Thunai AI

Transform scattered knowledge into actionable insights with Thunai Brain.

Enhances customer experience with real-time AI voice assistance across 150+ languages.

Enhances customer support through integrated AI and seamless communication across channels.

Enhances team productivity by automating meeting management and providing real-time insights.

Optimizes product quality and customer feedback through effective data analysis and actionable insights.

Transform sales data into actionable insights for enhanced revenue opportunities.

Integrates Thunai AI agents with existing systems for seamless workflow and context awareness.

Enhance operational efficiency through autonomous task execution and seamless integration capabilities.

Elevate customer service through AI-powered real-time support and workflow automation.

Streamline clinical documentation with Thunai Mediscribe, enhancing productivity and patient care.

Capabilities that consolidate documents, media, transcripts, and chats into a single, contradiction-resolving knowledge base with semantic search and high-accuracy RAG for real-time retrieval.

Products: Thunai Brain, Thunai Meeting Agent, Thunai Omni, Thunai Edge, Thunai MCP

Capabilities that provide real-time agent guidance, automated self-service, QA monitoring, and AI search to accelerate case resolution and improve support outcomes.

Products: Thunai Edge, Thunai Omni, Thunai Voice Agent, Thunai MCP, Thunai Brain

Capabilities to design, automate, and orchestrate repetitive processes using no-code workflow builders and AI-powered agents to reduce manual effort and speed execution.

Products: Thunai Workflow Automation, Thunai MCP, Thunai Edge

Generative AI that converts patient-physician encounters into structured clinical documentation and delivers real-time insights to improve workflow efficiency.

Products: Thunai Mediscribe, Thunai Brain

Capabilities that transcribe and analyze spoken and written interactions to surface keywords, behavioral patterns, and revenue signals for sales, product, and research teams.

Products: Thunai Reflect, Thunai Revenue, Thunai Meeting Agent, Thunai Brain

Thunai Brain

Thunai Brain is an enterprise knowledge management system that consolidates documents, videos, transcripts, and chats into a unified knowledge base. It detects contradictions across various sources, ensuring reliable retrieval of information and high accuracy.

• Ensures Reliable Information
  By identifying and resolving contradictions, Thunai Brain enhances the accuracy and reliability of the knowledge base, facilitating better decision-making.
• Facilitates Quick Data Access
  Integration with major data sources allows for rapid retrieval and management of information, streamlining workflows and reducing data silos.
• Enhances Output Quality
  Using RAG, Thunai Brain ensures that generated responses are not only accurate but also contextually relevant, improving user satisfaction.
• Improves Information Discovery
  Semantic search allows users to retrieve pertinent information effectively, reducing the time spent searching across various platforms.
• Ensures Up-to-Date Knowledge
  Real-time updates keep users informed about the latest data, reducing the risk of relying on outdated information.
• Increases User Engagement
  By providing contextual answers, Thunai Brain enhances the user experience and encourages more frequent interactions.

Thunai Voice Agent

Inbound and outbound AI voice agents with sub-100ms latency. Manages full call lifecycles and real-time translation across 150+ languages; integrates with CCaaS platforms via SIP and supports custom scoring models and automated QA.

• Ensures Consistent Quality
  With automated quality assurance, every interaction is monitored for compliance and performance, ensuring high standards are met consistently.
• Seamlessly Connect
  Easily connects to existing systems, allowing organizations to leverage the Thunai Voice Agent without extensive restructuring.
• Remove Language Barriers
  Instantly translates conversations, enabling seamless communication with diverse customer bases without delays.
• Streamline Processes
  Manages the entire call lifecycle, reducing the need for manual intervention and enhancing productivity.
• Achieve Real-Time Interactions
  Delivers responses instantly, ensuring natural and smooth conversations that enhance customer satisfaction.
• Tailor Metrics
  Organizations can implement their own scoring criteria to evaluate performance and identify areas for improvement.

Thunai Omni

Unified omnichannel customer service workspace enabling voice, chat, and email in a single interface, with real-time sentiment analysis, live transcription, AI assistance, smart escalation, and supervisor barging-in.

Category: Customer Support Automation Software

• Provides AI Guidance
  Thunai Omni leverages AI to provide real-time suggestions and insights to support agents, enhancing their effectiveness.
• Centralizes Communication
  Streamlines all customer interactions in one dashboard, reducing response times and improving efficiency.
• Captures Interaction Details
  Real-time transcriptions allow for accurate record-keeping and easier follow-ups.
• Ensures Quick Resolution
  Facilitates seamless transitions to human agents for complex queries, enhancing customer satisfaction.
• Monitors Customer Emotion
  Provides insights into customer feelings, allowing agents to adapt their responses accordingly.
• Breaks Language Barriers
  Facilitates global communication by providing support in various languages, enhancing accessibility for all customers.
• Enhances Quality Control
  Enables supervisors to provide immediate assistance and oversight, ensuring high-quality service delivery.

Thunai Meeting Agent

Auto-joins Zoom, Google Meet and Microsoft Teams meetings; records, transcribes with speaker identification; summarizes discussions, extracts action items; in-meeting live KB lookups and post-meeting summaries.

• Seamlessly Join Meetings Automatically
  Eliminates the need for manual entry into meetings, ensuring no time is wasted.
• Capture Detailed Meeting Records
  Ensures clarity on who said what, enhancing accountability in conversations.
• Access Knowledge Instantly During Calls
  Empowers users with relevant information without leaving the meeting interface.
• Receive Summaries and Action Points
  Ensures that all important decisions and tasks are recorded and easy to follow up.
• Communicate in Multiple Languages
  Breaks language barriers and enhances accessibility for diverse teams.
• Get Email Summaries After Meetings
  Provides a concise review of discussions and decisions made for easy reference.

