Ascend Technologies

Simplifies day-to-day IT with one accountable team, predictable per-user pricing, visible service performance, and essential security included from day one.

Helps organizations adopt AI with governed access, visibility into usage and risk, and support for compliance readiness.

Helps organizations align technology and business strategy, improve operational efficiency, manage change, and pursue growth and innovation.

Protects critical assets, responds to threats, manages cyber risk, and supports compliance while enabling organizations to pursue digital initiatives securely.

Improves IT reliability and security while freeing internal teams to focus on core business objectives.

Helps organizations select, migrate to, deploy, and manage cloud environments suited to their operational needs.

Helps organizations manage, license, migrate, and secure Microsoft environments, and deploy Microsoft 365 Copilot.

Helps organizations prepare for Microsoft Copilot with appropriate controls for a safer, more confident deployment.

Tailored Salesforce expertise helps organizations plan, implement, manage, and improve their platform to support business goals.

Provides HubSpot services from Ascend Technologies.

Provides application development services from Ascend Technologies.

Ascend Core

Ascend Core is Ascend Technologies’ managed IT foundation, combining 11 managed services under one predictable per-user monthly rate with one accountable team. It includes 24/7 service desk support, patch management, managed Microsoft Defender with 24/7 SOC monitoring, Microsoft 365 management and backup, infrastructure monitoring, router, ISP and firewall management, security awareness, dark web monitoring, the Ascend Intelligence Platform, and Advanced ITSM. A named Client Success Manager provides a consistent contact and escalation point, while service requests and SLA performance are reported through visible metrics. Managed IT engagements may also be scoped as fully managed, co-managed, or project-based to fit an organization’s resources.

Category: Managed IT Services

• Consolidate IT Services Under One Team
  Bring day-to-day IT services together in one managed partnership instead of coordinating separate contracts and providers.
• Reach Support At Any Hour
  Give employees access to support day or night, with technicians connected to the team that manages the environment and a defined process for escalating and tracking requests.
• Include Essential Security From Day One
  Receive managed endpoint security and continuous SOC monitoring as part of Core without a separate security purchase.
• Work With A Consistent Contact
  Maintain a relationship with a named Client Success Manager who provides a primary contact and escalation point.
• Monitor Critical Systems Around The Clock
  Keep servers, network devices, and critical systems under continuous monitoring by the team responsible for the managed environment.
• Choose A Model That Fits Your Team
  Choose fully managed services, work alongside Ascend in a co-managed arrangement, or scope work as a project.
• Track Requests And SLA Performance
  Follow requests and review response targets and SLA performance through transparent service metrics.
• Automate Workstation And Server Patching
  Have workstation and server patching handled as part of the managed IT foundation.
• Manage And Back Up Microsoft 365
  Combine ongoing Microsoft 365 administration with recoverable backups of Microsoft 365 data.
• Manage Routers, Connectivity, And Firewalls
  Place router, ISP, and firewall management within the same managed IT partnership.
• Track Service Requests In ServiceNow
  Make IT requests trackable through ServiceNow and provide visibility into status and SLA tier.
• Plan IT Costs Per User
  Use one predictable monthly per-user rate for the integrated managed services in Core.
• Train Teams Through Ongoing Simulations
  Provide employees with continuing security training and phishing simulations as part of Core.
• Scan For Exposed Credentials And Data
  Use continuous scanning to monitor for company credentials and data exposed on the dark web.
• Provide Governed Access To AI Tools
  Give the team secure, governed access to enterprise AI tools through a capability included in Core.

Ascend Intelligence Platform

Ascend Intelligence Platform provides secure, governed access to enterprise AI tools for an organization’s team. It offers continuous visibility into AI usage, shadow AI risk, and governance posture across the environment. Ascend Intelligence also extends Ascend Core with governance and oversight, AI compliance readiness, and support coordinating AI tool selection and compliance through the same accountable team.

• Govern AI Access Across Your Team
  Give the team secure, governed access to enterprise AI tools through a platform included in Ascend Core.
• Reveal AI Usage And Shadow AI Risk
  See AI usage, shadow AI risk, and governance posture across the environment to support informed oversight of AI adoption.
• Coordinate AI Governance And Compliance
  Support governed AI adoption with compliance readiness and coordinated planning for AI governance and tool selection.

IT Consulting Services

Ascend Technologies’ IT consulting service partners with organizations to address complex business challenges through tailored strategy and consulting. Consultants assess business conditions, collaborate with leadership on strategic roadmaps and execution plans, identify and implement digital solutions, optimize processes and resource allocation, and guide change to align employees with organizational goals. The approach draws on market research, industry insights, best practices, and innovative thinking to support growth, efficiency, and innovation.

