Synthflow

Automates routine customer conversations and tasks across channels, helping teams resolve requests faster while preserving context for human handoffs.

Answers customers around the clock, completes routine support work in connected systems, and gives human agents context to resolve complex cases.

Answers calls around the clock, resolves routine requests, and routes customers to the right support without adding staff.

Answers calls and books, qualifies, or manages appointments around the clock while reducing missed opportunities and manual scheduling work.

Answers callers around the clock, manages appointments, and routes inquiries so customers get timely help and teams capture more opportunities.

Answers customer calls around the clock, resolves requests, manages bookings, and provides multilingual support without adding staff.

Routes and resolves calls through natural conversations, reduces caller friction, and hands off issues to human agents with context.

Answers WhatsApp Business calls around the clock, resolves requests, and takes action in connected systems without adding staff.

Keeps lending and collections accounts moving across channels and days, while escalating cases that need human judgment.

Helps enterprise teams connect, validate, and launch AI agents on existing systems, with engineering support tailored to deployment requirements.

Synthflow AI platform

Synthflow is an enterprise conversational AI platform for building and operating AI agents that answer and make customer calls across existing phone systems and connected business tools. Agents handle routine requests, complete actions such as updating records and booking appointments during conversations, and transfer complex cases to human teams with context. The platform also supports chat and messaging channels, agent testing and analytics, and enterprise controls for security and data handling.

Category: Conversational AI Platforms

• Automate Routine Customer Calls
  Agents handle routine inbound and outbound calls, helping teams manage customer requests and call workflows without requiring a person for every interaction.
• Complete Tasks In Connected Systems
  Agents can retrieve and update information and carry out configured tasks during conversations using business systems a team already relies on.
• Design And Control Agent Workflows
  Teams can configure call flows and actions around their requirements, with defined logic intended to keep agent behavior predictable.
• Test Agents Before Launch
  Teams can validate agent behavior using simulated calls, make adjustments, and rerun tests before customers interact with the agent.
• Transfer Calls With Full Context
  Human agents can receive the conversation history and reason for the handoff, reducing the need for callers to repeat what they have already explained.
• Keep Existing Phone Systems Connected
  Teams can add agents to supported phone and contact-center environments while retaining existing numbers and routing, with tools to inspect call handling and quality.
• Manage Data And Security Requirements
  Regional hosting options and agent-level data controls let teams configure data handling to match their requirements. The platform also provides listed security certifications and compliance documentation.
• Monitor Calls And Review Quality
  Call logs and analytics help teams inspect conversations and outcomes, while Auto-QA reviews calls against quality and compliance requirements.
• Serve Customers Across Channels And Languages
  Teams can use voice agents alongside supported chat and messaging agents, while multilingual support helps agents handle live conversations across regions.
• Launch Agents With Engineering Support
  For agreements that include launch support, Synthflow engineers assist with integrations, testing, and implementation alongside the customer's team.
• Offer Agents Under Your Brand
  Eligible customers can provide branded workspaces for their clients and view client activity in a shared analytics dashboard.

Synthflow AI Customer Service

Synthflow is a conversational AI solution for customer service. Its agents answer customers across phone, web chat, SMS, and WhatsApp, retrieve customer information, and complete routine support tasks in connected systems. When a case needs human attention, agents transfer it to the appropriate person with conversation context intact. The solution works with existing phone systems, contact-center platforms, CRMs, and help desks, and includes tools to test, monitor, and improve agent performance.

