TELUS Digital

Enhance customer experience with AI-driven tools and real-time support.

Empower enterprises with AI-driven automation and insights through a robust platform.

Transform your business with production-grade AI solutions and expert engineering.

Unlock the value in your data and foster a data-driven culture for informed decision-making.

Accelerate Implementation And Optimize Content Architecture On Contentful.

Unlock personalized marketing interactions with TELUS Digital's Adobe experience solutions.

Transform customer experiences with intuitive and engaging design solutions.

Accelerate product development and marketing engagement with comprehensive digital solutions.

Create impactful product strategies that drive ROI and align stakeholders.

Enhance efficiency by modernizing critical enterprise applications and leveraging cloud solutions.

Design and implement omnichannel, personalized customer journeys and operational changes that increase engagement, routing efficiency, and trusted data practices.

Products: Adobe Experience Cloud Services & Consulting, Experience Design, Web, Mobile & Digital Marketing, Contentful Experiences, Product Strategy & Innovation

Prepare data, build and deploy AI/ML models and embedded analytics to automate workflows, deliver predictive insights, and enable real‑time decisioning across the organization.

Products: AI Factory, AI Products & Solutions, Fuel iX, Data Insights & Analytics Services

AI-driven capabilities for real-time routing, autonomous agents, agent assist, and workflow automation that optimize contact center operations and integrate with CRM/telephony systems.

Products: Fuel iX, AI Products & Solutions, AI Factory

Modern data engineering, advanced and generative analytics, and enterprise intelligence that turn structured and unstructured data into operational insights and business outcomes.

Products: Data Insights & Analytics Services, AI Factory, AI Products & Solutions

Cloud migration, re‑architecture, legacy modernization and scalable platform engineering to improve reliability, performance and operational agility.

Products: Application Services, Contentful Experiences, Web, Mobile & Digital Marketing

Fuel iX

Fuel iX is TELUS Digital’s AI‑enabled platform featuring modules Fortify, Agent Trainer, Copilots, and Agent Assist, plus a core Fuel iX Platform.

• Provides Instant Support
  Empowers agents with immediate access to relevant information and solutions during customer interactions, reducing resolution time and improving customer satisfaction.
• Enables Comprehensive Automation
  Integrates various AI applications and workflows into a centralized framework, streamlining operational processes and maximizing efficiency.
• Accelerates Training Efficiency
  Utilizes simulation-based training to boost agent proficiency, enabling faster onboarding and ongoing skill enhancement.
• Enhances Security
  Offers automated red teaming to identify vulnerabilities in AI systems quickly, ensuring robust security and compliance.
• Improves Agent Productivity
  Facilitates seamless interactions by providing agents with context-sensitive support and recommendations, enhancing their ability to serve customers effectively.

AI Factory

AI Factory is a sovereign AI platform within TELUS Digital designed to enable enterprise AI capabilities.

• Accelerate AI Integration
  AI Factory streamlines the integration of AI into business processes, enabling organizations to enhance their operational efficiency and innovation capabilities.
• Unlock Data Value
  AI Factory utilizes data analytics to drive meaningful insights, helping organizations to make data-informed decisions that enhance their service offerings.
• Ensure Compliance
  The sovereign framework ensures that AI deployments meet necessary compliance requirements, facilitating responsible AI use in sensitive industries.

AI Products & Solutions

AI Products & Solutions provides enterprise AI engineering for business transformation, offering production-grade AI design, development, and deployment capabilities.

• Full-Cycle AI Development
  Enables rapid creation and implementation of AI-driven products, ensuring they meet market demands.
• Enhance Human Work
  Integrates automation in workflows, leading to improved efficiency and effectiveness in tasks.
• Leverage Sovereign AI Capabilities
  Utilizes proprietary AI solutions tailored for specific business needs, ensuring compliance and security.
• Improve Customer Engagement
  Facilitates dynamic and personalized interactions with customers, boosting satisfaction and retention.
• Shape Your AI Journey
  Framework to identify AI opportunities, aligning them with business objectives and maximizing ROI.
• Transform Data into Insights
  Provides actionable insights to drive informed decision-making and strategic growth.

Data Insights & Analytics Services

Transform raw data into enterprise value with modern data platforms and analytics. TELUS Digital helps you build scalable data foundations, democratize insights, and create a data-driven culture.