Thunai Reflect

Thunai Reflect is a product intelligence and customer feedback module that ingests data from CCaaS, helpdesk, Jira, Omni, and Meeting Assistant. It analyzes support tickets, chat logs, and call transcripts to surface product gaps, bug patterns, and churn signals, converting insights into actionable engineering tickets.

• Aggregates Diverse Data
  Collects feedback and product-related data from multiple channels into a single platform, ensuring comprehensive analysis.
• Streamlines Feedback Action
  Automatically generates engineering tickets from identified issues, facilitating quick resolutions.
• Ensures Continuous Improvement
  Continuously evaluates product performance through real-time data analysis, allowing for proactive adjustments.
• Identifies Critical Issues
  Extracts valuable insights from conversations and records to reveal product deficiencies and patterns in customer dissatisfaction.
• Unified Customer Insights
  Collects and analyzes customer feedback from various touchpoints, providing a comprehensive overview of customer sentiments.

Thunai Revenue

Sales intelligence module that detects buying intent, upsell/cross-sell signals, and at-risk deals, pulls insights from Slack, CRM, emails, and past deals, and provides revenue forecasting and deal confidence scoring.

• Detects Buying Intent
  Empowers sales teams by pinpointing when customers are ready to buy or upgrade.
• Enhances Revenue Prediction
  Strengthens forecasting accuracy to drive strategic planning and resource allocation.
• Monitor Competitive Dynamics
  Enhances strategic decision-making by tracking competitive threats and deal vulnerabilities.
• Leverages Multi-Channel Insights
  Informs sales strategies with data from Slack, CRM, and email communications.

Thunai MCP

Model Context Protocol integration layer that connects Thunai AI agents with MCP-compatible enterprise systems for full context awareness across the tech stack.

• Connect Thunai Agents Automatically
  Facilitates seamless integration with ServiceNow, Salesforce, and other enterprise systems, ensuring agents have all necessary context for effective customer interactions.
• Synchronize Data Instantly
  Real-time synchronization ensures that agents always operate with the most current information, reducing manual input errors and improving response times.
• Protect Sensitive Information
  Ensures data privacy and compliance with regulations like GDPR and SOC 2, safeguarding customer information.
• Streamline Business Processes
  Allows for automated task execution and efficient workflow management, reducing operational bottlenecks.
• Communicate in 150+ Languages
  Enables agents to engage with customers in their preferred language, enhancing customer satisfaction and accessibility.

Thunai Workflow Automation

Multi-agent orchestration engine where agents autonomously plan and execute tasks, adapt in real time, and work with any connected system via no-code flow builder.

• Automate Tasks Seamlessly
  This feature allows agents to autonomously adjust their actions based on live data, significantly improving operational responsiveness and task completion rates.
• Streamline Workflows Efficiently
  Leverage multiple agents to collaboratively handle tasks, ensuring effective workload distribution and faster project completion.
• Empower Users Without Coding
  Empower business users to create and modify workflows without technical expertise, facilitating rapid deployment of tailored solutions.
• Enhance Adaptive Workflows
  This feature allows for real-time adjustments in task management, ensuring optimal performance based on current operational demands.
• Integrate Easily
  Utilize a set of pre-configured tools designed for immediate connectivity with essential enterprise systems, reducing setup time and complexity.
• Utilize Advanced AI Functionality
  Access a comprehensive toolkit designed to enhance agent capabilities, combining artificial intelligence to streamline user interactions.
• Break Language Barriers
  Support operations across diverse linguistic regions, enabling seamless interactions with clients and partners worldwide.

Thunai Edge

Thunai Edge enhances customer experiences by integrating real-time agent assistance, intelligent automation, and multilingual support across various platforms. With seamless connectivity to existing systems and workflows, it empowers organizations to efficiently manage customer interactions and automate tasks, ensuring prompt and personalized service.

• Provides Instant Support
  Real-time assistance allows agents to respond quickly to customer queries, improving satisfaction and reducing response times.
• Delivers Unified Customer Experience
  Provides seamless interaction history and context, making customer service interactions fluid and efficient.
• Streamlines Task Management
  Reduces manual overhead and increases efficiency by automating repetitive workflows across the organization.
• Ensures Reliable Information Access
  Integrates knowledge across platforms, enabling agents to access up-to-date information and improve decision-making.
• Enhances Global Communication
  Allows agents to engage with customers in their preferred language, breaking down barriers and fostering better relationships.
• Improves Interaction Quality
  Analyzes calls to provide insights on agent performance and customer sentiment, helping optimize service delivery.

Thunai Mediscribe

Thunai Mediscribe is a leading AI healthcare assistant designed to optimize clinical documentation. It automates appointment booking, compiles patient histories, and generates accurate notes instantly during consultations. This tool enhances productivity for healthcare professionals by saving time and reducing the burden of administrative tasks.

• Sync Notes Automatically
  Automatically syncs notes and patient data to EHR systems, minimizing manual entry and errors.
• Secure Patient Data
  Guarantees your practice adheres to stringent security standards, protecting sensitive patient information.
• Automate Booking Process
  Eliminate missed appointments with instant booking, ensuring patient needs are met around the clock.
• Transform Conversations to Notes
  Converts clinical conversations into organized documentation instantly, reducing administrative workload.
• Instant Data Retrieval
  Facilitates immediate access to critical patient information, enhancing care decisions.