Category: Customer Support Automation Software

• Answer Customers Across Channels Around The Clock
  Provide support through phone, web chat, SMS, and WhatsApp, with agents available 24/7 to respond to customer questions and routine requests.
• Complete Routine Support Tasks During Conversations
  Resolve routine requests by retrieving information and carrying out actions in connected systems, reducing follow-up work for the support team.
• Transfer Complex Cases With Context Intact
  Route cases that need human attention to the right person with conversation context, helping the human agent continue without starting over.
• Connect Agents To Existing Support Systems
  Configured integrations let agents work with existing customer records, tickets, phone systems, and workflows without rebuilding contact-center operations.
• Keep Agent Responses And Actions On Track
  Define the workflows and approved information agents use so their responses and actions align with the support processes and standards your team sets.
• Test And Improve Agent Performance
  Test agent behavior before launch, then review outcomes and conversations for quality and compliance to inform future improvements.
• Maintain Reliable Calls On Existing Phone Systems
  Deploy on existing phone numbers and routing infrastructure, with Synthflow's telephony network, redundancy, failover, and monitoring supporting reliable voice service at scale.
• Manage Customer Data With Configurable Controls
  Choose EU or US hosting and configure per-agent controls for recordings, transcript retention, and PII redaction to manage customer data according to your requirements.
• Support Customers In 30+ Languages
  Handle customer questions and requests in more than 30 languages, with complex requests routed to the appropriate team.
• Launch Agents With Support From Synthflow Engineers
  For deployments with hands-on implementation support, Synthflow engineers help connect systems, test workflows, and launch agents alongside your team.

Synthflow AI Answering Service

Synthflow’s AI answering service answers inbound business calls 24/7 through existing phone systems. Its voice agents greet callers naturally, understand their intent, answer questions, and route or assist in real time. During a call, agents can book appointments, update CRM records, send confirmations, and transfer urgent calls. The service connects with business systems and is designed for enterprise deployments, with configurable call flows, pre-launch simulations, live monitoring, and security and regional hosting options.

• Answer Every Call 24/7
  Provide round-the-clock call coverage so callers can get an immediate response without waiting in a hold queue.
• Hold Natural, Context-Aware Conversations
  Give callers a conversational experience in which they can explain what they need, interrupt, and clarify questions.
• Route Calls To The Right Team
  Direct callers to the appropriate team in real time, including transferring urgent calls when human assistance is needed.
• Connect With Existing Phone Systems And Tools
  Add AI call answering to the phone system already in use and connect agents to business tools to update records, route calls, and trigger processes.
• Protect Data And Keep Calls Connected
  Support enterprise call reliability and data requirements with telephony redundancy and monitoring, listed security frameworks, encryption, audit logs, and regional hosting.
• Control Call Flows And Approved Answers
  Configure how agents handle calls and ground responses in approved knowledge sources for consistent, brand-aligned interactions.
• Test And Improve Agents
  Run simulated calls before deployment and review live conversations for quality and performance to guide agent updates.
• Manage Appointments And Customer Records
  Let callers book appointments during the conversation, keep connected CRM records updated, and send confirmations through configured workflows.
• Handle Calls In Multiple Languages
  Serve callers in multiple languages through multilingual voice agents.
• Launch With Engineering Support
  Work with forward-deployed engineers on integration, testing, and launch when the agreement includes implementation support.

AI Appointment Booking and Setter

Synthflow’s AI voice agents answer customers and inbound leads, ask booking or qualification questions, check live calendar availability, and book appointments during calls. They can reschedule or cancel appointments, call back people who requested contact, and send confirmations or reminders. Agents update connected CRM records, can be triggered by CRM events, and hand calls to a team member with context when needed.

• Answer Calls And Follow Up With Requested Contacts
  Respond to appointment inquiries at any time and follow up with people who requested contact or whose configured CRM event starts a call.
• Book And Manage Appointments During Calls
  Callers can book available times or change and cancel existing appointments through a call, reducing the need for staff to handle each scheduling task manually.
• Qualify Leads And Book Meetings
  Gather qualification details and book eligible leads during the same call, while giving the team a summary to continue the conversation with context.
• Sync Bookings With Existing Systems
  Place appointments and call outcomes in connected calendars and CRM records so teams can work with booking information in systems they already use.
• Confirm And Remind Callers
  Keep customers informed after booking with confirmations and reminder calls before appointments.
• Transfer Calls With Context
  Route requests that need human assistance to the team with relevant caller and conversation context, reducing repeated explanations.
• Set Booking Rules And Call Flows
  Configure the questions, appointment options, and call behaviors that guide the agent so booking interactions follow the team’s defined process.
• Test And Improve Booking Calls
  Check how the agent handles booking scenarios before launch, then review call outcomes and use the findings to improve its next version.
• Handle Natural Caller Conversations
  Let callers explain their needs conversationally, interrupt, or clarify details while the agent continues the scheduling interaction.

