ServiceChannel Unclaimed

Enhance facilities management efficiency through a centralized platform for multi-site operations.

Optimizes facilities management with collaborative services, reducing costs while enhancing provider performance.

Find and source top-performing service providers tailored to your facilities management needs.

ServiceChannel Platform

ServiceChannel Platform is a facilities management software that provides a single source of truth for multi-site operations. It helps brands manage assets, work orders, and service providers across thousands of locations. The platform enables data-driven decisions, faster repairs, and consistent guest experiences by centralizing workflows, approvals, and supplier performance. It includes modules for asset management, preventive maintenance, work order management, spend optimization, data analytics, compliance, and user engagement, with tools to benchmark performance, plan capital projects, and transform facilities programs. It also integrates with providers and marketplaces to source high-performing contractors, track performance, and control costs. The platform scales with growth and supports multi-location operations.

• Optimize Asset Performance
  Ensure assets perform optimally through effective lifecycle management.
• Leverage Data for Improvement
  Make informed decisions using comprehensive analytics and benchmarking.
• Streamline Work Order Process
  Manage work orders efficiently to ensure timely service delivery.
• Ensure Regulatory Compliance
  Stay compliant with regulations through diligent oversight.
• Automate Maintenance Scheduling
  Stay ahead of repairs and maintenance needs automatically.
• Access Top Providers
  Connect with high-performing service providers for optimal results.
• Streamline Project Management
  Easily manage capital projects to allocate resources effectively.
• Reduce Downtime
  Ensure rapid access to necessary parts for efficient maintenance.
• Maximize Budget Efficiency
  Optimize spending through effective tracking and analysis.
• Transform Facilities Programs
  Elevate facility management strategies through proven best practices.

ServiceChannel Managed

ServiceChannel Managed is a collaborative services offering that handles day-to-day operations of a facilities program. It enables growth by sourcing, onboarding, managing, and coaching a provider network, handling work orders, and ensuring performance across locations. The service includes 24/7 support via a central call center, and end-to-end administration to help brands expand to new locations while reducing headcount and costs. Expect faster service, lower invoice costs, higher quality trades, and improved uptime as the team coordinates providers, manages workflows, and maintains compliance. It combines data-driven program management with ongoing optimization.

• Provides Constant Assistance
  Ensures immediate response to operational concerns, enhancing service continuity and reliability.
• Optimizes Provider Performance
  Ensures access to high-quality service providers while maintaining compliance and performance standards.
• Reduces Overall Expenses
  Leverages data to optimize spending and increase financial efficiency across all locations.
• Ensures Timely Execution
  Provides comprehensive oversight from order initiation to fulfillment, enhancing operational efficiency.
• Enhances Strategic Insights
  Facilitates informed decision-making, driving continuous improvement in facilities performance.
• Streamlines Payment Process
  Facilitates faster payments and reduces administrative burden for accounts payable teams.
• Ensures Operational Smoothness
  Guarantees effective program management through dedicated oversight and strategic governance.
• Facilitates Scalable Growth
  Empowers brands to grow without increasing operational complexity or costs.

ServiceChannel Marketplace

ServiceChannel Marketplace is a provider network and sourcing platform that helps facilities teams find top-performing providers across trades and locations. It delivers objective data on provider performance and invoice costs to support smarter sourcing decisions. The marketplace offers paths such as provider search, provider scout, and a managed network, and enables providers to showcase capabilities via profiles and mobile tools.

• Drive Informed Sourcing Decisions
  Utilize objective performance metrics and cost insights to assess provider effectiveness, ensuring that you select the best options for your needs.
• Locate High-Performing Providers
  Utilize a robust search functionality to source service providers based on proven performance metrics.
• Ensure Comprehensive Provider Management
  The managed network simplifies the onboarding and management of service providers, helping to maintain consistent quality and compliance throughout the service process.
• Optimize Provider Selection
  Leverage assessments that indicate where improvements can be made, ensuring that upgrades lead to better service outcomes.
• Streamline Operational Efficiency
  Facilitate direct connections between your systems and provider workflows, automating updates and reducing manual tasks.
• Enhance Provider Engagement
  Create detailed provider profiles that highlight capabilities and utilize mobile tools to keep communication seamless and services accountable.