• Align Initiatives With Business Goals
  A clear roadmap and action plan help leadership prioritize initiatives and resources in line with the organization’s vision, mission, and long-term goals.
• Identify Opportunities For Improvement
  Business assessments and market research help organizations understand opportunities and areas for improvement and inform tailored strategies.
• Implement Digital Solutions
  Consultants help identify and implement digital solutions to optimize operations, enhance customer experiences, and support growth.
• Streamline Operations And Resources
  Process optimization helps organizations improve productivity by streamlining operations and optimizing resource allocation.
• Align Teams During Change
  Change management strategies help align employees with the organization’s strategic vision, support engagement, and facilitate transitions with fewer disruptions.

Cybersecurity services

Ascend Technologies provides cybersecurity services to help organizations protect critical infrastructure, data, and digital assets while supporting secure digital transformation. Services include 24/7 security operations and managed detection and response; Microsoft security management; incident response; identity and email protection; perimeter security; vulnerability management; risk assessments; penetration testing; security awareness training; vCISO leadership; and compliance support. The practice also includes cybersecurity engineering and CMMC assessments. Its broader offerings include managed Ascend Defend Shield and Guardian tiers, with protection capabilities shaped to Microsoft licensing and organizational risk. Services combine ongoing monitoring, risk management, and guidance tailored to organizational needs.

• Detect And Respond To Threats Around The Clock
  A continuously operating security team validates findings, investigates incidents, and takes action to contain threats rather than relying solely on alerts or business-hours coverage.
• Manage Microsoft Security Controls
  Choose monitored Microsoft security capabilities ranging from Shield’s baseline protections to Guardian’s expanded hunting, identity safeguards, and automation, with capabilities matched to Microsoft licensing.
• Protect Identities And Control Access
  Detect and investigate identity-related threats, then apply risk-based access controls and verification methods to help safeguard sensitive systems and information.
• Protect Email And Verify Senders
  Reduce exposure to phishing and impersonation through managed defenses, sender verification, link and attachment analysis, cross-inbox message removal, and documented controls.
• Protect Networks From External Threats
  Combine managed firewall protections, traffic monitoring, policy updates, and incident response to help protect network entry points and address suspicious activity.
• Identify And Prioritize Security Weaknesses
  Assessment, monitoring, and collaborative remediation tracking help organizations understand exposures, prioritize risk reduction, and manage vulnerability and patching work.
• Prepare For Audits And Manage Compliance
  Framework-aligned controls, documentation, monitoring, and evidence collection help organizations address regulatory requirements and prepare for audits.
• Find Gaps And Prioritize Improvements
  Understand security risks and existing controls through tailored reviews, documented findings, and prioritized recommendations that can inform improvement efforts.
• Test Defenses And Prioritize Remediation
  Use attack simulations to identify weaknesses before exploitation, receive documented findings and remediation guidance, and verify improvements through monitoring and retesting.
• Train Employees To Recognize Security Risks
  Tailored training and realistic simulations help employees practice recognizing security threats, while reporting tracks program effectiveness and areas for improvement.
• Guide Security Strategy And Governance
  Receive ongoing guidance to plan and oversee cybersecurity initiatives aligned with business objectives, risk appetite, budget, and compliance obligations.
• Escalate Findings To Named Security Analysts
  Know who handles security escalations and work with analysts familiar with the environment, avoiding a separate vendor handoff.
• Design And Implement Secure Systems
  Apply security expertise to the design and implementation of infrastructure, networks, and systems.

IT Infrastructure Services

Ascend Technologies provides a suite of IT infrastructure services to help organizations manage their technology environments. Services include strategic IT guidance through a vCIO, managed infrastructure, data protection for on-premises and cloud environments, onsite support, application administration, infrastructure assessments, and a 24/7 service desk. The team also offers proactive monitoring and maintenance, tailored solutions that can scale with organizational needs, and a structured transition for support services.

Category: Managed IT Services

• Align IT Strategy With Business Goals
  Connect technology decisions, budgets, risk planning, and vendor strategy to business objectives through ongoing guidance and a regularly reviewed roadmap.
• Manage And Maintain IT Infrastructure
  Access infrastructure expertise and ongoing monitoring to help address potential issues, support reliability, and free internal resources for other priorities.
• Access IT Support Around The Clock
  Reach a staffed support desk at any hour, with environment-aware technicians, severity-based triage, defined escalation paths, and tracked response and resolution.
• Protect Data Across Environments
  Protect organizational assets across on-premises infrastructure, cloud environments, and hybrid setups.
• Assess And Improve IT Infrastructure
  Understand network vulnerabilities and performance issues, then use a strategic plan to guide infrastructure optimization and security improvements.
• Get IT Assistance Onsite
  Receive IT support and expertise directly at the business location from trained professionals.
• Improve Application Performance And Security
  Receive dedicated application support to help optimize performance, strengthen security, and streamline application operations.