• Foster Data-Driven Decisions
  Encourages organizations to utilize analytics for making informed strategic decisions.
• Convert Raw Data Into Value
  Enables organizations to glean actionable insights from their data assets.
• Make Insights Accessible
  Ensures that all stakeholders can access and leverage insights for better decision-making.
• Integrate Analytics with Processes
  Allows for real-time data-driven decision-making across various business functions.
• Leverage Cutting-Edge Infrastructure
  Utilizes the latest technology to enhance data processing and analytics capabilities.
• Establish Scalable Data Foundations
  Provides a reliable and expandable data infrastructure to support future initiatives.

Contentful Experiences

Contentful Experiences helps migrate, scale, and build composable experiences on Contentful, accelerating implementation and optimizing content architecture.

• Enables Seamless Experience
  Facilitates the building of customized digital experiences that adapt and grow with user needs.
• Enhances Content Structure
  Ensures a well-organized content framework that improves manageability and accessibility.
• Reduces Time-To-Launch
  Streamlines the setup process to bring your content solutions to market faster.

Adobe Experience Cloud Services & Consulting

Adobe Experience Cloud Services & Consulting helps activate marketing channels, data, and systems for personalized interactions at scale; TELUS Digital is an Adobe Gold Solution Partner.

• Enhances Customer Engagement
  Utilizes in-depth Adobe knowledge to optimize digital marketing strategies and maximize client engagement.
• Enhances Customer Experience
  Creates tailored customer interactions, improving retention and satisfaction through data-driven personalization.
• Delivers Consistent Messaging
  Ensures unified customer experiences across various platforms by effectively connecting data and channels.
• Empowers Business Growth
  Supports organizations to evolve their digital infrastructure for better market responsiveness and customer engagement.
• Streamlines Workflow Coordination
  Facilitates seamless collaboration across marketing teams, enhancing efficiency and project management.

Experience Design

Experience Design blends brand, UX, and technology to create human‑centered, intuitive experiences that build trust, loyalty, and deliver results.

• Unify Brand And Technology
  Provides a seamless integration of branding with technology to enhance overall user experience.
• Focus On User Needs
  Ensures that experiences are crafted by considering actual user behavior to maximize usability.
• Enhance Trust And Loyalty
  Delivers designs that foster user trust through engaging and reliable interactions.
• Simplify User Interactions
  Designs simple and enjoyable user journeys that encourage repeat usage.

Web, Mobile & Digital Marketing

End‑to‑end digital marketing and product development services, including strategy, design, engineering, and AI tooling to deliver digital products and marketing experiences.

• Drives Engagement And ROI
  By utilizing data-driven strategies, TELUS Digital enhances customer interactions and improves overall marketing effectiveness.
• Creates Intuitive Experiences
  Focused on user needs, the design process ensures engagement and brand loyalty through seamless interactions.
• Drives Innovative Strategies
  Incorporating market insights, TELUS Digital crafts tailored strategies that align with business objectives to enhance product offerings.
• Builds Scalable Applications
  Leveraging best practices, TELUS Digital develops robust applications to meet the demands of users across various platforms.
• Enhances Marketing With AI
  Utilizing artificial intelligence, TELUS Digital optimizes marketing strategies to deliver personalized and effective customer interactions.

Product Strategy & Innovation

TELUS Digital helps you develop product strategies that drive measurable ROI and align stakeholders, translating customer needs into clear roadmaps.

• Transform Customer Needs
  Ensures product strategies are grounded in real customer insights.
• Maximize ROI
  Focuses on delivering measurable financial outcomes from product initiatives.
• Unite Stakeholders
  Fosters collaboration and consensus among all parties involved.
• Build Tailored Roadmaps
  Ensures alignment with business objectives and market demands.

Application Services

Application modernization and implementation services to update legacy systems and enable IT and business capabilities.

• Safeguard Digital Assets
  Implement comprehensive security measures to protect sensitive data and enterprise systems from evolving threats.
• Facilitate Seamless Migration
  Support businesses in migrating to cloud-based environments, enhancing flexibility and scalability.
• Enhance IT Efficiency
  Leverage outsourced IT services to focus on core business functions while maintaining operational efficiency.
• Ensure Product Reliability
  Employ rigorous quality assurance processes to enhance the reliability and performance of applications.
• Optimize System Integration
  Ensure smooth integration of enterprise solutions that enhance business processes and workflows.
• Accelerate CRM Adoption
  Streamline Salesforce integration to improve customer relationship management and engagement.