Wonderchat

Resolve routine customer questions faster with answers grounded in your content and a clear path to human support when needed.

Give support teams a shared workspace to review AI-prepared responses, take over conversations, and manage customer requests without per-seat fees.

Answer buyer questions, qualify visitors, and route promising leads to sales to help teams turn existing website traffic into pipeline.

Help teams collaborate with AI, share knowledge, and build agents that support employees and fit existing workflows.

Connect Wonderchat agents and inbox capabilities to applications and AI assistants, with access controlled by user authorization.

Help agencies launch a branded chatbot SaaS, give clients control of their bots, and manage deployments with partner support.

Capabilities that automate customer support interactions, ticket triage, knowledge retrieval, and CRM updates using memory-enabled and multi-agent conversational agents.

Products: AI Customer Service Agent

Automate real-time customer conversations, qualify and nurture leads, integrate with CRM, and optimize conversion funnels through AI-driven chat and workflow automation.

Products: AI Sales Agent

Enables agencies to launch and resell branded chatbot services through no-code configuration, client dashboards, custom domains, and deployment management.

Products: White-label AI Chatbots for Agencies

Ticketing and multi-channel inbox capabilities to manage, prioritize, and resolve customer inquiries across chat, email, and social channels with AI-assisted routing, advanced filtering, and workflow automation.

Products: Wonderchat Inbox

Centralizing, governing, and sharing institutional knowledge, expert insights, case studies, and best practices to improve cross‑functional collaboration and decision making.

Products: Wonderchat Workspaces

AI Customer Service Agent

Wonderchat’s AI Customer Service Agent answers customer questions using connected help centers, websites, documents, files, and past tickets, citing sources in replies. It can be deployed across supported channels, respond in more than 40 languages, and hand unresolved conversations to a human with their context. Teams can configure workflows and escalation rules, monitor performance with analytics, and review weak answers and knowledge gaps to improve the agent over time.

Category: Customer Support Automation Software

• Get Answers Grounded In Your Content
  Customers and support teams can check the source behind an answer, while the agent can avoid unsupported replies when connected content does not cover a question.
• Hand Unresolved Questions To People
  Customers can continue with a human when the agent cannot resolve their issue, and the receiving teammate gets conversation context so customers need not repeat themselves.
• Connect Your Support Knowledge
  Bring existing support information into the agent so it can respond using company-specific documentation and other supported knowledge sources.
• Support Customers Across Channels
  Reach customers through the channels they use while maintaining shared knowledge and handoff rules.
• Serve Customers In 40+ Languages
  Provide support to customers in more than 40 languages without maintaining separate knowledge content for each language.
• Configure Workflows And Escalation Rules
  Set how the agent handles different questions and when conversations should be routed to a person or support destination.
• Review And Improve Agent Answers
  Inspect answer quality and approve corrections, helping teams address problems without applying changes automatically.
• Find And Address Knowledge Gaps
  Identify questions the connected content does not answer, then use the review process to add or correct information for future responses.
• Connect Your Existing Support Tools
  Use the agent with supported help desks and other connected business tools, allowing teams to retain existing systems where supported.
• Track Performance And Knowledge Gaps
  Use conversation and resolution reporting to see common customer questions and areas where the knowledge base may need attention.
• Launch Your Agent Quickly
  A guided setup can help teams connect their content and configure an agent without a lengthy initial build for typical deployments.
• Choose And Change Your AI Model
  Select from available models and change the model behind the agent without rebuilding its sources, citations, rules, or workflows.

Wonderchat Inbox

Wonderchat Inbox is an AI-native helpdesk and shared inbox for handling customer conversations that need human attention. It brings escalated chats, emails, and messages together with their conversation history. AI drafts replies and prepares actions for teammate approval, while routing and assignment rules direct tickets to the right team. Teammates can also take over live chats in real time. The inbox can be used as Wonderchat’s built-in helpdesk or connected with external helpdesks, and has no per-seat cost.

• Manage Every Conversation In One Place
  Give teammates one workspace for conversations that need human attention, with the full chat available alongside the ticket.
• Review And Approve AI-Drafted Replies
  Start from a prepared response rather than a blank reply, then review and approve it before sending.
• Approve Prepared Actions Before They Run
  Review actions prepared by the AI and approve them as part of handling a ticket.
• Route Tickets To The Right Team
  Direct tickets to the appropriate team and provide the context and prepared response needed to continue the conversation.
• Take Over Live Conversations
  Let a teammate join a customer conversation in real time when human support is needed.
• Add Teammates Without Per-Seat Costs
  Give support teams access to the inbox without increasing the bill for each additional seat.
• Keep Your Existing Helpdesk Connected
  Use Wonderchat alongside supported helpdesks or use its built-in inbox, without requiring every team to move to a new helpdesk.

AI Sales Agent

Wonderchat’s AI Sales Agent answers buying questions using company content and cites its sources. It qualifies website visitors by asking about factors such as budget, timeline, requirements, and use case; collects contact details in the conversation; routes qualified prospects to the right sales representative or team; and can book meetings. It syncs leads and meetings to connected sales tools and responds around the clock.