AI Receptionist

Synthflow’s AI receptionist answers inbound calls around the clock, greets callers, responds to questions, captures intent, and manages appointments. It integrates with existing phone systems and business tools to update CRM records, send confirmations, route calls, and transfer urgent requests. Teams can configure call behavior with a visual Flow Builder, test agents through simulated calls, and monitor conversations after launch. The solution supports natural, context-aware conversations and is designed for secure, reliable deployment at enterprise scale.

• Answer And Route Calls Around The Clock
  Callers can reach the business outside office hours and during busy periods, receive assistance, or be directed to the appropriate team.
• Manage Appointments And Update Records
  Callers can arrange appointments during the conversation, while connected CRM systems receive updated caller information and interaction outcomes.
• Give Callers A Natural Conversation
  Callers can explain what they need in their own words and receive a responsive interaction rather than navigating a rigid menu.
• Control Call Flows And Keep Answers On Brand
  Teams can control how the receptionist responds and acts, using approved knowledge sources to align answers with business information and brand requirements.
• Connect Calls To Existing Business Tools
  Integrations let the receptionist work within existing systems and workflows rather than handling conversations in isolation.
• Protect Data And Keep Calls Connected
  Redundancy, failover, monitoring, listed certifications, encryption, audit logs, and regional hosting options support secure and reliable business call workflows.
• Test And Improve Agent Performance
  Assess how the receptionist handles calls before launch, then use observed conversation outcomes and intent insights to refine it over time.
• Serve Callers In Multiple Languages
  Multilingual voice support enables businesses to use voice agents for customer conversations across languages.

AI Concierge

Synthflow’s AI Concierge handles customer calls around the clock, managing bookings, inquiries, and requests through natural, multilingual voice conversations. It can book appointments, update CRM records, send confirmations, and transfer urgent calls. The solution integrates with existing phone systems and business tools, and includes controls for designing, testing, deploying, and improving voice agents.

• Answer Calls Naturally Around The Clock
  Give callers an immediate, conversational response at any time, including outside business hours, without requiring additional staff.
• Manage Bookings And Inquiries
  Handle common customer needs through a single phone interaction, from appointment requests to questions about products or services.
• Connect Existing Systems And Workflows
  Integrate call handling with systems teams already use so agents can work within existing workflows and carry out actions across connected tools.
• Book Appointments And Update Records
  Arrange appointments during calls, update customer information in connected CRM systems, and provide confirmations after relevant actions.
• Transfer Urgent Calls
  Pass urgent requests to a human team member instead of keeping them in an automated interaction.
• Customize Call Flows And Keep Answers On Brand
  Define how the concierge responds and handles calls, using approved knowledge sources and logic to align interactions with organizational guidance and brand.
• Test And Improve Agent Conversations
  Use simulated calls to check performance before deployment, then review live conversations and use insights about accuracy and intent to inform improvements.
• Protect Data And Reliably Handle Calls
  Support enterprise deployments with listed security and compliance measures, encryption, audit logs, regional hosting options, and telephony reliability capabilities.
• Support Multilingual Callers
  Serve callers in multiple languages through voice conversations.

AI IVR

Synthflow’s AI IVR replaces outdated menu-based phone systems with natural conversations. Callers can describe what they need in their own words; the system identifies intent and routes them through existing phone systems. It can verify callers, update CRM records, answer questions, and transfer calls to human agents with caller details and context. Teams can design call flows, test agents with simulated calls, deploy through telephony integrations or APIs, and monitor and improve performance over time.