Cloud services

Ascend Technologies provides cloud services to help organizations identify cloud solutions suited to their needs and manage cloud environments. Services include private and hybrid cloud solutions, cloud assessments, cloud migration, and digital workspace deployment with Intune. Ascend Cloud is its managed private data center and private cloud offering. The company also describes cloud-native solutions, data modernization, and support for scalable, secure multi-cloud environments.

• Choose And Manage A Suitable Cloud Environment
  Get help identifying cloud solutions suited to business needs and managing the resulting cloud environment.
• Use Private And Hybrid Cloud Options
  Select from a managed private data center offering and hybrid cloud solutions.
• Clarify Cloud Needs
  Understand the current cloud environment and organizational needs to support informed cloud planning.
• Modernize Data Across Cloud Environments
  Cloud-native solutions and data modernization support multi-cloud environments designed for performance, scalability, and security.
• Move Technology Environments To The Cloud
  Access migration services to support a move to cloud infrastructure.
• Deploy A Digital Workspace
  Use deployment services to establish a digital workspace, with Intune identified as an associated option.

Microsoft Services

Ascend Technologies provides services for Microsoft environments, including Microsoft 365 management, licensing, migration, security through Ascend Defend, and Microsoft 365 Copilot deployment. Microsoft security services include identity protection with continuous monitoring and detection, investigation of suspicious activity, and risk-based access controls. Microsoft licensing services focus on managing and optimizing licensing investments, including identifying unnecessary costs.

Category: Managed IT Services

• Manage Microsoft 365 Environments
  Get ongoing service support for administration and management of Microsoft 365.
• Protect Microsoft Environments
  Use managed security services to monitor identity risks, investigate threats, and apply risk-based access controls.
• Optimize Microsoft Licensing Spend
  Make better use of Microsoft licensing investments and avoid unnecessary licensing costs.
• Migrate Microsoft 365
  Get support for moving organizational environments to Microsoft 365.
• Deploy Microsoft 365 Copilot
  Get service support for deploying Microsoft 365 Copilot.

Microsoft Copilot Readiness Assessment

Ascend Technologies’ Microsoft Copilot Readiness Assessment helps organizations evaluate their AI readiness and prepare for a secure Copilot deployment. It focuses on putting the right controls in place from day one and preparing the Microsoft 365 ecosystem for a safe rollout.

Category: AI Consulting

• Prepare A Safer Copilot Deployment
  Put appropriate controls in place and prepare the Microsoft 365 ecosystem for a safer Copilot rollout.
• Evaluate AI Deployment Readiness
  Understand organizational readiness for Copilot before moving forward with deployment.

Salesforce Services

Ascend Technologies provides Salesforce consulting, implementation, managed services, embedded experts, and optimization assessments tailored to each organization. The team supports strategic roadmaps, platform configuration, data migration, integrations, ongoing administration, and enhancements. Services can include business process and technical guidance, architecture and governance planning, implementation and deployment, live-environment support, and embedded expertise. Work is designed to help organizations streamline processes, improve operational efficiency, strengthen customer relationships, and advance business goals.

Category: CRM Consulting and Implementation Services

• Align Salesforce With Business Goals
  Connect Salesforce decisions to business processes and short- and long-term goals with tailored roadmaps, technical guidance, governance recommendations, and documented action plans.
• Implement Salesforce For Your Needs
  Work with a dedicated team through planning, architecture, configuration, migration, testing, training, and deployment, with defined project expectations and progress communication.
• Keep Salesforce Supported And Current
  A dedicated team handles day-to-day administration, support, and improvements for a live Salesforce environment, with an onboarding process for existing orgs and recurring account and request reviews.
• Improve Salesforce Efficiency And Value
  Identify high-value improvements to an existing Salesforce environment and make better use of its features and automation.
• Extend Your Salesforce Team
  Add tailored Salesforce capacity and specialized expertise to complement internal teams and advance projects when in-house bandwidth or skills are limited.
• Connect Salesforce With Business Systems
  Integrate Salesforce with existing applications to support connected workflows across business systems.
• Tailor Salesforce To Industry Needs
  Align Salesforce solutions with organizational requirements and industry context.
• Streamline Sales And Service Operations
  Apply Salesforce capabilities to customer relationships, workflows, marketing, and operations to support more efficient business processes.
• Review Progress And Adjust Delivery
  Set expectations, monitor work in progress, and revisit account needs through regular project and service reviews.

HubSpot services

Ascend Technologies offers HubSpot services.

Category: CRM Consulting and Implementation Services

Application development

Ascend Technologies offers application development services.