R3

Keep IT systems reliable, secure, and well managed while reducing downtime and adapting support to changing business needs.

Protect systems, data, and people through continuous monitoring, threat detection, incident response, and compliance-focused security support.

Meet regulatory and industry requirements, manage compliance risks, and stay prepared for audits with expert guidance and ongoing support.

Complete complex technology projects on time and within budget while aligning systems with business goals and minimizing disruption.

Align technology decisions with business goals, manage risk, improve efficiency, and gain strategic IT leadership without a full-time executive.

Add skilled IT capacity and specialized expertise to meet changing demands, accelerate project delivery, and control staffing costs without full-time hiring.

Align Microsoft technologies with organizational needs to support secure, compliant, productive, and scalable operations.

Managed IT Solutions

R3’s Managed IT Solutions provide help desk support, proactive maintenance, monitoring, cloud operations, and end-to-end IT management. The service can supplement an in-house team or manage IT operations, with options including 24×7 support, network operations, cloud management, IT asset and endpoint management, and dedicated embedded teams. Related services include the Solution Center, Network Operations Center, Escalations Team, Dedicated Services, CloudOps, and IT asset management. Together, these services provide support for infrastructure, cloud environments, users, and the asset lifecycle, helping organizations maintain secure, scalable, and high-performing systems.

Category: Managed IT Services

• Unify Cloud Data For Clearer Decisions
  View real-time cloud operations information and actionable insights in one dashboard to support informed decisions.
• Manage Assets From Procurement Through Retirement
  Manage assets across their lifecycle, with centralized tracking and support for storage, provisioning, shipping, maintenance, and retirement.
• Resolve IT Issues Around The Clock
  Access support for troubleshooting, software assistance, and general IT inquiries whenever issues arise.
• Resolve Complex Issues With Senior Engineers
  Get direct access to experienced engineers who address complex problems, reduce downtime, and help prevent recurring failures.
• Detect And Resolve Infrastructure Issues Early
  Continuous monitoring, intelligent alerts, and rapid response help identify and address infrastructure issues before they disrupt operations.
• Strengthen Asset Security And Compliance
  Use controlled lifecycle processes to support asset security, compliance, and responsible end-of-life handling.
• Integrate Dedicated Experts Into Your Team
  Work with a consistent team that understands your systems, follows tailored processes, and aligns its work with your operations.
• Scale IT Support To Match Your Needs
  Choose support that supplements internal staff or provides full-service IT management as organizational needs change.
• Maintain Reliable, High-Performing Systems
  Ongoing maintenance and performance tuning help maintain system reliability and reduce disruption.
• Manage And Optimize Cloud Environments
  Get support for cloud architecture, migration, operations, performance, security, and cost management across major cloud platforms and hybrid environments.
• Deliver And Manage IT Equipment
  Coordinate secure storage, provisioning, shipping, and equipment preparation to support employee onboarding and refresh cycles.
• Optimize Asset Costs And Reduce Overhead
  Use lifecycle oversight and predictable subscription pricing to manage costs, reduce waste, and free internal teams from routine asset work.
• Manage Tickets, Assets, And Changes
  Coordinate support requests, assets, and changes through service workflows designed to provide visibility and control.
• Adapt Support As Your Business Grows
  Ongoing reviews and training help service delivery evolve as organizational requirements change.

Managed Security Solutions

R3’s managed security services help protect systems, data, and people from cyber threats. Services include 24/7 security operations center monitoring, incident response, endpoint detection and response, vulnerability management, email security, dark web monitoring, managed threat hunting, cybersecurity training, and penetration testing. The combined services support threat detection and response, security assessments and remediation, employee awareness, and compliance readiness.

