Salesforce, Inc. Unclaimed

Drive revenue growth and optimize sales processes with AI-powered tools and automation.

Transform service operations to improve customer experiences and engagement with unified, AI-driven solutions.

Transform customer experiences and drive measurable growth with AI marketing solutions.

Transform every customer interaction into a high-converting buying experience with AI-driven Commerce Cloud.

Enhance collaboration and productivity by seamlessly integrating conversations with Salesforce data.

Transform data into actionable insights with Tableau, creating a unified view for better decision-making.

Transform fragmented data into actionable insights with Data 360's unified data management.

Automate sales, marketing, and service with an AI-driven CRM designed for small businesses.

Unlock advanced automation and customization for sales, service, and support.

Transform operations with AI agents for seamless customer interactions and enhanced efficiency.

Enhance customer relationships with a unified view across all interactions and touchpoints.

Enhance your business operations with AI-driven automation and insights.

Empower organizations to manage their environmental impact and sustainability efforts effectively.

Growth-Stage Technology Companies

Growth-stage tech firms seeking scalable AI CRM and data platforms.

Global Retail And Commerce Leaders

Global retailers seeking unified commerce and personalized experiences.

Global Services And Contact Center Operations

Global service organizations seeking scalable AI-powered support.

ESG And Sustainability Leaders

Firms pursuing ESG goals with centralized data and reporting.

Capabilities to manage sales pipelines, service operations, lead and case management, and cross‑team customer workflows to improve revenue and retention.

AI agent frameworks and conversational experiences that automate tasks, enable two‑way customer conversations, and embed guided automation across business processes.

Governed data foundations and real‑time activation layers that unify structured and unstructured data to provide trusted context for personalization and automated workflows.

End‑to‑end digital commerce capabilities including storefronts, order management, unified online/in‑store experiences, and commerce analytics to optimize transactions and fulfillment.

Governed analytics, semantic layers, and embedded BI that surface insights, enable conversational queries, and drive data‑informed actions across teams.

Sales Cloud

Sales Cloud is Salesforce’s CRM product that enables sales teams to manage pipelines, forecast revenue, and automate core processes. It supports lead routing, opportunities management, and customizable reporting to help teams close deals faster and optimize sales workflows.

• Manage Sales Pipelines Efficiently
  Utilize intelligent forecasting tools to ensure timely decisions and improve revenue planning.
• Automate Routine Tasks
  Free up salespeople to focus on high-value activities by automating mundane tasks.
• Gain Insights Instantly
  Create real-time actionable insights that drive strategic decisions to enhance sales effectiveness.
• Boost Forecast Accuracy
  Utilize data-driven insights to refine sales strategies and enhance revenue outcomes.
• Optimize Lead Distribution
  Ensure leads are managed efficiently by automatically directing them to the most suitable sales representatives.
• Enhance Buyer Interactions
  Leverage tools that allow your team to connect effectively with customers, improving overall engagement.

Service Cloud

Service Cloud is Salesforce’s customer service platform that unifies service channels and workflows. It includes AI-powered customer service, self-service capabilities, workflow automation, and field/employee service management to deliver seamless support across industries.

• Enhances Customer Support
  Utilizes AI to provide instant resolutions, cutting down response times and allowing teams to focus on more complex inquiries.
• Empowers Customer Independence
  Allows customers to resolve issues without agent involvement, reducing case volumes and improving efficiency.
• Streamlines Service Processes
  Enhances operational efficiency by automating repetitive tasks, enabling agents to focus on higher-value interactions.
• Optimizes On-Site Services
  Enables better scheduling and resource management for field service teams, enhancing service quality and customer satisfaction.
• Ensures Consistent Engagement
  Unites voice, chat, and digital interactions to maintain continuity and context in customer support.

Agentforce Marketing

Agentforce Marketing provides AI-powered marketing automation that helps create engaging, two-way customer conversations, multi-channel journeys, and personalized campaigns. It empowers teams to streamline their marketing efforts through intelligent data integration and real-time insights.

• Automates Campaign Management
  Leverage AI agents to automate the entire campaign management process, from design to execution and performance analysis.
• Drives Data-Driven Decisions
  Use actionable insights derived from customer data to enhance marketing efforts, improve targeting, and increase ROI.
• Engages Customers Across Touchpoints
  Create cohesive and integrated customer experiences by managing interactions across multiple platforms, ensuring personalized engagement at every step.
• Personalizes Customer Interactions
  Foster meaningful engagement by enabling personalized conversations that adapt to customer needs and preferences.
• Enhances Lead Generation
  Utilize highly customizable forms and landing pages to effectively capture leads and seamlessly integrate them into your sales funnel.

