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SevenRooms

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SevenRooms is a hospitality technology platform that helps venues manage reservations, guest data, marketing, and operations to deliver personalized guest experiences.

Overview

SevenRooms is a hospitality technology platform that helps venues manage every aspect of the guest journey. Across restaurants, restaurant groups, hotels, membership clubs, nightclubs, and sports and entertainment venues, SevenRooms unifies guest data and reservations with marketing, loyalty, operations and analytics. The platform enables personalized service through automated guest profiles, tags, and real-time spend insights, and supports reservations, waitlists, events and add-ons, private line, and cross-location guest experiences. It also provides tools for online ordering, table management, revenue and occupancy planning, reputation management, and integrations with POS and other systems. By consolidating data and workflows, SevenRooms helps brands deliver consistent guest experiences, drive loyalty, optimize capacity, and measure performance across individual venues and portfolios. The company emphasizes proactive guest engagement, data driven decision making, and scalable solutions for diverse hospitality segments including restaurants, hotels, clubs, and entertainment venues.

Mission statement

To empower hospitality brands to deliver exceptional guest experiences by unifying data, operations, and marketing across venues.

One of 5 AI agents in Hospitality TechnologyRead recently byOpenAIAmazon

What we offer

SevenRooms Platform

Elevate hospitality operations and enhance guest loyalty through data-driven tools and personalized experiences.

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Market segments

Reservations & Table Management

Capabilities to manage reservations, waitlists, table assignments and discovery across channels, with integrated guest context for seat optimization and service coordination.

Products: SevenRooms Platform

Hospitality CRM & Guest Data Platform

Unified guest profile management, segmentation and real-time spend insights to power personalization, cross-location profiles and integrations with POS and operational systems.

Products: SevenRooms Platform

Loyalty & Guest Rewards

Systems to design, automate and standardize loyalty programs and perks that incentivize repeat visits and track loyalty across venues.

Products: SevenRooms Platform

Guest Marketing & Messaging Automation

Email and SMS campaign management, marketing automation and personalized communications, including VIP/private-line engagement and post-visit outreach.

Products: SevenRooms Platform

Online Ordering & Off-Premise Commerce

Commission-free online ordering and order automation for takeout and delivery channels integrated with venue operations and POS.

Products: SevenRooms Platform

Revenue Management & Capacity Optimization

Capabilities for pricing, inventory control, occupancy planning and yield optimization to maximize revenue across individual venues and portfolios.

Products: SevenRooms Platform

Events, Private Dining & Experience Management

Management of events, private dining, add‑ons and exclusive experiences driven by CRM data to create and monetize special guest experiences.

Products: SevenRooms Platform

Reputation & Guest Feedback Management

Centralized tracking, response and analysis of guest feedback and reviews to protect brand reputation and inform operational improvements.

Products: SevenRooms Platform

Operations Reporting & Portfolio Analytics

Centralized reporting and group-level analytics to measure performance, inform staffing and operational decisions, and compare locations across a portfolio.

Products: SevenRooms Platform

More information about our offering

SevenRooms Platform

SevenRooms Platform is a hospitality technology platform that unifies detailed guest profiles with real-time spend insights, enabling centralized reporting and tools for reservations, events, online ordering, loyalty, reputation, and operations across locations. It empowers venues to deliver personalized experiences, streamline operations, and grow guest loyalty through data-driven workflows across dining, experiences and related services. This includes a scalable rewards program through Perks, which incentivizes new guests to book and regulars to return by offering automated perks and exclusive experiences.

  • Personalize Guest Engagement
    Capture and analyze guest data to tailor experiences and marketing efforts.
  • Optimize Flows
    Streamline guest management and improve reservation processes for efficiency.
  • Boost Guest Retention
    Encourages customers to return through tailored rewards and exclusive experiences based on their preferences.
  • Increase Visibility
    Expand reach by allowing bookings through popular platforms and social media.
  • Foster Customer Loyalty
    Encourage repeat business by rewarding loyal guests with tailored perks and unique experiences.
  • Increase Revenue Streams
    Facilitate easy and profitable online ordering for guests.
  • Maximize Revenue
    Implement strategies to enhance profitability and optimize resources.
  • Enhance Operational Efficiency
    Manage floor plans effectively to maximize seating and streamline service.
  • Enhance Service Quality
    Frontline staff access guest preferences in real-time, improving interaction quality and guest satisfaction.
  • Leverage Guest Data
    Enhance customer relations and marketing campaigns by utilizing detailed guest profiles and purchase history.
  • Integrate With Other Platforms
    Connect seamlessly with various hospitality services to enhance operational efficiency.
  • Drive Repeat Engagement
    Nurture customer relationships through targeted email campaigns that encourage return visits.
  • Streamline Marketing Efforts
    Enhance efficiency by automating marketing campaigns based on guest behavior.
  • Improve Guest Satisfaction
    Manage and respond to guest feedback effectively to enhance reputation.
  • Deliver Unique Events
    Enable restaurants to attract guests with exclusive dining options and experiences, enhancing loyalty.
  • Automate Guest Outreach
    Seamlessly use automated messaging to inform guests about rewards, upcoming events, and personalized offers.
  • Enhance Guest Experiences
    Offer unique experiences that elevate guest satisfaction and create memorable visits.
  • Enhance VIP Service
    Provide top-notch service to VIP guests through streamlined communication.
  • Engage Guests Effectively
    Utilize high open rates of text messages to drive engagement with customers.
  • Ensure Consistency
    Align guest experiences across locations to strengthen brand cohesion and guest loyalty.
  • Maximize Operational Efficiency
    Boost business performance through data sharing across platforms, enhancing decision-making processes.
  • Monitor Business Performance
    Gain valuable insights into operations with comprehensive reporting.

Sources

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