ServiceNow

Streamline operations by integrating AI, data, and workflows seamlessly on a single platform.

Enhance efficiency and maximize return on investment with unified IT services management.

Aligns AI strategy and operations to enhance enterprise performance.

Enhance operational efficiency and service reliability with AI-driven insights.

Enhance customer satisfaction by streamlining service management processes.

Provides strategic visibility to drive successful business outcomes.

Optimize technology investments and management throughout the asset lifecycle.

Streamline governance, risk management, and compliance processes for enhanced resilience.

Enhance your organization’s security posture against threats and attacks.

Optimize field operations through automated workflows and efficient resource management.

Enhance employee experience with instant support and guidance.

Streamline your workflows with comprehensive AI automation.

Automate manual work and modernize processes with powerful app development tools.

Access a variety of certified apps to enhance ServiceNow functionality.

Delivers ultra-fast workflow performance through unified data and analytics.

Trusted Cloud-Based Infrastructure For Seamless Workflow Scaling.

Empower your organization with human-centered AI solutions that prioritize inclusivity, transparency, and accountability.

Enterprise Information Technology And Service Delivery Leaders

Global enterprises seeking unified automation across IT, HR, and customer service.

Geography: Global

How we help: A unified platform that orchestrates work across departments, delivering automation, real-time data, and scalable AI across the enterprise.

Governance, Risk, And Compliance Leaders

Global regulators and organizations seeking integrated risk and compliance management.

Geography: Global

How we help: A unified platform aligns governance, risk, and operations to continuously monitor compliance and resilience.

Field Service Operations Leaders

Global field service and asset-intensive operations seeking efficiency.

Geography: Global

How we help: Optimizes mobile field workflows with intelligent scheduling, real-time visibility, and asset insights across the field.

Employee Experience Leaders

Global enterprises seeking seamless employee service and AI-driven HR processes.

Geography: Global

How we help: Unified employee services platform with AI-powered automation to improve experience and efficiency.

Platforms that let organizations rapidly design, build, and deploy workflow-driven business applications with prebuilt integrations, security controls, and scalability for enterprise use.

Products: App Engine, ServiceNow Store, ServiceNow AI Platform

Unified AI platforms that combine data, governance, autonomous agents, and workflow automation to operationalize AI across enterprise processes while ensuring responsible and auditable AI use.

Products: ServiceNow AI Platform, RaptorDB, ServiceNow AI Control Tower, Responsible AI, EmployeeWorks

Capabilities that manage IT service delivery, incidents, change, and service catalogs to improve productivity, reduce downtime, and measure service ROI.

Products: IT Service Management, ServiceNow AI Platform, RaptorDB

Tools that apply AI/ML for monitoring, event correlation, automation, and proactive remediation to maintain service health and optimize operational efficiency.

Products: IT Operations Management, RaptorDB, ServiceNow AI Platform, Infrastructure

Integrated incident response, threat analysis, vulnerability management, and automation capabilities that reduce mean time to detect and remediate security incidents.

Products: Security Operations, ServiceNow AI Platform

Integrated GRC capabilities for risk identification, regulatory compliance monitoring, and operational resilience planning across the enterprise.

Products: Governance, Risk, and Compliance, ServiceNow AI Control Tower, Responsible AI

Systems that enable self-service, automate case and ticket workflows, and provide analytics to boost agent productivity and speed up customer issue resolution.

Products: Customer Service Management, ServiceNow AI Platform, ServiceNow Store

Employee-facing service platforms that centralize HR services, provide self-service portals, and automate routine HR processes to improve employee experience and response times.

Products: HR Service Delivery, EmployeeWorks, ServiceNow AI Platform

Workforce scheduling, mobile enablement, and real-time coordination capabilities that optimize field operations, reduce costs, and improve first-time fix rates.

Products: Field Service Management, ServiceNow AI Platform

Lifecycle-focused asset management that automates asset processes, provides AI-driven insights, and optimizes technology spend and vendor relationships.

Products: IT Asset Management, ServiceNow AI Platform

Capabilities to align strategy to execution by managing portfolios dynamically, optimizing resources, and providing analytics to drive strategy-to-outcome decisions.

Products: Strategic Portfolio Management, ServiceNow AI Platform

ServiceNow AI Platform

One platform, ready for anything. The ServiceNow AI Platform unifies AI, data, and workflows on a single platform, enabling organizations to deploy and scale AI across all workloads. It provides real-time data access, autonomous AI agents, and a UI for Enterprise AI, with governance and infrastructure that supports enterprise-scale AI.