Commerce Cloud

Commerce Cloud enables seamless buying experiences with AI-driven commerce. It supports multiple storefronts, order management, and intelligent analytics/segmentation to optimize commerce workflows.

• Streamline Order Processing
  Automate and optimize the full order life cycle, ensuring accurate fulfillment and boosted customer satisfaction.
• Manage Multiple B2B Storefronts Seamlessly
  Create and manage multiple storefronts that cater specifically to business needs, ensuring a tailored purchasing experience that streamlines operations.
• Enhance Customer Experience Across Channels
  Connect online and offline sales seamlessly, allowing customers to enjoy a frictionless shopping journey regardless of the channel.
• Unlock Insights For Better Decisions
  Utilize detailed analytics and segmentation strategies to enhance customer targeting and optimize sales initiatives effectively.
• Improve Product Discovery
  Leverage AI to provide relevant search results that increase conversion rates and enhance overall user experience.

Slack (Salesforce Slack)

Slack is a collaboration and messaging platform integrated with Salesforce, connecting conversations and data to streamline workflows and enable agented processes across teams.

• Automates Tasks
  This integration automates workflows and allows users to execute Salesforce tasks directly from Slack, improving response time and decision making.
• Streamlines Communication
  By centralizing communication in Slack, teams can move faster and handle tasks efficiently without switching between different applications.
• Acts on Command
  Slackbot learns from interactions to execute tasks based on natural language commands, enhancing productivity and user experience.
• Informed Decision-Making
  Users can make data-driven decisions faster as all information necessary is accessible with minimal context switching.
• Unifies Workflows
  This feature allows users to interact with various tools and perform tasks without navigating away from Slack, increasing operational efficiency.

Tableau

Tableau turns data into actionable insights and is integrated with the Salesforce ecosystem to surface governed insights via dashboards across apps and surfaces.

• Surface Governed Insights
  Gain access to comprehensive, context-aware dashboards that unify data and insights across your Salesforce applications, enhancing decision-making with real-time visibility.
• Access Insights Anywhere
  Leverage analytics seamlessly across Salesforce workflows and tools like Slack, ensuring that actionable insights are always at your fingertips.
• Connect to Trusted Data
  Ensure all analytics are built on a unified data foundation, enhancing confidence in the insights derived from your data.
• Ask Natural Language Questions
  Engage with your data using straightforward questions to quickly uncover insights, simplifying the analysis process for all users.
• Trigger Actions From Insights
  Seamlessly automate decision-making and actions based on insights, enhancing operational efficiency throughout the organization.
• Enhance Agent Capabilities
  Amplify the effectiveness of customer-facing agents by providing them with tailored insights and contextual data to improve customer interactions.
• Utilize AI for Segmentation
  Employ advanced machine learning capabilities to segment data, revealing deeper insights and fostering more targeted strategies.

Data 360

Data 360 provides a governed data foundation that unifies data from multiple sources, enabling data-driven actions and powering agentic AI with trusted context.

• Unify Your Data
  Creates a comprehensive view of your business by integrating siloed data, facilitating real-time decision-making.
• Enable Seamless Connectivity
  Facilitates real-time access and integration with existing data architectures, ensuring data is always current and actionable.
• Power Data-Driven Insights
  Enriches data with meaningful context, enabling advanced analytics and better decision-making.
• Act on Data Instantly
  Empowers users to trigger actions from insights, enhancing responsiveness across business functions.
• Enhance Operational Context
  Integrates diverse data sources, including IoT, to provide deeper insights and improve operational effectiveness.

Starter Suite

Starter Suite is an all-in-one CRM for small businesses that automates sales, marketing, and service, with assistive AI and built-in sales flows.

• Enhances Customer Experience
  Utilizes AI to personalize customer interactions based on their history and preferences, facilitating smoother engagement.
• Streamlines Sales Processes
  Automatically directs leads and tasks to the right sales agents, reducing manual work and increasing conversion rates.
• Centralizes Customer Interactions
  Streamlines tracking and managing customer information and interactions, improving service delivery and closing rates.
• Boosts Engagement
  Allows businesses to engage customers through tailored email campaigns, leveraging customer data for maximum impact.
• Enhances Team Collaboration
  Facilitates real-time communication within Slack, connecting CRM data with team interactions for increased productivity.

