TTEC Holdings, Inc. Unclaimed

Transform customer interactions with instant multilingual support and seamless integration.

Enhances call clarity and agent focus through effective noise reduction.

Enhances agent performance through AI-driven coaching and feedback.

Enhance fraud detection and prevention seamlessly across customer interactions.

Transform CX with expert managed services that leverage AI and frontline knowledge.

Transform customer experiences with integrated consulting and technology solutions.

Enhances customer experience through AI, journey orchestration, and actionable analytics.

Enhance customer experience with tailored, digitally enabled CX management solutions.

Digitally enabled outsourced customer care, back-office and remote contact center operations delivered as managed services to run customer interactions and revenue-generation activities.

Platforms and services that integrate AI-driven contact center capabilities, customer journey orchestration, analytics and experience fulfillment to automate interactions and coordinate cross-channel experiences.

Conversational and business intelligence, knowledge enablement, coaching and workforce optimization to improve agent performance, training, and operational outcomes.

AI-enabled continuous monitoring and automated fraud detection and prevention across CX channels to reduce financial losses while maintaining customer experience.

Low-latency bi-directional translation and real-time noise-reduction to enable multilingual, clear interactions across voice, chat and messaging channels.

TTEC ADDI

TTEC ADDI is a real-time translation platform that enables live translation between agents and customers across 30+ languages. It delivers low-latency performance with natural-sounding voices and integrates into contact center environments to remove language barriers and support borderless customer experiences.

• Enhances Communication
  Allows customers and agents to converse naturally without language barriers.
• Streamlines Operations
  Easily integrates with existing contact center technologies like Genesys and Salesforce for improved efficiency.
• Optimizes Customer Interactions
  Ensures smooth conversations without interruptions, enhancing customer satisfaction.
• Facilitates Multilingual Support
  Breaks down language barriers instantly, making customer service accessible to a global audience.
• Rapid Deployment
  Enables quick setup with minimal disruption to existing workflows, ensuring a smooth transition.
• Enhances Accessibility
  Allows users to interact in their preferred channel, increasing engagement.

TTEC Clarity

TTEC Clarity is a noise-reduction tool designed to minimize background noise and distractions during calls, helping agents deliver clearer, more professional customer experiences.

• Deliver Clear Communication
  Improved audio clarity leads to better understanding and customer satisfaction.
• Reduce Distractions
  Creates a professional environment that enhances customer interactions.
• Enhance Agent Engagement
  By minimizing distractions, agents can maintain their focus and improve interaction quality.
• Facilitate Quick Deployment
  Easily incorporates into current systems for immediate effectiveness.

TTEC Perform

TTEC Perform is an AI-powered coaching platform that analyzes employee data to deliver personalized coaching, targeted feedback, and recognition to improve agent performance and customer outcomes.

• Boosts Agent Development
  Utilizes AI to tailor coaching strategies, helping agents reach their full potential.
• Tailors Development Plans
  Ensures each agent receives specific coaching that matches their unique strengths and areas for improvement.
• Celebrates Agent Success
  Motivates agents and fosters a positive work environment by recognizing exemplary performance.
• Ensures Data-Driven Improvements
  Helps agents understand precise areas for enhancement, driving overall performance.

TTEC Intelligent Fraud Automation

TTEC Intelligent Fraud Automation is an AI-enabled automation capability that helps detect and stop fraud across CX channels, reducing fraud-related losses while preserving customer experience.

• Automates Fraud Detection
  Harness AI technology to quickly and efficiently identify and prevent fraudulent activities in real time.
• Prevents Fraud
  Utilizes real-time insights to disrupt fraudulent attempts before they can affect customers or the organization.
• Continuously Monitors Channels
  Provides relentless oversight of multiple customer interaction channels to swiftly detect and address fraud instances.
• Reduces Financial Losses
  By effectively preventing fraud, this feature ensures significant reductions in financial losses associated with fraudulent activities.

CX Optimization Services

CX Optimization Services provide transformational managed services that blend frontline knowledge with AI insight to optimize CX and improve outcomes across channels.

• Unlock Actionable Insights
  Utilize AI analytics to transform data into actionable insights that enhance customer experience and operational effectiveness.
• Enhance Knowledge Management
  Implement generative AI solutions to streamline knowledge creation and ensure consistent, quality information delivery across support teams.
• Develop Tailored Training Programs
  Create specialized training solutions using AI technology to enhance workforce skills and improve customer interactions.
• Optimize Resource Allocation
  Streamline workforce management strategies to enhance productivity and responsiveness to customer needs.

CX Consulting & Tech

CX Consulting & Tech provides insight-driven CX consulting and technology solutions to design, implement, and optimize CX strategies using a range of AI, analytics, and software capabilities.

• Enhance CX With AI
  Utilize advanced AI tools to automate processes and personalize interactions, driving improved customer satisfaction.
• Optimize Contact Center Operations
  Implement cutting-edge technology solutions to improve efficiency and effectiveness in customer engagement.
• Develop Strategic CX Designs
  Craft a comprehensive CX strategy tailored to your business goals, enhancing customer journeys.
• Transform Customer Experience
  Deliver impactful transformations across customer journeys to meet evolving expectations.
• Enhance Customer Relationships
  Leverage CRM systems to foster loyalty and drive engagement by understanding customer needs.
• Drive Data-Informed Decisions
  Utilize analytics to gather insights and inform strategies for improving customer interactions.
• Streamline CX Operations
  Outsource operations to expert teams that manage and optimize your CX solutions effectively.
• Elevate Digital Experiences
  Develop and implement software solutions that enhance digital customer interactions and operational capabilities.

CX Transformation

CX Transformation enables AI-powered contact centers, journey orchestration, and analytics with experience fulfillment to elevate customer experiences.

• Empower Agents With AI
  Integrates AI into contact center workflows, improving operational efficiency and customer satisfaction.
• Seamlessly Guide Customers
  Creates a unified experience by effectively managing customer interactions across multiple channels.
• Unlock Business Insights
  Harnesses customer data to inform decisions, optimize strategies, and enhance service delivery.
• Deliver Complete Solutions
  Ensures all aspects of the customer experience are met with expert execution, from initial contact to resolution.

CX Management Services

CX Management Services provide digitally enabled talent and contact center services, including AI-enhanced services, back office, customer care outsourcing, managed services, remote CX, revenue generation, technology support and trust & safety.

• Leverage AI For Better CX
  Utilize advanced AI tools to enhance efficiency and improve customer interactions across multiple channels.
• Outsource Customer Care Effectively
  Expertly manage customer interactions across various platforms while ensuring high satisfaction and loyalty.
• Optimize CX Management
  Receive comprehensive management of CX solutions tailored to specific organizational needs.
• Streamline Back Office Operations
  Ensure optimal performance of non-customer operations to enhance overall service delivery and efficiency.
• Drive Revenue Growth
  Implement strategies that effectively utilize customer data and engagement to boost revenue.
• Ensure Trust And Safety
  Safeguard customer interactions and data to maintain safety across CX operations.
• Enable Remote Customer Service
  Deliver quality customer experience solutions remotely to accommodate diverse needs and preferences.
• Provide Reliable Tech Support
  Access professional technology support services ensuring system integrity and efficiency.