• Understand Needs And Route Calls
  Identify what callers need from natural conversations and connect them with the appropriate team without relying solely on menu selections.
• Transfer Calls With Caller Context
  Pass caller details and conversation context to a human agent, reducing the need for callers to repeat information.
• Answer Calls Around The Clock
  Extend call handling beyond business hours and help businesses answer inbound calls during after-hours periods and demand surges.
• Verify Callers And Update Records
  Automate caller identity checks and keep connected CRM records updated during calls, including verification using contact records in the Freshworks integration.
• Resolve Questions And Create Tickets
  Answer common questions using connected knowledge sources, retrieve order-status information through APIs, and create support tickets through the connected Freshworks workflow.
• Design And Test Call Flows
  Configure call logic and evaluate agent performance against accuracy, response-quality, and compliance measures before deployment.
• Connect To Existing Systems
  Work with existing phone systems and connect voice agents to business tools and workflows through integrations or APIs.
• Protect Calls With Enterprise Controls
  Support enterprise security and compliance requirements with stated certifications, encryption, audit logs, regional hosting, network redundancy, failover, and monitoring.
• Monitor And Improve Agent Performance
  Use conversation monitoring and Auto-QA insights to inform updates to agent performance over time.

WhatsApp AI business calls

Synthflow connects a WhatsApp Business account to AI agents that answer business calls around the clock. The agents understand caller intent, respond conversationally, and can book appointments, update CRM records, send confirmations, or transfer urgent calls. Businesses can design and test call flows, connect agents to existing systems, and monitor and improve performance after launch.

Category: Customer Support Automation Software

• Answer Calls Around The Clock
  Provide instant voice support through a WhatsApp Business account at any time, including outside business hours.
• Handle Calls Naturally
  Give callers a conversational experience that can respond to context, interruptions, and clarification needs.
• Complete Tasks In Connected Systems
  Link WhatsApp call handling with existing business systems so agents can complete supported actions, update records, and trigger downstream processes.
• Transfer Urgent Calls
  Route urgent calls to a human when the interaction requires escalation.
• Keep Answers On Script
  Ground agent responses in defined logic and approved knowledge sources to support consistent, brand-safe interactions.
• Protect Data And Keep Calls Connected
  Support enterprise requirements with listed compliance frameworks, encryption, audit logs, regional hosting, redundant infrastructure, failover, and ongoing monitoring.
• Design And Test Controlled Call Flows
  Configure agent logic and evaluate call performance against business measures before deploying it to live calls.
• Monitor And Improve Agents
  Use conversation monitoring and performance insights to refine agents after deployment.
• Support Multiple Languages
  Use multilingual voice agents for customer calls; specific language availability for WhatsApp calls is not stated on the page.

Vector

Vector is a Synthflow-built platform of AI agents for consumer lending and collections. Agents work accounts across calls, texts, and email over multiple days, following configured rules until an outcome is reached. They support collections, applications, customer support, and refinancing, and can escalate cases when human judgment is needed.

• Coordinate Account Outreach
  Work accounts across calls, texts, and email over multiple days rather than limiting interactions to a single channel or contact.
• Follow Configured Account Rules
  Keep account interactions aligned with configured rules while continuing work toward an outcome.
• Support Lending Workflows
  Move collections, applications, support, and refinancing workflows forward with AI agents designed for consumer lending.
• Escalate Cases To People
  Route cases to a person when they require human judgment.
• Secure Payment Commitments
  Capture a promise to pay and record payment details, such as the amount and the first payment date.

Enterprise implementation and launch support

Where an enterprise agreement includes launch support, Synthflow’s forward-deployed engineers work with the customer team to implement, test, and launch AI agents. Support can cover connecting telephony, CRM, calendars, contact-center platforms, and other systems; mapping workflows and handoffs; validating agents with simulated calls; and deploying them on the customer’s existing phone system. Deployment timing depends on integration complexity, telephony setup, security review, and launch requirements, with deployments described as going live in weeks.

• Connect Existing Enterprise Systems
  Synthflow engineers help connect agents to the customer’s existing phone systems and business tools, reducing the integration work needed to reach production.
• Align Agents With Existing Workflows
  Mapping actions and handoffs to established systems helps teams add AI agents without rebuilding their operations.
• Validate Agents Before Deployment
  Simulated calls let teams identify issues and refine agent behavior before customers interact with the agents.
• Launch Agents In Weeks
  Engineering support takes agents from implementation and testing to production, with scoping and timing shaped by the requirements of each deployment.
• Keep Existing Phone Numbers
  Teams can launch agents on their existing phone system and retain their phone numbers and call-routing infrastructure.
• Monitor Calls And Refine Agents
  Teams can review call activity and quality after launch, then use what they learn to inform the next version of each agent.