• Detect Threats Around The Clock
  Continuous monitoring and analyst response help identify and address threats promptly.
• Identify And Classify Security Incidents
  Detect suspicious activity and assess incident severity to help mobilize an appropriate response.
• Contain Threats And Limit Disruption
  Rapid containment helps prevent threats from spreading and reduces their potential operational impact.
• Prepare Teams For Security Incidents
  Plans, testing, simulations, and training help teams understand how to respond when an incident occurs.
• Trace Incident Causes
  Forensic investigation helps explain incidents and identify weaknesses that may require remediation.
• Restore Operations And Improve Readiness
  Recovery guidance and post-incident reviews help restore operations and apply lessons learned to future response plans.
• Detect And Contain Endpoint Threats
  Continuous monitoring and response help identify endpoint attacks, isolate infected devices, and support remediation.
• Identify And Remediate Vulnerabilities
  Assess infrastructure weaknesses and address them through patching and remediation before they can be exploited.
• Hunt For Hidden Cyber Threats
  Continuous monitoring and behavioral analysis help uncover less visible threats and anomalies and provide insights for security improvements.
• Protect Email And Network Perimeters
  Email and firewall safeguards help prevent phishing, malware, data leaks, and unauthorized network access.
• Find Exposed Business Information
  Monitoring and alerts help identify exposed credentials and sensitive information so organizations can respond sooner.
• Train Staff To Recognize Threats
  Practical, tailored training and assessments help employees identify common threats and reduce risks associated with human error.
• Support Compliance And Audit Readiness
  Security strategies, insights, and reports help organizations address regulatory requirements and prepare for audits.
• Test Security Defenses Proactively
  Use penetration testing as part of proactive efforts to assess and strengthen security defenses.

Governance, Risk, and Compliance

R3's Governance, Risk, and Compliance service helps organizations meet industry standards and government requirements through compliance consulting, gap assessments, remediation, and certification support. The service includes internal and external audit support, audit reporting and documentation, and ongoing review of security policies, procedures, and controls. R3 supports frameworks and regulations including NIST 800-171, CMMC, SOC 2 Type 2, ISO standards, CMMI, FedRAMP, HIPAA, FISMA, and PCI. Its Compliance-as-a-Service offering provides expert oversight and regular reporting to help organizations maintain compliance as requirements evolve.

• Align With Applicable Requirements
  Get guidance on relevant government and industry frameworks tailored to organizational compliance requirements.
• Identify And Address Compliance Gaps
  Find areas of non-alignment and use recommendations, procedures, and technical controls to strengthen compliance.
• Prepare For Audits And Certifications
  Receive support through audits and certification appraisals to help demonstrate alignment with applicable standards.
• Monitor Compliance Continuously
  Track systems and address vulnerabilities over time to support compliance as regulations and security requirements evolve.
• Document Compliance Evidence
  Prepare documentation and reports that support audit activities and demonstrate adherence to requirements.
• Keep Policies And Controls Current
  Regular reviews and updates help maintain alignment as requirements change.
• Access Expert Compliance Support
  Use expert oversight and reporting to support compliance responsibilities without relying solely on an in-house GRC team.
• Protect Data With Encryption
  Use data encryption as part of the stated measures to protect the business while supporting compliance.

IT Project Services

R3 manages IT projects including cloud migrations and optimization, system upgrades and remediations, cybersecurity assessments and implementation, network infrastructure work, and Microsoft 365 projects. Its experts help align technology with business objectives and deliver projects on time, within budget, and with minimized disruption. Services include migrations to Azure, AWS, or hybrid environments; security gap remediation; network implementation and upgrades; and Microsoft 365 migrations, tenant consolidation, and Teams Calling implementation.

• Deliver Projects On Time And Budget
  Structured delivery and accountability help complete projects on schedule and within budget while minimizing disruption.
• Migrate And Optimize Cloud Environments
  Move to Azure, AWS, or a hybrid environment with migration support and guidance for architecture and ongoing optimization.
• Identify And Address Security Gaps
  Assess security gaps and implement measures to address vulnerabilities, improve access control, and strengthen protection.
• Upgrade Network Infrastructure
  Build or update network capabilities to support business growth, performance, and connectivity.
• Migrate And Optimize Microsoft 365
  Move to Microsoft 365, consolidate tenants, and implement Teams Calling while minimizing disruption.
• Coordinate Vendors And Technical Delivery
  Coordinate vendors, procurement, integration, and deployment to help keep technical projects on track.
• Upgrade And Remediate IT Systems
  Address system issues and complete technology upgrades through managed projects aligned with organizational goals.