• Connects AI, Data, And Workflows
  By integrating AI, data, and workflows into a unified system, organizations can streamline processes and enhance productivity.
• Adopts A Unified Approach To AI
  ServiceNow's single platform ensures consistent AI application across various business functions, reducing complexity and enhancing collaboration.
• Streamlines Processes Through Automation
  Automation of workflows minimizes manual intervention, lowers operational costs, and increases overall productivity.
• Integrates AI Into Daily Tasks
  The user interface is designed to embed AI capabilities into everyday workflows, enhancing user experience and efficiency.
• Empowers Decision-Making With Real-Time Insights
  Access to real-time data helps organizations make informed decisions quickly, leveraging operational and customer data efficiently.
• Automate Workflows Efficiently
  These AI agents autonomously manage complex workflows, adapting to various business contexts, facilitating faster decision-making, and improving operational efficiency.
• Delivers Fast Workflow Performance
  RaptorDB enables quick access to data and analytics, allowing organizations to execute workflows faster and more efficiently.
• Leverages AI For Efficient Task Management
  These AI agents perform tasks automatically, freeing up human resources for more strategic activities.
• Manage Workflows Seamlessly
  AI agents are capable of overseeing entire workflows by utilizing business context and permissions to streamline processes, thus enhancing organizational agility.
• Ensures Compliance And Ethical Usage
  Governance structures ensure that AI deployments are ethical, compliant, and contribute to operational resilience.
• Leverage Powerful AI Tools
  The AI Agents integrate seamlessly with the ServiceNow AI platform, utilizing AI capabilities to enhance analytics and workflow automation across various business functions.

IT Service Management

Transform service management for productivity and ROI.

• Enhance Efficiency
  Streamline workflows and automate processes, allowing your organization to focus on key objectives while improving service delivery.
• Connect Systems
  Link various platforms and tools to create a cohesive service management environment that supports better collaboration and data sharing.
• Automate Routine Tasks
  Reduce manual workload and enhance service response times by automating repetitive tasks through intelligent workflows.
• Gain Insights
  Monitor performance metrics and derive insights from data to inform strategy and enhance user satisfaction.

ServiceNow AI Control Tower

Connect strategy, governance, management, and performance for all your AI across the enterprise.

• Unify Strategy And Governance
  Enable seamless connectivity between strategic initiatives and governance for effective management of AI operations across the organization.
• Enable Data-Driven Decisions
  Leverage actionable insights from AI operations to support strategic decisions and optimize resource allocation.
• Track AI Performance Metrics
  Monitor and assess the effectiveness of AI applications to ensure alignment with business goals and improved operational efficiency.

IT Operations Management

Deliver proactive digital operations with AIOps.

• Reduce Downtime and Improve Efficiency
  Using advanced analytics and machine learning, the solution identifies and addresses potential issues before they cause system outages, ensuring high availability and reliability in IT services.
• Gain Actionable Insights
  Advanced AI algorithms analyze data across systems to provide comprehensive reports and insights, allowing IT teams to make informed decisions for continuous improvement.
• Streamline Operations
  By automating repetitive tasks, ServiceNow's IT Operations Management allows teams to focus on strategic initiatives, thereby enhancing productivity and reducing operational costs.

Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.

• Facilitates Quick Resolutions
  By providing self-service options, customers can quickly find solutions, leading to faster resolutions and improved satisfaction.
• Increases Efficiency
  With access to improved tools and analytics, agents can handle inquiries more efficiently, resulting in reduced response times.
• Reduces Manual Errors
  Automation minimizes the potential for human errors, ensuring better tracking and management of customer requests.
• Enhances Operational Insights
  Reporting tools provide crucial insights that help teams make data-driven decisions to improve service delivery.

Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.

• Get Actionable Insights
  Transform strategic goals into measurable business outcomes with comprehensive insights that facilitate alignment and execution.
• Optimize Resources
  Ensure effective use of resources to enhance project success while minimizing waste and redundancies.
• Leverage Analytics
  Use advanced analytics to guide strategic decisions, improving planning and execution across the portfolio.
• Adapt to Changes
  Quickly adjust portfolio priorities in response to market changes, helping organizations remain agile and competitive.

IT Asset Management

Improve technology use and spend over the IT asset lifecycle.

• Maximize Asset Utilization
  Leverage comprehensive tracking and management tools to ensure optimal performance and cost-efficiency of IT assets.
• Leverage Data for Decisions
  Access predictive analytics and reports that guide effective asset management strategies based on real-time data.
• Reduce Manual Work
  Implement automated workflows for asset requisition, tracking, and disposal, significantly decreasing the overhead associated with manual processes.
• Enhance Vendor Collaboration
  Coordinate and evaluate vendor services to ensure they meet contractual obligations and deliver value.

Governance, Risk, and Compliance

Enable an integrated approach that builds operational resilience and mitigates risk.

• Manages Risks Effectively
  By integrating governance, risk management, and compliance workflows, this feature ensures organizations are better equipped to identify, assess, and mitigate risks efficiently.
• Ensures Compliance Consistency
  Stay ahead of regulatory changes and reduce compliance risks by ensuring all processes align with legal requirements in real-time.
• Enhances Operational Stability
  This framework allows businesses to adapt and respond swiftly to changes and uncertainties, ensuring critical operations remain functional.

