QuestionPro Unclaimed

Create, distribute, and analyze surveys effortlessly for actionable insights.

Optimize customer interactions and improve satisfaction with real-time insights from QuestionPro's CX management software.

Enhance employee satisfaction and drive retention through comprehensive feedback solutions.

Empowers insights teams with a centralized platform for efficient research management and actionable analytics.

Enhance the automotive customer experience with real-time insights and advanced analytics.

Empower auto dealers to gather insights and improve customer experiences in real-time.

Capabilities to collect, analyze, and operationalize customer feedback in real time, including closed-loop remediation, NPS and churn risk detection, sentiment analysis, and CX workflows.

Industry-focused CX for OEMs and dealerships to measure dealer performance, protect online reputation, engage detractors, and deliver real-time service and sales insights.

Capabilities to measure and improve employee engagement, retention, and performance across the employee lifecycle using 360 feedback, churn analysis, and real-time dashboards.

Platforms for designing, distributing, and analyzing surveys at scale, offering respondent panels, multilingual support, mobile/tablet research, A/B testing, and comprehensive analytics.

Centralized analytics and knowledge management that consolidates research across projects, supports cross‑project analysis and smart tagging, and provides shareable dashboards with compliance controls.

Survey Software

QuestionPro's core product for creating, distributing, and analyzing online surveys. It provides a platform for polling, tablet-based mobile research, and data visualization.

• Enhances Insights Through Visuals
  Transform raw data into clear and engaging visual representations, enabling easier analysis and decision-making.
• Gain Insights From Data
  Utilize detailed analytics to interpret survey responses, aiding critical business decisions.
• Diverse Audience Engagement
  Reach a vast and varied audience, ensuring robust data collection for your research.
• Conduct Research On-The-Go
  Collect data from respondents through mobile devices, ensuring convenience and accessibility for real-time insights.
• Create Custom Surveys Easily
  Leverage a user-friendly interface to design surveys tailored to specific research needs.
• Facilitate Co-Creation
  Collaborate with community members for continuous feedback and innovation.
• Visualize Data Effectively
  Transform collected data into actionable insights with customizable visuals and reports.
• Engage Audience With Polls
  Enhance interaction and gather quick feedback using integrated polling features within surveys.
• Tailor Questions Dynamically
  Implement branching logic and conditions to adapt survey flow based on respondent answers.
• Enhance Decision-Making
  Leverage A/B testing to refine survey questions and strategies, maximizing response quality.
• Gain Fast Insights
  Conduct agile qualitative projects to uncover deep consumer insights in real-time.
• Reach Respondents Effectively
  Employ multiple channels for survey distribution, maximizing reach and response rates.
• Align Surveys With Your Brand
  Enhance brand recognition by incorporating logos, colors, and themes into survey designs.
• Expert Research Support
  Access dedicated support from research professionals to streamline your project execution.

Customer Experience

QuestionPro’s CX management software enables organizations to measure and enhance the customer experience in real time, providing insights into customer interactions and satisfaction.

• Gain Immediate Insights
  Access instant feedback from customers as interactions happen, enabling prompt adjustments and improvements in strategy.
• Resolve Issues Proactively
  Capture customer feedback and act on it quickly to mitigate issues before they escalate, enhancing customer satisfaction.
• Identify Churn Risks
  Utilize Net Promoter Score (NPS) analytics to identify potential churn risks and develop strategies to retain customers.
• Understand Customer Emotions
  Analyze the sentiment behind customer messages to gauge overall satisfaction and emotional responses to services.
• Visualize Key Metrics
  Use advanced data visualizations to better understand customer feedback, trends, and outcomes.
• Streamline Feedback Processes
  Automate the routing of surveys and actions to ensure the right feedback reaches the right teams promptly.
• Track Engagement Metrics
  Monitor the performance of customer engagement initiatives and track the resolution of customer feedback.

Employee Experience

Employee experience software to measure engagement and retention across the employee lifecycle.

• Enhance Workplace Culture
  Utilize data from surveys to improve employee engagement and foster a positive organizational culture.
• Gain Holistic Insights
  Utilize feedback from managers, peers, and self-assessments for a complete view on employee performance.
• Boost Employee Loyalty
  Analyze employee feedback to create tailored retention strategies that address workforce needs.
• Reduce Turnover Costs
  Monitor churn rates to implement strategies that retain top talent and enhance workplace stability.
• Monitor Trends Instantly
  Visualize engagement and feedback trends in real-time to facilitate prompt decision-making.

InsightsHub

InsightsHub is a powerful insights platform that centralizes analytics, allowing teams to organize research efficiently, democratize access to insights, and foster cross-project analysis.

• Consolidate Insights
  Eliminates siloed research by providing a unified repository for all research data.
• Share Dashboards
  Facilitates collaboration by allowing easy access to insights across teams, enhancing decision-making.
• Manage Projects Effectively
  Streamlines the research process by linking tools to specific projects, improving organization and efficiency.
• Uncover Hidden Insights
  Enables easy identification of trends and relationships across various research efforts.
• Access Live Data
  Provides immediate analytics, allowing teams to make timely decisions based on the latest insights.
• Engage Globally
  Allows organizations to analyze insights from a global audience without language barriers.
• Ensure Data Security
  Guarantees that all research data is handled according to the highest security standards.

AutoX

AutoX by QuestionPro is the automotive-focused, full-service customer experience measurement platform.

• Make Informed Decisions Quickly
  Access timely data to adapt strategies based on current customer sentiment.
• Drive Quality and Loyalty
  Helps brands understand and improve the customer journey, leading to increased satisfaction.
• Improve Customer Satisfaction
  Act promptly on customer feedback before it escalates into larger issues.
• Engage Customers Early
  Allows dealers to receive feedback and address issues swiftly to enhance reputation.
• Protect Data Integrity
  Ensures that the data collected is reliable and free from fraudulent responses.
• Visualize Customer Experience
  Easily create detailed maps that help teams understand and improve customer interactions.
• Gain Deeper Insights
  Utilizes AI to extract meaningful insights from customer comments, enhancing experience analysis.

DealerPulse

DealerPulse is a turnkey, real-time CX solution for auto dealers to gather and act on customer insights, allowing businesses to enhance their online reputation and improve customer service effectively.

• Improve Sales and Service
  Comprehensive features tailored for sales and service departments help optimize customer interactions and drive business growth.
• Fix Issues Promptly
  By engaging with detractors swiftly, dealers can address complaints and enhance their online reputation, fostering customer loyalty.
• Act on Immediate Feedback
  Receive real-time insights from customers to identify areas for improvement, allowing dealers to act before issues escalate.
• Receive Continuous Guidance
  Dedicated support ensures seamless implementation and ongoing assistance, enabling dealers to use DealerPulse effectively.
• Collect Feedback Efficiently
  The ability to send unlimited surveys facilitates ongoing customer feedback, ensuring dealers stay informed and responsive.