Twixor

Transform customer interactions with AI-powered, multi-channel automation.

Enhance customer engagement through autonomous, outcome-driven AI automation.

Enhance customer engagement and streamline operations effectively.

Enhance customer support with AI and live assistant integration for efficient interactions.

Enhance marketing campaigns with intelligent automation for increased engagement and conversion.

Enhances banking experiences through AI chatbots for improved customer interactions.

Platform capabilities to build, deploy and manage omnichannel conversational experiences with low-code/no-code orchestration, integrations, analytics and rich messaging.

Products: Twixor Platform, Actionable Instant Messaging, Agentic AI, Transforming Banking with AI Chatbot

Capabilities that combine AI and human agents to automate support workflows, enable seamless handoffs, assist agents, and improve response times and efficiency.

Products: Hybrid Chat, Agentic AI, Twixor Platform, Actionable Instant Messaging

Orchestration and end-to-end automation of customer journeys including onboarding, multi-channel flows and process automation using drag-and-drop design and APIs.

Products: Twixor Platform, Actionable Instant Messaging, Omnichannel Campaign Management Platform

Campaign-driven conversational engagement to drive conversions and sales opportunities through targeted, analytics-driven multi-channel campaigns.

Products: Omnichannel Campaign Management Platform, Twixor Platform, Actionable Instant Messaging

Domain-focused virtual assistants for banking and financial services that provide 24/7 support, multilingual interaction and integration with banking workflows.

Products: Transforming Banking with AI Chatbot, Twixor Platform, Agentic AI

Twixor Platform

All-in-one consumer experience platform enabling customer relationships over any channel through a low-code/no-code platform-as-a-service. It incorporates features from Intelligent Process Automation and other related products.

• Streamline Multi-channel Engagement
  Consolidate customer interactions across SMS, WhatsApp, RCS, and other channels for enhanced efficiency.
• Accelerate Deployment
  Enable quick setup and customization of solutions without extensive technical knowledge.
• Enhance CX with Rich Interactions
  Utilize interactive rich cards and AI-driven insights to boost engagement and satisfaction.
• Optimize Operational Efficiency
  Leverage AI to streamline workflows, reducing manual tasks and errors.
• Automate Customer Journeys
  Streamline every aspect of the customer interaction cycle, minimizing manual tasks and enhancing efficiency.
• Design User Flows Instantly
  Create complex workflows visually, improving clarity and collaboration among team members.
• Gain Actionable Insights
  Measure engagement and operational success with comprehensive analytics tools.
• Ensure Compatibility
  Integrate with CRM, ERP, and other platforms to enhance functionality and user experience.

Agentic AI

Autonomous AI agents that proactively solve complex customer needs and drive outcomes.

• Facilitates Complex Problem Solving
  These AI agents are designed to anticipate customer inquiries and deliver tailored solutions, improving overall satisfaction.
• Delivers Measurable Impact
  The solution aims to deliver quantifiable results that contribute to business objectives, enhancing operational efficiency.
• Fosters Brand Loyalty
  Customers enjoy seamless interactions across various platforms, enhancing their experience and loyalty.
• Streamlines Processes
  Facilitates the automation of complex business processes, allowing human agents to focus on higher-value tasks.
• Personalizes Customer Engagement
  By recalling past interactions, the AI can provide targeted recommendations, improving engagement.

Actionable Instant Messaging

Connect, onboard, engage and resolve customers’ needs at all touch points.

• Boost Customer Engagement
  Implement personalized communication that enhances user experience and interaction.
• Streamline Customer Onboarding
  Facilitate hassle-free onboarding processes to improve customer satisfaction from the start.
• Enable Omnichannel Experiences
  Support customer interactions on their preferred communication channels, ensuring a consistent experience.
• Automate Data Collection
  Efficiently gather user data with integrated API functionality for better marketing and customer service.

Hybrid Chat

AI and live assistant to accelerate support efficiency with speed and consistency.

• Enhance Support Efficiency
  Leverage AI combined with live agents for seamless transitions, minimizing customer wait times while maintaining service quality.
• Facilitate User Experience
  Ensure users can easily switch from AI assistance to human support when needed.
• Personalize User Interactions
  Utilize AI algorithms to adapt interactions in real time, addressing unique customer needs.

Omnichannel Campaign Management Platform

AI-powered campaign automation to maximize conversions and sales opportunities.

• Maximize Conversions
  Utilize advanced targeting and rich customer insights to drive higher conversion rates.
• Automate Sales Processes
  Leverage intelligent automation to enhance sales workflows and capitalize on leads effectively.
• Analyze Campaign Effectiveness
  Track key metrics to optimize strategies, improve customer experiences, and maximize conversions.

Transforming Banking with AI Chatbot

Revolutionizing business communications with AI-powered virtual assistants across industries for banking-centric use cases.

• Elevate Customer Experience
  Provide personalized assistance through sophisticated AI that understands user intent.
• Versatile Solutions for Multiple Sectors
  Utilize adaptable AI chatbots designed for various industries, facilitating seamless communication.
• Communicate in Preferred Languages
  Ensure accessibility for customers across different languages, enhancing user engagement and satisfaction.