Strategic Technical Advisory Group (STAG)

STAG provides ongoing or ad hoc IT and cybersecurity advisory support tailored to an organization’s business goals. Experienced professionals assess IT health, develop strategic direction, and advise on infrastructure, operations, security, risk, compliance, budgeting, and projects. Through analysis, regular reviews, and oversight, the team helps organizations improve efficiency, resilience, and long-term technology outcomes. The service also provides access to experienced virtual CIOs without the cost of a full-time executive.

• Align Technology With Business Goals
  Get guidance to ensure technology investments support business objectives and measurable return.
• Manage Risk And Address Threats
  Receive expert guidance to make risk-informed decisions and address security and compliance challenges.
• Access Strategic IT Leadership
  Gain experienced IT leadership and guidance tailored to business needs without adding a full-time executive.
• Identify IT Challenges And Opportunities
  Understand the state of IT and inform recommendations for improvement and future direction.
• Improve Infrastructure And Operations
  Get strategic direction for infrastructure and operations to support reliable systems and efficient teams.
• Optimize IT Spending
  Gain insight into technology costs and spending priorities to support more effective budgets.
• Plan And Oversee IT Projects
  Coordinate projects and track progress to keep technology initiatives aligned with organizational goals.
• Turn Data Into Actionable Insights
  Use analyzed data to support clearer decision-making and technology outcomes.
• Choose Ongoing Or Ad Hoc Support
  Engage advisory professionals for continuous guidance or consulting as needed.

Staff Augmentation

R3’s IT staff augmentation service supplies skilled, specialized professionals who integrate into client teams and workflows. Organizations can add support for short- or long-term projects, address fluctuating demands, and access expertise aligned with their technology stack. R3 handles sourcing, vetting, onboarding, and training, helping clients meet deadlines, accelerate delivery, and maintain cost efficiency without long-term hiring.

• Integrate Skilled Professionals Into Workflows
  Add professionals who work within established teams and workflows and align with the organization’s goals.
• Scale IT Support As Needs Change
  Add capacity when demand changes without requiring long-term hiring.
• Access Expertise Aligned With Your Needs
  Work with professionals whose skills and experience match technology, project, and organizational requirements.
• Match IT Support To Project Scope
  Get project-focused talent for the period and scope required.
• Accelerate Project Timelines
  Additional IT capacity helps move project work forward and meet deadlines while maintaining quality.
• Secure Vetted IT Talent Faster
  R3 manages sourcing and onboarding so clients can access skilled professionals without handling the full recruiting process.
• Free Internal Teams For Strategic Work
  Additional capacity gives internal teams more time to focus on strategic initiatives.

Microsoft Solutions

R3 is a certified Microsoft Solutions Partner that helps organizations align Microsoft technologies with business strategy. Services span cloud infrastructure, security, compliance, productivity, data and AI, and custom digital and application solutions. R3 provides direct Microsoft CSP licensing, can manage applications for eligible ECIF funding, and holds partner designations across security, modern work, infrastructure, data and AI, and digital and app innovation. Capabilities also include Microsoft compliance tools and government cloud environments such as GCC, GCC High, and Azure Government.

• Protect Data And Support Compliance
  Apply Microsoft security and compliance tools to protect sensitive information, implement controls, and monitor and demonstrate compliance.
• Align Microsoft Tools Across Departments
  Coordinate Microsoft tools across teams and departments to support organization-wide needs.
• Build Secure, Scalable Cloud Environments
  Use Microsoft cloud services to build scalable IT foundations, including government cloud environments for sensitive workloads.
• Simplify Microsoft Licensing And Billing
  Manage Microsoft licensing through one partner with consolidated billing and support, flexible terms, and efficient provisioning.
• Resolve Issues With Direct Microsoft Access
  Use R3’s Microsoft connection for critical issue escalation, technical resources, tools, and roadmap insights.
• Turn Data Into Insights And Automation
  Organize and protect data, then use AI tools to uncover insights and automate tasks.
• Access Eligible Microsoft Project Funding
  Pursue Microsoft-backed co-funding for qualifying projects, with R3 managing the ECIF process.
• Support Productive, Connected Teams
  Use Microsoft 365 and collaboration tools to support team productivity across work settings.
• Build Custom Apps And Digital Experiences
  Develop custom applications and online experiences suited to customer requirements.