managing incidents, this feature reduces mean time to resolution (MTTR), enabling faster service restoration.
• Enhances User Experience
  Users can independently handle their service needs, which reduces workload on support teams and improves user satisfaction.
• Improves Operational Efficiency
  Automates repetitive tasks, allowing teams to focus on more strategic initiatives and improving overall productivity.
• Facilitates Data-Driven Decisions
  Provides insights into performance metrics, enabling organizations to make strategic improvements and optimize resource allocation.
• Enhances Security in Collaboration
  Ensures that sensitive data remains secure while allowing multiple organizations to collaborate effectively.

Xurrent AI Service Desk

AI-driven service desk capability providing AI-powered incident management to automate triage and resolution.

• Streamline Incident Management
  Utilizes AI to quickly categorize and resolve incidents, enhancing overall efficiency.
• Optimize Workflows
  Enhances service request handling and communication among teams for faster resolution.
• Automate Tasks
  Facilitates quick setup of automated workflows, enhancing productivity across teams.
• Boost Efficiency
  Provides access to a centralized knowledge base, expediting problem-solving.
• Seamless Connectivity
  Easily connects with external applications to ensure cohesive workflow.
• Empower Users
  Allows users to manage their requests independently, reducing support workload.

Xurrent Account Trusts

Secure multi-organization collaboration platform enabling cross-entity sharing and controlled access across different organizations.

• Facilitates Cross-Entity Sharing
  Xurrent Account Trusts enables organizations to collaborate seamlessly while maintaining security, ensuring that sensitive information is only shared with authorized parties.
• Regulates Access Rights
  Enables precise control over who can access what information, ensuring that data remains secure while allowing necessary collaboration.

Xurrent Workflow Automation Platform

No-code AI-powered orchestration platform to automate cross-system workflows without writing code.

• Automate Across Systems
  Connect and automate tasks between various platforms, ensuring smooth operations and enhanced productivity.
• Create Workflows Instantly
  Easily design and implement automated workflows using a no-code interface, reducing the need for technical expertise.
• Gain Insights Quickly
  Monitor and analyze workflow efficiency with comprehensive analytics tools for informed decision-making.
• Collaborate Securely
  Facilitate collaboration between various departments and stakeholders while safeguarding data integrity.

Xurrent Integrations Platform

Secure, API‑first integrations platform to connect Xurrent with other solutions and platforms.

• Leverage Secure APIs
  Integrate Xurrent with other applications securely, ensuring robust data exchange while maintaining confidentiality.
• Expand Integration Choices
  Access a variety of pre-built integrations that enhance the functionality of Xurrent, allowing for greater customization and versatility.
• Achieve Seamless Integration
  Facilitate smooth interactions between various tools and services, streamlining workflows and improving efficiency.

Xurrent ITSM Analytics

Real-time analytics and dashboards for IT service management with 400+ reports.

• Access Extensive Reporting
  Utilize over 400 predefined reports to track key ITSM metrics, enabling data-driven decision-making.
• Monitor Performance Live
  Receive immediate analytics that help in evaluating IT service management performance and identifying improvement areas.
• Integrate Easily
  Connect Xurrent ITSM Analytics with other platforms to streamline IT service management workflows.
• Customize Dashboards
  Adjust dashboards to focus on the most relevant metrics and KPIs for enhanced monitoring and reporting.

Xurrent Sera AI

Sera AI is a platform that eliminates manual tasks, optimizes workflows, and accelerates resolutions across service delivery.

• Accelerate Service Delivery
  By automating routine tasks, Sera AI reduces workload and accelerates response times, empowering teams to focus on more strategic initiatives.
• Optimize Collaboration
  Streamlines communication and enhances coordination among teams, leading to quicker resolution of incidents.
• Empower Users
  Users can independently handle queries and requests, reducing bottlenecks and improving overall service efficiency.
• Gain Actionable Insights
  Provides timely data that aids in decision-making, improving service quality and operational efficiency.
• Improve Problem Solving
  Facilitates faster knowledge sharing to resolve issues effectively, benefiting both employees and users.
• Connect Diverse Tools
  Seamlessly integrates with other platforms to enhance functionality and data flow, ensuring a comprehensive service management experience.