Security Operations

Defend against security threats and attacks.

• Mitigate Security Risks
  Leverage advanced threat intelligence to effectively identify, respond to, and mitigate security risks.
• Accelerate Incident Resolution
  Automatically coordinate and manage incidents across teams to reduce response times and operational impact.
• Streamline Incident Management
  Built-in workflows and processes ensure security incidents are efficiently tracked, managed, and resolved.
• Enhance Threat Awareness
  Utilize real-time threat intelligence to stay ahead of emerging threats and make informed decisions.
• Manage Vulnerabilities Effectively
  Automate the vulnerability management process to prioritize significant threats and ensure timely remediation.
• Gain Intelligent Insights
  Utilize analytics to transform security data into actionable insights, enhancing detection and response capabilities.

Field Service Management

Reduce field service costs and improve efficiency.

• Reduce Costs
  Leverage automation and optimized scheduling to minimize operational expenses.
• Monitor Performance
  Access live data to manage resources effectively and ensure timely service.
• Optimize Scheduling
  Utilize AI-driven algorithms to assign tasks efficiently, reducing wait times and enhancing customer satisfaction.
• Enhance Accessibility
  Provide technicians with mobile access to job details, enabling swift issue resolution.
• Improve Communication
  Facilitate seamless updates and notifications between field service teams and customers.

HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.

• Deliver Fast Answers
  Streamline employee inquiries through automated responses, enhancing efficiency and satisfaction.
• Automate HR Tasks
  Reduce manual efforts and improve accuracy in HR operations with AI automation.
• Unify HR Processes
  Create a seamless experience for employees and HR teams by integrating all services centrally.
• Enable Self-Help
  Allow employees to access information and services independently, enhancing their experience.

EmployeeWorks

Stop chasing what other AI tools should have finished.

• Achieve Complete Automation
  By automating workflows end-to-end, EmployeeWorks allows teams to focus on strategic initiatives rather than repetitive tasks, significantly enhancing operational efficiency.
• Utilize Specialized AI Agents
  The Autonomous Workforce integrates AI capabilities that understand complex tasks' context and permissions, enabling effective handling of end-to-end workflows without delays.
• Ensure System Compatibility
  EmployeeWorks ensures that your existing systems and data sources connect effortlessly, giving you a streamlined approach to managing your workflows.
• Tailor Workflows for Users
  The ability to personalize user experiences promotes engagement and efficiency by aligning workflows with individual roles and preferences.

App Engine

Build apps that automate manual work and modernize legacy processes.

• Automate Workflows
  Create applications that streamline operations, reduce manual tasks, and integrate with various systems to enhance productivity.
• Enhance Connectivity
  Easily integrate your apps with existing IT and business solutions to improve data flow and operational efficiency.
• Ensure Data Integrity
  Implement security protocols within your apps to safeguard sensitive information and meet industry compliance standards.
• Simplify Development
  Utilize drag-and-drop functionalities and pre-built templates to accelerate the app creation process.
• Adapt to Growth
  Build robust applications that can scale with your organization, ensuring seamless performance as demands increase.

ServiceNow Store

Do more with the ServiceNow AI Platform. Find hundreds of certified, ready-to-use applications.

• Discover Certified Apps
  The marketplace allows users to explore numerous applications that can be seamlessly integrated with the ServiceNow platform, improving workflows and operational efficiency.
• Leverage Powerful AI
  Utilize AI capabilities to automate processes, thus improving efficiency and productivity across various business functions.

RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.

• Achieve Ultra-Fast Workflow Performance
  By integrating data unification and analytics, RaptorDB enhances workflow efficiency, driving faster decision-making and streamlined processes.
• Adapt to Varying Workloads
  RaptorDB is built to scale, ensuring consistent performance even under increased demand, making it an ideal choice for dynamic business environments.
• Enhance Operational Efficiency
  Utilize AI capabilities to gain insights from data, fostering smarter operations and proactive management across workflows.

Infrastructure

Deploy, automate, and scale with trusted and flexible cloud-based infrastructure options built to make work flow.

• Facilitates Seamless Scaling
  With our cloud infrastructure, organizations can effortlessly scale their operations, ensuring that workflows remain efficient and responsive to changing demands.

Responsible AI

Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable.

• Ensure Accountability
  Implementing accountability measures ensures that AI systems adhere to ethical guidelines, which enhances reliability and public trust.
• Prioritize Human Needs
  By focusing on human-centered AI, ServiceNow ensures that technologies adapt to users' needs, resulting in better productivity and user satisfaction.
• Enhance Transparency
  By providing insights into how AI systems work, organizations can build trust with users, making the technology more approachable and understandable.
• Foster Inclusivity
  Inclusivity in AI design helps in addressing the needs of varied user demographics, ensuring that no group is marginalized by technological advancements.