• Answer Buying Questions With Cited Sources
  Give prospects answers based on your company content, with a cited source for each reply. The agent can address pricing, feature, and integration questions as visitors evaluate your product.
• Qualify Prospects Before Sales Calls
  Gather information about a prospect’s budget, timeline, requirements, and other qualification factors up front, helping the sales team focus on conversations with potential buyers.
• Capture Visitor Details Inside The Conversation
  Collect contact details inline as visitors chat, so they can share their information without leaving the conversation for a separate form.
• Route Qualified Leads To The Right Rep
  Direct qualified prospects to the sales representative or team best suited to their needs, using details such as use case, deal size, and urgency.
• Book Meetings With Qualified Prospects
  Move qualified leads directly to a meeting by guiding them to a calendar and booking an appointment inside the conversation.
• Sync Qualified Leads And Meetings To Your CRM
  Send captured lead information and meeting details to connected CRM and revenue tools, helping teams continue working with prospects in their existing systems.
• Engage Website Visitors Around The Clock
  Answer buying questions and qualify leads at any time, including nights, weekends, and periods when sales representatives are on calls.
• Review Weak Answers And Apply One-Click Fixes
  Identify weak answers for review and make corrections with one click, so teams can refine the agent’s responses.
• Answer Prospects In More Than 40 Languages
  Serve prospects in more than 40 languages using the same company content, without maintaining separate information for each language.

Wonderchat Workspaces

Wonderchat Workspaces is a shared AI collaboration platform where teams can work with leading AI models, collaborate on internal AI agents, and embed AI into existing workflows. Teams can train chatbots on their own data, share knowledge and prompts, and see how AI is used across the organization. It supports employee-facing uses such as answering HR policy questions, providing procurement information, and handling common IT requests.

Category: AI Agent Platforms

• Access Multiple Models In One Workspace
  Teams can work with several leading AI models in one place and switch between them in seconds.
• Collaborate On AI Work In Real Time
  Shared workspaces let teammates see and build on one another’s work, helping keep the team aligned.
• Build Agents With Your Own Data
  Teams can create internal agents grounded in their own data for employee-facing support and other AI-powered work.
• Share Knowledge And Prompts Across Teams
  Teams can access common libraries of knowledge and prompts, making shared resources available across the organization.
• Embed AI Into Existing Workflows
  Teams can incorporate AI into existing workflows rather than treating it as a separate chat tool.
• Monitor And Improve Team AI Usage
  Organization-wide visibility into AI usage and reporting helps teams review how AI is used and continuously improve workflows.
• Answer Employee Policy Questions
  An internal policy bot gives employees a way to ask questions instead of digging through handbooks or waiting for HR to respond.
• Find Vendor And Approval Information
  An agent that knows vendors, contracts, and approval processes can help teams move procurement requests forward.
• Answer Common IT Questions
  An internal agent can respond to common IT questions before they reach the helpdesk.
• Handle Tier-One IT Tickets
  An internal agent can handle tier-one IT tickets before they reach the helpdesk.
• Route IT Issues To The Right Team
  An internal agent can route issues before they reach the helpdesk.

Wonderchat API and MCP access

Wonderchat API and MCP access provides programmatic access to Wonderchat agents and inbox functionality. Its MCP server lets connected AI assistants, such as Claude and ChatGPT, work with Wonderchat directly and access data from agents a user authorizes, including agent settings, knowledge base content, conversation logs, analytics, and captured leads. MCP access uses OAuth, follows the permissions of the user’s Wonderchat role, and can be revoked in Wonderchat settings. The feature is included from the Basic plan.

• Integrate Agents And Inbox Programmatically
  Use APIs to access Wonderchat agents and inbox functionality from applications built on top of Wonderchat.
• Connect AI Assistants To Wonderchat
  Connect an external AI assistant to Wonderchat so it can work with authorized agents and access their settings, knowledge base content, conversation logs, analytics, and captured leads.
• Restrict Access To Authorized Agents
  Keep connected assistants’ access within the agents and permissions already assigned to the user’s Wonderchat role.
• Authorize And Revoke Assistant Access
  Authorize an external assistant through OAuth and revoke its access from Wonderchat settings whenever needed.
• Access APIs And MCP From Basic
  Use API and MCP access starting with the Basic plan.

White-label AI Chatbots for Agencies

A white-label AI chatbot SaaS offering that lets agencies build and brand their own chatbot product without writing code. Agencies can provide clients with branded dashboards and chatbots, enabling them to upload their own data and manage and deploy chatbots on their websites. The partner offering includes access management, custom domains, custom integrations, onboarding, and support and go-to-market guidance.

Category: Conversational AI Platforms

• Launch Your Own Branded Chatbot SaaS
  Present chatbot dashboards and chatbots under your agency’s branding, including your own logo and link instead of Wonderchat branding.
• Let Clients Manage Their Own Chatbots
  Give clients the ability to supply their data and manage and deploy their chatbots on their own websites.
• Start Without Writing Code
  Use the ready-made chatbot SaaS starter kit to establish an agency-branded offering without building it from scratch in code.
• Control Access Across Client Chatbots
  Invite agency staff and clients to specific chatbots and manage their access, with unlimited team members listed in the partner reseller offering.
• Get Guidance And Priority Support
  Get assistance with go-to-market setup, content and marketing configuration, recommendations, and strategy through consultations and partner support.
• Use A Custom Domain
  Provide the partner dashboard or service through a custom domain as part of the reseller offering.
• Extend The Platform For Your Needs
  Access custom integrations and development for partner-specific features as part of the reseller offering.
• Tailor Client Onboarding
  Use custom onboarding to support the agency’s setup and client experience.
• Access New Features As They Launch
  Keep the agency’s offering current with access to Wonderchat’s latest features and new products.