Pro Suite

Pro Suite adds advanced automation and deeper customization to Starter Suite, including sales quoting, forecasting, and access to AppExchange with enhanced support.

• Streamline Workflows
  Use advanced automation tools to create tailored processes, improving team efficiency and reducing manual tasks.
• Enhance Functionality
  Integrate various applications through AppExchange to customize your CRM experience based on business needs.
• Improve Revenue Accuracy
  Utilize advanced tools for precise sales forecasting and streamlined quoting processes, enhancing revenue management efforts.
• Engage Customers Instantly
  Provide immediate support and answers to customers through integrated real-time chat, improving service levels and satisfaction.
• Tailor Experience
  Customize dashboards, reports, and processes to match unique business goals and customer needs.
• Receive Expert Assistance
  Enjoy expedited support services to resolve issues quickly and efficiently, ensuring minimal disruption to your operations.

Agentforce

Agentforce is the intelligence that powers your business across Salesforce products and beyond, enabling building, deploying, and governing AI agents with industry context on the Agentforce 360 Platform.

• Automate Workflows.
  Revolutionize operations by implementing automated processes that improve response times and overall service quality.
• Gain Actionable Insights.
  Integrate analytical input from diverse sources to make informed decisions, enhancing operational strategies and improving performance.
• Unify Data Effortlessly.
  Ensure real-time access to all relevant data, enhancing agent performance and customer experience while reducing information silos.
• Ensure Data Integrity.
  Protect sensitive information and maintain compliance with robust security measures, fostering trust in automated agents.
• Accelerate Deployment.
  Fast-track your agent deployment by using pre-built templates tailored for various industries, reducing setup time and ensuring best practices.
• Enhance Adaptability.
  Unlock continuous improvement in agent responses and strategies, enabling them to better meet customer needs over time.
• Empower Developers.
  Facilitate both novice and experienced developers to build sophisticated AI agents quickly and efficiently through an intuitive interface.

Customer 360

Customer 360 is the app layer of Agentforce 360, providing a complete view of customers across touchpoints and interactions, with Slack and other apps integrated for unified experiences.

• Build Stronger Customer Relationships
  Customer 360 provides a holistic view of customer data, enabling teams to understand and meet customer needs effectively.
• Collaborate Seamlessly Across Teams
  By integrating with Slack and other platforms, teams can work together more efficiently, ensuring that customer interactions are managed smoothly.
• Act on Up-to-Date Information
  With real-time access to customer information, teams can make informed decisions quickly, enhancing customer satisfaction and operational efficiency.
• Leverage Intelligent Data
  Customer 360 uses AI to derive actionable insights from customer data, helping businesses anticipate customer needs and improve service delivery.

Einstein AI Solutions

Einstein AI Solutions provide AI-powered capabilities across Salesforce apps, enabling agents to automate tasks, gain insights, and augment decision-making.

• Automate Routine Tasks
  Streamline operations and reduce manual workload, allowing teams to focus on higher-value activities.
• Gain Real-time Insights
  Empower agents with relevant information at their fingertips, enhancing decision-making and customer interactions.
• Provide Immediate Assistance
  Enhance customer satisfaction by resolving inquiries swiftly through proactive engagement.
• Integrate Across Platforms
  Utilize AI capabilities consistently across various Salesforce applications, driving efficiency and collaboration.

Net Zero Cloud

Net Zero Cloud provides ESG data management and sustainability reporting, integrated with Salesforce data and AI capabilities to help organizations track and reduce their environmental impact.

• Centralize ESG Data
  Enables organizations to consolidate their sustainability metrics and track progress effectively across various domains, minimizing the effort needed for reporting.
• Optimize Sustainability Programs
  Provides actionable insights derived from AI, helping organizations make informed decisions that enhance sustainability efforts while reducing costs.
• Ensure Compliance
  Facilitates adherence to various environmental policies and regulations, minimizing legal risks associated with sustainability reporting.
• Track Carbon Footprint
  Helps organizations keep a close watch on their carbon emissions, providing data essential for reducing their ecological footprint.
• Automate Reporting
  Reduces manual effort in creating sustainability reports, making it easier for organizations to communicate their environmental impact.