Spectrotel

Reduce network downtime and complexity while improving security and performance through data-informed management, expert support, and managed network technologies.

Modernizes voice networks and helps teams collaborate, support remote work, and improve customer experiences with scalable cloud communications.

Connect locations with tailored voice and internet services while simplifying provider coordination, supporting remote sites, and helping optimize resources.

Manage mobile devices and applications across their lifecycle to help control costs, support users, and mitigate risks as your mobility program grows.

Simplify digital transformation by coordinating providers and project details while supplementing your team with end-to-end professional services.

Managed Network Services

Spectrotel’s Managed Network Services combine network technology, data insights, industry best practices, and human expertise to manage enterprise networks and related equipment. The service integrates data from cloud platforms and on-premises devices, monitors network components, and uses analytics and AI-driven incident management to identify issues and guide responses. Services include equipment migration and optimization, 24/7/365 U.S.-based support, network operations center services, and managed solutions such as SD-WAN, SASE, ZTNA, endpoint detection and response, firewalls, and network devices.

• Improve Network Visibility
  Gain visibility across network components and solution layers through integrated data from cloud platforms and on-premises devices, helping direct attention to issues that could affect applications.
• Resolve Incidents Faster
  Turn large volumes of network events into actionable insights and focus automated or human responses where they are needed to help minimize downtime and service degradation.
• Anticipate Network Issues
  Move beyond reactive and proactive management with predictive and prescriptive strategies intended to reduce downtime and minimize service degradation.
• Make Informed Decisions
  Use network trends, potential issues, and improvement opportunities identified through analytics to inform network decisions and strategic initiatives.
• Deploy Leading-Edge Technology
  Access managed solutions incorporating technology from industry-leading partners, across both individual network components and comprehensive implementations.
• Access Around-The-Clock Support
  Get U.S.-based support at any time of day throughout the year for managed network services.
• Optimize Existing Equipment
  Continue using existing equipment with support for migration and optimization, alongside implementation of needed solutions at a pace suited to the business.
• Monitor Networks Continuously
  Get proactive, around-the-clock network and broadband monitoring, event management, and runbook administration.
• Design Managed SD-WAN
  Use multiple technology partners to develop an SD-WAN solution designed for business requirements.
• Simplify Secure Network Management
  Use a cloud-based SASE deployment to increase security and simplify network management.
• Restrict Unauthorized Access
  Limit access to applications and data to authenticated and authorized users, regardless of their location.
• Protect Endpoints Automatically
  Get real-time automated endpoint protection with coordinated incident response.
• Align Solutions With Business Goals
  Work with experienced professionals who assess business challenges and tailor managed network solutions to customer goals and objectives.
• Secure Application Traffic
  Combine nationwide connectivity with application-layer security for internet and cloud-based applications.
• Strengthen Perimeter Defense
  Use managed firewall services as a first line of defense against threats at the network perimeter.
• Maintain Network Devices
  Offload staging, configuration, installation, and maintenance of customer-premises equipment such as routers, switches, and Wi-Fi access points.
• Apply Operational Best Practices
  Support network and service operations with processes, procedures, knowledge resources, and tools aligned with industry best practices, standards, certifications, and regulatory requirements.

Cloud Communications

Spectrotel’s cloud communications portfolio combines engineering expertise with best-in-class products to modernize voice networks and implement digital voice strategies. Solutions range from SIP services and POTS transformation options to UCaaS, CCaaS, CPaaS, and AI-driven cloud platforms. They help organizations support remote work, connect and collaborate, improve customer experiences, and move toward more current, scalable, reliable, and cost-effective communications.

• Modernize Digital Voice Strategies
  Apply engineering expertise and best-in-class products to update voice networks and put a digital voice strategy into practice.
• Choose AI-Driven Cloud Platforms
  Select cloud communications capabilities ranging from basic feature sets to robust AI-driven platforms.
• Transform Copper Networks
  Modernize and future-proof copper networks with cost-effective, resilient POTS transformation solutions.
• Connect And Collaborate
  Enable teams to connect, collaborate, and create unique customer experiences through a unified communications service.
• Engage Customers And Build Loyalty
  Use cloud contact center services to engage customers, extend relationships, and build brand loyalty.
• Build Real-Time Customer Engagement
  Create real-time customer engagement using robust omnichannel communications options.
• Support Remote Workforces
  Use cloud communications solutions to support remote workforce needs.
• Connect Through Secure SIP Services
  Use flexible, converged SIP communications delivered through a secure, feature-rich cloud platform.
• Replace POTS With Wireless Backup
  Choose from two POTS replacement box solutions featuring future-ready technology, advanced features, and wireless backup.
• Extend POTS Over Broadband
  Use a secure, redundant POTS-over-broadband solution designed for utility-grade reliability, with networks in all 50 states.

