Teamwork.com

Connect project delivery, client support, team communication, and shared knowledge to help teams coordinate work and manage client projects in one suite.

Turn Teamwork data into custom BI dashboards to help teams explore project performance and make better-informed decisions.

Set up Teamwork.com, move existing data, and help teams adopt a configuration tailored to their business needs.

Get priority access to Teamwork.com experts and faster responses when support is needed.

Teamwork One

Teamwork One bundles Teamwork.com, Teamwork Desk, Teamwork Chat, and Teamwork Spaces with one login and one payment. Together, the products support project planning and delivery, resource and financial management, client support, team communication, and content collaboration. Teams can connect conversations, support requests, documentation, and project tasks, while AI capabilities in Teamwork.com help organize projects, surface delivery insights, and assist with workflows. The bundle is presented as a way to access the included products at one price without separately purchasing or maintaining integrations between work management and other apps.

• Plan Projects And Track Delivery
  Structure work, assign responsibility, and review timelines and progress. AI project setup can convert client briefs into project plans with suggested tasks, timelines, and team members.
• Balance Workloads And Match Skills
  Review capacity and utilization, identify overloaded or underused team members, and plan assignments using availability and skills to support project delivery.
• Track Costs And Protect Project Margins
  Compare project spending and performance with budgets, connect recorded time to billing, and use forecasts and risk insights to review costs and profitability during delivery.
• Organize Client Support In One Place
  Centralize client communications and turn requests into trackable tickets so teams can manage support work in one place.
• Connect Support Work To Projects And Budgets
  Turn tickets into project tasks and connect support time to budgets and retainers, helping teams follow client work through to completion.
• Track Agent Ownership And Project Cost
  Assign ownership and supervision to agents and include their hours in project margin alongside human team time.
• Review Project Health And Surface Risks
  Use reports, dashboards, summaries, and AI insights to review delivery and financial performance, identify issues, and compare progress with plans and budgets.
• Coordinate Client Work And Requests
  Provide appropriate client access, collect project and support requests, and keep feedback, approvals, and request progress connected to the relevant work.
• Prioritize Requests And Suggest Replies
  Route and escalate requests using automated workflows, and use ticket trends and past support context to help teams prepare relevant responses.
• Create And Find Shared Knowledge
  Build and share rich team and client resources, then organize content so people can locate relevant information.
• Bring Team Conversations Together
  Use real-time and focused channel conversations to share information, get answers, gather feedback, and support team decisions.
• Review Project Health And Draft Updates
  Use project information to understand project performance and prepare client updates for review and sharing.
• Prepare Invoices And Capture Expenses
  Connect logged work to billing and reduce manual expense entry by using receipt uploads to fill in expense details.
• Connect Documentation With Project Tasks
  Add useful context to documents and manage related Teamwork.com tasks from Spaces to bring documentation closer to project execution.
• Notify Teams And Track Acknowledgments
  Draw attention to important updates and see which colleagues have read and understood required information.
• Turn Conversations Into Trackable Work
  Find past discussion context, keep files alongside conversations, and convert messages into project tasks using desktop or mobile access.
• Summarize Work And Refine Updates
  Catch up on project activity and meetings, retrieve relevant work information, capture action items, and improve written updates.
• Automate Recurring Workflows
  Use templates, rules, triggers, and connected tools to reduce manual steps in recurring processes and custom workflows.
• Connect AI Tools To Project Data
  Work with Teamwork.com project information from connected MCP-compatible tools, including creating tasks and tracking milestones.
• Support Sensitive Health Information Work
  Use a helpdesk described by Teamwork.com as HIPAA compliant for support involving sensitive health information.
• Access Four Products With One Payment
  Use one login for the included work management, helpdesk, team chat, and content collaboration products and pay through one bundle.
• Connect Work Across Products
  Bring support requests, conversations, documentation, and project delivery together across the included products.
• Measure Support And Prepare Agents
  Review support activity and customer happiness measures, and use help documentation and training tools to help agents get ready for support work.
• Keep Data Out Of Third-Party Training
  Use TeamworkAI with the stated policy that customer data is not used to train third-party models.
• Connect And Manage Support On The Go
  Connect support workflows with supported business tools and use mobile apps to manage helpdesk work while away from a desk.

Teamwork Connect

Teamwork Connect links business intelligence tools to Teamwork data, enabling teams to securely access raw data and build custom dashboards for reporting and analysis.

• Connect BI Tools
  Connect business intelligence tools to Teamwork data and use that data to power BI dashboards.
• Build Custom Dashboards
  Create custom dashboards from Teamwork data to make relevant project information available in dashboard format.
• Access Raw Data Securely
  Access Teamwork raw data securely to support BI dashboards and analysis.

Onboarding and implementation services

Teamwork.com experts help organizations get set up and make the platform work across their business. A discovery process tailors the setup to organizational needs, while technical services support a smooth transition, including moving existing data into Teamwork.com. Teams can receive live or on-demand training and practical guidance to improve operations and performance.

Category: Software Implementation Services

• Set Up Teamwork.com With Expert Guidance
  Experts guide organizations through onboarding and setup, helping them get Teamwork.com working across their business.
• Tailor Setup To Your Business Needs
  Shape the Teamwork.com setup around an organization's specific needs rather than applying a one-size-fits-all configuration.
• Move Existing Data Into Teamwork.com
  Technical services help organizations bring existing data into Teamwork.com as part of the transition.
• Train Teams Live Or On Demand
  Live or on-demand training gives teams options for learning how to use Teamwork.com and getting up to speed.
• Improve Operations With Expert Guidance
  Guidance from experts provides practical tips aimed at improving operational performance and profitability.

Premium Support

Premium Support provides priority access to Teamwork.com experts, including a dedicated phone line and escalated ticket support with one-hour response times.

• Get Expert Help Within One Hour
  Reach Teamwork.com experts through a dedicated phone line or escalated ticket support, with a one-hour response time.