Connectivity

Spectrotel’s voice and internet connectivity portfolio combines services from carriers, networks, transport providers, and equipment vendors into tailored solutions for business locations across North America, including remote sites. Its carrier-agnostic approach offers access to more than 850 North American carriers, with U.S.-based support and one contact for billing, ticketing, project management, and 24/7/365 proactive network monitoring. Options include wireless, fiber, Ethernet, cable, satellite broadband, LTE and 5G wireless WAN, multi-carrier SIM, and traditional voice services.

• Coordinate Services Through One Partner
  Manage connectivity across carriers and services through a single partner and point of contact, with coordinated billing, ticketing, project management, and proactive network monitoring.
• Connect Sites With Flexible Internet Options
  Choose among wireless, fiber, Ethernet, and cable access technologies to support nationwide coverage and business requirements for performance and speed.
• Connect Locations With Tailored Solutions
  Bring together connectivity services and infrastructure to serve locations across North America, including remote sites, with solutions tailored to business needs and designed for reliability and scalability.
• Reach Locations Beyond Fiber Coverage
  Extend high-speed, low-latency connectivity to locations that fiber may not reach, including remote or rural sites, without the delays and costs associated with fiber installation.
• Connect People, Locations, And Devices
  Use LTE and 5G technology to build a wireless enterprise network that connects people, locations, and devices.
• Connect Devices To The Strongest Available Signal
  Automatically connect compatible devices to the strongest available carrier signal, with access to more than 600 carriers globally and support for a wide range of device types.
• Manage Connectivity Through One Portal
  Access an enterprise portal as part of a coordinated connectivity service that also consolidates billing and provides one point of contact.
• Support Mission-Critical Voice Communications
  Provide reliable voice communications and infrastructure for mission-critical business use cases.

Enterprise Managed Mobility Services

Spectrotel’s managed mobility services help organizations manage devices and applications throughout the mobility lifecycle. Customers can select individual services or offload the full lifecycle for devices such as smartphones, tablets, laptops, POS devices, wearables, and specialized equipment. The suite includes device staging and shipping, U.S.-based user support, inventory management, mobile device management, wireless expense management, and end-of-life services. These services help organizations control and scale mobility programs, optimize performance and costs, and mitigate risks as their mobile footprint expands.

• Control The Full Mobility Lifecycle
  Choose the services that fit your IT team’s needs, from individual capabilities to management of the complete lifecycle across a range of mobile device types.
• Manage And Secure Mobile Devices
  Support employees using preferred devices while addressing firmware and software management challenges and securing devices that are lost, stolen, or not returned.
• Optimize Wireless Plans And Spending
  Respond to changing usage patterns by adjusting wireless plans to business needs and preferences, helping control spending and prevent overages.
• Prepare Devices For Employee Deployment
  Offload device deployment preparation to Spectrotel, which customizes devices to specifications and ships them ready for employees to use.
• Extend IT Support For Mobile Users
  Mobility specialists help businesses pursue their mobility goals and maximize return on investment while providing support as an extension of the IT team.
• Track Device Status And Coverage
  Use device catalog information, including upgrade eligibility and warranty coverage, to manage the mobile fleet and monitor mobility spending.
• Wipe Data From Retired Devices
  Securely wipe device data as part of the end-of-lifecycle process.
• Re-Provision Devices At End Of Life
  Re-provision mobile devices as they reach end of life, extending the ways they can be managed and used.
• Resell Devices At End Of Life
  Have Spectrotel manage device resale as part of the end-of-lifecycle process.
• Recycle Devices At End Of Life
  Have Spectrotel manage device recycling to streamline end-of-lifecycle handling and help meet sustainability pledges.

Consulting & Professional Services

Spectrotel designs, implements, and manages end-to-end professional services that help make digital transformation a reality. The service manages complex, time-consuming work—including sourcing, scheduling, and coordinating contractors, vendors, and carriers—while supplementing customer teams and reducing the need to manage multiple providers or project details in-house. Offerings include structured cabling, warehousing, inventory management, white-glove installation, network design and consulting, remediation, and general consulting.

Category: IT Consulting

• Realize Digital Transformation
  Get a comprehensive managed and professional services solution designed to turn digital transformation plans into reality.
• Simplify Project Coordination
  Reduce the effort involved in coordinating multiple providers, schedules, and project details with Spectrotel managing these activities.
• Improve Network Planning
  Use expert evaluation and recommendations to inform network design and planning.
• Build Reliable Network Infrastructure
  Establish network infrastructure with structured cabling intended to provide reliability and cost-effectiveness over time.
• Manage Equipment Inventory
  Support equipment deployment and ongoing needs through setup, configuration, delivery, and support.
• Advance Digital Transformation
  Use consulting support to develop robust, seamless solutions for making digital transformation plans happen.
• Receive High-Touch Installation
  Get professional, high-touch installation service as part of your project.
• Repair Or Replace Equipment
  Address equipment issues with services for repairing or replacing devices and equipment.
• Track Inventory
  Gain visibility and information to help keep track of inventory.